Jobs at OLX Group

• Are you keen to be on the front line of site content protection by ensuring that all vehicle related data is scrutinized through carefully, analyzing customer data, across all channels of the AutoTrader world. 
• The moderation agent ensures any inaccurate information is rejected or repaired in line with Auto Traders’ strict quality standards. The moderation agent constantly seeks innovative ways to improve the customer experience on the AutoTrader website, whilst actively living the corporate value system.

Minimum Requirements

• Matric/ Grade 12
• At least 2 years’ experience: Admin and Customer Support

General Responsibilities

• Escalate and resolve queries within a defined service level agreement (SLA)
• Comprehensive knowledge across multiple internal and external facing systems and products:
• Review, escalate and correct the following site content areas 
• Performance analysis of customer profiles and high-risk customers are identified.
• Service assistance to Onboarding when required (off site visits & stock loading)
• Scrutiny: Rejecting suspected fraudulent adverts and repairing of low-quality private listings
• Ensure all strategic ad hoc campaigns are understood and delivered on within agreed specs.
• Reporting on weekly and monthly tasks and the performance of these tasks
• Ensure all VINS are verified to correct data standards and escalated when unable to verify a VIN via the VIN verification process.

Skills

• Excellent bilingual verbal and written communication skills
• Excellent telephone Etiquette  
• Outstanding problem solving skills
• Excellent administration skills
• Ability to use initiative
• Ability to trouble shoot online Systems 
• Ability to trouble shoot all digital products
• Ability to learn
• Inter personal skills
• Ability to work in a team
• Decision making skills
• Ability to Multi-Task
• Excellent report writing skills
• MS Office Skills – Level One
• Time Management Skills
• Customer Service skills – Conflict Resolution
• Diary Management skills
• Telephone etiquette 
• Customer Service
• Technical front line support

go to method of application »

The ideal candidate will:

• Exhibit a "work hard, play hard" attitude
• Thrive in a high pressure, target driven environment.
• Be determined to deliver exceptional results
• Always go the extra mile
• Possess an unquestionable work ethic
• Excel under pressure
• Be comfortable with numbers and data analysis and be able to articulate same
• Have a solid level of digital sales experience in a digital environment
• Be proficient in Excel and or Google sheets
• Be fluent in English and have a good understanding of the Afrikaans language in order to effectively communicate with this regions customers
• Possess a solid understanding of the motor industry
• Be an “always-on” AutoTrader brand ambassador

Key Responsibilities

• Drive sales revenue by implementing the AutoTrader selling process across your customer base, engaging with executives and decision-makers, and meeting specified deadlines to deliver value.
• Entrenching customer loyalty by articulating and demonstrating through data, the true value that AutoTrader brings to its customers.
• Enhance dealer yield by consistently upselling products to customers - based on customer needs and driven by data
• Expand customer base through new business development, focusing on:
• Identifying and qualifying prospects via cold calls and outbound initiatives.
• Building relationships with new customers to maximize revenue growth opportunities.
• Ensure all client visits and calls align with the designated contact plan.
• Maintain rigorous records of daily meetings and calls using activity tracking sheets.
• Collaborate with internal departments to coordinate resources that aid in deal progression and closure.
• Meet monthly targets to fulfill the defined customer contact plan for your area.
• Provide exceptional service to all customers.
• Encourage feedback through customer ratings to continually improve service delivery.
• Prepare a monthly report on your area and present the same in sales meetings

Minimum Requirements

• Matric or equivalent qualification with normal mathematics as a subject and passing with a minimum C-grade.
• Formal sales qualification will be advantageous.
• Solid understanding of the digital environment
• Proven track record in digital/online sales
• At least 3 years in a B2B sales environment
• Minimum 3 years of experience working with MS Excel
• Proficient in Google Suite products, such as Google Sheets and basic excel calculations
• Capable of working independently
• Experience in cold calling and new business development
• Professional and well-presented
• Proficient in sales techniques

