Jobs at DHL Supply Chain

Primary purpose of the role

• To plan, co-ordinate, supervise and report upon the work activities of the inventory team, providing effective communication, leadership, motivation, training & development. Responsibility for maintaining  and managing inventory integrity. Responsibility for managing and minimising DHL's contractual stock loss liabilities.

Key Accountabilities

• Ensure accurate control of inventory up to and beyond the KPI levels expected by the customer and DHL  
• Plan and manage all stock counts and audits of inventory 
• Develop & maintain effective inventory process, incorporating warehouse management systems    
• Produce accurate stock Key Performance Indicator reports, analyse and recommend changes to Standard Operating
• Procedures to enhance accuracy and operational effectiveness 
• Put in place procedures to monitor and minimise stock losses
• Daily recons on storage types and ensure that inventory team meets daily targets   
• Monitor all stock movements within warehouse and ensure report on issues     
• Constant communication with operational team 
• Train team members to ensure that inventory control procedures are fully implemented    
• Implement procedures to maintain cycle counting and perpetual inventory   
• Understand DHL's stock loss contractual liability and ensure any potential risk is effectively mitigated
• Produce timely and accurate management information & reports as required
• Manage and motivate inventory team - ensure adequate inventory team cover available across all operational shifts
• Control of team budgeted hours and costs
• Create and publish Standard Operating Procedures
• Attend customer meetings as required
• Contribute to site continuous improvement agenda
• Submitting monthly inventory information accurately and timeously to meet deadlines
• Management of damages and stock losses within warehouse

Qualifications

• Matric
• Educated to university degree level or equivalent professional qualifications in conjunction with relevant experience will also be considered

Skills/Competencies/Experiences

• Coaching skills
• Excellent interpersonal skills
• Ability to communicate effectively with team members and leadership team
• Good written and communication skills
• 3-5 years experience of working in inventory environment
• 3-5 years experience of working in warehouse environment
• Ability to meet deadlines
• Leadership skills
• Maintains effective relationships with customers
• Develops / Delivers high quality / innovative products, services or solutions
• Focuses on customer needs and gains their commitment
• Gains management / colleague support to meet customer needs
• Ensures strategies / plans are aligned and reflect others views
• Develops strategies / plans aligned to broader organizational strategy
• Communicates strategy
• Establishes clear, challenging and achievable objectives
• Coordinates efforts and aligns resources to achieve objectives
• Regularly reviews and communicates progress against objectives and adjusts as needed
• Supports the development of others
• Inspires others to develop themselves
• Conveys a clear sense of personal goals and values
• Follow through with any task assigned until the task is completed successfully.
• Good communication with internal customers
• Complete and scrutinise reconciliations
• knowledge of clients requirements and customer needs
• Experience of working within budgetary constraints
• Knowledge of logistics market trends, opportunities and challenges
• Commercial breadth, i.e. general management experience
• Strategic tools/techniques approaches and strategy determination

Languages

• English-Fluent (written and verbal)

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Job Purpose:   

•  To ensure Area objectives are met as the head of the Area’s so that customer requirements are met through effective logistics supply management. Develop and lead teams to ensure that the best results and objectives are always achieved.

Key Accountabilities:

•  Ensure adherence to the company’s rules and regulations as documented in the company’s disciplinary policy.
•  Ensure that housekeeping is maintained in your work area.
•  Ensure safe work practices as defined during induction and Health & Safety training and awareness campaigns.
•  Demonstrate thorough knowledge of all operational requirements within the area of responsibility.
•  Develop and implement a management system for your team within the organization and initiate appropriate interventions to secure compliance in terms of service delivery, quality, and innovation.
•  Oversee your team and ensure implementation of the organization and customers’ goals.
•  Ensure effective communication strategies within your team.
•  Implement and maintain an effective cost management program.
•  Compile and manage financial budgets for all operational areas.
•  Ensure effective absentee control measures within operational areas
•  Ensure compliance with health and safety regulations and ensure effective application of occupational health and safety standards throughout the operational areas.
•  Ensure timeous and accurate reporting of KPIs and ensure the departments remain within the required targets.
•  Ensure the effective implementation of succession planning.
•  Ensure effective implementation of projects and related activities within the applicable operational area.
•  Maintain effective cost center control including forecasts and budgeting.
•  Develop and maintain good relationships with the customer and its representatives.
•  Develop and control applicable procedures in line with Quality requirements.
•  Maintain and adhere to standard operation meeting agendas and frequencies.
•  Assist in the interview and selection process for your department together with Human Resources.
•  Equip and avail yourself as a disciplinary chairperson, to be utilized as required by Human Resources.
•  Ensure accountability for all equipment and facilities located within your department.
•  Develop employees within your department to achieve peak productivity and reach their full potential.
•  Ensure Employees assigned to your responsibility are effectively trained to perform their daily work functions.
•  Manage and control discipline within your department.
•  Ensure effective manpower control withing your department.
•  Maintain high levels of accuracy within your allocated department.
•  Ensure required administrative functions are adhered to.
•  Any other reasonable and executable task within your vocational ability assigned by Superior.

