Job Vacancies at Volvo Group

The purpose of the role:
Achieve challenging stretched targets, with regards to collecting outstanding debt from our customers. The position will require efficient and professional handling of all overdue accounts and related administration, reporting and/or analysis. You will be contacting customers over the phone and by email and will need to liaise with internal teams and external parties/agents/attorneys. You will prioritize your customers and have regular team discussions about our debtors. You will assist our customers with any queries or problems, whilst focusing on recovering the outstanding debt.
You will need to manage your workload, as well as perform daily/weekly/monthly tasks. You will get involved with reporting each month and will have the opportunity to develop your knowledge and skills within other areas of the department, such as learning about the terminations, recovery and remarketing of assets processes.

Reporting: This position reports to Head of Collections & Risk

• Job Objectives:
• Portfolio monitoring, identification, and collection of overdue accounts.
• Make quality telephone calls, send clear, concise emails, and automated letters to execute debt recovery as often as required or dictated by policy and mandate, whilst maintaining recordkeeping.
• Communicate, coordinate, and liaise extensively with customers, internal Remarketing Specialist, internal commercial teams, other internal departments, attorneys, dealers, and external agents to resolve disputes and queries to clear/collect the outstanding debt.
• Daily tasks which include liaison with attorneys, direct debit runs, deposit and unallocated EFT reports, rejected direct debit report and refunds coordination.
• Contribute to fee income by collecting late payment/past due interest charges.
• Regular testing of our systems to release improvements.
• Identify and reduce the volume of unallocated EFT payments daily.
• Obtaining insurance confirmations for customers in default, arranging company insurance if required and regular monitoring of insurance confirmations being in place.
• Be part of special projects as required by business from time to time.

Qualification & Job Experience:

• University degree or equivalent would be advantageous.
• Education in Law is a benefit.
• Typically, 3 to 5 years of debt collection experience, preferably in the financial services and/or captive asset based finance industry in a commercial vehicle environment.

Key Competencies:

• High level of English (oral & written).
• High communication, persuasion, and reconciliation skills.
• Good team worker, initiative, results & compliance oriented and a self-starter.
• Solid computer skills (Microsoft Office, etc.).
• Clear AML, FAIS, FICA, FSP and financial screening.

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The main purpose of the role:

Offer a diverse and varied work area in Wholesale and Retail Business within the Operations, Contract Activation, and Administration sectors.  This role requires a high degree of teamwork as well as individual responsibility in managing a portfolio of dealers and customers, this includes requests on settlements, release of security, cross border approvals, amortization schedules, Insurance on assets checks and confirmation and any other customer requests.

Reporting: This position reports to Team Leader Operations.

Job Objectives:

• Responsibility for coordinating/managing documents for contract activation.
• To support with settlement of new business in the financing and insurance sector as well as release of security, cross border approvals, amortization schedules, Insurance on assets checks and confirmation and any other customer requests.
• To manage and support with existing contracts during and at the end of their terms for VFS Southern Africa.
• To ensure interdepartmental collaboration with Sales, Credit, Finance & Accounting, collections, anti-money laundering/AML, remarketing, legal and IT.
• To be the contact person for customer and dealer inquiries as well as the development and support of corresponding solutions or forwarding to the responsible parties.
• To support with Dealer Purchase Financing (wholesale) including accounts receivable purchase (Factoring), review pf payments, monitoring of floorplan documents and audit, credit line monitoring, continues improvement, planning and monitoring of floorchecks, maintain master data and create and update the dealer financing plan.
• To support and manage with all relevant tasks in the contract processing.

Qualification & Job Experience:

• Diploma / Certificate in Commercial Training.
• Basic knowledge of leasing and financing.
• 2 to 4 Years Experience in Commercial finance.
• Fully Proficient in Microsoft 365.
• Good experience in contract and document management systems.

Key Competencies:

• Strong Communication Skills (Written / Verbal).
• Good Interpersonal Skills.
• Good Planning and Organising Skills.
• Good Time Management skills.
• Good English Skills

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The main purpose of the job:

Provide overall leadership and management direction to the Operations Team for VFS Southern Africa. The position will cover the operational scope of all service areas including retail and wholesale financing, insurance as well additional services from contract activation to contract lifetime customer support until contract end.
You will be required to  provide the highest level of customer service to dealers, customers, the Volvo Group, and Volvo Financial Services personnel supporting Volvo Financial Services becoming a world class finance company.

Reporting:  This position reports to Head of Transformation and Operations.