Key Skills

• Strong analytical and numerical skills - ability to use data and numbers through analysis to tell a solid sales story - showing opportunities and gaps
• High emotional intelligence (EQ) - resilient, determined
• Solid understanding of the digital environment - e.g. AI, SEO, Adwords, organic search, keywords etc.
• Strategic thinker with strong planning ability
• Excellent verbal and written communication skills
• People-oriented with strong relationship-building skills
• Well-organized and a good listener
• Independent and reliable
• Effective time management
• Self starter, independent thinker

Who we are looking for

• Must have matric or equivalent
• Proven track record in New Business Development
• Understanding of online classifieds will be an advantage
• Proven track record in digital / online sales
• Minimum of 3 years of service in a B2B environment
• Minimum 3 years working with MS Excel
• Working knowledge of Google suite of products ie. Google Sheets
• Experience working independently
• Experience cold calling/ developing new business
• Well presented

What Success Looks Like

• Being trustworthy and credible
• Valuing healthy conflict & critique
• Demonstrating commitment
• Accepting accountability
• Embrace change with enthusiasm
• Focusing on results and thriving in a high-performance sales environment

go to method of application »

The ideal candidate will:

• Exhibit a "work hard, play hard" attitude
• Thrive in a high pressure, target driven environment.
• Be determined to deliver exceptional results
• Always go the extra mile
• Possess an unquestionable work ethic
• Excel under pressure
• Be comfortable with numbers and data analysis and be able to articulate same
• Have a solid level of digital sales experience in a digital environment
• Be proficient in Excel and or Google sheets
• Be fluent in English and have a good understanding of the Afrikaans language in order to effectively communicate with this regions customers
• Possess a solid understanding of the motor industry
• Be an “always-on” AutoTrader brand ambassador

Key Responsibilities

• Drive sales revenue by implementing the AutoTrader selling process across your customer base, engaging with executives and decision-makers, and meeting specified deadlines to deliver value.
• Entrenching customer loyalty by articulating and demonstrating through data, the true value that AutoTrader brings to its customers.
• Enhance dealer yield by consistently upselling products to customers - based on customer needs and driven by data
• Expand customer base through new business development, focusing on:
• Identifying and qualifying prospects via cold calls and outbound initiatives.
• Building relationships with new customers to maximize revenue growth opportunities.
• Ensure all client visits and calls align with the designated contact plan.
• Maintain rigorous records of daily meetings and calls using activity tracking sheets.
• Collaborate with internal departments to coordinate resources that aid in deal progression and closure.
• Meet monthly targets to fulfill the defined customer contact plan for your area.
• Provide exceptional service to all customers.
• Encourage feedback through customer ratings to continually improve service delivery.
• Prepare a monthly report on your area and present the same in sales meetings

Minimum Requirements

• Matric or equivalent qualification with normal mathematics as a subject and passing with a minimum C-grade.
• Formal sales qualification will be advantageous.
• Solid understanding of the digital environment
• Proven track record in digital/online sales
• At least 3 years in a B2B sales environment
• Minimum 3 years of experience working with MS Excel
• Proficient in Google Suite products, such as Google Sheets and basic excel calculations
• Capable of working independently
• Experience in cold calling and new business development
• Professional and well-presented
• Proficient in sales techniques

Key Skills

• Strong analytical and numerical skills - ability to use data and numbers through analysis to tell a solid sales story - showing opportunities and gaps
• High emotional intelligence (EQ) - resilient, determined
• Solid understanding of the digital environment - e.g. AI, SEO, Adwords, organic search, keywords etc.
• Strategic thinker with strong planning ability
• Excellent verbal and written communication skills
• People-oriented with strong relationship-building skills
• Well-organized and a good listener
• Independent and reliable
• Effective time management
• Self starter, independent thinker

Who we are looking for

• Must have matric or equivalent
• Proven track record in New Business Development
• Understanding of online classifieds will be an advantage
• Proven track record in digital / online sales
• Minimum of 3 years of service in a B2B environment
• Minimum 3 years working with MS Excel
• Working knowledge of Google suite of products ie. Google Sheets
• Experience working independently
• Experience cold calling/ developing new business
• Well presented

What Success Looks Like

• Being trustworthy and credible
• Valuing healthy conflict & critique
• Demonstrating commitment
• Accepting accountability
• Embrace change with enthusiasm
• Focusing on results and thriving in a high-performance sales environment