Jobs at Ignition Group

• The purpose of the Security & Compliance Operations Admin department administrational admin

Job Description

• Responsible for all administrative work
• Policy quarterly review /updates
• Responsible for ISMS (information security management system)
• Manage and co-ordinate all security updates and notifications
• Work with Marketing on Monthly Comms around IT Security
• Prepare and take charge of user awareness training materials and submissions for rollout
• Help with Audit preparation for ISO twice a year
• Responsible for Monthly report pack presentations
• Serve as the primary administrator of the Mango SHEQ platform for all modules (e.g., Incident Management, Document Control, Risk, Audit, Compliance, Non-Conformance, Training).
• Maintain user access, permissions, and profiles in line with organizational role structures.
• Coordinate the uploading, updating, and control of SHEQ and ISMS documentation (procedures, policies, SOPs, etc.).
• Ensure accurate and timely recording of incidents, non-conformances, audits, and corrective actions in Mango.
• Generate scheduled compliance reports, dashboards, and data insights for management review.
• Serve as the primary administrator of the Mango SHEQ platform for all modules (e.g., Incident Management, Document Control, Risk, Audit, Compliance, Non-Conformance, Training).
• Maintain user access, permissions, and profiles in line with organizational role structures.
• Coordinate the uploading, updating, and control of SHEQ and ISMS documentation (procedures, policies, SOPs, etc.).
• Ensure accurate and timely recording of incidents, non-conformances, audits, and corrective actions in Mango.
• Generate scheduled compliance reports, dashboards, and data insights for management review.
• Serve as the primary administrator of the Mango SHEQ platform for all modules (e.g., Incident Management, Document Control, Risk, Audit, Compliance, Non-Conformance, Training).
• Maintain user access, permissions, and profiles in line with organizational role structures.
• Coordinate the uploading, updating, and control of SHEQ and ISMS documentation (procedures, policies, SOPs, etc.).
• Ensure accurate and timely recording of incidents, non-conformances, audits, and corrective actions in Mango.
• Generate scheduled compliance reports, dashboards, and data insights for management review.

Job Requirements

• Senior certificate or NQF 4.
• Diploma or certification in relevant IT field.
• Working knowledge of ISO 27001 standards.
• Familiarity with South African SHE legislation and POPIA requirements

Competencies:

• Strong analytical and problem-solving skills with the ability to troubleshoot complex network and security issues.
• Excellent communication skills for collaboration with internal teams and third-py providers.
• Proven ability to manage multiple projects and priorities in a fast-paced environment.
• A proactive approach to identifying and mitigating risks.
• Ability to document and communicate technical concepts effectively to non-technical stakeholders.

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The role:

• Leaving a legacy starts on day one. We believe that we only get one chance to make a great first impression with our new employees and that every interaction is an opportunity to make the world around us better. Our Team Leaders should always look the part, act the part, and treat their physical environment as a reflection of their legacy and ours.

The detail:

• Management Ensure the team meets their core KPI Sales service targets.
• Target setting, call-flow management and interval control, drive and encourage individuals and the whole team, through call and utilisation times using measurement, targets, reward and recognition, feedback and communication.
• Responsible for the day to day management of your team, including the monitoring of shift patterns, time-keeping, absence, and overtime

Coaching and Developing

• Coach, mentor and develop the team.
• Foster a culture of continuous improvement by seeking ideas, challenging the status quo, identifying best practice and reviewing departmental processes.
• Establish goals both for the team and for individual employees, and conduct regular performance reviews.
• Identify and address any training that your team require.

Collaboration

• Actively work with other Team Managers to ensure that all teams are geared towards achieving the success of the campaign.

Job Requirements

• Matric
• Call Centre Experience