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Old Mutual Limited (OML) is a premium African financial services group that offers a broad spectrum of financial solutions to retail and corporate customers across key markets in 14 countries.
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Champions our valued customers to achieve their life time goals by identifying their financial needs, providing sound financial advice, recommending and implementing “fit for purpose” financial plans and solutions. Generates leads through networking and relationship building, resulting in ongoing customer interaction and relationship management.
Responsibilities
Skills and Experience
Education
- Bachelors Degree (B), High School (Grade 12) (Required)
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Job Description
- Handle incoming and outgoing sales calls in accordance with predetermined schedules, campaigns and targets.
- Telephonically guide customers through the product offering, pricing, terms and conditions.
- Provide accurate and efficient quotation/s to customers.
- Maintain an agreed lead to sale ratio.
- Maintain an agreed lead to quote ratio.
- Maintain an agreed quote to sale ratio.
- Required to work shifts as scheduled.
- Manage all allocated leads.
- Sell according to agreed targets for the day.
- Maintain a 90% QA average on all calls.
- Accurately and efficiently capture all customer data.
- Finalise calls at point of contact, where possible.
- Forward accurate policy documents to customers within mandated timeframes.
- Deal with all customers in a professional manner in strict accordance with businesses culture, products and quality standards.
- Manage time and workloads to ensure that deadlines and targets are met.
- Demonstrate an excellent knowledge of the business product offerings, campaigns, rules and conditions in order to recommend the right solution to the customer.
go to method of application »
Champions our valued customers to achieve their life time goals by identifying their financial needs, providing sound financial advice, recommending and implementing “fit for purpose” financial plans and solutions. Generates leads through networking and relationship building, resulting in ongoing customer interaction and relationship management.
Responsibilities
Skills and Experience
Education
- Bachelors Degree (B), High School (Grade 12) (Required)
go to method of application »
Key responsibilities will include amongst others the following:
- Actively demonstrate the importance of collaboration by working closely with all stakeholders to resolve resource issues and blockers across delivery teams.
- Plan and track progress against strategic road maps whilst challenging and providing direction.
- Contribute to the building of a strategically agile culture alongside the senior management team.
- In conjunction with the Service Delivery Manager, ensure the staffing levels, skills and capabilities meet demand.
- Communicate with the capability specialists to ensure they have the support and understanding they need to work at maximum effectiveness.
- Identify capability training and development requirement, ensuring employee knowledge and skills are appropriate to their current and future roles.
- Lead the ongoing professional development of the capability specialists and the promotion of best practice within these teams.
- Contribute to the performance management for team members actively managing both strong and poor performance.
- In conjunction with the Service Delivery Manager, understand the pipeline of work. Strategically plan for future business needs and direct the timely deployment of appropriate resources.
- In conjunction with the Service Delivery Manager, identify and organise additional resources based on skill capability and the requirements of the flexible delivery teams.
- Establish and formalise governance, disciplines and controls for a specialist function.
Technical Operations and Development
- Lead the strategic development of a specialist function and think strategically about how to improve, optimize, and expand it to meet the goals and objectives of the business and IT strategy, in conjunction with the Capability Lead.
Technical Effort Management
- Manage capability within budget and schedules.
Organizatonal Management
- Plan and manage capability budgets. Liaise with other relevant groups, partner organizations, and external vendors as needed in relation to operational matters.
- Advise and implement IT disciplines and approaches within a fast-paced tech environment.
- Communicate complex technical information to non-technical people in a comprehensible form.
- Identify improvements to operational systems, processes, and policies in support of IT and business strategy.
Requirements
- Relevant Bachelor’s degree or Diploma in Information Technology
- Relevant Scrum Master Certification essential
- Minimum 6 years of experience in agile software development including coaching on agile methodologies.
- High level of technology awareness and experience of recruiting and /or procuring a wide range of technical expertise.
- A cooperative and outcome focused approach to employee and peer interactions with proven ability to coach and mentor employees through change, harnessing strengths and abilities to affect positive change outcomes.
- Exceptional knowledge and understanding of tools and methods for delivering IT Solutions.
- Demonstrated ability, managing the capabilities needed to deliver in a complex operational environment.
- Ability to guide and prioritise the diverse human resources needs of a specialist team of indirect reports with management experience.
- Changing and improving
- Making effective decisions
- Leading and communicating
- Collaborating and partnering
- Managing a quality service
- Delivering at pace
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Job Description
- Defines and maintains architectural standards for the development, deployment and management of application, information, communication and technology infrastructure.
