Job Vacancies at takealot.com

Purpose of the role:

• Lead the design, implementation, and governance of a unified Quality Management System and Customer Experience framework across all contact center operations. Transform quality assurance from a reactive audit function into a proactive, structured performance engine that drives measurable improvement in customer satisfaction,operational efficiency, and compliance standards while ensuring consistent service delivery across voice, digital, and back-office channels.

Your mission, should you choose to accept it:

Quality Framework & Standards Management

• Design and govern a comprehensive, center-wide Quality Management System aligned to business objectives and customer experience standards
• Standardize call structures, calibration disciplines, and scoring methodologies across all customer interaction channels
• Embed clear quality standards and performance expectations across voice, digital, email, and back-office operations
• Ensure compliance with internal policies, regulatory requirements, and industry quality standards

Performance Intelligence & Analytics

• Convert quality assurance data into actionable operational intelligence that drives strategic decision-making
• Lead root cause analysis initiatives across process,behavioral, and system gaps to identify improvement opportunities
• Drive measurable uplift in CSAT, FCR, accuracy, compliance, and overall customer experience metrics through data-driven insights

Team Leadership & Capability Development

• Lead, develop, and performance-manage Quality Leaders, Analysts, and specialist team members across multiple operational areas
• Embed structured coaching frameworks and feedback mechanisms aligned to quality insights and performance improvement goals
• Build a culture of quality ownership that extends beyond the QA function into all customer-facing teams and operations

Strategic Partnership & Commercial Alignment

• Partner with senior operational leaders to align quality standards, metrics, and improvement initiatives to business objectives
• Present actionable dashboards, insights, and recommendations to executive stakeholders and operational management teams
• Align quality metrics and performance indicators to financial outcomes, productivity targets, and commercial objectives
• Support strategic planning processes with data-led recommendations and quality performance forecasting

Risk Management & Governance

• Ensure sampling accuracy, audit integrity, and statistical validity across all quality measurement and assessment processes
• Identify and mitigate systemic risks in customer interactions, transactional processes, and service delivery mechanisms
• Design and implement preventative control structures while maintaining adherence to compliance and data protection standards

Deliverables

• Comprehensive Quality Management System with standardized frameworks, processes, and performance measurement protocols
• Quality performance dashboards and executive reporting system with actionable insights and trend analysis
• Structured improvement plans with measurable CSAT, FCR, and operational efficiency enhancement targets
• Calibration and scoring methodology frameworks ensuring consistency across all quality assessment activities
• Quality team capability development program with clear role definitions, competency requirements, and progression pathways
• Risk mitigation and compliance framework addressing operational, regulatory, and customer experience requirements
• Root cause analysis reports and corrective action plans that drive sustainable performance improvements

Qualifications & Experience:

• Bachelor’s degree in Quality Management, Business Administration, Industrial Engineering, or related field
• Postgraduate qualification in Quality Management, Customer Experience, or Operations Management preferred
• Quality Management certification (ISO 9001 Lead Auditor, Six Sigma Black Belt, or equivalent) essential
• Contact Centre Manager qualification (NQF Level 5) or Quality Manager qualification (NQF Level 6) advantageous
• Professional certification in Customer Experience (CCXP) or Contact Center Management (CIAC) preferred
• 7-10+ years progressive experience in Quality Assurance or Customer Experience within contact center or scaled operational environments
• 3-5+ years in senior leadership positions managing multi-layered quality teams and cross-functional improvement initiatives
• Proven track record delivering measurable improvements in customer satisfaction, compliance, and operational accuracy metrics
• Experience leading structured improvement initiatives using Lean, Six Sigma, or similar methodologies
• Strong background in contact center operations, customer service delivery, and quality management systems
• Experience implementing quality frameworks across voice, digital, and omnichannel customer interaction platforms
• Demonstrated expertise in stakeholder management at senior executive level with commercial and operational leadership teams

The skills we need:

• Strategic thinking with ability to translate quality insights into business outcomes and operational performance improvements
• Data analysis and statistical expertise to interpret quality metrics, identify trends, and drive evidence-based decision making
• Leadership and people development skills with proven ability to build high-performing quality assurance teams
• Change management capabilities to drive quality culture transformation and embed sustainable improvement practices
• Commercial acumen with understanding of customer experience economics and the financial impact of quality performance
• Problem-solving and root cause analysis expertise using structured methodologies and continuous improvement principles
• Expert knowledge of quality management systems, contact center operations, and customer experience measurement frameworks
• Advanced proficiency in quality assurance tools, workforce management systems, and data analytics platforms
• Strong understanding of South African regulatory requirements, compliance standards, and data protection legislation
• Excellent presentation and communication skills with ability to influence senior stakeholders and operational management
• Proficiency in statistical analysis, process improvement methodologies, and quality measurement techniques
• Advanced knowledge of customer experience metrics (CSAT, NPS, CES, FCR) and their operational and commercial drivers

