Jobs at Cape Union Mart

Job Description
Duties and Responsibilities: 

• Exceed customer expectations by practicing customer selling techniques.
• Adhere to stock loss controls in store.
• Ensure individual targets are met consistently.
• Ability to maximise and drive sales by identifying opportunities to increase turnover.
• Maintain housekeeping, uphold our visual merchandising standards to optimise sales.
• Create an inspiring environment. Have fun.
• Transact all purchases – receive, verify and processes all payments such as cash, cards, vouchers, coupons and any other acceptable payments.
• Ensure all out going stock/ items/ scripts are scanned and paid for.
• Process all loyalty cards including those of accelerated partners.
• Establish a professional relationship with customers and provide friendly, helpful, courteous assistance and advice to all customers.
• Report customer compliments and complaints to management.
• Attend to all customer stock queries and ensure that they dealt with and resolved.

Behavioural Requirements:  

• Honesty in dealing with cash and finances.
• Building & maintaining relationships
• Innovation & change management
• Thinking adaptability
• Taking ownership
• Problem solving
• Trustworthy and honest
• Time management
• Exceptional customer service

Minimum Requirement. 

Essential:

• Matric or Equivalent
• Up to 6 months retail experience 

Special conditions of employment: 

• Clear Credit and Criminal record
• Willing and able to work retail hours.
• South African citizen

Advantageous: 

• 1 year work experience within retail.
• Microsoft – Computer Proficiency
• Ability to communicate effectively.
• Knowledge of current clothing trends/outdoor lifestyle (depending on the brand applying for) Willing and able to work retail hours.

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Job Description
Duties and Responsibilities: 

• Exceed customer expectations by practicing customer selling techniques.
• Adhere to stock loss controls in store.
• Ensure individual targets are met consistently.
• Ability to maximise and drive sales by identifying opportunities to increase turnover.
• Maintain housekeeping, uphold our visual merchandising standards in order to optimise sales.
• Create an inspiring environment.

Behavioural Requirements:   

• Honesty in dealing with cash and finances.
• Building & maintaining relationships
• Innovation & change management
• Thinking adaptability
• Taking ownership

Minimum Requirement. 

• 6 months of retail experience
• Matric or Equivalent
• Clear Criminal record
• Microsoft – Computer Proficiency
• Ability to communicate effectively.
• Knowledge of current clothing trends/outdoor lifestyle (depending on the brand applying for)

go to method of application »

Job Description
Duties and Responsibilities: 

• Exceed customer expectations by practicing customer selling techniques.
• Adhere to stock loss controls in store.
• Ensure individual targets are met consistently.
• Ability to maximise and drive sales by identifying opportunities to increase turnover.
• Maintain housekeeping, uphold our visual merchandising standards in order to optimise sales.
• Create an inspiring environment.

Behavioural Requirements:   

• Honesty in dealing with cash and finances.
• Building & maintaining relationships
• Innovation & change management
• Thinking adaptability
• Taking ownership

Minimum Requirement. 

• 6 months of retail experience
• Matric or Equivalent
• Clear Criminal record
• Microsoft – Computer Proficiency
• Ability to communicate effectively.
• Knowledge of current clothing trends/outdoor lifestyle (depending on the brand applying for)

go to method of application »

Job Description
Duties and Responsibilities: 

• Exceed customer expectations by practicing customer selling techniques.
• Adhere to stock loss controls in store.
• Ensure individual targets are met consistently.
• Ability to maximise and drive sales by identifying opportunities to increase turnover.
• Maintain housekeeping, uphold our visual merchandising standards in order to optimise sales.
• Create an inspiring environment.

Behavioural Requirements:   

• Honesty in dealing with cash and finances.
• Building & maintaining relationships
• Innovation & change management
• Thinking adaptability
• Taking ownership

Minimum Requirement. 

• 6 months of retail experience
• Matric or Equivalent
• Clear Criminal record
• Microsoft – Computer Proficiency
• Ability to communicate effectively.
• Knowledge of current clothing trends/outdoor lifestyle (depending on the brand applying for)

go to method of application »

Job Description
Duties and Responsibilities: 

• Exceed customer expectations by practicing customer selling techniques.
• Adhere to stock loss controls in store.
• Ensure individual targets are met consistently.
• Ability to maximise and drive sales by identifying opportunities to increase turnover.
• Maintain housekeeping, uphold our visual merchandising standards in order to optimise sales.
• Create an inspiring environment.

Behavioural Requirements:   

• Honesty in dealing with cash and finances.
• Building & maintaining relationships
• Innovation & change management
• Thinking adaptability
• Taking ownership

Minimum Requirement. 

