Jobs at Fidelity Services Group

JOB REQUIREMENTS & OTHER ATTRIBUTES:

• PSIRA registered (Grade C) advantageous 
• Proven ability to work under pressure and show attention to detail

QUALIFICATION & EXPERIENCE:

• Minimum Grade 12 or equivalent qualification
• Minimum 1 years experience as a Wireman
• Practical electrical/electronic knowledge advantageous

MAIN PURPOSE OF JOB:  

• To assist the Installations Technician with installing of cabling of an alarm system, drilling and be able to connect detectors and the panel. Be able to power-up and walk-test the system. A Technical Assistant at this level is suitably qualified and experienced (to the Company’s standards) to install the cabling of an alarm system as well as Intercom, CCTV & Access Control systems, do drilling on his own, connect detectors and the alarm control panel and also to power-up and walk-test the alarm system without the help of a technician present.

DUTIES

• Assist technician with installations of alarm and security equipment
• Assist technician by removing old equipment from clients premises
• Assist by running new cables, applying glue, drill holes, mount detectors, panels, contacts, lights, etc
• Inform technician of any shortfalls or limitations of the equipment and tools
• Inform technician of cabling required for an installation
• Assist technician with user functions and be able to do a handover
• Clean vehicles and premises after an installation
   

go to method of application »

Overall Purpose of the job:

• Be able to do the installation of electronic equipment for the security industry at commercial and industrial premises from Alarms, Access control, CCTV, Fire, Installation, Wiring, Commissioning

Minimum qualifications and experience:

• Matric or equivalent
• Minimum 3 years’ experience as an Electronic Security technician
• Programming, wiring, installations and fault-finding experience
• Valid code 08 driver’s license essential
• Must be PSIRA registered (Grade E, D C) 

Job Requirements:

• Install and Program multiple alarm systems (Ajax, Paradox, Texecom, Caddx, IDS, DSC, Rhino, Risco)
• Installation and Maintenance of electric fences
• Smart CCTV systems (Line crossing, Facial recognition, Street surveillance etc.)
• Integration of Electric fencing, CCTV, and Intruder alarm systems
• Setup and maintenance of wireless, fibre and copper networks
• Installation of basic electricity e.g., DB Boards, Inverters, UPSs, and Generators
• Oversight and design of big projects
• IT and Network support
• Access Control systems (Bio-Metrix, UHF, Facial recognition, and Access cards)

Main duties & Responsibilities:

• Program system as per specifications
• Plan the cable runs with the wireman
• Obtain customer codes before attending a call daily and when on Standby
• Complete handovers
• Complete job cards after every installation
• Provide feedback to Manager / Supervisor and Call Centre upon completion of a call
• Keep stock up to date and assist store man with stock take
• Keep the company vehicle clean
• Submit petrol slips

Core competencies:

• Customer Focus Functional/Technical Skills
• Approachability Problem Solving and Troubleshooting
• Integrity and Trust Technical Learning
   

go to method of application »

• The above position is vacant at our Vredendal Branch. The overall purpose of this position is to count and verify the client’s money.

Minimum Requirements:

• Clear criminal record
• Grade 12 or equivalent
• Computer literate
• At least 2 years’ cashier experience or similar role
• Able to work under pressure

Job Specification:

• Ensure that cash processing procedures are adhered to
• Counting and verifying money
• Balancing and reconciling money
• Operating money counting machines
• Packing ATM’s

Other Personality Attributes and core competencies:

• Must be honest and reliable
• Must have good verbal and language abilities
• Able to follow instructions accurately
• Pay attention to detail
• Must be self- motivated
• Willing to work overtime
• Alertness
• Possess numeric skills

go to method of application »

Job Description

• The above position is vacant at Tzaneen, reporting to the Regional Manager of the cash processing region
• The overall purpose of this position is to maintain the entire daily operation of the branch and to ensure all deposits has been verified in a balancing position and processed as per contractual agreement between the parties.

