Job Vacancies at Sun International

Job Purpose:

• The Project Management Specialist will be responsible for providing a wide range of project support of a responsible, confidential nature as part of the Sunbet Project Management Team in order to ensure a seamless and consistent delivery to all clients, as well as internal and external stakeholders and ensuring alignment with to legislation and regulations.
• This will include co-ordinating, planning, tracking, delivering and operational input for projects as agreed in line with Sunbet’s targets, budgets and relevant policy, procedures and standards.

Job Requirements

Job Scope:

• Develop comprehensive project plans that outline scope, objectives, schedules, resource requirements, and deliverables to guide the project team effectively
• Coordinate internal teams and external stakeholders to ensure all aspects of each project are compatible and aligned with SunBet goals
• Manage the execution of projects from initiation through closure, ensuring that project objectives are achieved on time, within scope, and within budget
• Track, capture and document all project interactions, issues, decisions, and resolutions to maintain transparency, accountability and a clear audit trail
• Monitor project progress continuously using appropriate project management tools, and adjust plans and schedules as necessary ensuring timely completion
• Identify and proactively manage project risks and issues, developing mitigation and contingency plans to minimise potential disruptions
• Facilitate effective communication across all levels of the project, serving as the primary point of contact for stakeholders, team members, and external partners
• Prepare and deliver detailed status reports, presentations, and project documentation to inform stakeholders of progress, changes, and outcomes
• Ensure all project deliverables meet the required quality standards, by implementing quality assurance processes and conducting regular reviews
• Lead post-project evaluations and lessons-learned sessions to identify areas for improvement and share best practices for future projects
• Recommend and implement improvements to project management methodologies and processes, contributing to the continuous enhancement of the SunBet’s project delivery capability
• Assist in the development and maintenance of project management standards, templates, and tools to promote consistency and efficiency across the organisation
• Facilitate project governance and compliance by ensuring projects adhere to internal policies, regulatory requirements, and audit standards
• Keep up to date with Sunbet product knowledge and all client-facing technology

Qualification:

• Degree in business management/ project management/BCom 
• Certification in project management preferred

Experience:

• 6-8 years’ experience managing and delivering on business projects, using recognised project methodologies, and related change management
• Experience overseeing multi-functional project teams
• Demonstrated experience in using appropriate tools: Agile Project Management tools such as Asana, Jira/Greenhopper, Trello, Monday.com or equivalent
• Online gaming and sports betting industry exposure is preferable

Behavioral Competencies:

• Collecting & Evaluating Information (conceptualising, analysing)
• Deciding
• Manage customer and stakeholder relationships
• Applying expertise and technology
• Contextual Reasoning
• Emotional Maturity
• Initiating Action
• Organising and coordinating resources
• Managing risk & measuring results
• Collaborating
• Embracing Change

Technical Competencies:

• Project management
• Digital acumen
• Financial & Business Acumen
• Proficiency in Asana or other project management tools
• Proficient computer skills
• Networking skills
• Knowledge on sports betting and online gaming

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Job Purpose

• Responsible for the food preparation and presentation of exceptional culinary products for the restaurant / banqueting / hotel operations according to Sun International’s operational excellence standards, procedural compliance and customer experience expectations

Key Performance Areas

Food Preparation

• Keep up to date with regards food products, trends and cooking methodologies required to deliver menus
• Prepare mise-en-place, conduct checks and preparations for service in line with SOP
• Support Chef de Partie in the daily operation and preparation of food / menu items according to recipe guidelines and preparation techniques – including preparation of vegetables, sauces, salads, cold starters; and hot dishes
• Control food stock and food cost in own section by minimising waste and off-cuts
• Check food stocks - reporting on shortages, throwing out food that is close to expiry and keep the fridge areas in good order.
• Resolve or report on any anomalies / spoilages to the required standards to management chefs

