Jobs at Salt South Africa

Responsibilities:

• Provide leadership and mentorship for UX Designers.
• Collaborate with product managers, software engineers, and business to solve complex challenges and craft user-centric solutions.

What skills are required…

• Customer centricity
• User-centered design
• Wireframing & prototyping
• Research skills: Qualitative and quantitative
• Usability testing
• Chairing workshops & meetings
• Project & people management

Experience & Qualifications:

• 7 years of experience in UX Design.
• Experience in leading design teams.
• Portfolio of UX-focused work samples for web and mobile applications.

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Responsibilities:

• Support our regional heads with the partner brand requirements and campaigns in the region.
• Make sure that there are proper briefs and all stakeholders are aligned in terms of the scope and the proposed outcome of requests.
• Working with all the necessary internal/external resources to ensure that we get the outcome that we need.
• Delivering high-quality work for our partners.
• report on the impact of our work on a monthly basis and drive incremental improvement/changes if needed.
• Working with the regional heads and the internal growth team to assist with the planning and coordinating the execution of the growth plan for each brand/region.
• This might include but is not limited to social media planning and posting, in-store campaigns, digital campaigns, sponsorships and digital marketing.

Qualifications/Experience:

• Minimum 5 years’ experience in a similar role or industry.
• Strong knowledge of Social and Google Analytics.
• Content development and Performance.
• Strong experience in Project planning.
• Marketing degree or relevant.
• Excellent communicator.

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About the role:

• Lead the Customer Success and Support teams
• Lead client engagements and accounts
• Make important policy, planning, and strategy decisions
• Develop, implement, and review operational policies and procedures
• Help promote a company culture that encourages top performance and high morale
• Meet with clients
• Run and project manage priority strategic projects and initiatives

About you:

• Technical understanding of Software / Cloud Services
• Experience with enterprise software implementations
• Strong interpersonal relationship building and executive communications skills
• Strong business writing skills essential, with the ability to create content independently with limited initial input
• The ability to manage multiple customer accounts and projects simultaneously
• Strong project management skills

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About the role

• Be responsible for customer success
• Facilitate client engagements
• Organise their CRM (Customer Relationship Management) systems efficiently
• Meet with clients
• Field feedback and requests
• Work with the technical team to provide client feedback
• Assist with on boarding, installation, and training
• Process support requests and communicate resolutions with the client
• Assist with on site support and engagements where necessary
• Report on client health and status
• Hybrid working arrangement

About you:

• Strong client service skills
• Excellent relationship building and interpersonal skills
• Technical understanding of Software / Cloud Services
• The ability to manage multiple customer accounts

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Responsibilities:

• Oversee Operational Performance and financial of different accounts simultaneously, ensuring quality work, Budget and meeting deadlines, and that plan creation and execution map to goals.
• Show excellence writing when crafting internal and client materials.
• Introduce clients to new capabilities, initiate new business process and display strong presentation skills during client pitches
• Play a key role in the creation of communications plans and goals.
• Able to deliver high-quality external and internal communications content
• Serve as daily client contact and act as client lead when appropriate.

Qualifications/Experience:

• At least 10+ years of relevant experience in public relations and/or related fields including research, advertising, management consulting, media and publishing.
• Bachelor’s degree in a related field
• Strong Experience effectively managing multiple sizable account (including financials) and serving as the daily client contact simultaneously.
• Exceptional written and verbal communications skills along with the proven ability to consistently make sounds judgements and effectively motivate and manage teams.

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Responsibilities:

• Marketing Account Director supports the Strategic Client Partner Team in growing the size of the overall ad spend.
• Managing campaigns from the briefing with the client till delivery.
• Crafting client briefs and ensuring internal teams understand requirements.
• You create energy, enthusiasm and alignment internally around the client brief.
• Communicating with internal and external stakeholders around progress.
• Take ownership of your accounts finances and ensure CE’s and billings are completed on time as outlined by the Finance team.
• Participate in client pitches, QBR’s and status meetings.
• Leading and directing the account managers activities on a daily basis.

Qualifications/Experience:

• 3-5 years’ work experience in a similar role
• Strong track record of performance.
• A passion for advertising as a career not a job
• FMCG client experience
• Extroverted person

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Responsibilities Include

• Create a unified, cohesive set of UX and visual guidelines for all mobile & web products
• Plan strategically as a partner with engineering, product and brand to define the future of design systems
• Create high-quality mocks and interactive prototypes to communicate your work. Use user research and data to inform your reasonings
• Take ownership of, and collaboratively develop our user personas, user journey maps, and design principles.
• Advocate for design by sharing your work and presenting cross-functionally. Be able to precisely articulate design rationale and goals
• Inspire the entire team and our internal partners by bringing new ideas to the table and defining next-generation interfaces, be the voice of our customers and advocate for their needs and abilities.
• Conduct your own research via a range of techniques such as usability & user testing, guerilla testing, customer interviews or using qualitative or quantitative product data
• Recruit, and coach junior designers
• Work closely with the Product Manager in a cross-functional agile environment
• Champion UX within the Agile planning process, and ensure that the best solutions are delivered, even in the face of technical constraints

Requirements

• Minimum of 10 years experience in a Design System/ Product Design
• Outstanding portfolio of design projects
• Solid knowledge of Figma and prototyping tools
• Team spirit; strong communication skills to collaborate with various stakeholders
• Good time-management skills
• Ability to clearly and effectively communicate design processes, ideas, and solutions
• Ability to initiate and drive design projects to completion with minimal guidance

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Responsibilities Include

• Take ownership of, and collaboratively develop our user personas, user journey maps, and design principles.
• Conduct your own research via a range of techniques such as usability & user testing, guerilla testing, customer interviews or using qualitative or quantitative product data
• Recruit, and coach junior designers
• Initially work as part of an agile team to design features according to our roadmap. As the team grows, there will be a step back, and more will be achieved through your team
• Design mockups, wireframes, user flows, prototypes, and other UX artifacts for web, mobile and tablet
• Work closely with the Product Manager in a cross-functional agile environment
• Help shape, contribute to, and improve our ever evolving Design System.
• Be the voice of our customers and advocate for their needs and abilities.
• Champion Experience Design within the Agile planning process, and ensure that the best solutions are delivered, even in the face of technical constraints
• Stay up-to-date with the latest digital and mobile design best practices and UX trends as well as educate others within the business on the benefits of Experience Design

Requirements

• Minimum of 10 years experience in a Product Designer role
• Outstanding portfolio of design projects
• Solid knowledge of Figma and prototyping tools
• Team spirit; strong communication skills to collaborate with various stakeholders
• Good time-management skills
• Ability to clearly and effectively communicate design processes, ideas, and solutions
• Ability to initiate and drive design projects to completion with minimal guidance

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Duties and responsibilities…

• Planning and implementing creative ways to collect and analyse the customer behaviour that informs the design of key product features.
• Designing interactions between users and new features using workflows and wireframes.
• Creating prototypes for usability testing and design discussions.
• Conducting user research and usability testing; performing competitive audits and market research and converting your findings into design decisions.

Behaviours to demonstrate…

• Highly collaborative and transparent team player.
• Evangelize and embrace design thinking.
• Ability to be upfront, honest, and accountable.

Essential skills and experience…

• Understand established and evolving standards, as well as best practices for human-computer interactions.
• Comfortable talking to stakeholders at all levels.
• Demonstrable experience facilitating design thinking workshops.
• Comfortable gathering requirements and contributing to the definition of deliverables.
• Use established usability principles to predict problems in user interfaces.
• Able to plan and execute usability tests and can record, analyse and present the resulting data to an audience outside your team.