Jobs at Mastercard

Overview

• The Global Compliance team at Mastercard maintains robust programs to meet regulatory obligations and uphold Mastercard’s high standards of integrity. Within Global Compliance, the Legal Compliance Risk Management (LCRM) team operates an independent Quality Assurance function, testing critical compliance processes for accuracy, timeliness, and adherence to Mastercard policies and regulatory requirements. These include customer onboarding, due diligence refreshes, transaction monitoring, sanctions screening, and other key controls.
• We are seeking a Senior Analyst, Compliance Quality Assurance - Crypto & Digital Assets to join the LCRM team.
• In this role, you will evaluate the effectiveness of compliance controls, with a focus on digital asset and cryptocurrency-related risk areas. You will apply rigorous QA testing to assess whether controls supporting Mastercard’s digital asset products and third-party relationships are designed and operating effectively. This role is ideal for a compliance professional with strong QA or audit experience and both knowledge of and experience with digital asset financial crime compliance risks and controls.

Role

• Conduct QA reviews across financial crime and crypto/digital asset-related compliance processes.
• Assess control design and effectiveness against Mastercard policies and regulatory standards.
• Identify control gaps and recommend practical improvements.
• Prepare concise QA documentation, reports, and workpapers.
• Track remediation actions and monitor QA metrics to identify trends.
• Apply compliance QA methodologies to assess emerging risks in digital asset products, services, and third-party relationships.
• Contribute to the evolution of QA testing approaches by incorporating crypto-specific risk indicators, typologies, and control expectations.
• Collaborate with Compliance teams to share findings and support enhancements.
• Leverage AI tools and techniques to enhance QA testing efficiency, identify patterns, and drive continuous process improvements.
• Support audits, exams, and inquiries with QA results and documentation.

All About You

• Bachelor’s degree or equivalent experience required; advanced degree or ACAMS certification preferred.
• 3–5 years of experience in compliance, audit, or QA/testing roles.
• Experience with AML, KYC/KYB, sanctions, or financial crime compliance controls.
• Strong knowledge of BSA/AML, OFAC, and related regulatory standards.
• Demonstrated understanding of crypto and digital asset compliance risks and controls; direct crypto compliance experience preferred.
• Experience applying AI or automation tools to improve compliance testing processes, with a focus on efficiency, accuracy, and insight generation.
• Strong analytical skills and attention to detail.
• Excellent written and verbal communication skills.
• Self-motivated, organized, and able to manage multiple priorities independently.
• Adaptable and eager to learn in a fast-paced, evolving environment.
• Proficient in Microsoft Office; experience with data analysis, automation, or blockchain analytics tools, and familiarity with emerging technologies in digital assets and compliance is a plus.

Corporate Security Responsibility

• Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:
• Abide by Mastercard’s security policies and practices.
• Ensure the confidentiality and integrity of the information being accessed.
• Report any suspected information security violation or breach.
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

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Manager, Products and Solutions

• Develop and execute sales strategies in line with regional and country objectives, that achieve sales, revenue and profit objectives for MPGS, Brighterion, Simplify and other VAS solutions in Southern Africa
• Provides Payment Gateway/Fraud solutions, online payments, eCommerce subject matter expertise and leverages MasterCard integrated solutions to drive sales and revenue goals
• Provides market intelligence and market requirements to product developers and product managers to support product design, development and implementation efforts
• Build and manage a strong sales pipeline and monitor opportunities

Key Responsibilities

• Deliver on assigned market development Payment Gateway revenues through establishing and maintaining a strong sales pipeline.
• Build and manage relationships with acquirers and non-traditional customers like merchants, payment facilitators and payment service providers.
• Identify sales leads and close new business in collaboration with Account Management and Business Development in a highly competitive consultative selling environment and generates incremental revenue from existing clients
• Develop financial modeling and business cases for identified opportunities, as well as coordinate contract development.
• Implement customized solutions that drive value creation for the customer and Mastercard
• Develop, coordinate and deliver customized presentation materials for identified opportunities
• Analyze and interpret customer data to ensure operations are at optimal levels
• Provide support by identifying and resolving customer challenges and escalating within the product vertical as required
• Actively participate in the customer planning and product prioritization process
• Coordinates transitions between sales and implementation teams