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Purpose of the role: 

• Our data and analytics platform powers the operational backbone of Takealot Group, from logistics and supply chain to distribution centre analytics and data monetisation products. It's grown fast, and the business increasingly needs real-time operational data that our historically batch-oriented platform wasn't built for.
• As Data Principal Engineer, you are the highest individual-contributor technical authority in the data division. The mandate: simplify the ecosystem, build the real-time data layer the business now needs, set the technical standards the Group's data governance programme runs on, and design the automation that keeps governance and platform operations manageable as the Group scales. You'll leave behind an architecture the team can understand, build on, and be proud of.
• This is a transformation role, with executive sponsorship, direct business impact, and real autonomy over consequential technical decisions. This is a formalised, senior individual contributor milestone on our technical career ladder, a long-term seat for strong engineers who want to keep growing technically without moving into people management.

Key Responsibilities: 

Ecosystem Architecture & Platform Simplification: 

• Produce a definitive, up-to-date master blueprint of the Group's data architecture, sources, flows, models, KPI mappings and use it to drive a structured simplification programme; cutting over-engineering and technical debt, standardising technology choices across teams, and making it faster to deliver new data products.

Real-Time Operational Enablement: 

• Logistics, Supply Chain, and Distribution Centre operations need faster access to operational data than our current batch-oriented warehouse provides. 
• Design and build the event-driven, live data layer that decouples these systems from the historical reporting warehouse, enabling faster and more precise operational analytics across the Group.

Data Governance Standards & Documentation:

• Establish and own the technical standards that underpin the Group's data governance programme. 
• Defining data quality standards, lineage documentation requirements, and data management practices, and building them into sprint workflows as normal engineering practice.
• Working with central team SMEs (Data Engineering, Analytics Engineering, BI, DataOps) to turn existing engineering practice into formal, Group-level domain standards.
• Building and maintaining a centralised architecture repository as the Group's single source of truth for how data flows across the ecosystem. Given the scale involved,  hundreds of systems across 15-20+ business units. This is a phased build: the first 90 days should produce the repository's structure and the first few highest-priority domains, with full coverage growing over the following quarters.
• Keeping standards and documentation current as the platform evolves.

AI Enablement, Integration & Automation Platform:

• Define the technical guardrails that let teams innovate safely: data contracts, security and privacy controls, model governance patterns, and clear standards for embedding automation into data engineering operations.
• Own platform alignment for AI consumption, so BigQuery, Dataform, and Looker expose data that AI tools and copilots can use reliably and safely: documented schemas, semantic layers, data contracts, consistent access patterns.
• Lead integration planning for AI tooling on the platform, secure, well-governed connection patterns for AI agents, in line with the Group's AI Data Policy.
• Design and build automation that keeps governance and platform operations manageable as the Group scales, automated maturity telemetry from platform metadata (classification tag coverage, lineage completeness, Dataform test coverage, Looker documentation completeness), self-service onboarding tooling, and AI-assisted copilots that cut manual facilitation work across the Group.

Technical Onboarding, Training & Knowledge Transfer:

• Replace fragmented, course-heavy onboarding with a structured learning path and reference architecture guides tailored to different skill levels (engineering, analytics, BI). 
• Design specialist technical training modules covering architecture and standards, and contribute content into the Group's tiered governance training. 
• Success here means the team can operate without depending on any one person's knowledge.

Technical Leadership & Mentorship:

• As the highest individual contributor in the data domain, you weigh in on design disagreements, unblock the most complex cross-functional challenges, and set the engineering standard for the division. 
• Where a technical recommendation conflicts with a team's delivery priorities, the accountable manager makes the final call, your job is to bring the strongest technical case to that decision. 
• You coach and mentor senior and staff-level engineers, advise the Engineering Director on platform and governance strategy, and contribute to the technical career path matrix for the department.

Output:

• By 3 months, you should have an initial ecosystem audit and a first-cut master architecture blueprint, a formal technical design for the live operational data layer ready for approval, and the first set of Group-level domain standards drafted with central team SMEs. You'll also have scoped the AI guardrails and put together a prioritised automation build plan; the telemetry, tooling, and copilot work that makes the rest of this role sustainable.
• By 6 months, the operational data layer should be live for Logistics, Supply Chain, and DC analytics, with AI adoption guardrails finalised and adopted. The architecture repository should be live with the initial priority domains documented and a coverage roadmap agreed for the rest. Automated governance telemetry should be running for those same priority domains, a structured onboarding path should be in active use, and the technical career progression matrix should be published.
• Some of this will still be in motion past 6 months, that's expected given the scale of the ecosystem. What should be steadily true on an ongoing basis: complexity reduction work measurably reclaiming engineering capacity, governance standards kept current as the platform evolves, governance and onboarding overhead staying low because of automation and self-service tooling, and architectural standards documented and accessible across the team.

