Jobs at AVBOB South Africa

Description

• We are actively seeking a highly experienced Company Secretary to provide expert secretarial services to our Group and its subsidiaries. This key role will support the Executive: Governance and Secretarial in maintaining the highest standards of corporate governance across all entities. As the Company Secretary, you will be expected to provide full secretarial support to board committees, management committees, and assist in ensuring compliance with governance regulations and best practices.
• You will be working for a company that is over 100 years old with strong values.  In return for your services, you will be paid a competitive remuneration package.  You will be working for an organization that values employee development and rewards excellent performance.

Key Responsibilities:

• Act as the Company Secretary for designated subsidiary companies, ensuring compliance with the Companies Act, including the preparation of annual returns, submission of amendments to Memoranda of Incorporation (MOIs), and updating director, auditor, and secretary details.
• Liaise with CIPC (Companies and Intellectual Property Commission) to ensure the timely and accurate submission of all relevant documents and filings. This includes submitting resolutions, paying levies and fees, and staying ahead of any changes in the Companies Act and CIPC regulations.
• Monitor changes in corporate governance legislation and standards (including King IV and other governance codes) and work with the Executive: Governance and Secretarial to ensure the Group remains compliant with these evolving regulations.
• Identify, assess, and monitor corporate governance risks in both internal and external environments, and provide guidance on mitigating these risks.
• Provide comprehensive secretarial support to Board committees and management committees, ensuring meetings are properly scheduled, agendas are prepared, and relevant meeting materials are distributed.
• Attend, minute, and circulate minutes of meetings for assigned committees, ensuring accurate records are maintained.
• Develop and manage an updated Matters Arising schedule to ensure timely responses and action items are tracked and resolved.
• Prepare and maintain attendance registers and ensure compliance with regulatory requirements regarding director information.
• Maintain and update the share register and minute books for designated subsidiaries.
• Draft resolutions when required for subsidiary companies, ensuring proper documentation and compliance.
• Work closely with external auditors to ensure that the assigned subsidiaries’ compliance with the Companies Act is thoroughly audited and accurately reported.
• Assist the Executive: Governance and Secretarial in preparing the Integrated Annual Report (IAR), including managing the liaison with creative agencies, collating contributions from relevant departments, and ensuring that reporting deadlines are met.
• Assist in organizing and coordinating the Annual General Meeting (AGM) in compliance with the AVBOB Act and Regulations, including managing internal departments to ensure the smooth running of the AGM and handling Board nominations.
• Ensure compliance with the Protection of Personal Information (POPI) Act by safeguarding sensitive personal information, particularly of the directors, and managing any personal data securely within the department.
• Develop, implement, and maintain a system for electronic access and archiving of board packs, ensuring that relevant committee members have easy access to necessary documents.
• Monitor, manage, and report on operational risks, identifying potential issues in governance, and ensuring prompt action to mitigate these risks.
• Provide ongoing advice, awareness, and training for the Group on corporate governance matters, ensuring that management and key stakeholders are fully informed on regulatory changes and best practices.
• Assist the Executive: Governance and Secretarial in reviewing the Charters of Board and Management Committees in line with the established review cycle to ensure they remain relevant and compliant with best practices.

Requirements

• Tertiary Qualification in Law, Corporate Governance, or a related field.
• A minimum of 10 years’ experience as a Company Secretary, with comprehensive exposure to secretarial functions for large corporate structures, including managing board meetings, preparing agendas, taking minutes, and handling matters arising.
• In-depth knowledge of corporate governance regulations, including compliance with King IV, the Companies Act, and other relevant legal frameworks.
• Proven ability to handle complex governance issues and deliver sound advice on compliance and regulatory matters.
• Exceptional written and verbal communication skills.
• Ability to build strong relationships with stakeholders at all levels.
• High level of professionalism, initiative, and creative problem-solving

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Description

• We are searching for an individual with excellent administrative and customer service skills to join our branch administration team at the Vryheid Life Office. 
• You will be working for a company that is over 100 years old with strong values which are customer centric.  In return for your services, you will be paid a competitive remuneration package.  You will be working for an organization that values employee development and rewards excellent performance.