Experiences

• Extensive experience in a sales/commercial environment including interacting with customers and closing individual deals within a single market
• Demonstrated expertise and success in achieving sales goals over multiple products
• Experience with payment gateways, fraud screening, alternative payment methods, mobile commerce, e-wallets, multi-channel processing and acquiring
• Strong account management experience - ability to understand customer and constituent needs, marketplace dynamics, industry trends and the competitive landscape.
• Strong interpersonal and negotiation skills - extensive experience in communicating in international environment at senior management level.

Desirable capabilities:

• Relevant tertiary qualifications with a strong track record in the payments industry and deep knowledge of consumer payments.
• High preference for action - results driven and with a disciplined approach to deliver sales targets.
• Strong relationship management skills - experience of managing multiple stakeholders in a multicultural environment, matrixed environment, across multiple geographic locations.

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Products and Solutions

• The Customer Solutions Center is a new structure which enables Mastercard to develop better solutions & bundles for prioritized customer segments in markets.
• It is the housing for all Mastercard capabilities in a geography, and it aims to drive Mastercard growth and revenue by creating and selling compelling data-driven, scalable needs-based solutions to new and existing customers by tapping into Mastercard’s extensive toolbox of products and services offerings.
• Products and Solutions roles will support the Customer Solution Center Lead & Solution Architects to bring together existing MA capabilities, products and solutions in a holistic, bundled way to customers.
• They also act as an expert for their products/solutions portfolio in their geography, to drive market enablement and support sales as well as acting as key interface with regional product teams to ensure an effective feedback loop.
• This role reports to the Customer Solution Center Lead + regional function team (e.g. regional gateway services team)

Key Responsibilities
Act as an expert for their geography/solution portfolio:

• Bring their deep knowledge of products, services or platform capabilities to a solution-selling environment
• Accountable for having a deep understanding of the assigned product, service or platform
• Provide visibility to the CSCL and SA on latest product developments within their purview and communicate accurate solution knowledge to tackle client opportunities
• Proactively monitor and engage with customers to ensure customer success and benefit from Mastercard’s products and solutions
• Support CSC value proposition development and sale:
• Provide the Solution Architects (SA) and the Customer Solution Center Lead (CSCL) with their solution expertise in crafting the value proposition
• Coordinate with the help of SA and CSCL, with other sales specialists in developing an end-to-end value proposition
• Provide their expertise and deep knowledge of product implementation and success with clients during solution selling process (upon the request of the CSCL or AM/BD)
• Drive localization, market enablement and support sales:
• Enabling new capabilities in the market e.g. SRC, MDES, Contactless, QR etc. and ensuring market readiness
• Supporting AM’s in their market to optimize what we have today e.g. providing expert advice/ guidance on prepaid penetration for an existing relationship
• Work directly with client counterparts on non-complex, one solution focused opportunities when the AM needs their support

Knowledge and best practice sharing:

• Share information on latest customer needs and opportunities as well as relevant market intelligence with the product management teams to drive smart solutioning internally within MA
• Share best practices and knowledge with other SSs to improve solutioning of their product, service, or platform within client contexts
• Note: Senior Products and Solutions roles in large CSCs may manage a team.

Required Skills

• Deep technical expertise in assigned product, service or platform capability
• Ability to collaborate and work on internal squads created to develop end-to-end solutions for clients with multiple MA capabilities i.e. products, services or platforms
• Clear ability to problem solve and understand relationship with the client’s needs
• Ability to communicate with and build relationship with client counterparts when requested by account managers or business development managers
• Strong communication skills

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Role Purpose

• This Vice President will lead the Africa regional Specialist Sales team for Mastercard’s Identity and Security portfolio. The VP will be accountable for new business, adoption, revenue growth, and operational excellence across both new logo acquisition and existing client expansion.

