Head of Digital at Discovery Limited

Key Purpose

• Continuously scanning the market for disruptive technologies that have a potential to augment Discovery Insure Group’s business strategy and/or model, given current and emerging digital realities, opportunities and threats. Champions the use of information and technology in business model design, and all aspects of the business to create business success. The role may also execute on some or all-digital initiatives.
•  Determine digital strategy throughout Discovery Insure Group (with CDO, CIO, COO and product and market delivery teams) and champion delivery of the agreed digital strategy throughout the organization.
•  Drive digital engagement taking full responsibility for all online presence and engagement activity within Discovery Insure Group.
•  Champion the process of digital transformation in Discovery Insure Group across product development and provide digital knowledge input into customer and proposition development.
•  Manage the transition to new integration technologies that are being introduced into Discovery Insure Group.

Areas of responsibility may include but not limited to

• Works with product and market teams as well as CDO, COO, CIOs, and other C-level executives to deliver on the digital vision for the enterprise, and to identify the opportunities for differentiating digital capabilities and solutions within the global Discovery Insure offering.
• Leads the process to identify and evaluate internal digital asset capabilities and strengths. Assesses external digital opportunities inputs to making the best decisions on business strategy given digital realities.
• Supports the development of the digital business strategy and road map, and ensures its integration with the group strategic planning process, and the resulting business strategy and plans.
• Ensures that Discovery Insure Group is developing the digital assets and capabilities that will be needed to thrive in the mid-term and long-term.
• Acts as a champion and change agent in leading the changes required to create and sustain Discovery Insure Group digital capabilities.
• Defines and reports on metrics that represent progress against digital goals
• Create and maintain digital standards to ensure best quality digital products and experience.
• Measurable: Long-term cost to business of maintaining the product, and effective user engagement.
• Drive Digital innovation to ensure that the business remains at the cutting edge of technology, and in line with current and future digital trends and user expectations. Success is measured by successfully implementing solutions and driving workshops with greater audiences on new technologies and trends.
• Drive digital usability analysis to provide insights and measurements to continuously improve the digital product experience. Measurable: effective user engagement.
• Product to digital conceptualization to provide sound guidance and governance in the process from concept, to feasibility testing, to implementation. Success measure is implementation of standards, risk management through testing and prototyping, and the application of such feedback into the final developed product.
• Design alignment to provide guidance to UX/UI teams regarding global best practice standards and internal digital standards. Success measure is implementation of standards into the final developed product.
• System alignment: provide guidance and collaborate with system teams in order to implement new technology, maintain global standards and achieve business goals. Success is measured by the success of point 1 above.
• Internal processes: Implement new processes and software (where applicable) to improve product delivery and efficiencies to meet business goals. Success measures are implementation of new process/software and increased productivity of affected teams
• Digital SME for Global markets: Provide guidance to international markets, existing and potential clients, regarding digital standards, strategies and innovation. Success is measured by creating and maintaining such relationships and sharing of knowledge and practices with other teams.
• Provide on-the-ground support for experience design and user experiences design teams: Due to the global nature of our team, the purpose would be to support local delivery teams in the absence of our global colleagues. Success is measured by effective decision-making and maintaining productivity.

Personal Attributes and Skills

• Solid understanding of product management, ability to understand the wants and needs of Insure’s customers and create digital products to match those needs, and digital disciplines (social media, SEO/SEM, search, mobile, web development
• Solid understanding of pertinent data privacy and cultural aspect relating to usability of digital assets in the global context, in particular the Protection of Personal Information and data privacy
• Deep understanding of the evolving digital world on both the demand side (how people/companies are using technology) and the supply side (emerging technologies).
• Strong business acumen, including domain-specific knowledge of the company and its business units.
• Excellent analytical, strategic conceptual thinking and consulting skills.
• Strong influence and negotiation skills.
• Ability to effectively drive people, process and technology change in a dynamic and complex operating environment.
• Excellent oral and written communication skills, including the ability to explain digital concepts and technologies to business leaders, as well as business concepts to technologists.
• Experience managing a team of technology, design and business professionals.
• Project management and a proven track record of executing strategies to solve business challenges.

Education and Experience

Education

• Matric
• A Bachelor’s or Master’s degree
• Education in Marketing, Business Administration, Engineering and/or Information Technology.

Experience

• 10 years of business experience
•  5 years of marketing experience