Your responsibilities will include:

• Reception
• Typing
• Record keeping
• Operating switchboard
• Client services
• Data input and scanning of documents
• General office duties
• Handling petty cash

Requirements

• Grade 12
• 2 years relevant office administration experience will be a definite advantage
• Computer skills (Ms Word, Excel)

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Description

• We are looking for a dynamic Contact Centre Agent for our AVBOB Financial Services Division. You will be responsible for handling client inquiries across phone, email, and chat platforms, offering guidance on our financial products, and ensuring a seamless customer experience from start to finish.
• You will be working for a company that is over 100 years old with strong values which are customer centric. In return for your services, you will be paid a competitive remuneration package.  You will be working for an organization that values employee development and rewards excellent performance.
• Handle incoming calls and queries related to AVBOB’s financial services, ensuring quick and accurate responses.
• Provide updates on loan applications, disbursements, and product features.
• Guide customers through the online loan application process.
• Advise clients on loan products, qualifying criteria, and application requirements.
• Resolve general queries and escalate complex issues when necessary.
• Assist clients with requests related to:
• Settlement quotations
• Loan restructures
• Payment reversals
• Refinancing options
• Balance write-offs
• Loan account status
• Arrears or defaults
• Available payment methods
• Accurately capture all customer interactions and log them in the system.
• Send necessary documentation to verified client emails.
• Ensure all correspondence is tracked in accordance with AVBOB’s internal procedures.
• Liaise with internal teams (Credit, Operations) for resolutions and updates.
• Escalate unresolved or complex queries to relevant departments.
• Follow up on escalated queries until fully resolved or appropriately handed over.
• Meet or exceed individual and team targets for call handling time, customer satisfaction, and resolution rates.
• Participate in coaching, feedback, and training sessions to improve service delivery.
• Consistently deliver professional, client-focused service across all touchpoints.

Requirements

• Grade 12 (Matric)
• Minimum 1 year of experience in the lending industry or financial client service environment.
• Solid understanding of loan processes and financial product offerings.
• Strong communication and interpersonal skills
• Ability to work independently and take initiative
• Good problem-solving and analytical skills
• Client-focused with a strong service ethic
• Team player with a drive to meet targets and deliver results

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Description

• We are looking for a detail-oriented Loan Accounts Administrator to join our team. In this role, you will be responsible for managing loan accounts, ensuring payments are correctly allocated, and assisting customers with inquiries related to their loan accounts.
• You will be working for a company that is over 100 years old with strong values. In return for your services, you will be paid a competitive remuneration package.  You will be working for an organization that values employee development and rewards excellent performance.

Responsibilities include:

• Respond to customer queries and complaints regarding loan accounts, ensuring timely resolution.
• Compile and forward approved loan applications to the Finance team for timely processing.
• Capture and analyze refinancing loan applications and determine customer affordability.
• Minimize bad debts and maximize profits by executing effective credit application, evaluation, and approval processes.
• Restructure loan accounts per customer requests and prepare payment reversal files.
• Provide settlement quotations to customers and ensure proper allocation of funds.
• Investigate ad-hoc payments and coordinate with the Finance team for allocation.
• Uphold compliance with lending regulations and AVBOB Financial Services' risk policies.
• Assist with internal and external audits related to loan operations.
• Ensure confidentiality and security of sensitive financial information.
• Assist customers with loan-related inquiries and guide them through repayment obligations.
• Finalize loan applications within agreed turnaround times and respond to customer queries efficiently.
• Prepare reports on restructured loans, refinanced loans, payment reversals, and written-off accounts.
• Support team with general administrative duties, including filing, document retrieval, and correspondence.
• Draft memorandums and recommendations for management consideration regarding loan application exceptions.

Requirements

• Grade 12 (Essential)
• National Diploma in Accounting, Financial Accounting, or Banking (Advantageous)
• 2–3 years of experience in loan servicing, credit management, banking, lending, or a similar credit operational environment.
• Good knowledge of general banking practices and procedures.
• Solid understanding of the National Credit Act (NCA), lending products, and features.
• Computer literate (MS Office).
• Experience in the banking and financial services industry.
• High attention to detail and accuracy.
• Strong numerical and reasoning skills.
• Initiative and problem-solving abilities.
• Analytical thinking and decision-making capabilities.
• Strong interpersonal skills.
• Ability to manage multiple priorities and meet deadlines effectively.

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Description

• We are looking for a Senior Clerk: Complaints (B5) to join our dynamic team. This role  is crucial in enhancing the Group’s customer experience through effective complaint resolution and regulatory compliance.
• You will be working for a company that is over 100 years old with strong values. In return for your services, you will be paid a competitive remuneration package.  You will be working for an organization that values employee development and rewards excellent performance.
• Investigate and resolve complaints received via phone, email, and online channels.
• Apply legislation such as the FAIS Act, PPR, and the upcoming COFI Act during complaint resolution.
• Maintain detailed records on the Complaint Management System (CMS).
• Prepare written resolutions for review by the Department Head.
• Communicate decisions clearly while upholding the Treating Customers Fairly (TCF) principles.
• Escalate unresolved or systemic issues to management.
• Identify complaint trends and recommend process improvements.
• Comply with POPIA and all AVBOB data security and confidentiality policies.

