Jobs at Fidelity Services Group

Minimum Qualifications

• K53 driving instructor certification and/or valid driving instructors’ certificate from the Provincial Traffic Training College or MasterDrive Institution.
• Grade 12 / NQF 4
• PSIRA Grades E-B
• Assessor registration with ETDP SETA & SASSETA
• Ability to communicate well in English
• Clear Criminal Record – non negotiable

Experience Required                                      

• Minimum of 3 years of experience as a K53 driving Instructor within a similar or same industry.

Competencies            

• Collaborative approach to problem solving
• Good verbal communication skills
• Patience with learners and the ability to remain calm in stressful situations
• A professional and personal approach to teaching
• The ability to monitor own and learner’s performance
• Confident driver with exceptional high regard for road safety
• Independent Thinker
• Team Orientated
• Attention to detail and accuracy
• Customer Orientated
• Microsoft Windows and Microsoft Office Packages

Key Performance Areas

• Present, assess and facilitate training interventions according to industry and internal standards to as per QMS and best practices.
• Coach and guide learners on learnerships to ensure competence standards are achieved as per programme objectives, learning outcomes, or unit standard outcomes.
• Comply with curriculum and training interventions within area of responsibility via effective facilitation and assessment methods.
• Compliance with legislative and Quality Assurance guidelines that includes but are not limited to: SASSETA / PSIRA / NKP/ SAPS / DoL / PFTC/ CAA / QCTO etc

Main Duties                                                    

• On the road training AR Officers - Daily, target of 6 staff assessments per shift.
  Two week-end day shift and 4 nightshifts to be included in the monthly assessments.
• Weekly reporting on accident calls with stats, accident analysis, accident trends, feedback on weekly assessments and updated accident power point analysis.
• Reduce the MVA Rate to 0.75 within the KZN region.
• Conducting pre-employment driving assessments.

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Reporting to the Counting House Manager

• The above position is vacant at our Mafikeng Branch. The overall purpose of this position is to count and verify the client’s money.

Minimum Requirements:

• Clear criminal record
• Grade 12 or equivalent
• Computer literate
• At least 2 years’ cashier experience or similar role
• Able to work under pressure
• Must be able to work at night

Job Specification:

• Ensure that cash processing procedures are adhered to
• Counting and verifying money
• Balancing and reconciling money
• Operating money counting machines
• Packing ATM’s

Other Personality Attributes and core competencies:

• Must be honest and reliable
• Must have good verbal and language abilities
• Able to follow instructions accurately
• Pay attention to detail
• Must be self- motivated
• Willing to work overtime
• Alertness
• Possess numeric skills

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Duties & Responsibilities:

• Source and acquire new business in B2B and SME through an ongoing prospecting plan
• Generate business in the assigned accounts as well as attain new accounts for the business in line with Targets as set from time to time
• Ensure client’s needs and expectations are met by the business
• Maintain knowledge and awareness of competing products/services, discount and pricing structures, and overall strengths and weaknesses in order to determine how best to service and motivate accounts to stay with the business and create new customer relationships
• Ensure profitable sales volume and strategic objective targets are met
• Assess, clarify, and validate the consumers’ needs on an ongoing basis, maintaining high customer satisfaction ratings that are up to the business’s standards
• Work closely with the customer support and resource management departments in an effort to meet customer performance objectives as well as the customers’ expectations through complimentary cross-functional efforts
• Regular follow up of orders
• Assist with timely collections of outstanding invoices
• Developing Budgets
• Managing any issues that may arise with both internal and external customers
• Help develop initiatives to increase customer satisfaction and retention
• Assist the Company’s management with company-wide strategic planning
• Ensure works are executed as per company policies and procedure
• Prepares detailed proposals/quotes dependent on each consumer’s requirements

Minimum qualifications and experience:

• Matric / Grade 12
• Relevant qualification/degree advantageous
• Minimum 3 years experience
• Excellent verbal and written communication skills
• Computer Literate (MS Office, Excel, PowerPoint)
• Great Interpersonal Skills
• Prior experience in Telematics advantageous

Attributes:

• Action orientated
• Time Management
• Planning and Organizing
• Attention to detail
• Problem Solving
• Analytical
• Be comfortable with working in a fast paced and pressurized environment

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Duties & Responsibilities:

• Effectively supervise call centre personnel, ensuring optimal performance by overseeing all the activities of the Supervisors and Agents
• Provide leadership to all personnel through effective objective setting, delegation, motivation, and communication
• Meeting and exceeding performance targets for speed, efficiency, sales and quality within the outbound call centre
• Develop sales strategies to guarantee continued growth in line with company objectives and market conditions
• Liaise with Supervisors, Agents and third parties to gather information and resolve issues for inbound line
• Provide trend analysis to Call Centre HOD
• Conduct regular meetings to ensure that personnel are well informed of changes in products, services, policies, and procedures
• Maintain up-to-date knowledge of industry developments and call centre best practices
• Manage Quality Assurance of calls to improve quality, minimise errors and track operative performance
• Ensure that all relevant communications, records and data are uploaded/attached to calls
• Attend regular meetings with Call Centre HOD, Supervisors and Agents to discuss all matters related to the outbound and inbound call centres
• Keeping accurate records of discussions or correspondence with customers
• Reach required conversion, talk time and number of calls touched
• Lead distribution to telesales agents
• Implementation effective performance management processes within sales teams
• Conduct performance appraisals, provide measurable feedback to assigned personnel and suggestions for improved performance
• Formulate and implement employee corrective actions as needed including training and/or coaching sessions
• Compile accurate management reports on call centre statistics and activities for the Call Centre HOD
• Monitor timekeeping, overtime, and payroll records
• Drive and influence the desired culture within the Coastal Call Centre team
• Ability to multitask and ensure resolution of escalations, internal and external, and ensure effective communication with Call Centre HOD

Minimum qualifications and experience:

• Matric / Grade 12
• Relevant qualification/degree advantageous
• Certificate in Basic Principles of Call Centre (advantageous)
• Minimum of 2 years in Managerial role within a call centre environment
• Minimum 5 years’ experience in Outbound sales call centre
• Excellent verbal and written communication skills
• Computer Literate (MS Office, Excel, PowerPoint)
• Great interpersonal skills

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The overall purpose of job:

• To sell our commercial division products to new and existing commercial / industrial and corporate clients to meet and exceed the required revenue and client targets
• Senior consultants are expected to source and develop strong relationships with Commercial, Industrial and Corporate clients.

Duties and Responsibilities:

• Build relationships with and sell to existing FADT commercial clients
• Sell to new potential FADT commercial, industrial corporate clients
• Prepare and present quotes and if applicable contracts as per above requirement
• Complete all related administration
• Attend site meetings as necessary
• Prepare and present weekly sales reports
• Senior Consultants are expected to Coordinate Projects, Integrate various technologies,  Prepare proposals and presentations

Minimum Requirements:

• Matric or equivalent
• Valid Driver’s Licence
• Own reliable vehicle
• Previous sales experience (Residential or Commercial would be an advantage)
• Product knowledge on Intruder essential, advantage on CCTV, Fire Systems & Access Control
• Sales qualification would be advantageous
• Proof of previous sales to target

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Job Description

• A Site Supervisor position is vacant, based in Ermelo, reporting to the  Branch Manager. The overall purpose of this position is to ensure that all contractual agreements are adhered to and that the Client’s needs are efficiently and professionally met at all times.

QUALIFICATION & EXPERIENCE:

• Minimum Grade 12 / Standard 10
• Previous supervisory experience
• PSIRA registered (Grade A or B)

JOB REQUIREMENTS & OTHER ATTRIBUTES:

• Computer Literate (Basic MS Office) will be an advantage
• Valid driver’s license
• Sound knowledge of disciplinary procedures
• Clean Disciplinary record

Key Performance Areas: (Not totally inclusive):

• Constantly evaluating risks / threats and making recommendations to the Client to counter these.
• Ensuring that contractual requirements are met as stipulated by the Client.
• Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered.
• Managing the response and investigation of serious incidents such as theft from premises, vehicle theft, armed robberies, breaking and entering etc.
• Liaising daily with Operations management on various operational issues.
• Submitting relevant weekly / monthly incident and general reports as required by Fidelity Management and client..
• Assisting the Fidelity Operations Management and Client in special events, adhoc requests and any and all investigations.
• Dealing with all required administration matters.
• Ensuring that all shifts are covered on a daily basis.