Automation Analyst at Old Mutual South Africa

This role functions as a subject matter expert in a specific field of administration / product / process. Often acts as a point of escalation for matters with higher level of complexity than those handled by Administrators. May act as a coach for administrative staff. Often consulted for system enhancements and testing. Resolves technical and complex problems especially in support of administrative queries/issues. Applies specialist knowledge in a focused role working with relatively complex information.

Responsibilities

• Central point of communication between RPA modelling team and business process SMEs
• Gathers existing process documentation and reviews with process SMEs
• Analyses and clearly documents business process requirements for the automation build including exception handing scenarios and process metrics such as volumes, SLAs, and cycle times
• Works with business SMEs to identify potential reengineering opportunities to streamline the use of robotics (e.g., use of an application interface vs. an user screen)
• Work closely with Blue Prism developers to understand and assist with the creation of their solution design, ensuring they deliver a solution that meets the business requirements.
• Documents operational run books that describe the steps of the automated process and exception scenarios
• Plans and facilitates user acceptance testing
• Records and communicates defects identified by business in user acceptance testing
• Responsible for obtaining sign off from the appropriate business process owners prior to deploying the robotic process into production
• Provides training to the business process SMEs and their teams on performing the new process using robotics
• Supports remediation of production defects, as needed