Jobs at Hollard

Job Advert Summary    
Hello…an exciting new opportunity has just become available in our Hollard Life Solutions, IT area. We are looking to recruit a Senior BI Developer.

• The Senior Data Engineering will report into the Hollard Life Solutions Business Unit area and will provide BI development across all the Business Unit within Hollard.
• The Senior BI Developer will be responsible for transforming data into actionable insight using the Microsoft SQL 2016 stack of Business Intelligence products, primarily in support of the Hollard Life Solutions BU.
• This will be a collaborative role that will be responsible for delivering the full stack in the BI solution from the business requirements gathering, solutions architecture, data models to the semantic models and the reports themselves.
• Should be able to design and develop end to end BI Solutions.
• Be able to do gap and impact analysis on the requirement.
• Accept coaching and mentoring from fellow developers/architects.
• Complete documentation of BI requirements and development according to Hollard standards.
• Provide support to business on existing projects
• Assist business users in acquiring access to reports/databases
• Responsible for the design and implementation of effective cross-functional business intelligence systems and processes.
• Translate business and technical requirements into efficient sustainable BI solutions.
• This will be a dynamic role where you will be an integral member of a small team building an end-to-end business intelligence solution.
• This person should be very analytical with an even mix of business acumen and technical capability.
• The Data Engineer will be responsible for working with analysts, managers, and executives to understand business needs and working with source owners and BI teams to understand the data sources.
• Participate in analysis and design sessions
• Communicate progress with business users and project teams.
• Elicit requirements for ad-hoc data requests, extract data from the various sources using SQL, and deliver request via various reporting tools.
• Update and maintain ETL scripts written in SQL, which extract data from source systems and load the data warehouse.
• Redesign and improvement of existing solutions.

Required Knowledge and Experience    

•  Tertiary qualifications with majors in at least one of the following: Computer Science, Information Systems
•  +5 years’ experience working on Microsoft BI platform
•  Familiar with Agile / Waterfall development methodology
•  Exposure to Visual Studio TFS and C#/VB.Net coding
•  SQL Server 2016+ highly recommended
•  Windows Server 2012+ administration exposure
•  BIML scripting
•  Experience with relational databases i.e. Oracle; Sybase and SQL Server
•  Exposure to database administration function
•  Exposure / Experience designing and implementing dimensional modelling and data warehouses.
•  Good database design skills (required)
•  SSRS, SSAS 2016 +(Multi-dimensional and Tabular)
•  Extensive skills on SSIS
•  Experience in using and writing complex MDX and DAX statements
•  MS PowerBI stack highly recommended (Power Pivot, Power View and Power Query experience)
•  QlikView a plus
•  MDS “Master Data Service” development, maintenance and deployment
•  SQL Server Jobs, Stored Procs, Views, Functions, Indexes, Table Value Functions, etc.
•  SQL performance tuning and enhancements
•  Experience in insurance services an advantage, but not a necessity
•  Knowledge to produce fully automated solutions with minimal human intervention required

Educational Requirements    

• Technical Analysis and Design
• Analyse business requirements and translate them into technical and system requirements to best satisfy these requirements
• Write and maintain technical documentation
• Develop end to end BI solutions
• Adhere BI SDLC and development methodologies
• Unit Testing
• Unit test their own development
• Willingness to take ownership and accountability
• Building and maintain relationships
• Have a collaborative mindset
• Have a strategic mindset when designing solutions that enable standardization and efficiency
• Contribute to the success of the team; co-operate with other employees to improve personal and team performance
• Competencies & Attributes
• Team player & ability to work closely with others
• Be able to function independently should that be required
• Problem solver / solution provider
• Passionate about BI and data integration
• Committed, self-driven & highly motivated individual
• Adaptable; be able to handle change effectively
• Good communication skills
• Able to work by themselves and in a team
• Experience working in an agile manner
• Innovate with new technology techniques
• Ability and willingness to work standby and / or weekends (if required)

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Job Advert Summary    
Hello… an exciting new opportunity has just become available in our Hollard Life Solutions, Operations. We are looking to recruit a Financial Transactions Administrator within our Front Office Department to offer administrative support.

To handle customer enquiries of a financial nature relating to policies, including premiums, premium payment and Maturities & Surrenders.

• Will be responsible for administrative tasks, action requests received from policy holders and branches.
• Checking documents related to policy maintenance within the team as indicated by team lead
• Ensuring task completion within SLA.
• Providing first call resolution to client’s enquiry.
• Assisting with enquiries from walk-in clients, telephonic and written.
• Implementing instructions from Team Leader and general Management.
• Actively contributing towards team process improvements.
• Provide assistance with claim – amendments/alterations on all policies within business rules.

Required Knowledge and Experience    

• Previous experience within financial services industry an advantage.
• 3 years Life Insurance related experience.
• 2 years administration experience - financial/payments administration preferred.
• Life Insurance product knowledge: various policy wordings, business rules etc.
• Operational knowledge of relevant official authorities.
• Understanding of Call Centre environment.
• General Business acumen.
• Excellent telephonic skills, strong verbal and written communication skills.
• Computer Literacy is key (MS Word, Excel and Outlook).

Educational Requirements    

• Matric.
• Long-term FAIS Qualification/relevant post matric qualification.
• Certificate of proficiency.