Key Responsibilities

Strategic Leadership

• Execute GTM strategy for Mastercard’s Identity, Financial Crimes, Fraud Solutions and Cyber for Payments product lines.
• Support the transformation of the sales model to unlock accelerated growth.
• Partner across the regional SSO business with the Ethoca, Risk Recon, and Recorded Future Sales teams, as well as across the entire regional Services business, to cross-sell and drive leads for other parts of the business.
• Collaborate with the B2B Marketing team and Lead Generation to ensure a robust funnel of opportunities and manage the development of those marketing-influenced deals from the top of the funnel all the way through close.
• Navigate across the region, SSO commercialization and product teams to develop and prioritize sales enablement activities.
• Deliver breakthrough employee experiences and create new opportunities for personal and collective growth

Business Development

• Serve as a player‑coach, leading a sales team to exceed collective quota while consistently delivering against individual targets.
• Accountable for ensuring that established sales pipeline, bookings, and revenue targets are met for the business.
• Align sales teams with customer priorities and goals and ensure measurable impact on revenue
• Collaborate closely with the Partnership team on our partner relationships within the region as well as the Customer Success organization ensuring strong relationships with the existing customer base
• Partner with sales leadership to build and maintain high-quality sales pipeline to enable accurate forecasting.
• Establish scalable processes for onboarding, support, and lifecycle management across the region.
• Build, coach, and certify a team of world-class sales leaders and account executives globally.

Qualifications

• Solid knowledge and understanding of financial services, eCommerce and/or digital security market landscape, solutions and use cases.
• Proven track record of selling and growing software, SaaS, or technology solutions into enterprise organizations with experience in risk, fraud, security, or identity services preferred.
• History of consistently exceeding sales targets as an individual contributor and manager, with a strong ability to motivate, coach and develop a team.
• Ability to focus and execute in a changing environment; ability to make things happen.
• Deep understanding of analytics, data, predictive modeling, and/or business intelligence preferred.
• Strong executive presence with ability to influence cross-functional stakeholders and C-suite clients.
• Strong executive selling and business development skills; proven ability to understand different partner GTM and organizational models.
• Demonstrated ability to manage, grow, and nurture team members, cultivating their career paths and goals
• Experience managing large-scale organizational transformation and talent redeployment.
• Experience navigating complex matrix environments and regional reporting structures.

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Overview

• Mastercard Payment Gateway Services provides an end to end Omni-Channel gateway solution for merchants, payment facilitators and acquiring banks.
• This Product manager role will be responsible for developing, commercial roll-out and scaling Mastercard Payment Gateway Services capability within Southern Africa.

The successful candidate will be responsible for:

• Drive commercialization of the MPGS solution within Souther Africa markets
• Leverage knowledge of local market and regulation to develop go-to-market plans and identify new revenue or business development opportunities
• Be the subject matter expert/business owner and champion product enhancements by building compelling business cases and required product development features
• Uses market knowledge to influence product strategy, product roadmaps and priorities
• Building strong working relationships with partners and suppliers required to offer the MPGS proposition.
• Selects and monitors a product's key performance metrics
• Responsible for in-market product financial performance
• Works closely with Account Teams, Customer Delivery and Marketing to help define and drive execution of go-to-market strategies
• Supports business development through relevant customer meetings, RFP response support, translates deal-specific needs into product requirements (where applicable)

Experiences

• Strong product management background with a proven track record of defining product strategies, launching new products in the eCommerce domain gained through working with Tier 1 merchants, acquiring banks or Payment technology Providers.
• An excellent knowledge of merchant payment acceptances solutions and Omni-Channel payments across key merchant industries such as retail, transit and hospitality.
• A strong knowledge of merchant point of sale systems, payment terminal infrastructure and integration models required to build an end-to-end solution.
• Extensive experience working on product launches in multiple market