Culinary Governance Standards

• Arrive at work ready for service dressed in relevant PPE with culinary tools / knives
• Identify issues with regards own work station appearance and functioning of equipment and systems
• Check cleanliness of own section or station
• Be aware of and comply with health, safety, hygiene and environmental regulations in the outlets
• Use and store operating equipment in line with specifications and safety regulations
• Participate in stock takes

Customer Engagement

• Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them, and ensuring respect at all times
• Interact with guests and provide professional service standards and relevant solutions
• Identifies customers and understand their preferences
• Take guest orders accurately at the buffet
• Explain menu items
• Prepare food items for the guest and present in line with standards
• Educate customers on business unit facilities, products and current promotions
• Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary

Job Requirements

Education

• 1-Year Culinary Certification or equivalent national qualification in culinary skills at Certificate level
• Membership with South African Chef’s Association and other relevant culinary accreditation

Experience

• 6 months experience in culinary operation

Skills and Knowledge

• Technical competencies
• E usage and storage
• Culinary Product Knowledge
• Cooking Methodology Legislation – food safety standards & regulations
• Environmental and sustainability standards Knife skills
• Waste management
• Stock control
• Basic Computer Skills

Core behavioural competencies

• Team Co-operation
• Dealing with customers - coping with rudeness, preparation of food Judgement through the senses viz aroma, taste, colour, texture Using culinary and kitchen equipment
• Following instructions
• Checking – availability of materials; working to specification Performing physical tasks – cleaning; tidying; cooking
• Continuous learning

Work conditions and special requirements

• Ability to work shifts that meet operational requirements
• Physically able to move operating equipment
• Have an open attitude to perform similar functions in alternative outlets due to operational requirements

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Job Purpose

• Responsible to supervise the day to day delivery of culinary products and team in a section of the kitchen with the objective of preparing, producing and presenting exceptional food products in line with Sun International’s operational excellence standards, procedural compliance and customer experience expectations.  

Key Performance Areas

Kitchen Shift Supervision

• Supervise the preparations of mise-en-place and preparations for service
• Is present in the kitchen during service to supervise and support the chefs in the creation and presentation of quality culinary dishes food against guest orders and / or function requirements  
• Completes opening and closing checklists and registers
• Supervise kitchen practices in line with standard operating procedures
• Supervise the storage of operating equipment
• Supervise health, safety, hygiene and environmental elements in the outlets
• Conduct stock control procedures and report on variances *Identify coaching needs and facilities on-the-job training as required

Food Preparation

• Prepare mise-en-place, conduct checks and preparations for service in line with SOP *Identify issues with regards own work station appearance and functioning of equipment and systems
• Check cleanliness of own section or station
• Supervise the daily operation and preparation of food / menu items according to recipe guidelines and preparation techniques – including preparation of vegetables, sauces, salads, cold starters; and hot dishes
• Control food stock and food cost in own section *Check food stocks - reporting on shortages, throwing out food that is close to expiry and keep the fridge areas in good order.

People Supervision 

• Supervise staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures
• Identification of employee training needs 
• Perform on the job training and coaching to close developmental gaps and build succession for a talent pipeline within the outlet 
• Staff communication and motivation
• Performance contracting, reviews and development
• Assist in providing resources and removing obstacles to performance  
• Onboarding of new staff members

Operations Control

• Safe use and storage of operating equipment, operating expenses (gas, chemicals)
• Storage and use of operating supplies (CONSUMMABLES, PACKAGING, CHEMICALS) 
• Conduct food and equipment daily stock counts
• Report on variances / discrepancies and take necessary action to correct
• Monitor food costs (purchases related to revenue) 

Culinary Standards Supervision 

• Understand and conduct all tasks in line with culinary standard operating procedures
• Be aware of and comply with health, safety, hygiene and environmental regulations in the outlets
• Use, store and clean operating equipment in line with specifications and safety regulations
• Conduct daily stock counts of bar smalls
• Resolve or report on any anomalies to the required standards
• Report on any breakages at the end of the shift
• Hollow ware, kitchen OE and cutlery, vacuum sealers, gas burners, operating expenses, packaging