 Minimum Required Qualification:

• A Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field is preferred; equivalent demonstrated experience at this scale and seniority will be considered in place of formal qualifications.

 Minimum Required Experience:

• 8+ years experience in data engineering, including at least 3 years at principal or architect level in a complex, high-scale environment.
• A track record designing and delivering large-scale data platforms: lakehouse/warehouse, real-time event streaming, data ingestion frameworks.
• Experience leading platform simplification or technical debt reduction, not just greenfield builds.
• Experience contributing technical standards into a formal data governance programme (DMBOK familiarity a plus).
• Hands-on experience with AI or ML data infrastructure: feature stores, model serving pipelines, data contracts, drift monitoring.
• Experience integrating AI/LLM tooling (copilots, agents, RAG) with a data platform,  access patterns, semantic layers, and data contracts that let AI tools consume data safely.
• A track record of building automation or internal tooling, dashboards, scripts, copilots that cuts manual operational work.
• Exposure to logistics, e-commerce, or supply chain data is a plus. 

 Technical Skills:

• Deep GCP expertise, particularly BigQuery and Dataform.
• Strong experience with stream processing frameworks (Kafka, Pub/Sub, or equivalent).
• Solid command of dimensional and event-driven data modelling; working knowledge of Looker/LookML.
• Experience with Infrastructure as Code (Terraform or equivalent) and CI/CD for data pipelines.
• Strong Python and SQL; familiarity with dbt-style transformation frameworks and orchestration tools.
• Understanding of POPIA obligations as they apply to data processing and governance.

Architecture & Governance:

• Can produce clear architecture documentation: data flow diagrams, ADRs, technical blueprints, onboarding guides.
• Experience designing for auditability, data lineage tracing, and compliance requirements.
• Comfortable weighing build vs. buy trade-offs and driving technology standardisation across teams.

Leadership & Communication:

• Comfortable acting as the final technical authority in a data domain — setting standards, making calls, bringing teams along.
• Experience advising senior stakeholders and translating technical trade-offs into business terms.
• Genuinely invested in growing the people around you, through mentorship and knowledge-sharing.
• Pragmatic: understands the best architecture is the one the team can actually run.

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Your mission, should you choose to accept it:

• Gain a deep understanding of the Catalogue division in terms of its strategic objectives, business processes, available tools & systems, and relevant external best practice benchmarks
• Work closely with the Product Lead for Catalogue to define and maintain a Product Roadmap that delivers on technical developments required to support the Catalogue Division in achieving its strategic objectives
• Measure the success of developments via the tracking of relevant metrics 
• Take ownership of improving these metrics by identifying and prioritising appropriate roadmap projects
• Define the strategic business requirements for technical systems development related to specific projects prioritised on the Product Roadmap, using relevant data to support decision-making
• Translate business requirements into functional and technical IT user stories and project specifications, by ensuring that projects are broken down into phases to deliver immediate business benefit
• End-to-end project management of technical projects throughout the entire product development lifecycle – setting timelines, driving project schedules, leading cross-functional development teams from design through to release, and managing the production launch
• Manage all stakeholder communications - to ensure appropriate input on the Product Roadmap prioritisation and communication on its execution
• Manage the engineering backlog via appropriate sprint prioritisation and planning

Who’s who in the tech space

• You will report directly to the Product Lead for Catalogue and collaborate with a team of software engineers, QA engineers, and UX designers.

Attributes required:

• A proven track record of delivering results, in a fast-paced environment
• Demonstrates strong commercial acumen with analytical capabilities, proficient in SQL for obtaining and analysing data, and effectively leverages insights to drive informed decision-making.
• Highly structured thinker with strong attention to detail
• Strong technical understanding & experience with the development process
• Strong project management and communication skills – able to effectively manage cross-functional stakeholders (in particular the engineering team) to ensure projects are delivered according to specifications on time
• A flexible and adaptable mindset
• Proven experience with system scalability and automation projects
• Ability to balance rapid growth with robust compliance and quality control mechanisms

Qualifications and experience:

• Relevant Bachelor's Degree or Advanced Diploma (Information Systems/Computer Science/Engineering/Commerce) with at least 3 years of experience in product management, business analysis, or a related role, preferably driving large, company-wide initiatives (through projects or responsibilities)
• In the absence of a Bachelor's Degree or Advanced Diploma in a related field, an equivalent experience requirement must be met which equates to at least 7 years of experience in product management, business analysis, or a related role, preferably driving large, company-wide initiatives (through projects or responsibilities)
• Experience in an agile/iterative project management and development environment is beneficial 
• Experience in an e-commerce or compliance environment is beneficial

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Purpose of the Role

• Takealot.com is building a cross-border commerce business unit from the ground up, enabling international sellers to reach South African consumers through Africa's leading e-commerce marketplace. The Operations Manager, Cross-Border Selling is responsible for designing, implementing, and continuously improving the systems, processes, and performance frameworks that make this channel operate at scale — spanning the full seller lifecycle from registration and onboarding through to fulfilment, inventory management, and seller performance. This role is the operational backbone of the cross-border channel: it sets the standards, builds the infrastructure, and drives the collaboration that enables international sellers to succeed on Takealot while consistently delivering a high-quality experience for South African customers.

Key Responsibilities

Seller Registration & Onboarding

• Design and own the end-to-end process for registering and onboarding international sellers onto the Takealot platform. Build a framework that is scalable, compliant with cross-border trade and import requirements, and quality-controlled — ensuring every seller that goes live meets Takealot's standards before their first order is placed.

Order Fulfilment & Logistics Framework

• Design and manage the operational framework that governs the movement of goods from seller warehouses in their origin country through to Takealot's local warehouses and, ultimately, to the South African customer. Define SLAs at each stage of the logistics chain, build exception-management processes, and work with logistics partners and internal fulfilment teams to ensure consistent, on-time delivery.

Inventory Management

• Own the processes and standards for inventory management across the cross-border channel covering seller stock held in origin-country warehouses and stock held locally. Design workflows that maintain healthy stock levels, enable accurate stock balancing between locations, and minimise out-of-stock and overstock situations.

Product Quality & Listing Standards

• Establish and enforce product quality standards from the point of listing request through to post-sale customer feedback. Define the requirements sellers must meet for product content, imagery, and compliance with South African consumer and import standards. Build feedback loops that surface quality issues early and drive corrective action.

Seller Communications

• Design and own a structured, scalable seller communications framework that keeps international sellers informed, compliant, and supported at every stage of their lifecycle. This includes onboarding communications, operational updates, performance feedback, and compliance notifications.

Cross-Functional Collaboration

• Act as the primary operational interface between the Cross-Border team and Takealot's internal services — including warehousing, fulfilment, marketplace, tech/product, finance, and legal teams. Drive alignment on processes, SLAs, and platform capabilities to ensure the cross-border channel is fully integrated into Takealot's broader operational ecosystem.

Seller Experience & Performance Management

• Own the frameworks, metrics, and processes used to monitor and manage seller performance. Define seller health scores, track performance against agreed SLAs, and build structured improvement loops that escalate underperformance and reward excellence.

Data, Reporting & Operational Visibility

• Build and maintain the reporting infrastructure that gives the cross-border business real-time visibility into operational performance across all key metrics. Use data to identify problems before they escalate, prioritise improvement initiatives, and provide senior stakeholders with accurate, timely reporting.

Compliance Framework Design

• Define the cross-border compliance requirements that sellers and logistics partners must meet — covering import documentation, product standards, regulatory requirements, and operational SLAs. This role sets the framework and holds parties accountable; direct execution of customs clearance, SARB payment flows, or SARS filings remains with sellers and their appointed third parties.

Continuous Improvement & Problem-Solving

• Identify operational bottlenecks, process gaps, and systemic risks across the cross-border channel. Lead root-cause analysis and drive the design and implementation of durable solutions. Own improvement projects end-to-end, from problem definition through to outcome measurement.

Required Qualifications & Experience

• Minimum 5 years of relevant experience in cross-border commerce, marketplace operations, international trade, or e-commerce logistics — with proven, hands-on experience in a similar role. Broad exposure without delivery ownership is insufficient.
• Bachelor's degree in Commerce, Supply Chain Management, Logistics, International Trade, or a related field.
• Demonstrable track record of designing and implementing operational processes and frameworks at scale, ideally within a marketplace or platform environment.
• Deep, working knowledge of cross-border trade: international logistics flows, import and export documentation requirements, compliance frameworks, and trade regulations relevant to South Africa or comparable markets.
• Strong analytical and data skills — able to build operational models, interpret large datasets, identify patterns, and translate data into clear decisions and recommendations.
• Proven ability to solve complex, ambiguous operational problems independently — with evidence of root-cause thinking and durable solutions rather than short-term fixes.
• Experience working in or with an e-commerce marketplace is strongly preferred.