Job Objectives:

• Ensures that all operations activities are in alignment with VFS and Volvo Group policies and procedures.
• Ensures effectiveness, robustness and transparency of the Operations processes by analysis of KPI’s and drives continuous quality and process improvements within the Operations function.
• Controls the production and management of documentation in accordance with security and compliance requirements and to meet audit guidelines and targets. 
• Monitor the performance of outsourced services and report to management regularly on the respective SLA fulfilment.
• Co-ordinates with Legal Counsel to maintain local legal requirements including updating documentation.
• Identifies and evaluates operational and administrative risks and recommends on mitigation procedures; operational risk incidents need to be reported to the head of Operations to ensure that operational risks are measures and appropriate risk mitigating actions are taken.
• Assess and ensure the competency of the direct reports and reinforce accountability through Management by Objectives and monitor target achievement.
• Recruit, develop, train and retain talented people for the Operations Team.

Education & Job Experience:

• University degree or equivalent is required in Administration.
• Extensive experience in operations department from 5 years preferably from a bank or leasing/captive company.
• Experience in managing and leading an operations team.
• Experience in working in international environment.
• Good financial understanding.
• Strong business understanding.

Key Competencies:

• Good knowledge / understanding of financial services products and services.
• Highly target-driven, self-motivated and willing to take responsibility.
• Ability to train, develop and motivate their operations team.
• Strong leadership competencies according to Leading People.
• Proven excellent statistical and analytical skills.
• Good team worker, initiative, project oriented.
• Advantage in Microsoft Office 365.
• High level of English (oral/written).
• High communication skills.

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The main purpose of the role:

Ensure there is effective management, including recordkeeping and processing of all credit applications, regardless of customer exposure. You will be required to making timely credit decisions and recommendations on business finance transactions within delegated authority as well as involvement in various projects delivering on continuous improvement. The Credit Analyst will provide the highest level of customer service to dealers, customers, the Volvo Group, and VFS personnel supporting the business in its ambition to be a world class asset-based finance company.         

Reporting: This position reports to Credit Manager.

Job Objectives:

• Review and approve business credit transactions within delegated authority.
• Make full project assessments with the potential customers, including visit to customers (business-trips).
• Prepare the credit application and present it on Credit Committees.
• Perform at the highest quality levels and follow Volvo policies and procedures.
• Interact with Dealers, Customers, Volvo Group Business Areas and VFS Sales Department, when needed, to negotiate loan & lease structuring, pricing, and collateral analysis requirements for transactions.
• Closely cooperates with customer and Volvo employees in full & detailed data receipt concerning potential customer and project in general.
• Follow Credit Directives, Policies and guidelines which will minimize risk, manage portfolio delinquency, and improve underwriting quality.
• Secure accurate and timely presentation of the deals on Credit Committees.
• Participate, when required, in review and negotiation of documentation with Customer and Departments of Volvo Group.
• Perform special projects as required by the business and represent Credit in various committees or other cross functional meetings.
• Responsible for deal collateral development.
• Responsible for in-time informing of all respective interested VFS & Volvo Group Departments concerning Credit Committee’s exact decision on each & every project in control.
• Makes the report & keeps constant record in Logbook or similar system of all deals under consideration.

Qualification & Job Experience:

• Bachelor’s degree will be beneficial (economics or finance).
• Extensive experience in credit underwriting/analysis of more than 3 years, preferably from a commercial bank or leasing/captive asset-based finance company.
• Good financial understanding.
• Strong business understanding and awareness.

Key Competencies:

• Thorough understanding of the business of VFS, the Volvo Group products and the customers / dealers businesses.
• High level of English (oral/written).
• High communication and analytical  skills.
• Good team worker, initiative, compliance and results oriented, a self-starter.
• Solid experience in Microsoft Office (especially MS PowerPoint, Excel, etc.).
• Clear AML, FAIS, FICA, FSP and financial screening.

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The main purpose of the position: 

Drive company values and philosophy and ensures all learning and development activities are strategically linked to the organization's mission and vision. To  support technical trainer to ensure that they have the relevant training material to support or operate a particular technology or related application, product or service.
We are seeking an experienced Competence Development Manager to lead our organizational training efforts. In this role, you will be responsible for devising and implementing a comprehensive training strategy that aligns with our business objectives. Your primary focus will be identifying training needs, designing relevant programs, and assessing their impact on employee performance and loyalty. Successful candidates for this position typically have backgrounds in business, leadership, human resources, development, or education. Your responsibilities will include enhancing employee skills, improving performance, increasing productivity, and fostering a culture of continuous learning and development throughout the organization.
By overseeing our training initiatives, you will play a vital role in driving employee growth and ensuring the achievement of our business goals.

Reporting: This role is based at the Volvo Group Southern Africa Pty. headquarters, and will report directly to the Director: People & Organisation of Volvo Group Southern Africa, or to the position that the company may appoint.
This position requires travelling from time to time.