Delivered Customer Experience

• Interact and be present on the floor during service to understand and assist clients with requests, special requirements, recommendations, concerns, resolution of complaints, etc.
• Monitor standards and staff at the buffet: guest interaction on the floor to ensures all guests are treated with courtesy and respect at all times *Up skill staff to ensure that they are fully fluent in details of menu items, current promotions, business unit and product knowledge *Handle and resolve any guest special requests, queries or complaints
• Take guest orders accurately at the buffet *Prepare food items for the guest and present in line with standards   

Job Requirements

Education

• Grade 12 / Matric 
• 2-Year Culinary Diploma or equivalent national qualification in culinary skills at Diploma level
• Membership with South African Chef’s Association and other relevant culinary accreditation 

Experience

• 3 years culinary experience as a commis chef in a similarly graded hotel / restaurant kitchen environment  

Skills and Knowledge

Core behavioral competencies  

• Handle materials, dangerous and heavy items
• Team Co-operation
• Dealing with customers - coping with rudeness, preparation of food
• Judgement through the senses viz aroma, taste, colour, texture
• Using culinary and kitchen equipment
• Problem solving
• Supervising - people at work; maintaining a presence, ensuring compliance with regulations; providing instructions
• Numeracy and calculations

Technical / proficiency competencies

• OE usage and storage
• Culinary Product Knowledge  
• Cooking Methodology  
• Legislation – food safety standards & regulations
• Environmental and sustainability standards
• Knife skills
• Waste management
• Stock control
• Proficient Computer Skills
• Micros / Opera is preferred

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Job Description

• Sun International Boardwalk is looking for Tables Dealers (7) to join our Tables team. The successful candidate will be responsible for the frontline customer service point in facilitating the play of casino tables games whilst providing exceptional service on the floor in accordance with company standards and gaming regulations.

Job Requirements

• Grade 12 or equivalent national qualification in gaming operations
• Meet the requirements of a gaming license
• Ability to work shifts
• Work in a smoking environment
• Previous experience in a customer facing role
• Demonstrated competence in all requirements (including an ability to deal blackjack, Baccarat, Poker and roulette)

TECHNICAL SKILLS

• English verbal communication skills
• Numerical skills (calculations of large numbers)
• Deal tables games including Roulette / Blackjack
• Use Gaming Tables equipment – chip handling, chipping machines, Shuffling machines
• Betting procedures
• Compliance procedures and regulations
• Basic responsible gambling principles
• Basic computer skills

Core & Personal behavioural competencies

• Problem Solving
• Collecting information
• Dealing with Customers
• Handling Conflict
• Attention to detail
• Following Instructions
• Emotional resitance
• Honesty in handling cash

Preferred Personality Traits

• Presentable, Positive, Team player, Service oriented, Energetic, Passionate, Friendly, Entertaining and able to create a fun environment for guests, Confident, professional

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Job Purpose:

• The Compliance & Regulatory Specialist will be responsible for the proactive auditing, monitoring and assurance of corporate governance processes for Company gaming, FIC (anti-money laundering) and responsible gaming practices, as well as prescribed non-gaming business practices against statutory and regulatory standards.
• The role will provide guidance and support to the business, regarding core regulatory compliance aspects and to ensure that new product development (from inception to market) meets all regulatory requirements and standards, and that such products are successfully implemented into the Sun International Group.

Key Performance Areas:

• Research and keep up to date with relevant legislation and regulations in hospitality and gaming, as well as leading practice in the field.
• Develop own knowledge of business strategies and decisions, deals and service offerings as required by the business.
• Plan and monitor the implementation of an integrated regulatory and assurance compliance system (including processes, people, standards, management frameworks, practices and technology) to support the business strategy.
• Facilitate the implementation of the compliance and regulatory awareness programme(s) and embed compliance monitoring tools.
• Develop and maintain the risk management compliance programme, internal control systems and standard operating procedures.
• Develop and review relevant internal controls, standards and operating procedures and the practical application in line with regulatory requirements, ensuring these are updated in line with changes to regulations.
• Develop and update policies and procedures around responsible gambling.
• Plan and monitor the implementation of compliance and regulatory framework, standards and tools for the company, in line with the objectives set out in the Compliance Strategy.
• Analyze and research the implication of laws, legislation, etc., that may affect Sun International compliance governance, highlighting these with management.
• Update templates and tools to reflect current trends, regulatory amendments and legislation.
• Identify areas of risk and shortcomings and update internal policies and procedures in line with new changes in law, regulatory frameworks and leading practice.
• Communicate regulatory and legislative changes, as well as updated policies and templates to all relevant stakeholders.
• Collaborate with GIA in guiding and monitoring internal audit processes and conduct quality assurance to ensure procedural compliance.
• Implement sufficient control measures (including systems and processes) & checks within each department to mitigate any risk to the business.
• Project manage activities related to compliance management culture and brand awareness, ensuring all relevant employees in business operations are sufficiently trained where necessary.
• Work with internal stakeholders and business operations to identify risk areas and address these by making recommendations; changes and enhancements.
• Co-ordinate the vetting and finalizing of regulatory audit reports and remedial action.
• Project manage the auditing and implementation of new and changing regulations and compliance e,g, PoPI, Consumer Protection Act and Financial Intelligence Centre Act.
• Measure operational practices relative to standards across the Sun International Group through the implementation of regular and proactive compliance audits and monitoring.
• Act as an advisor to internal stakeholders of amendments to regulations and compliance expertise on various gaming, responsible gambling, ICS and operating procedures.
• Maintain regulatory files/database and chronologies in good order.
• Provide regulatory reviews of operational challenges and complaints.
• Apply effective risk management techniques and offer proactive advice on possible compliance issues.
• Collect and coordinate information and prepares regulatory documentation for submission to regulatory agencies or to commercial partners.
• Supervise processes relating to the applications for and renewals of national key employee licences, gaming licences, business licences, liquor licences, and music licences.
• Prepare written responses to regulator authorities on challenges and concerns being experienced within operations
• File detailed applications for amendments of core company licences and conditions relating thereto.
• Maintain up to date database of all core company licences.
• Compile and track documentation for license renewals, updates and registrations of new licences.
• Acts as liaison between regulators, business units, and business leadership on compliance issues, and consult on issues of dispute.
• Communicates with Business Unit on audit results, regulatory updates and assurance standards and support the implementation of remedial action.
• Maintain working relationships with the appropriate regulators.
• Provide compliance support to non-gaming disciplines i.e. Sustainability, OHSA, Environmental Management and Governance & Ethics, Legal and Corporate Services.
• Coach and support GIA with regards changes to regulations and the application of these changes to governed Company practice, and assist in aligning GIA audit scope to applicable legislation.
• Provides feedback, recommendations to resolve compliance issues and report back to management on challenges.
• Monitors progress on compliance or regulatory issues and makes recommendations to GM’s, and management to achieve resolution.

Job Requirements

Education:

• Bachelor’s degree in law, Auditing or Risk Management. 

Experience:

• Minimum 5 years’ experience in a regulatory environment and / or administration law.
• Experience working with regulatory bodies.

Skills and Knowledge:

• Analytical thinking & Conceptual ability.
• Influencing.
• Results orientation.
• Innovation & continuous Improvement.
• Plan, prioritise, co-ordinate and manage multiple initiatives.
• Attention to detail.
• Decision-making and judgement.
• Emotional resilience.
• Valuing Diversity & Inclusiveness.
• Building Positive Working Relationships.
• Self-motivated team player with high levels of ethics.
• Written and verbal communication skills.
• Proficient computer skills in MS Office.
• Advanced knowledge of Legislation and Regulations including gaming, FIC, POPI and SHE.
• Auditing methodologies and protocols.
• Gaming Processes and Products.
• FIC (anti-money laundering) principles and application.
• Protection of Personal Information principles and application.
• Anti-bribery and Corruption principles and application.
• Consumer Protection Act.
• Business acumen.
• Financial acumen.