Jobs at Microsoft

We are looking for people with the right values (Respect, Integrity, Accountability), who have a passion to learn and grow, who can work effectively as part of a team to deliver complex solutions and who enjoy meeting new people and travelling.

We Are Looking For Candidates Who Have The

• Ability to quickly establish relationships and credibility with customers
• Confidence in creating and delivering presentations and training
• Confidence to hold challenging business conversations at all levels
• Ability to build trust and drive change with customers
• Ability to learn new technologies quickly through self-learning
• Excellent organization and planning skills
• Ability to travel globally when required
• Obtain Security Clearance in local country
• Be fluent in local language and English

Qualifications

Desirable Technical Skills:

• An appropriate BS/BA degree and relevant industry work experience in a customer facing consulting role
• Ability to work both independently as well as collaborating in a fast-paced team environment where technology and customer requirements can change
• A good understanding of Microsoft’s Modern Enterprise Security Strategy
• Experience working with any of the following Identity solutions: Azure Active Directory, Azure AD Conditional Access, Azure AD B2B/B2C
• Advanced understanding of Windows authentication mechanisms and supporting technologies such as ADFS
• Experience with understanding and troubleshooting
• Knowledge of underlying identity solutions such as Azure AD Logging, Azure AD Risk Events

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Key responsibilities include:

Understand customers' overall applications portfolio, IT and business priorities and success measures to design implementation architectures and solutions (Microsoft and 3rd party solutions) using PaaS, DevOps & Advanced Application coding

• Apply technical knowledge and customer insights to create a modernization roadmap. Architect solutions to meet business and IT needs, ensuring technical viability of new projects and successful deployments, while orchestrating key resources and infusing key Infrastructure technologies (e.g. Windows and Linux IaaS, Security, Networking, etc.), and Application Development and DevOps technologies (e.g. App Service, containers, serverless, cloud native, etc.) as appropriate
• Ensure all solutions exhibit high levels of performance, security, scalability, maintainability, and appropriate reusability and reliability upon deployment
• Develop deep relationships with key customer IT decision makers, who drive long-term cloud adoption within their company to enable them to be cloud advocates
• Be the Voice of the Customer; Share insights and best practices, and connect with Engineering teams to remove key blockers
• Assess the Customers' knowledge of Azure platform and overall cloud readiness to support customers through a structured learning plan and ensure its delivery through partners
• Collaborate with other Cloud Solution Architects in developing complex end-to-end Enterprise solutions on the Microsoft Azure platform
• Maintain technical skills and knowledge of market trends and competitive insights; collaborate and share with the technical community
• Be an Azure Platform evangelist with customers, partners and external communities
• Professional Experience -5+ years of success in consultative/complex technical sales and deployment projects, architecture, design, implementation, and/or support of highly distributed applications required

TechnicalSubject matter expertise in one or more of the following:

• Relationship Building. Proven track record of building deep technical relationships with senior IT executives in large or highly strategic accounts. Experience in managing various stakeholder relationships to get consensus on solution/projects. required
• Problem Solving. Ability to solve customer problems through cloud technologies required
• Collaboration and Communication. Acknowledged for driving decisions collaboratively, resolving conflicts and ensuring follow through with exceptional verbal and written communication skills. Ability to orchestrate, lead, and influence virtual teams, ensuring successful implementation of customer projects. Presentation skills with a high degree of comfort with both large and small audiences (Senior Executives, IT management, Database administrators and Data Scientist) required
• Enterprise-scale technical experience with cloud and hybrid infrastructures, architecture designs, migrations, and technology management required
• Experience and understanding of large-scale application portfolios in enterprise-wide environments (including migration of on-premise workloads to the cloud) required
• Deep domain expertise of cloud infrastructure solutions (i.e. Windows and Linux IaaS, SAP, BCDR, Security, Management, Storage, Networking, OSS, containers and Infra as a code technologies)