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Job Advert Summary    
Hello… an exciting new opportunity has just become available in our PetSure Services South Africa Division . We are looking to recruit a Veterinary Claims Officer (Vet).

The primary role of the Veterinary Claims Officer include reviewing claims and liaising with policyholders and veterinary professionals to resolve complaints and queries, as well as providing technical support for the Client Services Team with veterinary and claim related questions.

ROLE RESPONSIBILITIES:

Customer Experience

•  Support the continuous improvement of Customer Experience by understanding and ensuring our existing and new customers’ expectations are met or exceeded.
•  Liaise with internal and external stakeholders including customers and other veterinary professionals to resolve claim queries and disputes in the most efficient and timely manner with focus on customer satisfaction and first contact resolution.
•  Interpret medical records and apply clinical knowledge to commercial scenarios.
•  Ability to explain medical concepts in layman terms to internal and external stakeholders verbally and in writing.
•  Assess and manage GapOnly claims till completion
•  Assist with claims assessing and auditing of high value claims when required.
•  Adhere to expected KPIs and targets in a high-quality standard.

Ensuring they are able to contribute to PetSure’s profitable growth by:

•  Contribute to PetSure’s profitable growth by developing a pipeline of potential customers and managing existing partners to maximise
• performance.
•  Recognise trends from daily operations to identify areas of continuous improvement to optimise customer satisfaction and product growth and provide feedback to Team Leader.
• Build strong relationships and work collaboratively to strengthen service delivery across all business units and to our external partners.

 Ability to work independently and as part of a team.

•  Provide technical support to the Client Services Team and Claim Services Team with veterinary and claim related questions.
•  Identify new areas for learning and personal development to remain up to date with product changes.

Required Knowledge and Experience    
Minimum One year Clinical experience in veterinary field or other relevant industry experience

• Have knowledge of and be able to advise on all aspects of the PetSure’s products and claim related queries.

Essential:

• Excellent communication skills (verbal and written) and ability to handle conflict situations
• Ability to interpret medical records and apply clinical knowledge to scenarios in a commercial setting
• Organised with ability to multi-task and work under pressure
• Strong interpersonal and relationship management skills
• Strong attention to detail
• Excellent problem solving skills
• Intermediate Microsoft Office Skills
• Good mathematical skills

Desirable:

• Understanding and knowledge of the insurance industry
• Commercial acumen
• Educational Requirements    
• Veterinary Science Degree

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Job Advert Summary    
Hello… exciting new opportunities have just become available in our PetSure Services South Africa Division . We are looking to recruit Claims Advisors (Vet Nurses)

• The purpose of the Claims Advisor is to utilise your passion for animals to ensure a smooth process and positive claims experience for our clients, their pets and vets. Primarily responsible, although not limited to managing complex claims until completion. A Claims Advisor is seen as a hard working individual, willing to go the extra mile for our customers. You will communicate with our customers on a daily basis through all mediums and liaise with the Client Service Team and Claims Assessors to ensure all claim decisions are made in a correct and timely manner.

ROLE RESPONSIBILITIES

• Strives to provide the best possible experience for the customer with a consistent, timely and effective service:
•  Responsiveness - Minimise the time taken for a claim to be processed by taking ownership of customer’s claims identified as “complex” and taking all steps necessary to finalise them in a correct and timely manner.
•  Responsibility – Deliver an optimum claims experience for the customer. This includes liaising with Clients and Veterinary Clinics to obtain required documentation in order to process claims including but not limited to consultation notes, full vet histories, pathology reports, invoices, and radiology reports
•  Right first time – Ensure the correct decision is made and communicated clearly on all claims
•  Proficiency – completes Pre-authorisation tasks to a high-quality standard. Assessment is made accurately and within the desired timeframe.
•  Embracement of the digital journey – Supporting our customers by driving greater digital adoption and communications
•  Working as part of the greater GapOnly team to take our customer experience to the next level in claims assessment and processing times.

Ensuring they are able to contribute to PetSure’s profitable growth by:

•  Ensuring quality of an impeccable level.
•  Understanding the needs of our Pet Parents.
•  Demonstrate problem solving & innovation
•  Providing ideas for improvement with the intention of assisting the claims department and PetSure as a whole.
•  Using your technical knowledge to provide advice and assistance to the Client Service team and Claims Assessors.

Build strong relationships and work collaboratively to strengthen service delivery across the business.

•  Effectively manage your day to day workload.
•  Strive to exceed communicated objectives.
•  Take ownership of your development and reaching self-maintained goals.
•  Have open and honest communication with your team leader.
•  Willingly seek out feedback around performance and challenge yourself based on the results.
•  Show flexibility during times of change.
•  Participate in the sharing of knowledge within your immediate peer group and the wider business.
•  Celebrate success with your peers.
•  Show a passion for addressing shortfalls in a timely manner and within policy guidelines.
•  Show enthusiasm for helping other areas of the business during time of need including lodging and assessing claims.

Required Knowledge and Experience    

• Ability to support in the mentoring, training and development of staff is desirable
• Experience in the veterinary field is essential
• Demonstrated history of meeting performance baselines is essential
• Proven experience at developing and maintaining relationships with colleagues and customers
• Understanding of insurance claims and business requirements.
• Demonstrate drive and willingness to adapt to change.
• Intermediate Microsoft Office skills.

Educational Requirements    

• Formal qualification in Vet Nursing.