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  • Posted: Oct 27, 2020
    Deadline: Not specified
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    Imagine a world where people live healthier, more enhanced and protected lives… A world in which each organisation is a powerful influencer and responsible corporate citizen, committed to being a force for social good. As a leading innovator in healthcare, wellness, insurance, investments, financial and life planning, Discovery works ceaselessly to...
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    Head of Digital

    Key Purpose

    • Continuously scanning the market for disruptive technologies that have a potential to augment Discovery Insure Group’s business strategy and/or model, given current and emerging digital realities, opportunities and threats. Champions the use of information and technology in business model design, and all aspects of the business to create business success. The role may also execute on some or all-digital initiatives.
    •  Determine digital strategy throughout Discovery Insure Group (with CDO, CIO, COO and product and market delivery teams) and champion delivery of the agreed digital strategy throughout the organization.
    •  Drive digital engagement taking full responsibility for all online presence and engagement activity within Discovery Insure Group.
    •  Champion the process of digital transformation in Discovery Insure Group across product development and provide digital knowledge input into customer and proposition development.
    •  Manage the transition to new integration technologies that are being introduced into Discovery Insure Group.

    Areas of responsibility may include but not limited to

    • Works with product and market teams as well as CDO, COO, CIOs, and other C-level executives to deliver on the digital vision for the enterprise, and to identify the opportunities for differentiating digital capabilities and solutions within the global Discovery Insure offering.
    • Leads the process to identify and evaluate internal digital asset capabilities and strengths. Assesses external digital opportunities inputs to making the best decisions on business strategy given digital realities.
    • Supports the development of the digital business strategy and road map, and ensures its integration with the group strategic planning process, and the resulting business strategy and plans.
    • Ensures that Discovery Insure Group is developing the digital assets and capabilities that will be needed to thrive in the mid-term and long-term.
    • Acts as a champion and change agent in leading the changes required to create and sustain Discovery Insure Group digital capabilities.
    • Defines and reports on metrics that represent progress against digital goals
    • Create and maintain digital standards to ensure best quality digital products and experience.
    • Measurable: Long-term cost to business of maintaining the product, and effective user engagement.
    • Drive Digital innovation to ensure that the business remains at the cutting edge of technology, and in line with current and future digital trends and user expectations. Success is measured by successfully implementing solutions and driving workshops with greater audiences on new technologies and trends.
    • Drive digital usability analysis to provide insights and measurements to continuously improve the digital product experience. Measurable: effective user engagement.
    • Product to digital conceptualization to provide sound guidance and governance in the process from concept, to feasibility testing, to implementation. Success measure is implementation of standards, risk management through testing and prototyping, and the application of such feedback into the final developed product.
    • Design alignment to provide guidance to UX/UI teams regarding global best practice standards and internal digital standards. Success measure is implementation of standards into the final developed product.
    • System alignment: provide guidance and collaborate with system teams in order to implement new technology, maintain global standards and achieve business goals. Success is measured by the success of point 1 above.
    • Internal processes: Implement new processes and software (where applicable) to improve product delivery and efficiencies to meet business goals. Success measures are implementation of new process/software and increased productivity of affected teams
    • Digital SME for Global markets: Provide guidance to international markets, existing and potential clients, regarding digital standards, strategies and innovation. Success is measured by creating and maintaining such relationships and sharing of knowledge and practices with other teams.
    • Provide on-the-ground support for experience design and user experiences design teams: Due to the global nature of our team, the purpose would be to support local delivery teams in the absence of our global colleagues. Success is measured by effective decision-making and maintaining productivity.