Job Objectives:

• Create and execute learning strategies and programs.
• Evaluate individual and organizational development needs.
• Implement various learning methods companywide (e.g. coaching, job-shadowing, online training).
• Design and deliver e-learning courses, workshops and other trainings.
• Assess the success of development plans and help employees make the most of learning opportunities.
• Help managers develop their team members through career pathing.
• Track budgets and ensure accurate reporting.
• Identify and assess future and current training needs through job analysis, career paths, annual performance appraisals and consultation with line managers.
• Conduct effective induction and orientation sessions.
• Maintain a keen understanding of training trends, developments and best practices.
• Stay abreast of all legislative requirements and all SETA updates to ensure compliance and maximum organizational benefit.
• Follow up on a formal learning program in the workplace to ensure transition of skills from the classroom to the workplace.
• Ensure appropriate number of trainers with the relevant skills.
• Develop a clear learning framework for promotions / succession planning.
• Track & report on departmental training monthly.
• Ensure all training rooms are fully equipped and ready for use at all times (Setup & Catering).
• Manage / Host all external training providers to ensure quality delivery in line with the business needs.
• Ensure that all learning (Formal & workplace) been capture in the Navigator System.
• Ensure record keeping for all learning for BBBEE purposes and WSP.
• Complete ATR & WSP and liaise with business on needs.
• Liaise and support the Skills Facilitator Service Provider.
• Attend and give feedback on skills development in the EE/Skills Development Committee.
• Support with the apprentice programs.
• Assist with Volvo compliance audits.

Qualification & Job Experience:

• Proven work experience as a Training Manager at least more than 8 Years.
• Track record in designing and executing successful training programs.
• BComm degree in education, human resources or relevant field.

Key Competencies:

• Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc).
• Excellent communication and leadership skills.
• Ability to plan, multi-task and manage time effectively.
• Strong writing and record keeping ability for reports and training manuals.
• Good computer and database skills.
• Working knowledge in MS Office (especially Powerpoint).
• Familiarity with e-learning platforms and practices.
• Experience in project management and budgeting.

Analytical Abilities.

• Planning & Organising.
• Excellent decision making and organizational skills.
• Good time-management skills.
• Great interpersonal and communication skills.

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The main purpose of the role: 

Provide field technical support to customers by installing, configuring, calibrating, and repairing technical products and systems at customer field locations.

Reporting:  This position reports to Senior Manager Technical and Warranty.

Job Objectives:

• Performing a variety of maintenance and technical support on installed products and equipment.
• Troubleshooting, diagnosing, and resolving malfunctions.
• Determining when products should be upgraded or replaced.
• May provide onsite training for customer support personnel. On Professional level applies practical knowledge typically obtained through education and work experience (position typically requires 8 to 10 years relevant experience).
• Work independently with general supervision.
• Problems faced are difficult but typically not complex.
• May influence others within the job area through explanation of facts, policies, and practices. Escalate competence concerns identified.
• Support Warranty and Service contracts in correct judgement of failures reported (e.g. if problem is operational, maintenance related or lack there off or product based).
• discuss technical and quality related issues with dealers and customers. 
• Support, justify technical reasons for GW.
• Support with technical aspects of campaigns.
• Support with “workshop readiness” at new product launches within region
• Financial impact on warranty claims.
• To the best of knowledge identify cause of failure (e.g. driver abuse, quality issue, poor maintenance part, or vehicle specification).
• Maintain good liaison with departmental manager.
• Advise as required on mechanical and diagnostic problems.
• Review with Area Technical and Warranty Manager on findings.
• Generate weekly reports.

Qualification & Job Experience:

• Qualified Diesel Technician or Auto Electrician with 10 years service in workshop.
• Breakdown field service analysis will be an advantage.
• Electronic knowledge including diagnostic testing.
• Excellent communicator with real talent for cultural integration.
• Ability to demonstrate successful international business experience within a global network
• Matric / Grade 12.
• Code 14 driver’s license
• Read and write English.
• Manage and motivate staff in the quality field.

Key Competencies:

• Administration skills.
• Quality Control abilities.
• Computer literate.
• Ability to demonstrate a clear vision, global mind-set and successful people & culture leadership.
• Customer and business-oriented mind-set.
• Knowledge of Volvo warranty system (UCHP).
• Be able to work independently.
• Support for driving the product development in the VSA.
• To provide within the unit effective leadership, co-ordination, and general direction.
• Excellent interpersonal skills.
• Confident, reliable, and inspired by working in a fast and changing environment.
• Planning & organisation skills.
• Good facilitation skills.
• Strong technical and parts systems experience.
• Problem solving / resolution skills.
• Innovative thinker.
• Sound Knowledge and experience of the automotive / transport industry.
• Ability to work autonomously.
• Willing to travel extensively