Jobs at BCX

Core Description

• To oversee and direct technical support for core infrastructure to transform IT and realise the digitalisation journey for our clients. To lead the facilitation of operations architecture and IT continuity management for technical support team. Support best practices, deadlines, and quality control to provide enterprise level support to our customers/users.

Key Deliverables / Primary Functions

• Manage the administration and maintenance of the environment, in alignment with high levels of quality, standards and operability as defined within negotiated and agreed service level agreements, service level parameters or contracts.
• Manage the identification and mitigation of operational risk within Infrastructure.
• Collaborate between and within BCX Divisions and establish and enhance relationships and network with partners, customers and vendors in support of market dominance.
• Provide input into and track against the annual budget and forecasts within defined guidelines, directing and coordinating activities to achieve revenue and cost containment targets.
• Motivate and coach subordinates in support of performance excellence, employee engagement, innovation and transformation.
• Provide input, develop and manage the implementation of process and procedures to maintain or recover the delivery of systems and services in the event of any physical, technical, or environmental disaster or major outage, providing continuity of service to customer.
• Participate in multiple, large scale, concurrent projects to successful completion in accordance with scope, budget and service level agreements.
• Interact with customers when escalated to, to provide and process information in response to technical requests about products and services

Core Functional Skills & Capabilities

• Risk Management
• Budget Management
• Interpersonal skills
• Technology Consulting
• Infrastructure Technology

Core Behavioural Competencies

• Job Match
• Applying expertise & Technology
• Leading and supervising
• Deciding & Initiating Action
• Working with people
• Delivering Results & Meeting customer expectations

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in Business or Information Technology
• NQF 4: Grade 12 National Diploma

Additional Education -Preferred /Advantage

Experience

• 3 years relevant experience in infrastructure services, technical support environment. The experience must include relevant exposure to the specific ICT sector.

OR 

• 5 years’ experience in infrastructure services, technical support environment. The experience must include relevant exposure to the specific ICT sector.

go to method of application »

Core Description

• The main purpose of this position is to assist the Project Lead/s with administrative responsibilities

Key Deliverables / Primary Functions

• Logging and closing all installation incidents per project timeously.
• Arranging for technicians and other vendors to be on site for installations within the specified time.
• Following up with the inland and costal project managers that all installations are completed
• Escalating all problems and concerns regarding open installations to the project Lead and customer
• Getting and / or tracking approval from project managers for quotes that are submitted.
• Ensure that all purchase orders are received for approved orders.
• Liaising with the projects team, relevant customer as well installation team regarding project status on an ongoing basis

Core Functional Skills & Capabilities

• Attention to detail
• Microsoft Office
• Microsoft Excel
• Communication
• Analytical and Problem Solving

Core Behavioural Competencies

• Delivering Results & Meeting customer expectations
• Following instructions & procedures
• Working with people
• Writing and Reporting
• Deciding & Initiating Action
• Culture Match
• Job Match

Minimum Qualifications

• NQF 4: Grade 12 National Diploma

Additional Education -Preferred /Advantage

Experience

• Minimum 2-years’ experience with projects administration

go to method of application »

Core Description

• Install, manage, troubleshoot, and optimise SAN and storage in an enterprise environment where 90% of the landscape is virtualised using VMWare.

Key Deliverables / Primary Functions

• Install and configure Storage devices and Storage Area Networks according to best practise guidelines.
• Plan and implement firmware upgrades and address vulnerabilities of all storage devices and SAN infrastructure.
• Zone initiators and targets and conduct regular zone and alias maintenance in line with best practises.
• Perform disaster recovery using storage functions and features like replication, snapshots, and clones.
• Compile documentation and keep detailed baselines current and relevant to the environment.
• Monitor and configure dashboards for both proactive and reactive response approaches.
• Automate daily storage and SAN tasks to optimise and improve our services.
• Analyse storage data for proactive trending and troubleshooting, to improve availability and stability of the services we deliver.