• 6 months of retail experience
• Matric or Equivalent
• Clear Criminal record
• Microsoft – Computer Proficiency
• Ability to communicate effectively.
• Knowledge of current clothing trends/outdoor lifestyle (depending on the brand applying for)

go to method of application »

Job Description
Duties and Responsibilities: 

• Exceed customer expectations by practicing customer selling techniques.
• Adhere to stock loss controls in store.
• Ensure individual targets are met consistently.
• Ability to maximise and drive sales by identifying opportunities to increase turnover.
• Maintain housekeeping, uphold our visual merchandising standards in order to optimise sales.
• Create an inspiring environment.

Behavioural Requirements:   

• Honesty in dealing with cash and finances.
• Building & maintaining relationships
• Innovation & change management
• Thinking adaptability
• Taking ownership

Minimum Requirement. 

• 6 months of retail experience
• Matric or Equivalent
• Clear Criminal record
• Microsoft – Computer Proficiency
• Ability to communicate effectively.
• Knowledge of current clothing trends/outdoor lifestyle (depending on the brand applying for)

go to method of application »

Job Description
Duties and Responsibilities: 

• Stock Management
• Store Administration & Point of sale
• Driving sales through excellent customer service
• Merchandising to optimize sales.
• Reducing stock loss effectively
• Assisting & educating customers on products

Behavioural Requirements:  

• Self-leadership
• Team collaboration
• Accuracy & detail orientation
• Taking ownership & time management
• Building & maintaining relationships
• Innovation
• Thinking adaptability

Minimum Requirement. 

• 2 years’ administrative experience
• Minimum maths literacy
• Matric or Equivalent
• Maths literacy and Microsoft – Computer Proficiency
• Clear Criminal record
• Ability to communicate effectively.
• Knowledge of current clothing trends/outdoor lifestyle (depending on the brand)

go to method of application »

Job Description

• Cape Union Mart is South Africa’s leading outdoor, fashion, and lifestyle retailer with a proud legacy of innovation and excellence. We’ve made significant investments in cutting-edge technologies like Oracle Analytics Cloud (OAC) and Oracle APEX to enhance data-driven decision-making and streamline our business operations.
• We’re looking for a dynamic, inquisitive, and highly collaborative Business Analyst to join our Business Intelligence Team – someone who thrives in the space between business and technical teams and is passionate about unlocking the full potential of data and analytics across the organisation.

Job Purpose

• The Business Analyst – BI will play a critical role in bridging the gap between business needs and technical solutions, with a strong focus on Oracle’s analytics and application tools. This person will work closely with stakeholders across the business to uncover, understand, and translate requirements into clear and actionable deliverables for developers.
• This role requires someone with excellent probing and facilitation skills, a strong analytical mindset, and the ability to unlock business value through smart, scalable, and impactful BI solutions.

Key Responsibilities

• Engage with business users to gather, probe, and refine requirements, ensuring clear understanding of goals and challenges.
• Translate business needs into detailed, actionable technical specifications and user stories for BI developers.
• Work closely with developers to ensure requirements are fully understood, feasible, and aligned to technical capabilities.
• Facilitate workshops, interviews, and process reviews to surface key insights and opportunities.
• Support the design and development of dashboards, reports, and data solutions using Oracle Analytics Cloud and Oracle APEX.
• Champion the effective use of BI tools and data assets, helping business users unlock insights and drive action.
• Collaborate with QA and business teams to validate delivered solutions against business needs.
• Act as a trusted advisor to the business on BI best practices and data-driven decision making.

Skills & Experience Required

• 3+ years' experience as a Business Analyst, ideally within a BI, Data, or Analytics environment.
• Exceptional requirement gathering, stakeholder management, and facilitation skills.
• Proven ability to translate business problems into clear technical specifications.
• Strong working knowledge of BI tools, dashboards, reporting, and data structures.
• Experience working with or exposure to Oracle Analytics Cloud and/or Oracle APEX highly advantageous.
• Understanding of data modelling, visualisation best practices, and system integrations.
• Excellent communication skills – able to navigate both business and technical conversations with ease.
• Curious, solution-oriented mindset with the ability to ask the right questions and challenge assumptions.
• Comfortable working in Agile / Scrum environments and managing backlogs.

Preferred Qualifications

• Bachelor’s degree in Information Systems, Business Analysis, Computer Science, or related field.
• Certification in Business Analysis (e.g. CBAP, PMI-PBA) is a plus.
• Familiarity with retail or supply chain environments will be advantageous.
   

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Job Description

• The Online Team Leader is responsible for overseeing and managing the outbound operations in a distribution centre. This includes supervising the picking, packing, and dispatching of goods to customers or retail locations. The role requires strong leadership skills to manage a team effectively, ensure that daily operations are running smoothly, and meet performance targets for accuracy, timeliness, and efficiency. The Online Team Leader also plays a critical role in ensuring that all online logistics processes comply with company policies, safety standards, and customer satisfaction expectations.

