Jobs at Discovery Limited

Key Purpose

Key outputs

The successful applicant will be responsible for but not limited to the following job functions:

• Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolved

• Servicing our members in a customer centric way to ensure that we live by our service principles

• Keeping up to date with product changes to ensure that all key stakeholders are accurately serviced

• Continuously staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understood

• Achieving and exceeding key performance metrics relating to service delivery

Competencies and Skills

Behavioural Competencies

• Delivering results and meeting customer expectations

• Presenting and communicating information

• Writing and reporting

• Analysing

• Deciding and initiating action

• Working with people

• Achieving personal work goals and setbacks

• Following instructions and procedures

Skills

• Excellent verbal and written communication skills;

• Excellent administration skills;

• MS Office and PC literate

• Time Management

Personal Attribute and Skills:

• Customer Centric

• Empathetic

Education and Experience

Education:

• Matric with Mathematics or Accounting

• Having a achieved a minimum of 50% in English in Matric

•  Basic MS Office Skills

Experience

• At least 12 months working experience in a customer services environment

• Advantageous

• The Business Writing Skill

Employment Equity 

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

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Key purpose

• To achieve targets that will grow Discovery bank. Build the brand and ensure that clients engage our range of  products and benefits and experience our shared value offering and get client to bank healthier.

Key Outputs

The successful individual will be required to perform on, but not limited to the following key outputs:

• Consistently achieve Sales and Activation targets
• Capture all client application information accurately
• Ensure that correct products is sold to clients
• Maintaining accurate details and statistics of all queries.
• Meet all Productivity requirements
• Meet all Quality and Compliance requirements
• Time Management
• Successfully complete all Assessments on an ongoing basis

Personal attributes and skills

The successful individual will be required to demonstrate the following competencies:

• Target Driven
• Team Player
• Goal orientated
• Self motivated
• Ability to perform under pressure
• Adapt to change
• Persuasiveness
• Resilience/Tenacity
• Sound Time Management
• Self managed
• Attention to detail
• Ability to learn quickly and apply knowledge
• Speak fluently (accent neutral) English/Afrikaans

Qualification & Experience

 Matric

 At least 2 year sales experience, preferably in an outbound telesales environment

  Minimum 1 year bank product knowledge, Discovery Bank Knowledge is an advantage

•  PC literacy, email, word, excel
• Tertiary qualification an advantage
• NQF5/National Certificate:Banking NQF level 5 and RE5 qualification

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

go to method of application »

Key purpose

• Assisting the Relations Specialists in resolution of escalated complaints and queries

Key Outputs

• The successful applicant will be responsible for but not limited to the following broad job functions:
• Resolution (telephonically, via e-mail/letter and on a face to face basis) of escalated complaints and queries in a professional manner that is consistent with Discovery's philosophies and values.
• Listening to pre-recorded calls to determine the content of telephonic conversations when assessing the validity of a query.
• Keeping accurate and comprehensive stats on a daily, weekly and monthly basis to determine service failure trends and recurring problems. Identifying and proposing solutions and improvements to processes and procedures to prevent the problems from recurring.
• Build and establish relationships at all levels with external partners and internal departments (including franchises, Brokers and Members) so as to ensure that timeous resolutions are found to any problems that may arise.
• A thorough understanding of the relevant Discovery Insure, Health, Life, Vitality and Discovery Card   products.
• Liaising internally with the staff and management of the relevant departments within Discovery Holdings.

Personal attributes and skills

• Have sales ability and be persuasive
• Be friendly, sincere ,confident ,courteous and positive
• Be self-managed
• Have excellent administration skills and be extremely organized
• Have the ability to deal with change
• Be able to maintain confidentiality
• Have excellent  telephone skills
• Have excellent verbal and written communication skills
• Be self-motivated and pro-active
• Be able to prioritize , work under pressure and manage deadlines
• Be a team player
• Be resilient
• Be service orientated and customer focused
• Be results driven
• Conflict management skills
• Attention to detail
• Willingness to take initiative

Qualification & Experience

• Matric
•  Excellent English and Afrikaans spoken would be beneficial
• Good Excel and Word skills
• Wealth management advantageous
• 30 + FAIS Credits Advantageous
• RE5 Advantageous
• 3yr + Experience in Client Services/Complaints handling/CRM office

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.