Minimum Requirements:

• Matric (Grade 12)
• Must be able to function in a stress full environment with daily challenges
• Excellent people management skills
• Excellent time management skills
• Previous Cash centre experience would be an advantage
• Must be able to deal on a professional level with clients

Key Performance Areas: (not totally inclusive):

• Management of Staff
• Queries relating to treasury and teller differences
• Feedback to clients and support department
• Adhering to policies and enforce procedures
• Mitigate Risk

Other personality attributes:

• Must be able to multi-task
• Must be willing to accept responsibility and accountability for all queries
• A hands-on person with exceptional time management skills
• Must be able to address and resolve any staff challenges which may arise.
• Position will require shift working (day or night)
   

go to method of application »

Overall purpose of the job:

• To complete hardware installations to the highest quality and within the required timelines.

Duties & Responsibilities:

• Complete hardware installations to the highest quality and within the required timelines
• Repair, Maintain and Installation of Tracking Systems
• Offer product support onsite and remotely
• Dealing with technical and client queries
• Assist with technical evaluations and repairs
• Management of stock and tool of trade vehicle
• Providing comprehensive feedback to internal role player
• Video telematics 
• Fleet management
• Stolen vehicle recovery 
• Vehicle tracking 

Minimum qualifications and experience:

• Matric
• Driver’s license (code B),
• Trade test in motor electrical electronics or similar preferred,
• Auto-electricians qualification advantageous,
• At least 3 years’ experience in the fitment of vehicle tracking equipment

Attributes:

• Action orientated
• Good fault finding skills
• Attention to detail
   

go to method of application »

Main purpose of the job:

• To manage the deployment of armed response vehicles and assist with responding to alarm activations as well as the operational functioning of a shift.

 Minimum Qualifications and Experience:

• Matric (Grade 12)
• Valid Driver’s License (minimum 2years)
• Valid Firearm Competency (Business purposes)
• PSIRA Registered Grade B with Armed Response
• Clear Criminal Record
• Computer Literate (MS Office, advanced Excel, PowerPoint, Email and Internet)

DUTIES:

• Holding of inspection parades on a daily basis
• Assess training requirements of shift on a monthly basis.
• Always maintain a high level of discipline on the shift
• Attend to all disciplinary actions as needed.
• Planning of the shift leave/on a leave chart for each
• Assist the COM with interviews of potential candidates for employment as requested.
• Administer time sheets and overtime of personnel on a monthly basis.
• Administer performance bonuses of personnel on a monthly basis.
• Merit assessment of all personnel on a cycle basis
• Recommending of leave (Annual/sick/compassionate/study as requested
• General well-being of all personnel at all times.
• Take full control and management over all the Hubs.
• Always ensure the efficient planning and performance of these Hubs
• Always ensure that these Hubs are fully manned and operated.
• Reporting of availability of vehicles to COM and Fleet Controller daily
• Planning of services, routine maintenance, etc. on an on-going basis
• Reporting of all defects on vehicles to Fleet Manager/Area Manager on a weekly basis
• Immediate completion and handing in of all MVA forms.
• Always ensure that the vehicles are clean at every shift.
• Keep control over and recording of all firearms on a daily basis.
• Always ensure that the firearm register is kept up to date.
• Standing in for COM as needed as part of internal training and upskilling
• Driving the Company Values to all employees.

COMPETENCIES

(TECHNICAL & BEHAVIOURAL)

 Energy

• Stress tolerance.
• Safety awareness
• Initiating action
• Communication skills
• Conflict management
• Continuous learning
• Customer focus
• Time management
   

go to method of application »

• A position exists for a National Sales Manager positioned at Helderkruin Head Office reporting to the Group Executive New Business Development.  The overall purpose of this position is to seek new business through networks, forge and sustain good relations with clients as well as maintain and grow own existing client base by offering a complete end-to-end integrated risk mitigation solution.  The incumbent’s role would be to design, cost, propose and present complex integrated security solutions to both existing and new clients which represents the full spectrum of not only the Commercial offering but also the Group’s offering.
• Together with the above, the successful incumbent will be responsible for the day-to-day running of a national sales team.