- Governs and assists solution development to ensure conformance to the Group ICT architectural standards.
- Governs and assists in the Life Cycle Management of solution to promote adherence to OMSA ICT Principles and synergy across Old Mutual plc.
- Researches material, sells concepts and encourages business to assess and refocus both its business and IT strategy.
- Provides consulting to Group Technology project teams and clients.
- Governs development, evolution and maintenance of a detailed OMSA ICT architecture through the involvement of relevant stakeholders, as well as key internal and external forums.
- Provides long-term management of the Group ICT Architecture Strategy.
- Provides input to OMSA ICT Strategy, Policies and Principles.
- Ensures that the Group ICT architecture aligns with OMSA ICT strategy and is presented and approved through the Group Architecture processes.
- Acts on expert advice, and is a key player and sometimes leader in large-scale contract negotiations.
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- Handle incoming and outgoing sales calls in accordance with predetermined schedules, campaigns and targets.
- Telephonically guide customers through the product offering, pricing, terms and conditions.
- Provide accurate and efficient quotation/s to customers.
- Maintain an agreed lead to sale ratio.
- Maintain an agreed lead to quote ratio.
- Maintain an agreed quote to sale ratio.
- Required to work shifts as scheduled.
- Manage all allocated leads.
- Sell according to agreed targets for the day.
- Maintain a 90% QA average on all calls.
- Accurately and efficiently capture all customer data.
- Finalise calls at point of contact, where possible.
- Forward accurate policy documents to customers within mandated timeframes.
- Deal with all customers in a professional manner in strict accordance with businesses culture, products and quality standards.
- Manage time and workloads to ensure that deadlines and targets are met.
- Demonstrate an excellent knowledge of the business product offerings, campaigns, rules and conditions in order to recommend the right solution to the customer.
Responsibilities
Skills and Experience
Education
- Matriculation Certificate (Matric) (Required)
go to method of application »
Focuses on business imperatives of significant operational and/or tactical importance at a specific point in time. Assesses options and proposes solutions in cooperation with line management which could impact the organisation at a tactical/operational level. Provides thought leadership and develops an infrastructure within field of expertise. Requires specialist content knowledge and the ability to focus on an individual aspect of the business underpinned by high level of business knowledge and awareness. Identifies continuous improvement projects through root cause problem solving and manages the analysis design and implementation of projects through multi functional teams including stakeholder management. Provides ongoing support to areas that have gone through major change projects to embed the change and modify the standards thereby ensuring sustainability of the change. Tends to work alone or with a seconded team.
Responsibilities
- Supports the deployment of approved robotic code into the production environment
- Maintains the daily administration of the automation software production environment
- Schedule and run Blue Prism processes
- Case Management, managing and allocating process workloads
- Ensure the stability of the Blue Prism IT environment (monitoring resources, etc..)
- Manages and investigates level 1 RPA exceptions (infrastructure and process exceptions)
- Escalates level 2 business exceptions to appropriate business unit or coordinating Business Unit Operations Manager
- Resolves level 1 RPA exceptions
- Assisting in the provision of timely responses and solutions as required
- Raise change requests or support calls where required
- Supports operational and performance metrics reporting
- Communicating with Blue Prism on software related issues, suggesting improvements and participating with other users in the Blue Prism community
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This role functions as a subject matter expert in a specific field of administration / product / process. Often acts as a point of escalation for matters with higher level of complexity than those handled by Administrators. May act as a coach for administrative staff. Often consulted for system enhancements and testing. Resolves technical and complex problems especially in support of administrative queries/issues. Applies specialist knowledge in a focused role working with relatively complex information.
Responsibilities
- Central point of communication between RPA modelling team and business process SMEs
- Gathers existing process documentation and reviews with process SMEs
- Analyses and clearly documents business process requirements for the automation build including exception handing scenarios and process metrics such as volumes, SLAs, and cycle times
- Works with business SMEs to identify potential reengineering opportunities to streamline the use of robotics (e.g., use of an application interface vs. an user screen)
- Work closely with Blue Prism developers to understand and assist with the creation of their solution design, ensuring they deliver a solution that meets the business requirements.
- Documents operational run books that describe the steps of the automated process and exception scenarios
- Plans and facilitates user acceptance testing
- Records and communicates defects identified by business in user acceptance testing
- Responsible for obtaining sign off from the appropriate business process owners prior to deploying the robotic process into production
- Provides training to the business process SMEs and their teams on performing the new process using robotics
- Supports remediation of production defects, as needed
Method of Application
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