Desired Skills & Attributes

• Analytical rigour: Breaks down complex problems using structured frameworks and data. Comfortable with quantitative analysis and building models to support decision-making.
• Problem-solving track record: Designs solutions that address root causes, not symptoms. Thrives in ambiguous, fast-moving environments and applies first-principles thinking under pressure.
• Data-driven decision-making: Uses data and operational insights as the primary lens for prioritisation, performance management, and escalation.
• Independence and ownership: A self-starter who takes full accountability for their deliverables and drives work to completion with minimal supervision.
• Learning agility: Fast learner who quickly develops competence in new domains — whether that is a new regulatory environment, a new market, or a new logistics model — and applies that knowledge immediately.
• Innovation: Actively seeks better ways of doing things. Challenges existing processes with evidence and proposes improvements that are practical and implementable.
• Leadership and influence: Leads through credibility and structured accountability. Able to hold sellers, logistics partners, and internal teams to agreed standards without direct authority.
• Communication: Clear and structured communicator — written and verbal. Able to translate operational complexity into plain language for seller, partner, and executive audiences. Produces sharp SOPs, briefs, and performance updates.

The Environment:

• Takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.
• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve
• We are short on ego and high on output
• We are doers and not only thinkers, it’s all in the execution after all
• We love what we do and what we are creating

We seek to Employ an Extra Ordinary Mind who:

• is respectful but forthright
• is an expert at doing, who can not only design but also execute
• is analytical, able to use data to make decisions
• is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours
• is passionate about the potential of e-commerce and delivering a world-class customer experience
• is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
• is business SMART. Able to think about problems from a business perspective using technical and product input;
• is curious and challenge the status quo
• is innovative and enjoys iteration
• is collaborative
• will be at the cutting edge of developing new concepts for takealot.com
• thinks like an owner of the business
• is SMART, has INTEGRITY and is HARD WORKING

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Your responsibilities will include: 

• Solve ambiguous problems with less well-defined inputs and outputs; drive to the heart of the problem and identify root causes.
• Identify, develop and execute data analysis to uncover areas of business opportunities
• Learn and understand the broad range of Takealot data resources and develop knowledge of how, when and which data sources to use.
• Deep dive into massive data sets to answer key business questions using SQL, MS Excel and data analytics tools.
• Maintain existing and build new automation workflows, and reports/dashboards to enable emerging business use case and to automate the implementation of defined SOPs 
• Validating the data to ensure accuracy in the output, generating descriptive statistics and extracting insights
• Prototyping of data analytics tools to support marketplace operations teams.
• Develop forecasting models and simulations to quantify the potential impact of proposed operational process changes, supporting evidence-based decision-making.

Qualifications and experience: 

• Bachelor’s Degree in any quantitative discipline such as Statistics, Mathematics, Quantitative Finance, Engineering or Operations Research or Similar degree.
• 2-4 years of experience working in Analytics
• Experience in working with databases and SQL in a business environment
• Prior experience in design and execution of analytical projects

Skills required: 

• Exceptional attention to detail 
• Data-obsessed, analytical and able to generate actionable insights driven by data analytics. 
• Solutions-oriented, can-do attitude and high energy 
• Strong analytical and critical thinking, using data to inform decisions 
• Logical individual, motivated by building workable solutions 
• Strong prioritization and managerial skills 
• Exceptional attention to detail 
• Ability to manage complex interfaces & senior relationships 
• Strong aptitude to learn new systems 
• Strong understanding of business processes, acumen and interlinked relationships 
• Ability to approach problems logically and with good judgement to ensure the appropriate customer outcome 
• Versatile and with the appetite to learn by doing

The Environment:

• takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.
• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
• We are short on ego and high on output.
• We are doers and not only thinkers, its all in the execution after all.
• We love what we do and what we are creating.

We seek to Employ an Extra Ordinary Mind who:

• is forthright but respectful
• is an expert at doing, who can not only design but also execute
• is analytical, able to use data to make decisions
• is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours
• is passionate about the potential of e-commerce and delivering a world-class customer experience
• is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
• is able to think about problems from a business perspective using technical and
• product input
• is curious and challenge the status quo
• is innovative and enjoys iteration
• is collaborative
• will be at the cutting edge of developing new concepts for takealot.com
• thinks like an owner of the business
• is SMART, has INTEGRITY and is HARDWORKING

go to method of application »

Purpose of the role:

• The Paid Media Lead will oversee and execute strategies designed to drive high-quality traffic to the app and increase orders placed through the app, including first-time buyers. Operating within a fast-paced on-demand delivery app environment that connects users to restaurants, grocery stores, retailers, and more, this role focuses on achieving measurable results tied directly to traffic, orders, revenue, and market share. 
• The ideal candidate will be data-driven, innovation-oriented, and skilled at managing large-scale paid media efforts across various channels, aligning all traffic generation initiatives with business goals.

