Jobs at Bidvest Facilities Management

ROLE PURPOSE

• The overall and local responsibility/ accountability for the delivery of Floor Management Services within the allocated Client site (ABSA) in a cost effective and customer focused way.

MAIN OUTPUTS

Operations

• Meeting room preparation- layout in line with client requests
• Ensure adequate amounts of stationery in the allocated areas’ meeting rooms
• Daily floor walks for both visitor area and office area
• Monitoring and reporting on space usage
• Auditing pause areas, including printer stock
• Visual inspection to ensure maintenance standards
• Ensure cleaning standards are maintained
• AV support in meeting rooms, excluding technical aspects
• Providing general support for the designated area
• TV support and changing of DSTV channels
• Floor audit tracking
• Hot Desk Locker Process and Allocation as per Bank policy
• Health and Safety compliance. 

Customer relationships:

• Develop effective and customer focused and proactive relationships at all levels in the customer chain. Develop effective communication lines and relationships with BFM customers on site.

Occupational Health & Safety

• Weekly checks of first aid boxes are as required
• Take operational action as required on an exception basis to resolve issues related to Health & Safety. Liaise with BFM technical and ‘soft’ FM service managers to ensure all risk issues are being managed correctly.

Quality Standards

• Put in place mechanisms, processes and procedures to ensure effective monitoring of performance related to quality management and standards.

Document Library:

• Complete daily Checklists and keep records
• Carry out random inspections to check status and take corrective action as required.

Work Order management:

• Communicate and liaise with key stakeholders in respect of outstanding works orders

QUALIFICATIONS AND SKILLS
The Applicant must meet the following requirements:

• Qualification or related certification in Facilities Management, Property Management, Project Management, Operations Management
• Matric (Senior Certificate)
• Valid SA Driver’s License
• 3 years relevant experience in Hospitality, Customer Facing services industry and Facilities Management environment
• General Maintenance knowledge would be advantageous
• Facilities Management, CRM, Property Management & Financial Management
• MS Word, MS Excel, MS Powerpoint, MS Project & MS Outlook (Intermediate skill level), SAP knowledge
• Knowledge of OHS Act, ISO 9001 Quality Management, Risk Management Systems, Property Law & Contractual Law

FUNDAMENTAL COMPETENCIES

• Initiative/Proactivity
• Deadline Driven & Highly Motivated
• Stress Tolerant
• Excellent Written Communication
• Supervisory Skills
• Subordinates Capacity Building
• Customer Focus
• Negotiation Skills
• Analytical Skills
• Planning/Scheduling/Objective Setting
• Teamwork & Partnering
• Relationship Building
• Interactive Reasoning
• Excellent Oral Communication
   

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ROLE PURPOSE

• Ensure infrastructure services are maintained and operational to service standards specified.
• Maintain availability of assets and building in accordance to specified standards.
• Support the planned maintenance programme in order to ensure business continuity incurs minimum downtime.
• Proactively manage the maintenance process and identify potential equipment / asset failure or problems.
• Proactively identify assets at end of life or in need to of upgrade for the purposes of consideration for capital investment plans.
• Investigate plant or equipment failure to establish root cause and recommend corrective actions.
• Provide recommendations and where necessary oversight to re-active maintenance work to ensure that all work is carried out as per the work order and or specification and that quality standards are maintained
• Approve proposals for new plant and equipment and provide specifications for the supply and installation in accordance with Barclay’s standards and good engineering practice especially where such standards are not available.
• Provide Specialist Technical knowledge and expertise to Facilities and Project Managers including supervision where necessary of works executed.
• Ensure that assets are controlled, operated and to the necessary operational specifications.
• Provide and undertake the appropriate incident management protocols and procedures in order to mitigate and prevent the client’s business redundancy systems are always in full and correct operations.
• Undertake, provide and maintain the execution of activities that will provide the necessary assurance of asset and building availability.
• Engage with and maintain a cordial relationship with the various clients representatives.

MAIN OUTPUTS

• On time planning and execution of all Planned Maintenance
• Availability and reliability of regional assets and buildings.
• Management of breakdowns, planned outages and implementation root cause failure outcomes.
• Reporting and management of incidents
• Management and completion of reactive work and requests.
• Vacancy, employment equity and people development.

QUALIFICATIONS AND SKILLS

The Applicant must meet the following requirements:

• N6 Diploma in Engineering
• Certified Data Centre Professional (Advantageous)
• Grade 12
• Code B Driver’s License
• Minimum 5 years’ experience in Electrical or Mechanical engineering
• Minimum 3 years’ experience in Facilities management
• Strong technical background and have good management and leadership skills
• Maintenance engineering
• Physical Asset management
• Maintenance tactics
• Occupational Health and Safety act
• First Line Management
• Finance for non-financial managers
• Microsoft Office (advanced), SAP Knowledge
• General Health & Safety knowledge

FUNDAMENTAL COMPETENCIES

• Good planning and organizational skills
• Initiative/Proactively
• Written Communication
• Stress tolerance
• Business Acumen
• Decisiveness
• Display pursuit of excellence
• Maintain confidentiality
• Leadership and motivation
• Etiquette / Courtesy in Business
• Planning & execution skills
• Problem Analysis
• Demonstrate independence
• Relationship Building
• Listening
• Team work
• Good interpersonal skills