Jobs at FirstRand Corporate Centre

Job Description

• To ensure that the Records Management system within the company is used effectively To monitor, control processes and be responsible for accurately, securely and effectively managing information and ensure that quality is maintained
• Define and implement a Records Management operating model and governance framework
• Understand the business unit strategy as well as business requirements from a Records Management perspective
• Assess current records management practices, and establish and implement best practices
• Manage people by executing management responsibilities and create an environment that encourages employee growth and performance excellence
• Participate in planned activities that are appropriate for own and employee development
• Build working relationships across teams and functional lines in order to enhance work delivery, collaboration and innovation

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Job Description

• To play a supportive and investigative role in performing operational processes to ensure that FirstRand and clients are operating within local and cross-border exchange control rules and regulations
• Hello future Currency and Exchanges Specialist!
• FirstRand believes that its people are its single most important resource and will not operate in a sector unless it has people who are right for that market and who share FirstRand’s business values. We recruit self-starters who have a passion for what they do. We empower them, hold them accountable and reward them appropriately. We value diversity in our people, particularly for the way that this contributes to innovative thinking. If you think you will flourish in our environment, and you believe you have the necessary skills and competencies for the position advertised, then we are looking for you!

Role Purpose:

• To play a supportive and investigative role in performing operational processes to ensure that FirstRand and clients are operating within local and cross-border exchange control rules and regulations

Are you someone who can: 

• Deliver against operational and cost targets
• Prioritise resource allocation to minimise and reduce wastage
• Monitor costs for the financial year according to the operational plan
• Allocates and approves expenditure
• Review cost reports and resolves or explains variances to the budget
• Identify, control and escalate potential risks that may lead to increased costs
• Manage costs or expenses within approved budget to achieve cost efficiencies
• Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in
• Engage in cross-functional relationships to obtain and to provide work support
• Deliver customer experience excellence aligned to Organisational values and service standards
• Build professional long-term relationships with customers based on trust that builds the brand
• Collect and interrogate information and feedback to ensure full understanding of customer needs to deliver a quality service
• Deliver service that exceeds customer expectations through proactive, innovative and appropriate solution selection and application
• Provide customers with relevant information to keep them informed of products and service options Implement, monitor and control business processes according to quality standards; policy; and compliance and governance requirements in area of accountability
• Ensure the development, alignment, mapping and implementation of end-to-end processes aligned to the customer journey map
• Research, enable and consult on improvements and opportunities to harness technology and platform enablement
• Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancy
• Monitor customer feedback reports and align processes to maximise efficiencies Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data
• Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets
• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities
• Assess own performance against competencies and skills required delivery
• Identify development needs and select effective solutions to address own development need
• Prepare a personal development plan with management to implement and review as required
• Monitor own progress against development plan and measure impact of results
• Promote teamwork and inclusivity amongst team members and demonstrates behaviours that respect diversity
• Partner and collaborate with team members to achieve team success
• Share information and knowledge that benefits the team

You will be an ideal candidate if have:

Minimum required

• Bachelor’s degree a related field.
• 3-5 years relevant experience

Advantageous

• An industry related qualification or sound understanding of the finance sector

You will have access to:

• Challenging work in a complex and exciting environment
• Opportunities to innovate and create efficiencies.