Core Functional Skills & Capabilities

• Troubleshooting
• Infrastructure Technology
• Problem solving
• ICT Knowledge

Core Behavioural Competencies

• Working with people
• Applying expertise & Technology
• Learning & Researching
• Delivering Results & Meeting customer expectations
• Coping with pressures & setbacks

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology or Computer Science
• OR NQF 4: Grade 12

Additional Education -Preferred /Advantage

Experience

• 3 years’ experience within a storage environment within the ICT sector. Experience of storage functions (e.g. replication) and features (e.g. deduplication) with real-world experience in various applications and operating systems and protocols.
• 5 years’ experience within a storage environment within the ICT sector. Experience of storage functions (e.g. replication) and features (e.g. deduplication) with real-world experience in various applications and operating systems and protocols.

go to method of application »

Core Description

• Under general supervision, responsible for installation and operational support of Microsoft based infrastructure and related back-end systems. Under general supervision, responsible for installation and operational support of Virtualization Infrastructure and related back-end system

Key Deliverables / Primary Functions

• Plan, coordinate and implement system changes within client specified change windows. Liaise with the clients, vendors and other partners to ensure minimal disruption to the client's day-to-day business operations.
• Manage, own and co-ordinate the technical resolution of service disruptions in a timely manner.
• Assist with project delivery.
• Contribute to the overall team effectiveness through technical contributions, customer focus and teamwork.
• Assist colleagues and contribute to the quality and values 
• Drive a proactive culture to reduce common causes of operational problems.
• Understand the requirements of being part of a 24x7 on-call operation
• Operates closely with associated infrastructure service teams to meet SLA’s and resolve problems
• 1st and 2nd level operational support
• Back-End infrastructure applications support

Core Functional Skills & Capabilities

• Communication
• ICT Knowledge
• IT Infrastructure
• Teamwork
• Risk Management

Core Behavioural Competencies

• Job Match
• Analysing
• Applying expertise & Technology
• Deciding & Initiating Action
• Working with people

Minimum Qualifications

• NQF 4: Grade 12 National Diploma

Additional Education -Preferred /Advantage

• NQF 6: 3 year Degree/ Diploma/ National Diploma in Computer Science or Information Technology

Experience

• 2 years’ experience in particular field of speciality within a large and highly complex organisation (cloud and platform support) with strong focus in Microsoft and VMWare

go to method of application »

Core Description

• Responsible for ensuring that quality standards are met through evaluating, designing and preparing detailed specifications for larger complex networks and communication systems that are in alignment with BCX’s standards, and potentially supervising teams

Key Deliverables / Primary Functions

• Manage change, constantly reviewing design and responding to optimisation changes 
• Monitor and control the network to ensure its day-to-day stability 
• Manage problems, assist with support functions, as well as supporting users and staff, provision of network administration and integrate systems support 
• Contribute to the research and assessment of new technologies as well as customer needs 
• Monitor service levels and contribute to the development of standards and specifications 
• Test systems and keep records of technical details on network design, implementation plans and capital projects 
• Attend to IMACD's (Installation, Modification, Addition, Change) 

Core Functional Skills & Capabilities

• Network Design
• Network Management
• Network Operations
• Security Management

Core Behavioural Competencies

• Job Match
• Culture Match
• Adapting & Responding to change
• Analysing
• Deciding & Initiating Action
• Delivering Results & Meeting customer expectations
• Following instructions & procedures

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma
• OR NQF 4: Grade 12

Additional Education -Preferred /Advantage

Experience

• 3 years’ experience
• OR
• Grade 12 & 5 years’ experience

Certifications

• CCIE (Cisco Certified Internetworking Expert)

go to method of application »

Core Description

• Responsible for project co-ordination with regard to systems, analysis, design programming and the delivery and implementation of live systems. Applies expertise on technology and technical specific to the Internet sphere, working on a number of projects with clients concurrently. Implements high-level systems and applications. Deploys communication solutions or customer specific solutions to meet business and strategic objectives.