Requirements

• Matric (NQF Level 4) – essential
• Post-matric certificate or diploma – advantageous
• 3–5 years of relevant insurance and complaints handling experience
• Strong working knowledge of long-term insurance products
• Completion of relevant regulatory exams – essential
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal abilities
• Detail-oriented with strong reporting skills
• Ability to manage multiple tasks and meet deadlines
• High emotional intelligence and professionalism under pressure
• Commitment to AVBOB’s values: Teamwork, Service Excellence, Transparency, Honesty, and Integrity 

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Description

• Recruit  high  quality  representatives  timeously  and  accurately
• Ensure  that  appointed  representatives  are  adequately  trained
• Manage  a  team  of   insurance  representatives  optimally
• Ensure  that  the  set  insurance  sales  targets  are  reached
• Ensure  and  monitor  compliance  with  respect  to  FAIS/FICA/LTIA  and  all  other  relevant  legislation
• Risk  management
• Develop  and  expand  markets

Requirements

• Grade  12
• A  suitable  industry  entry  qualification  within  the  requirements  of  the  Financial  Services  Board
• Comply with FAIS legislation for registration as Fit and Proper individuals:
• Applicants who entered the industry as follows:
• From years 2004 – 2007 requires 30 credits on NQF 4 obtained by 31 December 2009.
• From years 2008 - 2009 requires 30 credits or 60 credits on NQF 4 obtained by 31 December 2011 or full FAIS recognised qualification obtained by 31 December 2013
• All those appointed in the industry from the year 2010 onwards require a full FAIS recognised qualification
• Clear ITC
• Clear criminal record
• RE5  certificate
• RE1  will  be  an  advantage
• Drivers’  license,  own  reliable  transport  and  cell  phone
• Proven  success  in  the  Marketing  of  Life  Assurance  for  at  least  three  years

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Description

• We are looking for a capable individual with extensive job profiling knowledge to join our Human Resources Team as a Job Profile Specialist. You will be responsible for developing, updating, and maintaining comprehensive job profiles that align with our organisation’s objectives across the Group. You will collaborate with managers and HR teams to maintain consistency in job descriptions to define the duties, responsibilities, and skills required for a specific role.
• You will be working for a well-established company that is over 100 years old with strong values. An organization that values employee development and rewards excellent performance.

Responsibilities Include

• Identifying the purpose of the job analysis and determine where the position will fit into the structure.
• Collaborating with department heads and managers to systematically collect information on a specific job, by in-depth behavioural event interviews to gather role-specific information, including skill requirements, roles, responsibilities, and processes to create a valid job description. 
• Developing, drafting, and updating job descriptions that accurately reflect duties, responsibilities, skills, qualifications, and key competencies required for each role.
• Regularly reviewing and maintaining job descriptions to ensure they remain up to date with any changes in responsibilities or organizational needs.
• Collaborating with the remuneration team to ensure that all data is available for them to evaluate roles in line with organisational policies 
• Identify inefficiencies and formulate changes to help employees work more proficiently.
• Perform research and benchmarking exercises to compare internal roles with external market trends and standards in terms of role content and role evolution.
• Provide recommendations to ensure that job descriptions align with industry best practices and remain competitive.
• Ensure that all job descriptions comply with organisational standards, policies, and legal requirements.
• Maintaining records of descriptions, ensuring proper documentation is available for internal audits and reviews.
• Provide the final job description to different role players as the job analysis of the role impacts job evaluation, remuneration, performance management, career growth, compliance, onboarding, offboarding, recruitment, and training.
• Provide support in addressing any enquiries or concerns related to the job descriptions.
• Regularly review job descriptions and job analysis practices to identify opportunities for process improvements.

Requirements

• Bachelor’s degree in human resources, Industrial Psychology, Business Administration, or a related field.
• 3-5 years of experience in HR or a similar role, with a focus on job analysis and job description writing and an understanding of job evaluation and grading
• Proficiency in HR information systems and Microsoft Office applications
• Strong writing and communication skills.
• Excellent attention to detail.
• Ability to work collaboratively with managers and HR teams.
• Analytical skills to assess job functions and responsibilities accurately
• Interpersonal skills