Your mission, should you choose to accept it:

Paid Media Strategy Development: 

• Create and oversee a cohesive paid media strategy that aligns with the broader marketing and business objectives, focusing on both user acquisition and retention. 

App Traffic Growth: 

• Drive initiatives to increase app traffic that translates into order placements, including targeting first-time buyers and reactivating lapsed users. 

Campaign Execution:

• Plan, execute, and optimize multi-channel paid acquisition campaigns across search, social, display, programmatic, and other platforms to drive revenue and order targets. 

Cost Efficiency Management: 

• Manage and optimize effective Cost Per Order (CPO) while ensuring channel efficiency and return on investment (ROI). 

Market Share Expansion: 

• Utilize paid media strategies to expand the app's market share and secure its competitive positioning across different markets/regions. 

Cross-Functional Collaboration: 

• Work closely with internal teams such as creative, analytics, CRM, and product teams to coordinate and improve campaign effectiveness. 

Audience Targeting and Segmentation: 

• Leverage data to identify and refine key customer segments, ensuring personalized and relevant ad experiences to maximize conversion rates. 

Agency and Vendor Management: 

• Lead partnerships with external agencies or vendors to ensure the delivery of high-performing paid advertising campaigns. 

Performance Analytics: 

• Develop and maintain reporting systems to monitor campaign performance, traffic metrics, market share data, and achievement of revenue/order growth targets. 

Innovation and Trends:

• Stay ahead of digital advertising trends, tools, and platforms to ensure the company leverages state-of-the-art technologies and tactics.

Qualifications & Experience:

• A tertiary degree is required preferably within Marketing, Statistics, Mathematics or Computer Science
• Minimum of 5-7 years of experience in managing large-scale paid media campaigns, ideally within an on-demand, e-commerce, or app-focused environment.
• Strategic paid media campaign development and execution across multiple channels including search, social, display, and programmatic platforms to drive app traffic and order growth. 
• Data-driven performance optimization with strong analytical skills to monitor campaign metrics, optimize cost-per-order efficiency, and achieve ROI objectives. 
• Leadership and cross-functional collaboration experience to manage teams and work effectively with creative, analytics, CRM, and product teams. 
• Deep technical expertise in digital advertising platforms such as Google Ads, Meta Ads, and attribution models within app-focused or e-commerce environments.
• Innovation-focused approach to stay ahead of digital advertising trends and leverage emerging technologies while maintaining cost efficiency and revenue targets.

 The skills we need:

Technical Expertise: 

• Deep understanding of digital advertising platforms (Google Ads, Meta Ads, programmatic channels, etc.) and attribution models. 

Data-Driven Decision-Making: 

• Strong analytical and problem-solving skills; ability to interpret campaign performance data and derive optimizations that boost performance. 

Leadership Skills: 

• Experience managing and motivating a team, with the ability to work cross-functionally and inspire 
• collaboration. 

Attention to Detail: 

• High level of precision and care when designing and monitoring campaigns to ensure quality and 
• compliance. 

Innovative Thinking: 

• Ability to think creatively and adapt to rapidly changing environments while staying ROI-focused. 

Industry Insight: 

• Demonstrable knowledge of trends, challenges, and opportunities in the on-demand app/delivery space

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This position will report to the Workforce Planning Manager

Your responsibilities will include:

• Complete and manage schedule exceptions/adjustments for the company on a daily basis.
• Ensures the accuracy and timeliness of data by responding to time-off requests, schedule changes, and other types of requests.
• Monitor all Real-Time and Intra-Day activities to ensure operational goals are met.
• Accurately tracks and manages contact centre schedule adherence.
• Conduct analysis and recommend solutions to address real time performance opportunities.
• Prepare daily/weekly/monthly and ad-hoc reports and distribute to Management.
• Develops strong working relationships within the organization to ensure efficient and effective problem solving and issue resolution.

Attributes required:

• Excellent verbal and written skills; high accuracy of work; fosters open two-way communication; excellent basic math (addition, subtraction, division, multiplication) skills.
• Above average punctuality and personal attendance.
• Exceptional attention to detail.
• Must complete in-house Excel skills-based test.