Experience, Requirements and Qualifications

• At least 5 years’ experience in sales in a similar position.
• Sales, Marketing or Management diploma or equivalent qualifications.
• Must be professional and well presented at all times.
• Capable of working under pressure and for extended hours, if required.
• Full competence in the use and application of the MS Office suite programs.
• Previous experience in the security industry would be a distinct advantage.
• Should be prepared to travel and own reliable means of transport essential.
• No criminal record or any pending cases.
• PSIRA Registered and Accredited - Advantageous

Key Performance Areas: (Not totally inclusive):

• Accountability for growth of an area and proactively increasing turnover.
• Securing profitable new business through cold calling and other appropriate means.
• Attending to potential clients in different areas of responsibility.
• Addressing and resolving client’s queries promptly and satisfactorily.
• Physically conducting site surveys for security requirements and preparing proposals.
• Ensuring that quotations are submitted timeously to clients.
• Building and maintaining professional relationships with clients.
• Planning, budgeting, coordinating and attending to client’s needs.
• Assisting with marketing related issues for the area.
• Compiling and submitting weekly and monthly management reports.

Behavioural Competencies:

• Ability to work under pressure
• Pro-active and innovative
• Ability to work independently
• Good planning and organisational skills
• Entrepreneurial spirit
• Innovative.
• Creativity
• Goal setting
• Driving for results
• Self-development
• Communication skills
• Customer focus
• Team work
   

go to method of application »

Job Description

• We are seeking a reliable and experienced Security Mobile Supervisor to oversee and support our security operations across multiple sites. The successful candidate will be responsible for conducting site visits, supervising security personnel, ensuring compliance with company procedures, and maintaining high service standards.

Minimum Requirements:

• Grade 12 (Matric)
• Valid PSIRA registration (Grade B or higher preferred)
• Valid driver’s license (essential)
• Minimum 2–3 years’ experience in a supervisory role within the security industry
• Good communication and leadership skills
• Ability to work shifts, weekends, and be on standby
• Strong report writing and administrative skills

Key Responsibilities:

• Conduct regular site inspections and patrols
• Supervise and support security officers across assigned sites
• Ensure all staff comply with company policies and procedures
• Handle incidents, emergencies, and client queries professionally
• Complete daily, weekly, and incident reports accurately
• Monitor staff attendance, performance, and discipline
• Assist with scheduling and rostering where required
• Ensure all equipment and vehicles are maintained and used correctly

Key Competencies:

• Leadership and team management
• Problem-solving and decision-making
• Attention to detail
• Professionalism and integrity
• Ability to work under pressure

go to method of application »

Purpose of the role

• Manages the Credit Control Department for Fidelity ADT and is responsible for ensuring the smooth running of all credit, billing and collections functions within the business. This will involve meeting cash collection targets, achieving average debtor day KPI’s, initiating legal action and minimizing bad debts.

Key responsibilities

• Manage department for billing cash allocations and collections aligned to support the overall organisational strategy
• Create a strategy around implementing change and continuous improvements
• Establish a culture and work environment within the department that is customer service focussed and focussed on process improvement
• Ensure proper control environment and compliance with applicable legislation including GAAP, Companies Act, Sarbanes Oxley, etc
• Develop and implements goals, policies, priorities and procedures related to reporting and processes within the debtors control environment and ensure that they are consistently applied.
• Train and development quality team
• Implement and manage effective debt management procedures wrt outstanding debts, debt write offs and debt collection
• Ensure Accuracy of National Customer database/records
• Ensure legal compliance and accurate record keeping
• Approve, monitor and maintain customer credit limits
• Manage and control existing customer account base to minimise credit risk of company
• Review and control new credit applications and propose credit to be granted
• Ensure Debtors and Sales Administration is performed effectively and timeously including authorisation of credit notes, processing of sales invoices and customer contracts timeously and accurately
• Dispute management – managing and responding to customer queries/disputes
• Generate appropriate daily, weekly and monthly reports on debtors
• Develop plans to improve Debtors Book
• Weekly analysis of credit notes to understand source and take action to reduce credit note quantity and value
• Determine the effectiveness of incentive schemes and recommend improvements where appropriate
• Creating strategy around implementing change and continuous improvements
• Liaise with relevant credit buro(s) and attorneys to manage the company’s credit book
• Generate appropriate daily, weekly and monthly reports on debtors
• Sign off and release credit notes as per DOA, analyse reasons and implement process improvements
• Master data management