Key Responsibilities:

Team Leadership and Management:

• Supervise and lead a team of outbound workers, including pickers, packers, and dispatch staff.
• Set daily goals and performance targets for the team, ensuring alignment with overall business objectives.
• Monitor team performance and provide regular feedback, coaching, and performance reviews to encourage development and
• Maintain high morale and a positive work environment to enhance team motivation and
• Organize training sessions for new employees and ensure the continuous development of existing team members.

Outbound Operations Oversight:

• Oversee the outbound processes, including order picking, packing, and dispatching of goods.
• Ensure orders are accurately picked according to customer specifications and packed in line with safety and quality standards.
• Ensure that all outbound products are dispatched in a timely manner and meet the deadlines for delivery to customers or stores.
• Optimize workflows within the outbound department to ensure efficiency and minimize delays.

Inventory Management:

• Monitor inventory levels to ensure products are available for order
• Work closely with the inventory control team to resolve any discrepancies or issues with stock levels.
• Ensure that all outbound stock is properly tracked, with accurate records maintained at all stages of the outbound

Quality Control:

• Ensure that outbound orders meet quality standards, including correct product labelling, packing, and shipment.
• Perform quality checks on products to prevent the dispatch of damaged or incorrect items.
• Handle customer complaints or returns related to outbound shipments and work with the relevant teams to resolve any issues.

Operational Efficiency and Reporting:

• Monitor key performance indicators (KPls) for the outbound department, such as order accuracy, order fulfilment time, and shipping efficiency.
• Provide regular reports to senior management regarding outbound operations, highlighting any performance issues or areas for
• Implement process improvements based on data analysis, aiming to increase efficiency and reduce operational costs.

Health and Safety Compliance:

• Ensure that outbound operations comply with health and safety regulations, including safe lifting practices, equipment usage, and warehouse safety
• Conduct regular safety checks and audits to ensure the warehouse environment is safe for all team
• Encourage a culture of safety and ensure that all team members are aware of safety guidelines and

Problem-Solving and Issue Resolution:

• Address and resolve any operational issues, such as discrepancies in inventory, delays in processing, or errors in order
• Collaborate with other departments (e.g., inventory, logistics, customer service) to ensure issues are resolved swiftly.
• Handle customer complaints related to the outbound process, ensuring customer satisfaction and timely resolutions.

Continuous Improvement:

• Identify opportunities for process improvement within the outbound department and work with management to implement changes.
• Stay informed of industry trends, tools, and best practices to continuously improve the efficiency and effectiveness of outbound operations.
• Encourage team members to contribute suggestions for improving workflows and productivity.

Skills & Requirements:

• Leadership and People Management Skills:
• Proven ability to lead and motivate a team, fostering a collaborative and productive work
• Strong interpersonal skills to effectively communicate with team members, peers, and senior
• Problem-Solving and Analytical Skills:
• Ability to quickly identify problems in outbound operations and implement effective solutions.
• Strong analytical skills to assess performance metrics and identify areas for

Operational Knowledge:

• Knowledge of outbound logistics processes, including picking, packing, and shipping procedures.
• Understanding of warehouse management systems (WMS) and order management systems (OMS).

Attention to Detail and Accuracy:

• High level of attention to detail to ensure orders are processed and dispatched
• Ability to maintain quality standards throughout the outbound process, ensuring customer satisfaction.
• Time Management and Organizational Skills:
• Strong organizational skills to manage multiple tasks simultaneously, ensuring timely order processing and dispatch.
• Ability to prioritize tasks and meet deadlines in a fast-paced

Health and Safety Awareness:

• Knowledge of workplace health and safety regulations, including safe handling of equipment and materials.
• Ability to enforce safety protocols and create a safe working environment for alt team members.

Qualifications:

Education:

• A high school diploma or equivalent is typically required; a degree in logistics, supply chain management, or a related field is a

Experience:

• At least 3-5 years of experience in outbound operations or a similar role in a retail or warehouse
• Previous experience leading a team is preferred, with a strong understanding of logistics and warehouse management

Certifications:

• Health and safety training or certification is beneficial

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Job Description
Responsibilities:

• Assisting in managing all aspects of a store
• Maximizing turnover and profit
• Stock loss control and prevention
• Deliver exceptional customer service by implementing customer experience strategy.
• Lead Talent selection, training, coaching, retention and recognize initiatives for all team members.
• Innovative visual merchandising to optimize sales.
• Implement all company policies and procedures.
• Maintaining health & safety practices
• Optimize team through creating an inspiring environment.
• Align team members to Company culture and create fun.

Minimum requirements:

• 2 years of Supervisory experience
• Matric or Equivalent
• Microsoft – Computer Proficiency
• Clear Criminal record
• Ability to communicate effectively at all levels.

Behavioural requirements:

• Inspirational leadership and passion
• Taking ownership
• Building and maintaining relationships
• Innovation and change management
• Thinking adaptability
• Taking ownership