Qualifications & Experience:

• Senior Certificate or Higher
• 18 months + customer service experience in related positions

The Environment:

• com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.
• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
• We are short on ego and high on output.
• We are doers and not only thinkers, its all in the execution after all.
• We love what we do and what we are creating.

We seek to Employ an Extra Ordinary Mind who:

• is forthright but respectful
• is an expert at doing, who can not only design but also execute
• is analytical, able to use data to make decisions
• is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours
• is passionate about the potential of e-commerce and delivering a world-class customer experience
• is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
• is able to think about problems from a business perspective using technical and product input
• is curious and challenge the status quo
• is innovative and enjoys iteration
• is collaborative
• will be at the cutting edge of developing new concepts for takealot.com.
• thinks like an owner of the business.
• is SMART, has INTEGRITY and is HARDWORKING

go to method of application »

Your responsibilities will include:

Accountable for achieving the Group’s Client Portfolio Target, by:

• Drive performance within a sales team (5-10 people) to deliver against RM sales targets
• Ensure that Sales processes are complete and adhered to, & service processes and that target tracking is kept up to date
• Identify shortfalls in the sales process and help improve efficiency and productivity
• Track key productivity metrics and manage the team against key outcomes.
• Drive improvements in the quality of data and reporting offered to clients
• Develop strategies for acquiring new advertising customers, and retaining and upselling existing customers
• Assist in the hands-on management of strategic brands and support client engagement for high-value advertising customers
• Manage and support a team of Sales Specialists with day-to-day operations
• Coach the advertising sales team to improve their sales skills and pipeline-building performance, closing deals, and retaining business.
• Work with the broader management team to set monthly targets for the sales team which is aligned with the business targets
• Ensure a solid sales pipeline is in place for a period and that there is a plan for big clients in line with their 12-month budgets
• Ensure a solid future-planning method is in place for top 30 clients on at least a quarterly basis 
• Creating Annual plans and driving them to encourage account growth (GMV) and collaboration (misses on RMA)
• Collaborate and facilitate x-functional team environments between the Sales Specialists, Marketing, Merchant, and Finance teams.
• Build presentations and deliver sales pitches to close new business.
• Recruiting and onboarding of new Sales Specialists (AMs & KAMs)
• Performance Management of Sales Specialists (AMs & KAMs)
• Driving the adoption and usage of Takealot's self-service advertising platform by Retail, Marketplace and Advertising agencies.
• Proactively participate in content planning 
• Collect feedback from suppliers about the advertising platform and provide useful insights to enhance the platform and service offering further.
• Improve NPS scoring, retention, and account growth metrics.
• Serve as a thought leader, running educational webinars and/or sharing as a speaker at events.

Qualification & Experience:

• Degree or Advanced Diploma in Business, Finance, Marketing, or Digital Communications.
• Minimum 5 years’ experience in Retail/Media Advertising
• Fluent in English language (both verbal and written)
• Publisher, or relevant Industry partner responsible for driving client portfolio growth, with evidence of meeting/ exceeding sales targets.
• Minimum of 2 years managing a Sales Team
• Experience in establishing sales management processes
• Experience with CRM tool(s)
• eCommerce experience is preferred but not required

Attributes Required:

• Strong people management skills
• Strong negotiating and numerical skills attention to detail
• Excellent communication skills, both written and spoken
• Commercially astute with an inherent understanding of the drivers of business value
• Relentlessly high standards (is never satisfied with the status quo)
• Motivated and driven to succeed with a performance mindset
• A results-oriented person who thinks Big with a lot of energy to excel in a dynamic environment.
• Organized, ability to prioritize
• Solutions-oriented, can-do attitude; self-motivated and entrepreneurial

The Environment: 

• takealot.com employees are entrepreneurial and dynamic, smart, customer- centric, fun and have the shared ambition of takealot.com being the leading e- commerce company in Africa. 
• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve. 
• We are short on ego and high on output. 
• We are doers and not only thinkers, its all in the execution after all. 
• We love what we do and what we are creating.
• We seek to employ an Extra Ordinary Mind who is Smart, has Integrity, and is Hardworking. 