    Personal Attributes and Skills

    • Solid understanding of product management, ability to understand the wants and needs of Insure’s customers and create digital products to match those needs, and digital disciplines (social media, SEO/SEM, search, mobile, web development
    • Solid understanding of pertinent data privacy and cultural aspect relating to usability of digital assets in the global context, in particular the Protection of Personal Information and data privacy
    • Deep understanding of the evolving digital world on both the demand side (how people/companies are using technology) and the supply side (emerging technologies).
    • Strong business acumen, including domain-specific knowledge of the company and its business units.
    • Excellent analytical, strategic conceptual thinking and consulting skills.
    • Strong influence and negotiation skills.
    • Ability to effectively drive people, process and technology change in a dynamic and complex operating environment.
    • Excellent oral and written communication skills, including the ability to explain digital concepts and technologies to business leaders, as well as business concepts to technologists.
    • Experience managing a team of technology, design and business professionals.
    • Project management and a proven track record of executing strategies to solve business challenges.

    Education and Experience

    Education

    • Matric
    • A Bachelor’s or Master’s degree
    • Education in Marketing, Business Administration, Engineering and/or Information Technology.

    Experience

    • 10 years of business experience
    •  5 years of marketing experience

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    Internship: Data Analyst

    Key Purpose

    To take guided ownership in the design and modification of business intelligence and MIS systems. The analyst will interact with the business stakeholders and subject matter experts in order to understand their problems and needs and produce business dashboards and analytical solutions.

    Areas of responsibility may include but not limited to

    • Solving ad-hoc analytical problems
    • Presenting and communicating solutions
    • Building and maintaining PowerBI dashboards and automatic SSRS reports.
    • Implement advanced strategies for gathering, reviewing and analyzing data
    • Determine how to improve existing business processes
    • Determine which processes can be automated

    Personal Attributes and Skills

    • SQL querying, PowerBI, SSRS and advanced Microsoft Office skills.
    • Understanding of systems engineering concepts.
    • Understand what the business does and how it does it.
    • Diagnostic information gathering.
    • Analytical thinking.
    • Thoroughness.

    Education and Experience

    • Matric (Essential)
    • Completed a Bachelor’s degree in actuarial science, statistics, mathematics, information technology (Essential)

    Specific Requirements:

    • May not have completed any previous internship and/or graduate programme in any industry or government institution (Essential)
    • No work experience (Essential)
    • Between the ages of 22 - 26 (Essential)
    • A South African citizen by birth

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    Java & Python Big Data Developer - Data Science BI

    Key Purpose

    Implement and maintain Machine Learning models and solutions. Interpret requirements provided by business and produce effective Big Data solutions. Programming exposure for code transformations and integrating the big data solution with existing systems.  Develop information solutions from a variety of sources for both structured and unstructured data.  Technical ownership of Big Data and Machine Learning solutions for structured and unstructured data.

    Areas of responsibility may include but not limited to

    • Develop and implement machine learning models and solutions
    • Design and implement ETL methodologies and technologies and the integration with big data
    • Conduct root cause analysis on production issues
    • Technical leadership of entire information management process of both structured and unstructured data
    • Provide ongoing support and enhancement to ETL system
    • Integrate with statistical and actuarial analysts to build models
    • Producing relevant technical documentation and specifications
    • Estimate time and resource requirements for business requirement
    • Integration of big data solutions with existing reporting and analytical solutions
    • Assist statistical and actuarial analysts in developing distributed data science applications in Spark and H2O
    • Setup and Maintain Python, R and Scala environments for use within Spark.
    • Install and configure relevant packages
    • Build and support multi-tenant data science environments
    • Research the latest technologies and check the viability of integrating them into the big data and data science environments

    Personal Attributes and Skills

    • Microsoft BI Stack – Intermediate
    • Python – Intermediate
    • Java – Intermediate
    • MS Excel – Advanced
    • Data Mining – Intermediate
    • Spark – Intermediate
    • H2O – Intermediate
    • Applying Expertise and Technology
    • Delivering Results and Meeting Customer Expectations
    • Creating and Innovating
    • Analysing
    • Coping with Pressure and Setbacks
    • Relating and Networking
    • Adapting and Responding to Change
    • Learning and Researching