 required

• Cloud application development solutions (e.g. PaaS, Serverless, API Management);
• Container orchestration (e.g. Kubernetes, Cloud Foundry);
• Continuous integration technologies (e.g. Jenkins, Spinnaker, Azure for DevOps, Chef, Puppet);
• Web application server technologies, cloud application design, software architecture and practices; (design/development/deployment, Agile, SCRUM, ALM)
• one or more of the following programming languages: C++, C#, Java, Node.js, JSON, PHP, Perl, Python, Ruby on Rails, Pig/Hive
• Experience using integrated development environments (e.g. Visual Studio, Visual Studio Code, Eclipse, XCode, WebSphere) targeting Android, iOS, Linux, Windows, public clouds (i.e. Azure, AWS) 

required

• Experience with scalable architectures using Azure App Service, API management, serverless technologies, container orchestration (e.g. Kubernetes, Cloud Foundry etc.), API management, microservice frameworks etc.
• Software development practices like DevOps and CI/CD tool chains (i.e. Jenkins, Spinnaker, Azure DevOps, GitHub). preferred
• Competitive Landscape. Knowledge of cloud development platforms preferred
• Partners. Understanding of partner ecosystems and the ability to leverage partner solutions to solve customer needs preferred

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Territory Channel Managers curate and connect to customers, an ecosystem of best of breed solutions in territory driving growth in customer acquisition & usage in assigned territory.

Accountable to drive new MW usage, incremental customer revenue and success through partner impact. Partner with the Customer Program Manager, Partner Development Teams, and Partner Marketing Teams to drive channel activation, with a focus on growing Partner Reach, Frequency and Yield across all Cloud Services and with Cloud Services Provider program as the primary motion.

Improve partner sales velocity by ensuring partners are aware of resources and programs available to them to alleviate any friction points; scaling partner impact through our Indirect Providers engagement as well as any complementary partner to partner engagement. Ensure channel execution readiness by leading enablement and activation activities in partnership with the Partner Marketing Advisors.

Maximize MW customer acquisition (MCA), revenue and usage by orchestrating end-to-end sell with motion with the Partner Marketing Advisors and Partner Management teams, to identify the market opportunities, create the relevant Go To Market campaigns inclusive of offers and incentives to drive leads and opportunities for prioritized partners;

Grow partner ecosystem by surfacing customer wins for partner sell with evidence; surface partner capacity and capability needs and key Opportunities to Partner Management team to drive development and recruitment of new partners.

Qualifications

• 10+ years of experience - core sales, channel sales, SMB and scale model experience, business development.
• MS platform experience preferable, especially Modern Work
• Reasonable level of technical proficiency in order to understand partner ecosystem solutions (L200 defined a Fundamentals in TSI framework)
• Extensive experience of managing virtual teams across functions and geographies:
• Inclusive and collaborative - driving teamwork and cross-team alignment
• Strong partner relationship management and solution development skills
• Strong executive presence including communication and presentation skills with a high degree of comfort to large and small audiences.
• Problem solving mentality leveraging internal and/or external resources, conflict resolution, and follow through with partners.
• Bachelor degree required (Sales, Marketing, Business Operations); MBA desired.

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Customer Success: Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes.

Customer Engineers (CEs) are deep technical advisors supporting Enterprise customers to deliver unique value by removing blockers to consumption within their given Solution Area. CEs provide technical support including risk assessments and tuning to operate and optimize a customer’s cloud or on-premise environment. The Customer Engineer provides support delivery services as well as technical readiness through a Customer’s Support contract via dispatch by the account team. Customer Engineer services can be delivered either remotely or on-premises.

Responsibilities

Support Management - 50%

• Participate in proactive account management, spot performance issues, analyze problems, develop solutions to meet customer needs, represent them.
• Provides the most effective method of service delivery by analyzing trends and common themes across customers.
• Create deliverables to address common customer needs & support mobile-first, cloud-first strategy, share intellectual property with others.
• Engages in strategic service delivery planning, in partnership with the virtual account team (VAT), to strengthen targeted customer relationships.
• Gathers customer impressions of products and services and integrates this feedback into decision making.
• Seeks information about the underlying needs of customers.
• Allocates and aligns resources to optimize the customer experience.
• Develops and communicates realistic performance goals and standards.
• Builds plans that consider potential obstacles and immediate and long-term consequences.
• Demonstrates expertise in a specific solution, or several products, feature functions, or services.
• Provides stakeholder assistance throughout deployment to avoid/resolve technical issues.
   

