Jobs at ESKORT

Assistant Manager - Retail Food Store  - Kimberley

As our Company expands, we are looking to hire Retail Assistant Managers for our Retail Store!  

The purpose of the role is for the Retail Assistant Manager is to provide assistance to the Retail Manager in regards to the oversight and leading all operations of the store in ensuring that the store functions smoothly while optimizing profits.

The Retail Assistant Manager will promote and increase customer traffic to the store by improving customer satisfaction levels and ensuring stock availability to customers at all times.

QUALIFICATIONS

• Grade 12 (Non-Negotiable)
• Diploma/Degree in Retail or Business or related qualification will be advantageous

EXPERIENCE

• Minimum of 5 years’ experience working in a retail environment, ideally in a supervisory or leadership level.

KNOWLEDGE REQUIRED

• Prior knowledge and experience in management of; Inventory/stock, buying, staff, products merchandising, costs and profitability of the store.
• Knowledge of stock management systems like ERP, Meat matrix, e.t.c
• Knowledge and understanding of FMCG environment and related legislation
• Management of perishable products with short shelf life especially in meat industry
• Basic Understanding of retail consumer behaviour and purchasing trends
• Basic Understading of the retail and meat market

SKILLS REQUIRED

• Excellent verbal and written communication skills.
• Proficient in MS Office Suite.
• Demonstratable analytical skills.
• Basic Understanding of income statements, cash flows, stock management reporting, and all basic financial systems.
• Excellent interpersonal skills and ability to communicate effectively.
• Exceptional customer service and people management skills.
• Energetic and self-starter.

Key Performance Areas 
Stock Management
Stock Ordering

• Place orders with factories and other suppliers
• Follow up on orders
• Manage deliveries, delivery dates and stock upon arrival
• Manage stock order volumes

 Stock Receiving

• Receive ordered stock
• Report delivery shortfalls, and damages
• Follow up on non-received stock
• Capture received stock on Meat Matrix

 Stock controlling

• Daily stock levels reporting
• Run stock depletion  reports- cashiers
• Balance off with stock receiving
• Manage stock levels threshold
• Manage stock shrinkage: stock losses/damages/dumpings

Housekeeping

• Store cleanliness including, but not limited to all floors, bathrooms, office spaces, passageways, isles, packing areas, chillers, freezers, cashier till points and Deli (Hot Foods) area
• Always maintain high level of HACCP standards throughout the store
• Observe OHSA (Occupational Health and Safety) hazards and abide by the rules and resulations of the Act.

Employee Management

• Employee Recruitment
• Onboarding and Induction of new employees
• Training and Development
• Employee Relations (Discipline in the workplace)
• Performance Management
• Employee Wellness
• Employee Motivation

 Store Organisation

• Display of prodcuts on the the shelf and create attravtive displays at key points in the store ex: check-out ques
• Be familiar with the merchandising material available from suppliers and ensure employees are familiar with all in-store (current) promotions
• Re-arrangement of store shelves and products
• Managing of non-moving items and display areas

Cash Management

• Manage and assist with daily cash ups
• Minimise cash losses
• Manage picking up and dropping off of cash in the store
• Manage cash on ATM
• Manage safety of cash movement within the store
• Manage and keep the safe secure and locked at all times

 Customer Service

• Deliver excellent service to ensure high levels of customer satisfaction
• Create a store that meets local needs by building an understanding of customer-product preferences. 
• Manage and analyse customer complaints to get insights for improvement of customer satisfaction
• Be the custodian of customer experience and lead brand loyalty
• Responding to customer complaints and comments promptly and accurately
• Scan and analyse customer environment, purchasing patterns and initiate activities that will influence customer behaviour including attracting new and retain existing customers

System Administration

• Manage staff clockings via ERS
• Maintan and understand the system Meat Matrix
• Manage and maintain CCTV cameras
• Ensure availability of physical security guards in store
• Manage the alarm system internally

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Debtors Clerk - FMCG (Gauteng, Irene)

We have a Debtors Clerk vacancy at our Irene Office, and we are looking to hire candidates with extensive debtors knowledge and experience. 

The ideal candidate will be responsible for overseeing and keeping record of customers’ accounts. This is a permanent position, reporting to the Account Section Supervisor. 

QUALIFICATIONS:

• Grade 12 (Matric Certificate).
• Tertiary Qualification (desirable) or studying towards a Bookkeeping or Finance Degree would be advantageous.

EXPERIENCE: 

• Minimum of 4 – 6 year’s work experience in a similar role.
• Accounting System experience would be advantageous.

SKILLS REQUIRED: 

• Proficiency in English and effective verbal and written communication skills.
• Customer service orientation, problem solving and negotiation skills.
• High degree of accuracy and attention to detail.
• Excellent interpersonal skills and the ability to build relationships for the long-term.
• Proven ability to calculate, post and manage accounting figures and financial records.
• Willing to work in a team environment and to practice sound professional behaviour within a team.

JOB ACTIVITIES:

Bank Reconciliation

• Capturing and / or importing bank transactions into SAGE Evolution
• Accurately allocating bank transactions to customer and supplier accounts
• Reconcile bank balance to bank statement via SAGE recon module

Customers (Debtors)

• Allocate receipts to customer invoices / credit notes as per remittance received
• Investigate and resolve queries on customer accounts (Investigate and follow up on unallocated invoices and credit notes / claims)
• Process approved price claims on accounts
• Send out weekly and monthly statements to customers
• Maintain and update customer details on SAGE
• Inform customers regarding overdue accounts
• Receive and review customer credit applications and send for credit verification checks
• Ensure customer accounts are placed on hold or taken off hold and inform relevant parties of such changes
• Send a payment clearance letter to the relevant parties when a pay in advance customer made payment and cleared on the bank with approval from management

Maintain Customer Age Analysis

• Review and maintain the account receivable age analysis on a weekly/monthly basis according to allocated customer accounts and attend weekly meetings with Management to go through and discuss the Age Analysis

Basic General Journals

• Rounding – round cents to match invoice / payment
• Approved reclassifying journals – re-allocate amounts when needed
• Rebate and discounts – account for as per signed customer agreements and remittances

Credit Notes and Tax invoices

• Prepare credit notes as authorised, pass credits and raise Tax invoices not related to inventory. (Only when approved by authorised manager)

Customer Credit Limits

• Uplift customer credit limits on managements’ request / approval

 Pay in Advance Customers

• Send a payment clearance letter to the relevant parties when a pay in advance customer made payment and cleared on the bank with approval from management

Other

• Reconcile Services accounts (Intercompany) accounts.
• Send out National/Factory/Marketing expenses reports.
• Process monthly Staff accounts journals (intercompany retail stores)
• Assist with ad hoc tasks as needed