    Education and Experience

    • A BSc Computer Science Degree or equivalent 3-year qualification
    • 3+ years source code Java development experience
    • 3+ years Python development experience
    • Coding experience using SCALA, R, Bash
    • Experience in Linux (RHCSA)
    • Experience in DBMS (Netezza, Oracle, Ms SQL Server, MySQL, Postgres)
    • Experience in Big Data Platforms (Cloudera CDH, Hortonworks)
    • Data Security and Protection Policies – Intermediate
    • Data Warehouse principles and practises – Intermediate
    • T-SQL / SSIS ETL development – Advanced

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    Senior Configuration Analyst

    Key Purpose             

    This role is required to ensure that the necessary configuration management mechanisms are implemented to identify, control and track the consistency of artefacts deployed across multiple runtime instances around the globe. This includes versions of Infrastructure, Database and Software Configuration.

    Areas of responsibility may include but not limited to

    • Implement, design, and integrate multiple configuration sources to ensure alignment of verified versions deployed across environments
    • Design and implement change process for requesting, approving and applying changes autonomously using ITSM portal
    • Ensure that all configuration changes are certified and applied via the CICD pipeline.
    • Identifying and Cataloguing system-wide configuration dependencies and rules across environments
    • Identify configuration and dependency faults and drive problem resolution
    • Ensure that configuration metadata such as compute resource, endpoint configuration, DB and messaging configuration is centrally managed and organized
    • Identify configuration values pertaining to secrets/credentials and work with Architecure team to manage in Hashicorp Vault
    • Ensure that configuration changes are versioned and certified for deployment
    • Establish and enforce configuration control gates on the CICD pipeline that are based on security and compliancy requirements
    • Leverage configuration management tools such as CFengine and Terraform to ensure configuration compliancy
    • Ensure that binaries, packages and container images versions are verified and supported
    • Maintain the versioning standard and integrity of build scripts, SFTP scripts and other automation scripts.
    • Leverage discovery tools to verify that the configuration provisioned and deployed is correct
    • Participate in Capacity and Fault tolerant initiatives
    • Participate in Procurement and Financial Management activities

    Personal Attributes and Skills

    Required Skills

    • AWS and Azure Cloud
    • Strong API intergration Skills                   
    • Jenkins
    • Strong Linux skills
    • Kubernetes
    • Ansible
    • Terraform
    • Puppet
    • CFEngine

    Advantageous:

    • Docker
    • Microservices Architectures
    • Java

    Behavioural Competencies:

    • Drives Results
    • Values Driven
    • Optimistic
    • Learns on the Fly
    • Resilient
    • Instils Trust
    • People Savvy
    • Problem Solver
    • Manages complexity
    • Balances Stakeholders
    • Transparency
    • Multitasking
    • Organizational skills
    • Analytics

    Additional attributes

    • Strong Ownership qualities
    • Ability to assess and prioritize
    • Excellent planning and organizational skills
    • Able to work under pressure in a fast-paced environment
    • A strong passion for customers and technology
    • Self-motivated, self-thinker and pro-active
    • Excellent communications skills and good team player
    • Strong interpersonal skills specifically with the ability to establish and grow relationships with diverse stakeholders
    • Well-developed conflict handling skills
    • Willing to learn and develop oneself

    Education and Experience

    Education:

    • BTech in IT or equivalent
    • ITIL or CMMI qualification (preferably on configuration management)

    Experience:

    • 2 to 3 years’ experience in working with configuration as code
    • Experience in supporting cloud-native enterprises
    • Experience in designing and implementing a Configuration Management System
    • Experience in Software Configuration Management

    Knowledge:

    • SDLC
    • ITIL
    • ServiceNow

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    Reputation Consultant

    Key Purpose

    To provide support to the Reputation Management function and to contribute to the delivery of professional and efficient influencer relations. To ensure that media and other audiences have a clear and continued understanding of the company’s strategy, performance, products and key initiatives.