Qualifications and experience:

• B Comm. degree or equivalent with specialization in finance
• Diploma in Credit Management Level 3 or equivalent
• Extensive knowledge of-applicable legislation
• 8-10 years’ experience in a Credit control department
• Experience in a centralized environment and system implementation will be advantageous
• Experience in Six Sigma/Lean/Process efficiencies will be advantageous
• Extensive experience in managing a credit control department
• Excellent MS Office Skills

Competencies:

• Attention to detail
• Problem solving ability
• Business acumen
• Ability to challenge existing processes
• Assertiveness
• Excellent communication skills – written & verbal

go to method of application »

• Collect on outstanding amounts ensuring good results in: debtors days (DSO), cash collection and reduction of bad debt expense/write off

Minimum Requirements

• Matric
• Credit Management or Finance related qualification
• 2-3 Years Collections experience in a high volume consumer environment
• Strong knowledge of Microsoft Office & Excel
• Working knowledge of LSN and SAP
• Strong People & Communication skills

Job Specification

• Telephonically contact clients with due or overdue amounts in order to obtain payment for the arrears
• Accurately record notes resulting from outbound calls to clients in the Listener system;
• Ensure that the minimum number of prescribed collection calls are achieved daily;
• Capture debit order resubmissions in the Listener system;
• Verify client information in the Listener system when making contact with clients;
• Convert clients from printed communication to electronic communication;
• Obtain commitment from clients to settle their overdue accounts within the shortest possible period of time;
• Follow up on client payment commitments;
• Issue letters of demand & suspension to clients in accordance with the collection policy;
• Review the regional suspense accounts on a daily basis to identify and transfer client payments not yet allocated to the correct account;
• Request the suspension of overdue accounts where the prescribed number of calls and/or communication has been completed;
• Understand & communicate company policies, collection policies & service-specific information to clients;
• Identify the nature of client queries, record the queries in the Listener system (and/or query management tool) & to re-direct the queries to the relevant department/personnel for resolution where the query does not pertain to the Credit Control function;
• Ensure that all forwarded queries are resolved by the relevant departments through constant follow up in order to obtain payment from clients;
• Forward, electronically or printed, copies of client invoices, statements & other relevant documentation as requested by the Contact Centre or by the client directly;
• Address & resolve client queries (where the query pertains to a Credit Control function) identified either through the outbound call process or transferred from the Contact Centre (manually or through the query management tool);
• Communicate the outcome of the resolved query to customers (both internally & externally);
• Accurately prepare various administrative documents including: credit note requests, transfer of funds, client refunds requests, master data amendments, etc. (electronically and/or written);
• Ensure that all off-setting of receipts & credit notes/debit notes is accurately processed on a daily basis;
• Reconcile (where necessary) accounts with credit balances establishing the reason for the credit balance and making the necessary adjustments (refunds or transfers);
• Ensure individual & departmental collection & bad debt provision targets are consistently achieved;
• Always maintain a high standard of customer service, client courtesy & professionalism when interacting with clients;
• Participate in various ad-hoc projects within the Credit Control Department;
• Ensure a high standard of housekeeping at all times.

Skills and behavioural competencies:

• Excellent verbal & written communication skills
• Excellent customer service skills
• Ability to work under pressure & with difficult customers
• Excellent telephone skills
• Computer literate – intermediate Excel skills requirement
• Accuracy & attention to detail essential
• Excellent reconciliation skills
• Attention to detail
• Interpersonal skills
• Consistency
• Resilient

go to method of application »

Job Description

• We are seeking a highly experienced and strategic Senior Security Manager to lead and oversee all security operations within the organisation. The successful candidate will be responsible for managing multiple sites, ensuring compliance with industry regulations, driving operational excellence, and maintaining strong client relationships. This role requires a hands-on leader with a proven track record in the security industry.

