The OLX Group is a network of leading classifieds platforms in 45 markets, including brands like OLX, Avito, letgo, dubizzle, storia, stradia, among others. The OLX Group connects local people to buy, sell or exchange used goods and services by making it fast and easy for anyone to post a listing through their mobile phone or on the web. Hundreds of millions...
Read more about this company
Are you keen to be on the front line of site content protection by ensuring that all vehicle related data is scrutinized through carefully, analyzing customer data, across all channels of the AutoTrader world.
The moderation agent ensures any inaccurate information is rejected or repaired in line with Auto Traders’ strict quality standards. The moderation agent constantly seeks innovative ways to improve the customer experience on the AutoTrader website, whilst actively living the corporate value system.
Minimum Requirements
Matric/ Grade 12
At least 2 years’ experience: Admin and Customer Support
General Responsibilities
Escalate and resolve queries within a defined service level agreement (SLA)
Comprehensive knowledge across multiple internal and external facing systems and products:
Review, escalate and correct the following site content areas
Performance analysis of customer profiles and high-risk customers are identified.
Service assistance to Onboarding when required (off site visits & stock loading)
Scrutiny: Rejecting suspected fraudulent adverts and repairing of low-quality private listings
Ensure all strategic ad hoc campaigns are understood and delivered on within agreed specs.
Reporting on weekly and monthly tasks and the performance of these tasks
Ensure all VINS are verified to correct data standards and escalated when unable to verify a VIN via the VIN verification process.
Skills
Excellent bilingual verbal and written communication skills
Gmail
Yahoomail