Jobs at MORE Family Collection

Purpose of the Role

• The Talent Sourcing Specialist plays a critical role in identifying, attracting, and engaging top-tier talent for MORE Collection properties. This role supports MORE Collection properties by proactively sourcing candidates, building talent pipelines, and ensuring a consistent and high-quality candidate experience. The specialist will support in reducing time-to-fill, improving quality of hire, and strengthening the MORE Collection employer brand in a competitive talent market.

Key Responsibilities

Talent Sourcing & Pipeline Development

• Proactively source candidates using a variety of channels including our career page, job boards, social media, internal networks, employee referrals and recruitment agents.
• Build and maintain a robust pipeline of qualified candidates for current and future hiring needs.
• Execute sourcing strategies tailored to hard-to-fill and critical roles across MORE Collection properties.

Candidate Engagement & Screening

• Conduct initial screening calls to assess candidate suitability, motivation, and alignment with MORE Collection values.
• Ensure timely and professional communication with candidates throughout the sourcing and screening process.
• Conduct reference, qualification and other checks.
• Maintain accurate and thorough recruitment records in the applicant tracking system.

Market Intelligence & Employer Branding

• Monitor talent market trends and competitor activity to inform sourcing strategies.
• Collaborate with the marketing team to promote MORE Collection’s EVP and attract purpose-driven talent.

Compliance & Process Excellence

• Ensure all sourcing activities comply with Employment Equity legislation and internal recruitment policies.
• Support hiring managers with shortlisting and interview coordination, especially during high-volume periods.
• Contribute to continuous improvement of sourcing tools, templates, and workflows.

Qualifications & Experience

• Diploma or degree in Human Resources, Business, Marketing or related field.
• Minimum 2 years’ experience in talent sourcing or recruitment, preferably in hospitality or luxury service industries.
• Proven success in sourcing passive candidates and managing high-volume recruitment.
• Familiarity with applicant tracking systems and sourcing tools (Simplify.HR, LinkedIn, Job Boards).
• Basic design skills in Canva (Beneficial)
• A strong command of MS 365 Office suite with a focus on formating accuracy.

Skills & Competencies

• Strong interpersonal and communication skills.
• Proactive and resourceful mindset with a sense of urgency.
• Empathy with the ability to show awareness for the candidate experience.
• Analytical and decisive thinking ability.
• High attention to detail and organisational ability.
• Ability to work independently and manage multiple priorities.
• Passion for people and alignment with MORE Collection’s values.

MAXIMIZING YOUR IMPACT AS A MEMBER OF THE MORE FAMILY COLLECTION

• Excellent attention to detail.
• Guest focus philosophy, living the MORE brand and driving the MORE experience.
• Excellent communication skills (written and verbal), practicing honest communication.
• Team player with positive attitude, enthusiasm, and emotional control.
• Excellent time management and self-discipline, interpersonal & solution seeking skills.
• Proactive, use initiative and creative flair when required.
• Committed and loyal, adaptable, and flexible.
• Must work accurately under pressure.
• People skills – tolerance, patience, and care, ability to receive constructive feedback openly.

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Job Description

• We are seeking an experienced Senior Africa Travel Specialist to design and sell complete travel experiences for our discerning guests visiting Southern and East Africa. This role blends expert itinerary planning with proactive sales engagement, requiring a deep understanding of the region, a passion for guest service, and a strong ability to convert leads into bookings that drive revenue growth.

Key Responsibilities:

Travel Coordination & Planning

• Design and sell bespoke, tailor-made itineraries for guests, including flights, transfers, and accommodation with MORE Collection properties and independent lodges/hotels.
• Pro-actively engage with prospective guests to convert enquiries into confirmed bookings.
• Promote upselling and cross-selling opportunities across MORE Collection properties and experiences.
• Maintain current and comprehensive knowledge of MORE Collection properties, including rooms, locations, layouts, and services.
• Stay updated on third-party preferred partners with specialised knowledge of Southern and East Africa. 

Sales & Revenue generation

• Meet or exceed monthly and annual sales targets through direct bookings.
• Track and report on sales performance, conversion rates, and revenue metrics.
• Identify new business opportunities and contribute to the development of sales strategies and campaigns.
• Build and maintain strong relationships with high-value clients. 

Booking Management & Administration

• Ensure accurate booking information is recorded for each reservation according to property requirements in Res Request, Tourplan, Safari Portal and CRM systems.
• Confirm all bookings via email in a timely manner.
• Manage reservation files from inception through guest departure 

Financial Management

• Ensure timely payment collection for reservations
• Submit monthly reconciliations for bookings and financial breakdowns 

Guest Services Excellence

• Resolve guest complaints promptly and professionally
• Ensure all responses and proposals exceed MORE Collection Concierge standards with accuracy and brand alignment
• Follow up with guests post-travel to ensure satisfaction 

Professional Development

• Attend educational trips and trade events as required
• Contribute to departmental profitability through excellent service delivery

Skills and Experience

Education & Qualifications

• Grade 12 certificate (essential)
• Degree or Diploma in Tourism or Hospitality (advantageous)

Experience

• Minimum 8 years of experience in a similar role with proven sales performance, preferably with a tour operator (essential)
• Hospitality/Tourism industry experience (advantageous)

Technical Skills

• Proficiency in MS Office, Tourplan, Res Request (essential)
• Comprehensive knowledge of Southern & East Africa travel (essential)

Core Competencies

• Excellent command of English language and communication skills (essential)
• Strong time management and self-discipline
• Proactive approach with initiative and creative flair
• Team player with positive attitude, enthusiasm, and emotional control
• Strong commercial acumen and ability to close sales.
• Experience working with sales targets, KPIs, and CRM systems.
• Confident negotiator with excellent interpersonal and persuasion skills.

MAXIMIZING YOUR IMPACT AS A MEMBER OF THE MORE FAMILY COLLECTION

• Excellent attention to detail.
• Guest focus philosophy, living the MORE brand and driving the MORE experience.
• Excellent communication skills (written and verbal), practicing honest communication.
• Team player with positive attitude, enthusiasm, and emotional control.
• Excellent time management and self-discipline, interpersonal & solution seeking skills.
• Proactive, use initiative and creative flair when required.
• Committed and loyal, adaptable, and flexible.
• Must work accurately under pressure.
• People skills – tolerance, patience, and care, ability to receive constructive feedback openly.