Minimum Requirements:

• Grade 12 (Matric)
• Valid PSIRA registration (Grade A preferred)
• Valid driver’s license (essential)
• Minimum 5–8 years’ experience in a senior management role within the security industry
• Proven experience managing multiple sites and large teams
• Strong knowledge of security legislation and operational procedures
• Excellent leadership, communication, and organisational skills
• Computer literacy (MS Office, reporting systems)

Key Responsibilities:

• Oversee and manage all security operations across multiple sites
• Lead, mentor, and manage Security Managers, Supervisors, and Officers
• Develop and implement security strategies, policies, and procedures
• Ensure full compliance with PSIRA regulations and company standards
• Manage client relationships and ensure service delivery excellence
• Conduct risk assessments and implement mitigation strategies
• Investigate incidents and ensure proper reporting and resolution
• Manage budgets, cost control, and resource allocation
• Oversee recruitment, training, and performance management of staff
• Ensure proper scheduling, rostering, and operational planning
• Maintain high levels of discipline, professionalism, and staff morale

Key Competencies:

• Strategic thinking and leadership
• Strong decision-making and problem-solving skills
• High level of integrity and professionalism
• Ability to work under pressure and manage high-risk situations
• Excellent client service and relationship management
• Attention to detail and accountability
   

go to method of application »

Job Description

• The above position is vacant at Robertville, reporting to the Branch Manager. The overall purpose of this position is to manage several Operations Managers in covering the following key areas, client liaison, HR /IR matters, fleet management, expenses control, Investigations and  to ensure the posting of Security officers, that all site security requirements are adhered to and that the Client’s needs are efficiently and professionally met at all times.

Minimum Requirements:

• Matric/Grade 12 Certificate or equivalent. PSIRA Grade A registered.
• Valid Driver’s License with own reliable transport is required.
• At least 10 years’ experience in the security industry.
• At least 5 years’ experience in the Operational Security Management structure.
• Working knowledge of the Firearm Act and Firearm competency.
• Staff management experience is required.
• Computer literacy with expert knowledge of the complete Microsoft package.
• No criminal record or any pending cases.
• Sound planning, administration, interpersonal communication and client liaison skills are required.
• Strong leadership and organisational skills, as well as good interpersonal and communication skills, are essential.
• Knowledge of ISO 9001:2008 Quality Management and its requirements.
• Must reside in or around Johannesburg

Key Performance Areas: (not totally inclusive):

• Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered
• Managing allocated areas to ensure that contractual requirements are met as stipulated by the client
• Ensuring that all Security Officers on the site meet the contractual requirements as stipulated by the Client
• Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services
• General management and supervision of security staff to ensure that required performance is met at all times
• Dealing with all required administration matters
• Liaising daily with management on various operational issues
• Liaising daily with Regional Management on various Operational matters
• Ensuring that all HR related queries are dealt with promptly
• Formulate disciplinary actions
• Ensuring the timeous submission of employment forms to the Regional Office.
• Submitting relevant weekly / monthly incident and general reports to Management
• Investigating incidents and reporting on such
• Must have sound knowledge of the ISO 9001:2008 Management System.

Other personality attributes:

• Assertiveness
• Initiative
• Strong leadership ability
• Presentable

Core Competencies:                                                            

• Analytical, Critical Thinking & Planning skills
• Leadership & Self Development
• Goal Setting & Organisational skills
• Driving & Managing change
• Driven for results
• Interpersonal skills
• Communication direction & skills
• Development of others
• Customer focus
• Teamwork

go to method of application »

• The overall purpose of the position is to ensure that all site-specific security requirements are adhered to and that the Client’s needs are always efficiently and professionally met (as per the SLA).  To ensure the posting of Security Officers and ensure that all operations are managed timeously and effectively.

Minimum Requirements

• Grade 12 (Matric) Certificate of equivalent.
• PSIRA Grade A/B registered and accredited, up to date.
• No Criminal Record or any pending cases.
• Valid driver’s license with own reliable transport.
• Minimum 2 - 5 years Management experience. 
• Staff Management experience essential.
• Computer literacy.
• Clear Criminal Record.
• Must be physically fit and in good health.
• Must reside in Vaal/Sebokeng/Vereeniging/Sharpville area

Key Performance Areas: (not totally inclusive):

