Jobs at Mediclinic

MAIN PURPOSE OF JOB

• The Senior Professional Nurse supports the Unit Manager in ensuring a safe and positive client experience by mitigating clinical risks and co-ordinating care delivery. They further provide direct patient care, as well as mentorship to new and student nurses in the unit.

KEY RESPONSIBILITY AREAS

• Ensure comprehensive and safe patient care by mitigating risks and meeting set clinical quality standards
• Manage the client experience
• Ensure optimal supply, retention, and utilisation of staffing resources
• Empower and build staff competence through continuous assessment and development
• Assist with the effective management of operational expenses (including stock and capital)

REQUIRED EDUCATION
ESSENTIAL EDUCATION

• Professional Nurse qualification and
• Postgraduate Diploma in Nursing if managing a specialist unit (e.g. Perioperative Nursing)

DESIRED EDUCATION

• N/A

REQUIRED EXPERIENCE

ESSENTIAL MINIMUM EXPERIENCE:

• 3 years Professional Nurse experience in a hospital
• 1 year mentor experience

DESIRED EXPERIENCE:

• N/A

REQUIRED JOB SKILLS AND KNOWLEDGE

• Pharmacology
• Nursing record keeping
• Nursing processes and procedures
• Computer literate (Microsoft Office)
• Relevant nursing legislation
• Infection prevention and control
• Scientific nursing principles and process
• Audit patient records
• Patient assessment skills
• Develop/ modify a nursing care plan
• Scope of practice for nurse practitioners
• For specialised wards; ACLS; ATLS; PALS trained;
• Risk identification
• Analysing and interpretation skills
• Basic life support trained
• Mentorship

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MAIN PURPOSE OF JOB

• To deliver safe, comprehensive and quality nursing care according to the Scope of Practice

KEY RESPONSIBILITY AREAS

• Deliver quality nursing care in collaboration with a multi-professional team
• Identify, prevent and manage risks to ensure patient safety
• Facilitate a positive patient experience by creating a conducive environment
• Provide accurate and comprehensive records of all nursing interventions
• Create a learning environment that builds staff competence
• Ensure that all utilised stock and equipment are accurately charged

REQUIRED EDUCATION

• ESSENTIAL EDUCATION: Degree / Diploma in General Nursing
• DESIRED EDUCATION:  Midwifery; Postgraduate certificate/ diploma in relevant specialty area 

REQUIRED EXPERIENCE

• ESSENTIAL MINIMUM EXPERIENCE:  None
• DESIRED EXPERIENCE: : 1 year post-graduate qualification experience before placement in a specialised unit

REQUIRED JOB SKILLS AND KNOWLEDGE

• Infection prevention and control
• Pharmacology
• Scientific nursing principles and process
• Nursing record keeping
• Patient assessment skills
• Nursing processes and procedures
• Computer literate (Microsoft Office)
• Develop/ modify a nursing care plan
• Relevant nursing legislation
• Basic life support trained (ACLS; ATLS; PALS training for specialised wards)
• Risk identification

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MAIN PURPOSE OF JOB

• The Unit Manager manages a specific nursing unit, e.g. a surgical ward, to ensure safe patient care and a positive client experience. They further manage human and other resources to ensure that staff are engaged and processes are optimised.

KEY RESPONSIBILITY AREAS

• Ensure safe patient care by meeting set clinical quality standards according to company policies and procedures
• Manage and mitigate clinical risks in the unit
• Lead and manage the staff in the unit
• Manage the unit's operational and capital expenses according to financial and budget guidelines and ensure optimal utilisation of resources
• Manage and actively contribute to a positive client experience in the hospital
• Support the achievement of interdepartmental outcomes
• Manage key stakeholder relations

REQUIRED EDUCATION
ESSENTIAL EDUCATION:   

• Professional Nurse qualification, and Postgraduate Diploma in Health Services Management  or an Accredited Management Qualification OR 5 years of leadership experience in a hospital, and
• Postgraduate Diploma in Nursing if managing a specialist unit (e.g. Perioperative Nursing)

