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  • Posted: Dec 17, 2019
    Deadline: Not specified
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    Old Mutual Limited (OML) is a premium African financial services group that offers a broad spectrum of financial solutions to retail and corporate customers across key markets in 14 countries.


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    Manager Claims Support

    • Register direct marketing claims in adherence with SLA.
    • Arrange assessment in adherence with SLA.
    • Continuously improve claims service, manage claims spend and contain the increase in average cost of claims.
    • Reduce/ maintain claims effectively.
    • Reduce/ maintain turnaround time of claims.
    • Ensure effective implementation and compliance of claims/ operational systems or procedures.
    • Ensure diary is maintained.
    • Ensure estimates are raised accurately and timeously in accordance with best practice as and when new claims and newdocuments are actioned.
    • Collaborate and work closely together with others thereby leveraging constructive team dynamics and innovation
    • Share and transfer product, process and systems knowledge with colleagues
    • Be aware of capacity building initiatives (i.e. development programmes, training, mentorship, coaching etc.)
    • Align own behaviour with the organisation culture and values
    • Achieve stipulated/agreed performance objectives
    • Actively participate in own professional development and career path.
    • Proactively ensure use of time, of resources, money, materials or equipment is in line with policies and procedures.
    • Comply with corporate governance policies, procedures and standards.
    • Operate within agreed mandates.
    • Provide customer services in line with quality and performance standards
    • Build positive customer relations and solve or escalate customer queries and complaints
    • Gather feedback on customer satisfaction and report to the relevant party
    • Proactively suggest improvements in customer service and relations where applicable.
    • Adhere to specified standards, policies, practices and procedures.
    • Identify and recommend areas / ways to improve processes

    Job Requirements

    • Grade 12
    • Appropriate Insurance Qualification
    • FAIS Credits
    • 1 - 2 years’ relevant Short Term Insurance Claims experience
    • Call centre experience

    go to method of application »

    Contact Centre Agent

    • Take inbound and make outbound calls in accordance with predetermined schedules and online customer requests
    • Telephonically take customer through the service process.
    • Finalise calls at point of contact, where possible.
    • Deal with all customers in a professional manner in strict accordance with M&F values and standards.
    • Manage time and workloads to ensure that deadlines and targets are met.
    • Demonstrate an excellent knowledge of the M&F products, services, claims process and retention criteria in order to recommend the right solution and offer exceptional service to the customer.
    • Be personally responsible for reaching set targets.
    • Identify trends and opportunities for improvements or new products/ services based on customer input, and escalate to the Team Leader.

    Job Requirements

    • Grade 12
    • Relevant Post matric qualification an advantage
    • Appropriate Insurance Qualification
    • 150 insurance FAIS credits and RE
    • 2 year Short Term Insurance and/orCall Centre experience
    • Computer literate, preferably with call centre software.

    Additional Details

    • Organization and Attention to Detail
    • Results Orientation
    • Customer Focus
    • Product Knowledge
    • Decision making and problem solving

    Method of Application

    Use the link(s) below to apply on company website.

     

  • Send your application

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