• Maintaining good relations between Fidelity Security Services and clients regarding security services rendered.
• Ensuring the posting of Security Officers are done timeously for full site coverage on both day shift and night shift, as per Client SLA agreement.
• Daily feedback and liaison with Fidelity Security Services Management and Clients.
• Liaising daily with Regional Management on various Operational matters.
• Managing allocated areas to ensure that contractual requirements are met as stipulated by the client.
• Ensuring that all Security Officers on the site meet the contractual requirements as stipulated by the Client.
• Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services.
• General management and supervision of security staff to ensure that required performance is always met.
• Ensuring that all Security Officers meet the contractual requirements as stipulated by the client.
• Compiling, distribution, and communication on daily, weekly, and monthly reports.
• Compiling, distribution and communication on all Incident, Accident, and Investigation reports.
• Obtaining statements of all investigations.
• Must have sound knowledge of the ISO 9001:2008 Management System.
• Discipline of staff.
• Attend CCMA and Labour Court if and when required.
• Constantly evaluating the service levels provided and making recommendations to the clients regarding the improvement of services.
• Ensuring continuous assessment of the Client’s premises and minimizing as far as possible risky access and creating several barriers to would be criminals.
• Auditing and verifying the access registers on a daily basis and generating exception reports.

Core Competencies:

• Good communication skills both verbal and written
• Strong planning, organizational, and administrative skills are required.
• Good interpersonal and client liaison skills are required.
• Experience in investigation techniques and report writing.
• Willing and able to work extended/flexi hours if and when required.
• Ability to work under pressure and without supervision. 
• Analytical, Critical Thinking & Planning skills

go to method of application »

Role Overview 

• The National Command and Risk Centre (NCRC) Operator is responsible for managing and coordinating high-pressure security incidents, including kidnapping, extortion, and other critical events. The role requires calm, disciplined decision-making, strict adherence to SOPs, accurate information handling, and professional engagement with distressed clients and families. 
• This is not a routine monitoring position. Operators are trusted to perform under pressure and contribute directly to life-safety outcomes. 

Key Responsibilities 

• Monitor real-time alerts, tracking platforms, and geofence activations 
• Receive and manage high-stress inbound calls from clients and family members
• Maintain accurate, time-stamped incident logs and evidence records 
• Control information flow during sensitive and evolving incidents
• Apply escalation protocols correctly and without delay
• Support command staff, intelligence units, and specialist response teams
• Ensure strict confidentiality, ethical conduct, and documentation discipline

Operational Expectations 

• Operators must be comfortable working extended shifts, including nights and weekends, and managing emotionally charged situations over extended periods. The role demands focus, resilience, consistency, and professionalism under sustained pressure. 

Ideal Background 

• Security or emergency control room operations
• National or regional command Centre environments 
• SOC, NOC, intelligence, or operations roles
• Emergency services dispatch or coordination
• Aviation, logistics, or other high-reliability operational environments

Minimum Requirements 

• Matric (tertiary qualification advantageous)
• Proven experience in control room or operational environments
• Strong verbal and written communication skills
• High level of computer literacy and ability to work across multiple systems 
• Willingness to work in a 24/7 shift environment
• High ethical standard and clean disciplinary record

go to method of application »

• A vacancy exists for Site Manager. The position will report to the Site manager. The main purpose of the position is to ensure that all site specific security requirements are adhered to and that the Client’s needs are efficiently and professionally met at all times.

Key Performance Areas

• Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered
• Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services
• Ensuring continuous assessment of the Client’s premises and minimizing as far as possible risky access and creating several barriers to would be criminals
• Auditing and verifying the access registers on a daily basis and generating exception reports
• Ensuring that all Security Officers on site meet the contractual requirements as stipulated by the Client
• General management and supervision of security staff and ensuring that all their queries are dealt with promptly
• Submitting relevant monthly reports to the Client and Management
• Managing business budget at operational level

Skills required:

• Matric certificate and should be Psira Grade A registered and accredited
• Minimum of  5 years’ experience in security supervising in the hospitality industry 
• NOSA\ISO Safety training
• Must be firearm trained with a clean criminal record
• Computer literacy 
• Strong planning, leadership and organisational skills as well as good interpersonal and communication skills are essential
• Incumbents should be prepared to work shifts and do site visits after hours
• Code 8 Drivers license with own vehicle