DESIRED EDUCATION:  

• N/A

REQUIRED EXPERIENCE

ESSENTIAL MINIMUM EXPERIENCE:  

• 5 years of Professional Nurse experience in a hospital
• 2 years of leadership experience in a hospital

DESIRED EXPERIENCE: 

• N/A

REQUIRED JOB SKILLS AND KNOWLEDGE

• Auditing and accreditation processes
• Clinical risk management
• Computer literate (Microsoft Office)
• Continuous improvement and quality assurance methodologies
• Financial management
• Healthcare industry
• Human resource processes including employee relations
• Infection prevention and control
• Management of staff productivity
• Nursing functional knowledge
• Patient complaint management
• Relevant nursing legislation

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MAIN PURPOSE OF JOB

• The Client Experience Manager is responsible for developing and implementing strategies to improve the overall experience of clients, including patients, their families, and visitors. This role ensures that all client experience functions within the hospital are carried out effectively to enhance optimal satisfaction while also contributing to the Mediclinic brand's reputation.

KEY RESPONSIBILITY AREAS

• Utilise client experience index data to improve client experience
• Manage overall client experience within the hospital by managing client compliments and complaints, as well as various improvement initiatives
• Manage client journey campaigns by facilitating and coordinating initiatives and campaigns
• Manage & maintain strategic relationships with relevant internal and external stakeholders
• Manage and control client experience budget
• Lead, provide guidance and manage the people in the Client Experience Function to deliver on strategic objectives
• Manage marketing and communication initiatives and campaigns

REQUIRED EDUCATION
ESSENTIAL EDUCATION: 

• 3 Year Diploma and Above from a registered Tertiary Education organisation in Human Sciences

DESIRED EDUCATION: 

• Bachelor’s degree in human sciences (Majors in Communication, Nursing, Marketing, Social Work, or Psychology)

REQUIRED EXPERIENCE
ESSENTIAL MINIMUM EXPERIENCE:  

• 5 years’ experience in service-oriented environment/operations

DESIRED EXPERIENCE: 

• Experience in the healthcare and service industry

REQUIRED JOB SKILLS AND KNOWLEDGE

• Patient Journey Principles
• Knowledge, understanding and application of client satisfaction best practices
• Client Experience Policies and Procedures
• Knowledge and application of Mediclinic Marketing Strategies, Policies and Procedures
• Competent in the utilisation and application of all client experience-related administration and survey systems
• Competent in using Microsoft Office (Outlook, Word, Excel and PowerPoint)
• Budget and cost control principles
• Marketing, branding, media relations and reputation management principles
• Relationship building/ stakeholder management
• Analytical review, interpretation of multiple sources of information and report writing
• Demonstrate a good understanding of relevant health legislation and the ability to apply this in the workplace

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MAIN PURPOSE OF JOB

• To manage the operations in the Centralised Sterile Supply Department (CSSD) and ensure that adequate, functional and sterile medical devices are provided to the operating rooms and other departments in the hospital.

KEY RESPONSIBILITY AREAS

• Oversee the day-to-day processes of the department
• Manage the resources in the department
• To identify, address and report departmental risks

REQUIRED EDUCATION

• Level 3 Hospital: Diploma or Degree in Nursing and Post Graduate Certificate/ Diploma in Perioperative Nursing or Diploma in Operating Department Assistance

REQUIRED EXPERIENCE

• Level 3 Hospital: 3-Years’ post qualification experience of which 2 years must be in a Theatre environment

REQUIRED JOB SKILLS AND KNOWLEDGE

• Infection prevention and control protocols
• Reprocessing cycle of reusable medical devices
• Knowledge of Medico-legal risks
• Stock control principles and practices
• Inventory management
• Knowledge of relevant statutory requirements and accreditation standards
• Computer Literacy (Microsoft Office)