Support Execution - Deliver Results through Teamwork & Optimizing Business Results - 25%

• Seeks opportunities to drive Customer Success business results by collaborating with multiple team members.
• Identifies opportunities to articulate business value and grow customer/partner relationships in alignment with Customer Success business priorities and stakeholder management principles.
• Provides and drives actionable feedback across groups about the customer/partner experience and competitor threats.
• Modifies existing intellectual property (IP) or, where applicable, creates new content.
• Seeks opportunities to drive Customer Success business results by collaborating with multiple team members.
   

Leadership and Growing the Business - 25%

• Consistently apply “lessons learned”, model personal accountability & teamwork.
• Demonstrates an understanding of his or her role and contribution to customer/partner change management and adoption initiatives.
• Understands customer/partner requirements and can map the adoption and optimization of Microsoft technology solutions accordingly.
• Drives and Supports innovation focusing on industry solutions and customer business outcomes on the Microsoft platform.
• Contribute & participate with meetings to articulate Premier offerings to all customers; share knowledge thru communities, adapt for customers.
• Cultivates relationships, credibility, and loyalty with customers and partners intentionally by sharing relevant business expertise.
• Demonstrated Self Learner

Experiences Required: Education, Key Experiences, Skills and Knowledge:

• Analytical Problem Solving
• Building Customer/Partner Relationships
• Product & Technology Expertise
• Leadership
• Value Selling
• Years’ Experience: 3 in systems development, network operations, software support, IT consulting
• Bachelor’s Degree (B.S./B.A.) or equivalent

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Delivery Management

• Partnering with Area Teams lead the delivery of Customer facing engagements to successful outcomes, within the scope of the agreed engagement.
• Act as a trusted advisor to the Customer providing guidance and holding the Customer accountable to the agreed contract.
• Establish Customer conditions of satisfaction and review these with the Customer and project team over the life of the engagement.
• Partnering with key Domain delivery roles (Architects, Consultants etc.) apply core project/program governance techniques to deliver the engagement efficiently and effectively from initiation to closure and identify next steps for the Customer to achieve greater business value.
• Apply best practice through adoption and use of Microsoft delivery methodologies
• Apply monitoring and controlling techniques to identify and mitigate all risks and issues and manage the engagement health effectively, raising awareness early to avoid escalations
• Apply Change Management techniques to improve adoption
• Responsible for engagement resourcing, including engagement and onboarding of partners and subcontractors
• Deliver accurate and regular engagement reporting to both Customers and Microsoft key stakeholders.
• Maintain intellectual property and project deliverables within project repositories
• Participate in internal delivery communities to share best practice and lessons learned

Financial Management

• Execute deliveries on time, on budget and with scope complete, utilizing strong change management practices
• Effectively contribute to the business through accurate financial forecasting and management
• Full accountability for all financial management of projects, including maintaining accurate financial reporting
• Full responsibility for engagement cost, time and expense approvals
• Engage in internal financial forecasting cycles, then tracking progress against forecasts, acting as required

Qualifications
Knowledge, skills and abilities:

• Project Management Professional (PMP) certification with real-world experience, additional certifications (e.g. Agile/SCRUM etc.) are an advantage
• Experience leading deliveries in a professional services capacity, delivering to end Customers
• Demonstrated experience in Managing large and complex Digital Transformation projects, and/or SW Development, Data&AI, IT, Security Infrastructure, Compromise Recovery or Cloud Modernization projects for external customers
• Demonstrated success in leading deliveries within different contractual terms
• Demonstrated effectiveness in leading project or program teams to successful Customer outcomes
• Demonstrated abilities in vision building, leading and motivating multi-disciplinary teams
• Excellent oral and written communication including strong presence with Executive Stakeholders
• Ability to identify risks before they occur and to develop mitigation and avoidance strategies
• Excellent financial management knowledge including relationships between contract types, revenue and costs
• Excellent interpersonal skills, with an ability to facilitate and influence at senior levels
• Flexibility with the ability to balance priorities across multiple tasks