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Your responsibilities will include:

Brand Presence & Social Media Marketing

• Execute LinkedIn content calendar and posting schedule to position our retail media team as industry thought leaders
• Coordinate regular content posts showcasing team achievements, case studies, industry insights, and company culture
• Collaborate with team members to gather success stories, client wins, and expertise for social sharing
• Monitor engagement metrics and provide insights to support content strategy optimization
• Coordinate submission processes for identified speaking opportunities, awards, and PR initiatives
• Manage other relevant social media channels and professional platforms as needed

Content & Design Collaboration

• Act as primary liaison between retail media team and content/design teams
• Brief content team on marketing material needs, messaging priorities, and brand guidelines
• Coordinate with design team on visual asset creation for presentations, social media, and marketing collateral
• Manage content approval workflows and ensure timely delivery of creative assets
• Maintain brand consistency across all team communications and materials

Retail Media Marketing Materials Management

• Own the upkeep and version control of all pitch decks, ensuring latest capabilities, case studies, and performance data are reflected
• Regularly audit marketing materials (one-pagers, capability decks, client presentations) for accuracy and relevance
• Coordinate quarterly reviews of all sales enablement materials with stakeholders
• Create and maintain a centralized repository for marketing assets and templates
• Ensure all materials align with corporate brand guidelines and messaging frameworks

Internal Onboarding & Documentation

• Develop and maintain comprehensive onboarding documentation for new retail media team members
• Create welcome guides, process documentation, and resource directories for new hires
• Coordinate onboarding schedules including introductory meetings, training sessions, and system access
• Maintain updated internal wiki/knowledge base with team processes, tools, and best practices
• Document standard operating procedures (SOPs) for key team workflows
• Gather feedback from new joiners to continuously improve the onboarding experience
• Partner with HR to ensure seamless integration of company-wide and team-specific onboarding

Website Content Management

• Coordinate with web team to ensure retail media section features current offerings, case studies, and team information
• Prepare content briefs for website updates based on stakeholder direction
• Source and prepare content inputs (copy, images, videos) for website publication
• Monitor website analytics and report on content performance
• Ensure website reflects latest product launches, partnership announcements, and thought leadership

Online Academy & Educational Content

• Liaise with team subject matter experts to gather feedback and coordinate identified improvements to online academy content
• Support content development process for training modules, tutorials, and educational resources
• Work with instructional designers and content creators to refresh existing academy materials
• Collect user feedback and stakeholder input on academy offerings
• Track academy engagement metrics and report on performance

Event Planning & Execution

• Plan and execute team events including client workshops, networking events, webinars, and industry conferences
• Manage event logistics from concept through post-event follow-up (venue selection, catering, A/V, attendee management)
• Coordinate speaking opportunities and booth presence at industry conferences
• Create event marketing materials and promotional campaigns
• Manage event budgets, vendor relationships, and attendee communications
• Organize internal team events and celebrations

Merchandising & Corporate Gifts

• Source, design, and manage branded merchandise inventory (apparel, promotional items, office supplies)
• Coordinate corporate gift programs for clients, prospects, and partners
• Manage relationships with merchandise vendors and ensure quality standards
• Track inventory levels and coordinate reorders as needed
• Develop seasonal gifting strategies aligned with key business moments

Budget Management & Vendor Administration

• Process invoices and purchase orders for marketing activities, events, and merchandise
• Manage vendor contracts and payment schedules to ensure timely processing
• Track departmental spending against budget and flag discrepancies
• Maintain organized records of all financial transactions and vendor agreements
• Reconcile monthly expenses and provide budget status reports
• Coordinate with finance team on payment approvals and documentation

Qualification & Experience:

• Minimum National Diploma in Marketing, Business, Project Management
• 3 - 5 years coordinator project management or advertising experience
• Project management software (Asana, Trello, Monday.com, etc.)
• Microsoft Office Suite / Google Workspace (advanced)
• Social media management platforms
• Analytics tools (web analytics, social media insights)
• Design collaboration tools (Figma, Canva, etc.)
• Basic knowledge of Looker Studio or other reporting tools (Power Bi, Tableau) for data extraction and success measurement
• Training material coordination
• Advanced Google slides / PowerPoint skills

Attributes Required:

• Demonstrable and proactive planning experience: content calendar, project management
• Attention to detail: can create water-tight Standard Operating Process documentation
• Strong communication skills: the ability to collaborate across departments and create clear briefs
• Time management: can prioritize at scale, track deadlines
• Planning: End-to-end event planning
• Excellent written and verbal communication
• Stakeholder management across all levels
• Team player: Cross-functional collaboration abilities
• Vendor and partner relationship management
• Brand positioning understanding
• Problem-solving capabilities
• Ability to simplify complex marketing terms to a relevant audience

The Environment: 

• takealot.com employees are entrepreneurial and dynamic, smart, customer- centric, fun and have the shared ambition of takealot.com being the leading e- commerce company in Africa. 
• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve. 
• We are short on ego and high on output. 
• We are doers and not only thinkers, its all in the execution after all. 
• We love what we do and what we are creating.
• We seek to employ an Extra Ordinary Mind who is Smart, has Integrity, and is Hardworking.