Jobs at Badger Holdings (Pty) Ltd

About you

• You’re an experienced full-stack engineer who has already shipped AI-powered products into production.
• You understand that building for AI is different. You’ve worked with non-deterministic systems, handled variable latency, and designed experiences that gracefully manage failure, partial responses, and uncertainty.

You’re confident across the stack:

• Modern frontend frameworks (React or similar)
• Backend/API development (Node.js, Python, or similar)
• REST/GraphQL APIs at scale
• Secure, compliant data handling in regulated environments
• You’ve built systems where reliability, security, and control matter, including authentication, validation, and enforcing boundaries at the API layer (not relying on the model to behave).
• You’re also comfortable owning the full lifecycle: from design and development to CI/CD and deployment.
• Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or a related field, or equivalent practical experience demonstrating shipped production AI work
• 5+ years’ experience in full-stack software engineering roles
• Demonstrated experience shipping user-facing AI or LLM-powered products into production environments

Bonus points

We’d love to hear from you if you’ve also worked with:

• Conversational interfaces, Azure, or LLM observability tools
• Complex system integrations like CRM platforms
• Training or certifications in secure software development or data protection (e.g. GDPR/POPIA awareness)

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What a Typical Day Looks Like

• Map real business processes and design improved, AI-enabled workflows
• Own requirements end-to-end, from discovery through to delivery and acceptance
• Write Product Requirement Documents that specify inputs, outputs, acceptable behaviour ranges, and the human's role in the loop, not just features
• Translate executive vision into structured, build-ready specifications
• Use data to validate assumptions and challenge what you are told
• Define edge cases, failure modes, and escalation paths as first-class requirements, not afterthoughts
• Run structured discovery sessions and facilitate workshops to resolve conflicting stakeholder priorities

This is not a documentation role. It is a thinking role.

About You

You are comfortable operating without a script. You take a vague brief, structure it, and produce something engineers can build from. You actually prefer working this way.

You will need to

• Have 3+ years of experience as a Business or Systems Analyst, owning delivery from discovery to implementation
• Build structured process maps (BPMN, UML, or similar) without guidance
• Have worked in Agile environments: sprint participation, stand-ups, backlog refinement, and retrospectives
• Write user stories, functional specs, or PRDs you would be prepared to defend at interview
• Query and interpret data (SQL, Excel, or BI tools) to validate requirements and challenge assumptions
• Prioritise work using structured frameworks (MoSCoW or equivalent) and maintain traceability across the requirement lifecycle
• Run workshops, challenge stakeholders, and navigate conflicting priorities within a department

You will stand out if you

• Have written PRDs or functional specifications for products where the output was non-deterministic or required human review: customer-facing automation, recommendation features, or decision-support tools all count
• Understand how to design for uncertainty, including specifying what happens when the AI gets it wrong, not only when it gets it right
• Have experience in regulated environments: insurance, finance, or healthcare

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Key Responsibilities

Agency Leadership & Commercial Ownership

• Lead Honeyguide as a standalone business unit with full P&L accountability, including budgeting, cost management, and financial performance
• Design and implement a scalable agency operating model (services, pricing, SLAs, workflows, and resourcing)
• Drive efficiency, utilisation, and margin improvement
• Position Honeyguide as a trusted, high-value partner to internal stakeholders

Growth Strategy & Value Creation

• Develop and execute a growth strategy aligned to group commercial priorities
• Identify opportunities to scale services across brands and reduce duplication
• Partner with executive leadership to ensure marketing contributes to revenue growth and customer value
• Continuously evolve the agency’s offering in line with market trends and business needs

Client (Brand) Performance & Stakeholder Management

• Own performance and satisfaction across all brands serviced by Honeyguide
• Implement clear engagement models, feedback loops, and service standards
• Ensure marketing drives measurable outcomes across brand health, acquisition, retention, and CX
• Act as a senior escalation point, building strong stakeholder relationships

Marketing & Creative Excellence

• Ensure delivery of high-quality, insight-led, commercially effective marketing
• Set standards for creative excellence, brand consistency, and integrated campaigns
• Guide senior marketing leaders in translating strategy into impactful execution
• Balance strategic oversight with empowered delivery teams

Digital, Data & AI Enablement

• Integrate data, automation, and AI into agency operations and outputs
• Build capabilities for measurement, attribution, and performance optimisation
• Enable real-time insights and predictive decision-making
• Align technology investments with commercial outcomes and efficiency gains

Capability Building & Culture

• Build and lead a high-performing leadership team
• Define structures, roles, and career pathways to support scale
• Foster a culture of accountability, creativity, and continuous improvement
• Attract, develop, and retain top marketing and agency talent

Governance & Operational Excellence

• Establish robust processes, reporting frameworks, and performance dashboards
• Ensure compliance with data governance, brand standards, and regulations
• Implement best practices in agency operations and delivery management

Measures of Success

• A financially sound, scalable agency with clear P&L performance
• High stakeholder satisfaction across all serviced brands
• Demonstrable impact of marketing on revenue, acquisition, and retention
• Improved efficiency, utilisation, and cost-to-output ratios
• Strong adoption of digital, data, and AI capabilities
• A future-ready, high-performing team with strong leadership depth
• Enhanced brand positioning and market impact across the portfolio

Skills, Experience & Qualifications

Minimum Requirements:

• Bachelor’s degree in Business, Marketing, Commerce, or related field
• Extensive senior leadership experience within a marketing agency or agency-style environment (internal or external)
• Proven track record with P&L ownership and commercial accountability
• Experience building or scaling teams, operating models, and structures in complex organisations
• Strong background in data-driven marketing, digital channels, and performance marketing
• Demonstrated ability to work cross-functionally with commercial, product, technology, and data teams

Advantageous:

• Postgraduate qualification
• Experience leading transformation or building internal agencies