Jobs at Allan Gray Proprietary Limited

Overview

• The Retail IT Operations Platform team are looking for a Business Analyst with experience in Front End Integration Projects. Our feature team is responsible for building our internal transaction processing and client data management platform.
• This is an opportunity to operate and support systems on a large scale, and to gain valuable experience in driving operational efficiencies through tech.
• This problem-space is particularly interesting as it involves us building intuitive user interfaces, using our low code development platform. This platform is hosted in the cloud, and integrated with various systems within the client data and account management ecosystem which requires backend API and SQL skills.
• Our ideal candidate is highly autonomous, very detail oriented, possesses strong written and verbal communication skills, has experience working in Asset Management or Financial Services and is passionate about developing their leadership and mentorship skills.

Job Responsibilities

• Analyse and solve business problems using technology:
• Gain a deep understanding of the key business processes, people, and IT systems that support them.
• Gather, analyse, validate, and document requirements for business problems in collaboration with business stakeholders and the Product Owner
• Communicate with stakeholders and provide sufficient information to allow for informed business decisions.
• Identify the business problem and come up with appropriate solutions, identify project and solution risks, document benefits of existing and proposed solutions and conduct impact analysis of proposed solution.
• Critically evaluate information gathered from multiple stakeholders and reconcile conflicts.
• Assess scope of projects and assist with planning and prioritisation in collaboration with the Product Owner
• Analyse integration and system requirements
• Assist in guidance of project deadlines, schedules, and methodologies.
• Develop contingency plans where appropriate.
• Development of test scenarios, test cases and testing activities necessary to assess the quality and completion of system implementations.
• Collaborate with developers to establish the technical vision and analyse trade-offs between business and system requirements.
• Support the business transition and assist business with change management.
• Broader role within the area:
• Support the overall wellbeing of our IT systems and help translate the knowledge gained by our team to knowledge that can be shared across the floor.
• Reduce legacy.
• Improve efficiency.
• Promote reuse of analysis and tech
• Improve team process.
• Drive quality
• Drive knowledge share
• Be the liaison between business and IT.
• Help with UAT – creating.

Skills and Experience required

• At least 3+ years’ experience as a Business Analyst in an IT environment
• Competent in SQL (Writing queries, joining tables, data manipulation)
• Experience with BPM, CRM, or transaction processing technologies would be advantageous.
• Experience running with Integration Projects where the impact spans multiple teams.
• Experience doing impact Analysis with APIs, End Points and payloads.
• Strong logical reasoning and attention to detail
• Ability to engage confidently with stakeholders at any level.
• Methodical approach to work
• Problem solving skills.
• Demonstrates the ability to deal with complexity.
• Good verbal, written, and interpersonal communication skills.
• Planning, organizational and time management skills
• Ability to mentor junior Business Analysts

Minimum Qualifications

• Technology or Business Analyst qualification preferred.
• Although no formal qualification in a technology field is required, successful candidates will have a strong interest in technology generally and financial services

go to method of application »

Purpose of the role

• Our Client Service Centre is integral to our service offering for clients and independent financial advisers. As an Investment Service Consultant, your purpose will be to build clients’ and advisers’ trust and confidence through providing world-class service.
• Our consultants do impactful work by empowering our clients on thier investment journey. You will gain in-depth knowledge of Allan Gray's range of products and develop the necessary skills to confidently communicate with and educate our clients.

Responsibilities

• Provide excellent service to investors, potential investors and independent financial advisers via our various servicing channels, i.e. inbound calls and emails, face-to-face interactions, and webchat.
• Build trust and confidence by explaining our investment philosophy and long-term approach to investing.
• Educate clients by sharing product and fund knowledge and empower them to make informed investment decisions.
• Take end-to-end ownership of transactions and ensure accurate record-keeping.
• Actively participate in the organisation’s drive towards continuous improvement by contributing to solutions to client problems.

Skills and Competencies

• This role is suited to individuals who are highly performance driven and seek new challenges.
• A growth mindset and resilience are key attributes to successfully navigate the ever-changing needs of clients and the financial services industry.
• The role requires high adaptability, vigour and agility.
• Our consultants need to be empathetic and client focused.  
• Strong verbal and written communication skills are essential.
• The ability to deal with complexity in a high-pressure environment, analytical thinking, attention to detail and problem-solving ability are crucial to ensure we always do what is best for clients.
• A genuine passion for people and a commitment to service excellence are vital to building long-term and meaningful relationships with our clients.

Qualifications

• A bachelor's degree in Commerce or Business Science majoring in Finance, Investments, Economics, Mathematics or Statistics (this is not an exhaustive list).