Job Vacancies at Santam Insurance

The main purpose of the job is to ensure that USD/foreign premium debtors are collected, arrears balances are kept at acceptable levels, broker relationships are maintained and commission queries are effectively dealt with.

What will make you successful in this role?

• Premium Collection / Premium Debtor Management
• Maintain Premium Debtor balances at acceptable levels
• Follow up on agreed payment terms
• Escalate ageing debtors to relevant marketers timeously
• Issue off risk letters for poor/non-payment of premiums
• Prepare and analyse age analysis statements and reports
• Ledger recons and journals
• Process premium refunds and confirm banking details
• Attend and initiate broker meetings to facilitate an efficient premium collection process

Liaise with the Admin department regarding ledger accuracy in respect of premium, VAT, SASRIA etc.

Broker liaison and Commission matters

• Commission run
• Commission administration and statements
• Respond to and resolve all broker queries

Banking / Account administration

• Upload daily bank statements for various bank accounts
• Capture premium refunds, claims and other payments as required
• Distribute proofs of payment
• Reconcile KIT bank charges
• Save monthly bank statement files
• Allocate claims excess and salvages
• Other ad hoc functions as required by management

Qualifications and Experience

• Grade 12 and minimum 5 years’ experience in credit control in the short term insurance industry
• Good practical knowledge of MS Office (Word and Excel)
• Knowledge of the KIT admin system an advantage

Personal Qualities

• Assertive
• Accurate
• Attentive to detail
• Presentable and professional
• Excellent communication skills

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What will you do?

• The Group Sourcing Procurement team has a position available for a Procurement Manager (Non-Motor – Property & External Assessor’s) who will be based at our Head Office in Cape Town, Tygervalley.
• The development and formulation of commodity strategies for the Non-Motor portfolio, driving strategic sourcing initiatives, management of supplier base and relationships, unlocking optimal value from the supply base and alignment of the Procurement (procurement and buying) environment in terms of people, processes, systems and information.

What will make you successful in this role?

• To develop and implement relevant differentiated procurement strategies for spend categories.
• To implement systems, processes and partner with key stakeholders internally and externally to facilitate optimal integration and alignment of the Procurement environment within Santam and its extended business.
• To develop and formulate commodity strategies for the portfolio of commodities within a supply chain of typically Building and Plumbing related suppliers as well as External Assessing Suppliers.
• To manage supplier relationships.
• To lead a team of Sourcing specialists and Contract officers including building a team culture of engagement.
• Drive a culture of continuous learning and development by sharing best practice and industry trends with peers and team members. 
• To unlock optimal value from the supply base managed.
• To align the procurement environment in terms of people, processes, systems and information and link this into the day-to-day claims services operations of Santam (and other companies within the group) in order to satisfy policyholder needs in terms of consumable, repair and replacement goods through an approved network of contracted suppliers.
• Understanding budgets and financial targets and forecasting for procurement.
• Understanding spend reports and spend classification
• Reviews for proposals (RFP’s) 
• Supplier contract management 

Qualification and Experience

• B Comm (Supply Chain Management/Finance/Procurement) or a relevant B Degree  
• Relevant Honours degree would be advantageous.
• Minimum of 8 years practical experience in industry in financial/procurement environment in Short term Insurance, FMCG or retail related areas with strong exposure to strategic as well as tactical dimensions

Skills

• Financial acumen
• Research skills
• Planning & organising
• Presentation Skills
• Pro-active orientation
• Problem solving
• Project management
• Strategic thinking
• Negotiating 
• Coaching
• Interpersonal skills
• Conflict management
• Leadership

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What will you do?

• Santam Operations, Commercial Contact Centre have career opportunities available for Insurance Consultants base in Johannesburg(Aucklandpark). The insurance consultant role is focused on providing an end-to-end service and support to brokers.

WHAT DOES THE INSURANCE CONSULTANT DO?

• This role is focused on, but not limited to; servicing broker requests, including enquiries.
• Providing telephonic/ email support to the intermediary on record, authorised representatives from the brokerage, and broker services;
• Dealing with general insurance and policy specific enquiries;
• Dealing with issuance of new policies/ policy maintenance/ renewal / agri aspects of policies;
• Assisting to resolve all insurance queries within required timeframe and compliance requirements;
• Undertaking client follow-ups when policies are cancelled to ascertain the reasons and attempt to retain the policy onto books;
• Undertaking to adjust premiums in line with new asset values;
• Managing client expectation on expected turnaround times for submitted requests;
• Adhering to underwriting criteria and regional requirements;
• Assist with profiling the client with the best suitable product and underwriting criteria;
• Advising brokers to ensure that we meet with clients’ needs in terms of the correct cover and product;
• Assisting in implementing solutions for improvement; and
• Standing in for Consultants should they be absent or

QUALIFICATIONS AND EXPERIENCE

• Matric/ Grade 12
• 60 commercial lines FAIS credits
• A relevant insurance related qualification (e.g. NQF lev 5) would be advantageous
• Proven work experience in commercial, agriculture policy administration and underwriting within the short-term insurance industry
• Minimum of 3 years’ experience in short term insurance commercial lines and/or Agri assets

KNOWLEDGE AND SKILLS

• Excellent verbal and written communication skills
• Excellent interpersonal skills, collaborating with internal colleagues and external stakeholders/clients
• Ensure adherence to quality, compliance and accreditation standards
• Conduct efficient administration
• Optimising work processes

Qualification and Experience

• Degree or Diploma or Grade 12 with 3 to 5 years related experience.

Knowledge and Skills

• Customer Service
• Administration Quality,
• compliance and accreditation
• Team Support

Personal Attributes

• Communicates effectively - Contributing independently
• Action orientated - Contributing independently
• Situational adaptability- Contributing independently
• Optimises work processes - Contributing independently