Jobs at Santam Insurance

The Market Conduct Officer’s function forms part of the greater Market Conduct Team that is tasked to identify and mitigate TCF / Market Conduct risks for Santam Structured Insurance Limited [Non-Life] as well as Santam Structured Life Limited [Life]. Market regulation attempts to ensure consumers are charged fair and reasonable insurance prices. It also strives to ensure consumers have access to beneficial and compliant insurance products, and are protected against insurers that fail to operate in ways that are legal and fair to consumers.

What will make you successful in this role?

• The candidate will perform intermediary [claims] as well as general market conduct services under the supervision of the Line Manager.
• Correct decision making in terms of rejecting claims. Review and approve / overturn rejection requests submitted by SSI / SSL business partners + record keeping.
• Policy documentation reviews
• SSI / SSL Complaints management [OLTI / OSTI / FAIS Ombud including direct complaints received] + record keeping.
• Technical Underwriting and Claims support to business partners.

Qualification An Experience

• Grade 12
• RE5 accreditation is a requirement [Completed: RE 5 examination, Class of Business Training and professional qualification]
• Insurance / finance or law tertiary qualification will be an added advantage
• Minimum 7 years working experience in the Non-life or Life insurance industry is a requirement
• Sound understanding of TCF [Market Conduct Principles] as well as General Insurance, Claims and underwriting principles

Knowledge And Skills

• Must be coherent and have a good telephonic manner
• Excel and word
• Underwriting and Claims experience
• Compliance
• Market Conduct / TCF
• Complaints Management
• Research and application
• Drafting and reporting
• Statistical reporting and interpretation
• Good verbal & written communication
• Monitoring

Competencies

• Conflict Resolution
• Must be accurate and pay attention to detail
• Good judgement
• Client Service Orientation
• Deadline driven
• Analytical and conceptual skills

go to method of application »

The main purpose of the job is to support the marketing team and coordinate training and other broker functions.

Key Functions
Function Coordination

• Function arrangement
• Material Preparation for training functions
• Assistance in hosting functions (Candidate should be well spoken and presentable)
• Invitation and RSVP management
• Roadtrip preparation and scheduling of meetings with clients

Stats Preparation

• Broker Premium consolidation
• Broker information consolidation
• Broker target consolidation
• Broker area distribution

Minute taking and preparation

• Scheduling meetings for departments
• Taking minutes at Marketing and related meetings
• Distribution of tasks agreed at meetings and follow-ups to it

Marketing Training

• Powerpoint Presentation preparation
• Research for Marketing Presentations

Quoting and Admin

• Quoting on instruction (ie: understanding of systems and a basic knowledge of insurance)
• Renewal preparation monthly
• Solving of queries on instruction between various departments

Qualification And Experience

• Post Graduate B.Comm or Engineering Qualification
• 2 year in short term insurance marketing experience
• Computer Literacy: Microsoft Office - proficiency in Word, Excel PowerPoint and Microsoft Outlook
• General Secretarial skills
• Driver’s license (and own vehicle)

SUBSEQUENT TO APPOINTMENT

• Various practical industry courses and on the job coaching
• Continuous development of interpersonal skills

PERSONAL QUALITIES

• Well spoken
• Bilingual
• General understanding of engineering insurance
• Ability to perform tasks under pressure
• Presentable