    Areas of responsibility may include but not limited to:

    • Support the Reputation Management function and contribute to the delivery of professional and efficient influencer relations, across traditional and social media.
    • Ensure that media and other audiences have a clear and continued understanding of the company’s strategy, performance, products and key initiatives.
    • Provide strategic and administrative assistance to Head of Reputation Management and deliver a professional and efficient media relations service for Discovery.
    • Build and maintain good working relationships with journalists, bloggers, influencers and other stakeholders
    • Assist with events such as media conferences, interim and final year-end results presentations, and sponsorship activities and events.
    • Support a variety of campaigns across the Discovery businesses by defining goals, analysing problems and exploring opportunities for brand promotion.
    • Provide strategic reputation support across the various projects and take accountability for the PR and social media element of these projects.
    • Create a variety of content, both developing content ideas, writing and curating content,
    • Producing reports
    • Coordinate the development of media releases, speeches, social media content, video and any other external communications material in collaboration with the content team.
    • Respond promptly and accurately to queries from individuals, journalists and other organizations.
    • Monitor and gather insights into industry development and best practices, and giving feedback to the business.
    • Develop innovative, creative and unique approaches to influencer marketing.

    Competencies

    • Exceptional verbal and written communication skills
    • Experience in writing and editing
    • Strong interpersonal skills and emotional intelligence
    • Enjoys working with people, networking and influencing
    • Ability to handle client-facing meetings with ease (essential skill)
    • A positive attitude, creativity and confidence to approach stakeholders, internal and external to achieve objectives
    • Focused on delivering results and meeting customer expectations
    • Effective project management and outstanding time management skills
    • A passion for working with social influencers and using digital platforms to create brand awareness
    • An understanding of the South African online communities
    • The ability to work independently in fast-paced, deadline-driven environments
    • The ability to handle multiple campaigns simultaneously
    • Excellent personal organisation skills and superb attention to detail

    Education and Experience

    • Honours degree in Media, Corporate Communications, PR, Business Studies or similar
    • 2-5 years of media/stakeholder relations experience in corporate communications, PR, digital, marketing or similar in a financial services, management consulting, journalism or similar space. Agency or consultancy experience advantageous.
    • Proven track record and journalist/producer network in respect of media relations
    •  High level of computer literacy, including the ability to research online and learn how to use new online tools
    • Proficiency in all Microsoft Office applications
    • Familiarity with current and emerging digital media platforms such as Google, Facebook, Twitter, LinkedIn, YouTube, Instagram, TikTok, etc.
    • Exceptional writing and editing skills.
    • Highly collaborative style and experience developing and/or implementing communications strategies
    • Ability to thrive in a fast-paced environment
    • Ability to think critically with sound decision making skills
    • Relationship builder with ability to adapt to shifting priorities
    • Self-starter, with the agility and willingness to work on both administrative duties and engage with senior (EXCO) stakeholders

    go to method of application »

    Actuarial Analyst

    Key Purpose

    Involved in the development and dissemination of effective sales strategies, compelling product positioning and tools for Discovery Insure products for clients, advisors and other stakeholders including media.

    Areas of responsibility may include but not limited to

    • Provide customised support for specific sales opportunities and new business initiatives.
    • Package and drive the roll-out of new products and benefits through the annual launch cycle.
    • Develop and present roadshow, PPD and training material.
    • Provide technical product support to distribution and servicing channels.
    • Develop compelling analytical content and product toolkits to demonstrate how the Discovery Insure value propositions deliver exceptional value to clients, advisors and other stakeholders
    • Produce objective industry analysis and market insights which clearly position Discovery  Insure as the  authority on: how the industry operates and the broader competitor landscape.
    • Utilise technical product knowledge, including understanding of competitors, to identify business opportunities.
    • Support R&D decision-making and strategy through distribution and client insights.

    Personal Attributes and Skills

    • Strong problem-solving skills
    • Sophisticated written and verbal communication and presentation skills
    • High level of attention to detail
    • Strong work ethic with focus on value added delivery
    • High degree of personal maturity and a natural capacity to self-reflect, learn and develop
    • Complete alignment to Discovery’s core purpose of making people healthier and enhancing and protecting their lives 

    Education and Experience

    • Matric
    • Actuarial degree with good progress in exams – Essential
    • At least 2-3 years business experience, with a proven record of innovation, delivery and  performance

    Method of Application

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