Key Deliverables / Primary Functions

• Function as a subject matter expert on Internet technology, providing high level support, formulating solutions, assisting with the implementation of quality/ productivity systems and compiling and distributing reports 
• Compile technical service descriptions and detailed, accurate costs of implementing technical input for the specification and development for Internet products and services 
• Conduct business analysis and business continuity planning 
• Engage in consultation with team members 
• Manage technical product development in terms of project definition, compilation of project plans and statements of work 
• Manage projects and software integration within areas of expertise in terms of compilation, execution, monitoring and completion 
• Monitor emerging technologies and provide insights and advice in this regard 
• Design systems within areas of expertise 
• Conduct service delivery planning and control 

Core Functional Skills & Capabilities

• Infrastructure Development& Support
• Process Orientation
• Continuous Delivery (CD)
• Customer Orientation
• Problem management
• Service and System Integration

Core Behavioural Competencies

• Job Match
• Adapting & Responding to change
• Delivering Results & Meeting customer expectations
• Deciding & Initiating Action
• Working with people
• Persuading and Influencing
• Creating & Innovating
• Culture Match

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in Engineering or Telecommunication
• OR NQF 4: Grade 12
• Additional Education -Preferred /Advantage
• NQF 7: 3 year Bachelors Degree

Experience

• 5 Years experience (if Grade 12, 7 years experience) with at least 3 years Telecommunication technology experience

go to method of application »

Core Description

• Responsible for minor maintenance repairs and refurbishment of point of sale and various printer devices. 

Key Deliverables / Primary Functions

Successful completion of hardware repairs, including: 

• Stripping down and re-assemble hardware peripherals  
• Testing mobile devices,  
• Calibrating, and configuring all printers, etc.  
• Apply devices to workshop product refurb process and procedures  
• Utilising tools and basic instrumentation. Multi-metre ‘s & soldering iron   
• Using proper cleaning materials including safety PPE material  
• Notify line management of any potentially defective machinery, carrying out basic maintenance / repair work, as and when required. 
• Running Quality Assurance (QA) testing by device through all client test jigs in the  workshop environment  
• Prepare periodic inventory or maintain perpetual inventory of tools and equipment. 

Core Functional Skills & Capabilities

• ICT Knowledge
• Technology Consulting
• Problem solving
• Customer Service
• Teamwork

Core Behavioural Competencies

• Achieving personal work goals & objectives
• Applying expertise & Technology
• Following instructions & procedures
• Delivering Results & Meeting customer expectations
• Working with people
• Culture Match
• Job Match

Minimum Qualifications

• NQF 4: Grade 12 National Diploma

Additional Education -Preferred /Advantage

Experience

• Minimum 2-years’ experience in repairing and testing hardware and software applications.

go to method of application »

Core Description

• Responsible for managing and leading support team on an operational level. Support best practices, deadlines, and quality control to provide enterprise level support to our customers/users within the Microsoft Solutions Collaboration COE

Key Deliverables / Primary Functions

• Provide input into the Centralised Support environment within Managed Services Cloud strategy accounting for current and future market forces and movements and in alignment with the Enterprise Cloud & Infrastructure Solutions strategy. Determine product sets and define the go-to-market strategy in support of Group strategic drivers.
• Coordination of the running and maintenance of Microsoft Solutions (MS Collaboration) and infrastructure in alignment with high levels of quality, standards and operability as defined within negotiated and agreed service level agreements, service level parameters or contracts. 
• Provide input, develop, and manage the implementation of processes and procedures to maintain or recover the delivery of systems and services in the event of any physical, technical, or environmental disaster or major outage, providing continuity of service to customer. 
• Participate in multiple, large-scale, concurrent projects to successful completion in accordance with scope, budget, and service level agreements. 
• Coordinate the identification and mitigation of strategic risk within Centralised Support Environment. 
• Collaborate and optimum engagement between BCX Divisions and establish and enhance relationships and network with strategic partners, customers and vendors to create market dominance. 
• Lead and promote a culture of performance excellence, employee engagement, innovation, and transformation.
• Translating customer requirements into working instructions for Delivery.

