Jobs at BCX

 (Duties & Responsibilities)

• Deliver against the Customer Specific Asset Management Processes and Procedures
• To effectively manage the clients Hardware and Software Assets
• Maintain Asset data on the related toolsets according to SLA’s
• Provide Asset Reporting as per agreed schedules
• Attend to customer queries and escalations
• Assist with the population & maintenance of the Software database
• Action on exception reporting and ensure corrective updates to the Asset databases
• Assist in internal Software Database verification exercises and action on exceptions
• Classifying of software and assist in identifying illegal or unlicensed Software through evaluation of the Software
• Liaise with stakeholder to obtain specific Software
• Populate and maintain Hardware and Software (contract, procurement and financial information)
• Hardware Asset Management
• Support the End-End Asset life-cycle IT Asset process through continuous updates to the status of the Hardware Assets as changes are affected
• Assist with the population & maintenance of the Hardware database
• Assist in internal Hardware Database verification exercises and action on exceptions
• Assist in audit exercises to confirm asset database accuracy
• Software Asset Management
• Delivering on the defined Asset Management Life-cycle Strategy
• Baseline the current Software Database and accuracy of the asset records
• Monitor the 'master data sources' within the Software databases to ensure high asset data integrity
• Identify License Compliance issues and report immediate exceptions

General

• Manage the in-scope Hardware and Software assets in the customer environment
• Manage IT Asset Calls logged requiring updates of the Hardware and Software Asset Register
• Provide daily/weekly/monthly reports as defined to the ITAM manager
• Action on escalations and provide prompt feedback
• Ensure data accuracy and integrity within the Asset database
• Perform specific IMACDE and SAM activities ensuring data accuracy and integrity
• Action on calls assigned and update the ITSM system
• Attend to escalations and ensure all calls assigned are attended to
• Perform data quality updates to ensure data integrity
• Manage customer expectations through continuous feedback on the call status
• Assist in the implementation of the Customer specific Continual Improvement Plan as agreed to
• Required Certification/Professional Registration

Qualification

• Matric
• ITIL foundation, CSAM
• Knowledge of ITAM Tools (Flexera & Remedy preferred)
   

Experience

• 1-5 Years ITAM experience
• 1-2-year Software Asset Management experience preferred

go to method of application »

o troubleshoot desktop and point of sale problems, determining a source and advising on the appropriate action. Interacting with the customer/3rd party to resolve calls as 1st line support or allocate to vendor for resolution. To project a professional Company image through phone interaction.

Required Certification/Professional Registration None

Qualification

• National Senior Certificate (Grade 12).
• NQF 4 - 5 Qualification in Information Technology or valid IT Certification, i.e. CompTIA, Microsoft, etc.

Experience

• At least 2 - 3 years' experience in a first line environment.

go to method of application »

 The main purpose of this position is to perform different types of support at the customer’s location, such as troubleshooting, setup, and installation of systems and equipment.

Required Certification/Professional Registration None

Qualification

• National Senior Certificate (Grade 12).
• NQF 4 - 5 Qualification in Information Technology or valid Certification from a Hardware / Software Supplier, i.e. CompTIA, etc.

Experience

• At least 2 – 3 years’ experience relevant experience.

go to method of application »

 Synthesise data through the creation and running of analytical models based on critical questions pertaining to customer experience. Apply analytics to assemble and integrate data from diverse sources, test hypotheses, discover actionable insights and predict outcomes that will assist BCX to optimise returns

Required Certification/Professional Registration None

• Qualification Relevant degree (NQF 7) or Diploma (NQF 6)
• Experience 8 - 10 years' experience in marketing and communications