Qualifications, Experience & Attributes:

•  Grade 12/Matric (English & Mathematics/Math Literacy)
•  Tertiary Qualification may be advantageous
•  Six years working experience of which a minimum of 5 years must be in a logistics environment in a supervisory capacity.
•  Code B Driver’s license
•  Proficient software skills (MS Word, MS Excel)
•  Ability to analyze information, adapt and respond to change and cope with setbacks and pressure.

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Role Outline

DHL Supply Chain requires efficient execution of logistic processes within business needs, customer wishes, local regulation and organizational constraints. Achieving these results is a combination of smart matching of best standardized operational practices with IT capabilities.

The role of the Business Analyst is to translate business and customer needs into an implementable IT solution guaranteeing effective implementation of standardized best practices as per MLEMEA standard. The emphasis of this role is to guarantee proper business requirements are delivered, translated into the IT solution and to give guidance to business and technical teams. The Business Analyst should therefore be well known and trained to the latest DHL standards and be able to sell these as much as possible.

• The Business Analyst works in tight contact with the Solution Manager to ensure standardization of processes is enforced and, where not applicable, collects evidence to submit changes to the regional Change Advisory Board in order to stimulate the enrichment of the standard. For this purpose, the BA is responsible to collect and translate the business deviations into a formal change in the Change Advisory Board in a quantifiable manner and be available to explain the reason of the deviation.    

Key areas of responsibility include:

A.1. Analysis and translation of requirements

• Analysis of logistics requirements originating from business and customers as part of projects or RFCs (requirements elicitation)
• Influencing business into best solution and “sell” this solution, taking into account available (standardized) IT products and solutions
• In the event of not having business requirements and processes (up to the level required), improve or even create these requirements and processes together with business and/or customer representatives
• Perform GAP analysis between MLEMEA OPS Standard and selected IT Products
• Translation of the analysis into efficient and effective solutions within the constraints given by   the available standard application functionalities
• Understand opportunities and limitation of given IT systems and ensure proposed business solution will be adherent to the given standards

A.2. Realise a chosen solution

• Deliver required documents as per DePICT and ONE.DEPLOY in agreement with workstream leader
• Give guidance to technical team for activities in implementation phase of project and be the demand party for the technical team

A.3. Prepare for “go-live”, support during “go-live”

• Analysis of logistics requirements originating from business and customers as part of projects or RFCs (requirements elicitation).

Finance & Projects

• Ensure assigned tasks are delivered in a timely manner and within assigned budget

People Management

• Transmit passion to the work and to the DPDHL and MLEMEA strategic programs
• Guide people in the change process from the actual operative procedures to the new procedures

Qualifications/ Skills/Competencies/Experiences

• Minimum 1 year experience with the setup of logistics processes and related applications (from medior)
• Minimum 1 year project delivery experience (from medior)
• Minimum 3 years project delivery experience (senior only)
• Minimum 3 years experience with the setup of logistics processes and related applications (senior only)
• Ability to translate business needs and issues into working and efficient process requirements
• Analytical skills
• Customer and supplier contact
• Ability to maintain clear and reliable translation between operational language and technical language (IT) and work in strong coordination with the Application Consultants
• Ability to train colleagues in the defined processes
• Ability to help colleagues with specific expertise and to coach on content and skills (buddy principle)
• Deep knowledge of logistics processes
• Understand opportunities of standardized IT solutions on the operations and propose business processes (new or improvement to existing) based on standard IT system & configurations 
•      
• Good knowledge of and insight in E2E supply chain management  
• Familiar with operational standardization concepts within Supply Chain and/or in other businesses
• Familiar with or specialist in DHL Operational Standards and sector best practices
• Travel in EMEA may be required (depending on project)
• Ability to work in a high-pressure demanding environment

Languages

• English - verbal and written