Core Functional Skills & Capabilities

• Risk Management
• Interpersonal skills
• Technology Consulting
• Infrastructure Technology

Core Behavioural Competencies

• Job Match
• Leading and supervising
• Delivering Results & Meeting customer expectations
• Applying expertise & Technology
• Working with people
• Deciding & Initiating Action

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in Business or Information Technology
• NQF 4: Grade 12 National Diploma

Additional Education -Preferred /Advantage

Experience

• 3 years relevant experience in MS Collaboration environment. The experience must include relevant exposure to the specific ICT sector.  
• Alternatively, 5 years’ experience in MS Collaboration environment. The experience must include relevant exposure to the specific ICT sector.

go to method of application »

Core Description

• To support customer technical solutions by providing general technical support, maintenance and troubleshooting on customer systems under guidance of technical specialists.

Key Deliverables / Primary Functions

• Collaborate with associated infrastructure services teams to meet SLAs and resolve issues.
• Provide support for Microsoft operating system related services.
• Provide support for Microsoft Active Directory services, including DNS, DHCP, Certificates, and related directory services.
• Manage and support Microsoft Azure Services
• Provide support for Microsoft Products, which includes, but not limited to Windows Servers.
• Design, implement, review, and optimize Active Directory services.
• Deploy and configure Active Directory services and integrate them with Microsoft Azure Cloud services.
• Identify and manage service-related risks.

Core Functional Skills & Capabilities

• Product Knowledge
• Result Orientation
• Communication
• Problem management

Core Behavioural Competencies

• Working with people
• Adhering to principles and values
• Delivering Results & Meeting customer expectations
• Coping with pressures & setbacks
• Following instructions & procedures

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology or Computer Science
• NQF 4: Grade 12 National Diploma

Additional Education -Preferred /Advantage

Experience

• 3 years’ experience with exposure to financial service IT infrastructure

OR

• 5 years’ experience with exposure to financial service IT infrastructure

go to method of application »

Core Description

• Install, monitor, test and maintain cloud and infrastructure solutions. To provide specialised technical support (technology specific) and guidance through high level analysis, diagnosis and problem solving. This includes support, installation, implementation of IT systems for client specific projects

Key Deliverables / Primary Functions

• Acts as the customer facing interface between Customer/Account and 3rd parties 
• Be first point of escalating for service delivery complaints (all priority levels) with support teams 
• Oversees Service Management, Service Operations & Service Reviews to meet service standards in line with service level agreements and drive continuous service improvement 
• Manage Due Diligence reports and Proposals for new clients
• Assist in the recommendation of product sets and define the go-to-market strategy supportive of company strategies.
• Active support and maintenance of Active Directory, Azure Active Directory, Microsoft Identity Management infrastructure is aligned to defined levels of quality, standards and operability as defined within negotiated and agreed service level agreements, service level parameters or contracts. From service transition, for the duration of the service agreement until migration or decommissioning, 
• Create and maintain technical infrastructure standards & procedure. 
• Evaluate operational compliance and assist in audit reviews. 
• Participate in technical design and assist in defining thresholds for monitoring and support.  
• Actively identify any contribute or manage of risk.
• Collaborate and strive to optimise engagement between BCX Divisions and establish and enhance relationships with customers and vendors.

Core Functional Skills & Capabilities

• Communication
• Teamwork
• Microsoft Azure
• Risk Management
• Meeting Customer Expectations
• Core Behavioural Competencies
• Culture Match
• Job Match
• Deciding & Initiating Action
• Applying expertise & Technology
• Delivering Results & Meeting customer expectations
• Presenting and Communicating information
• Leading and supervising

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology or Computer Science
• OR NQF 4: Grade 12
• Additional Education -Preferred /Advantage

Experience

• 5 years’ experience Active Directory, Microsoft Identity Management, Azure Active Directory.

OR

• 7 years’ experience Active Directory, Microsoft Identity Management, Azure Active Directory.