Jobs at King Price Insurance

Purpose of position:

• Communicating with clients and managing relationships in order to increase loyalty and retain their business.

Responsibilities:

• Handling difficult client calls
• Retaining clients as part of the King Price royal family
• Dealing with client queries and complaints in a competent, efficient and professional way, and in accordance with the company’s quality and performance standards
• All dealings with clients must be in alignment with the company culture and values

Requirements:

• Matric or matric equivalent (essential)
• Previous retentions experience (beneficial)

Skills and Attributes:

• Sales and client service oriented
• Attention to detail and quality oriented
• Deadline and results oriented
• Ability to take initiative 
• Enthusiastic and passionate about the job and the company
• Organised, punctual and excellent time management skills
• Teamwork and collaboration
• Good judgment and problem-solving skills
• Adaptable and resilient
• Honesty and integrity
• Good interpersonal and communication skills
• Negotiation skills
• Administration skills

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Purpose of the position

• Providing superior service to internal and external clients. Selling value added products to retain existing clients and attract new business for the organisation.

Responsibilities

• Upselling a variety of products to existing clients
• Maintaining quality standards in line with King Price’s values
• Assisting with client queries and updates

Requirements

• Matric or matric equivalent (essential)
• RE5 (essential)
• Full FAIS Qualification (advantageous)
• Previous call centre experience, preferably in client care and/or sales environments (essential)
• Excellent product knowledge

Skills and Attributions

• Live the King Price values
• Excellent attention to detail and quality oriented
• Strong problem-solving, decision-making and objection handling skills
• Deadline and results driven
• Ability to cooperate and communicate with all levels of management and with external clients
• Strong people skills and client-oriented
• Team player
• Show traits of resilience, integrity, ambition and passion
• Work well under pressure

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Purpose of position:

• Assisting liabilities team manager to ensure continued improvement of customer service.

Responsibilities:

• Attending to allocation of new claim
• Assisting with liability payments and authorisation thereof
• Updating daily payment stats and data
• Attend to payment escalation responses
• Assist with complaints
• Assist with escalation mails
• Ad hoc assistance with authorising and finalising claims
• Assisting team manager with team to achieve targets by working proactively with the team
• Dealing with client queries and complaints professionally and in line with company values
• Assist team manager with escalations to manage relationship with other insurers
• Providing weekly feedback to legal managers
• Assisting with Coaching and training of staff
• Handling and monitoring performance-related issues as well as disciplinary matters

Requirements:

• Matric (essential)
• Minimum 6 years’ experience in short term insurance claims or legal
• Liabilities experience
• Management experience (advantageous)
• Strong working knowledge of Excel

Skills and Attributes:

• Excellent attention to detail and quality oriented
• Strong problem-solving, decision-making and objection handling skills
• Deadline and results driven
• Ability to cooperate and communicate with all levels of management
• Strong people skills and client-oriented
• Excellent communication skills (verbal & written)
• Team player
• Show traits of resilience, integrity, ambition and passion
• Leadership qualities essential
• Live the King Price values