Jobs at MTN

JOB DESCRIPTION
Operational Planning

• Liaising with relevant areas when necessary to ensure delivery of required solutions, customer experience and SLAs. Initiate corrective actions where applicable.
• Manage daily activities and bill run tasks to ensure the bill run deadlines are met.

Ensure timeous and accurate bill delivery.

• Ensure MTN SA customers billing data integrity maintained and updated timeously.
• Billing Management
• Assist with end-to-end bill runs, including online and mobile platforms and processes.
• Manage and control the end-to-end billing process – account management, and query resolution.
• Manage billing queries, ensuring accurate and timeous resolution as per agreed turnaround time to ensure accurate bills.
• Manage the fixes of all system integration failures daily, validating reports to eliminate any failure patterns, initiating incident report with all internal stakeholder and ensure resolution and permanent fix (24hr support to the business in this area).
• Assist with system data clean-up – ensure data integrity compliance with system requirements.
• Provide feedback and input on monthly variance reports

RESPONSIBILITIES
Query Management

• Perform detailed Root Cause Analysis on the Billing Adjustments.
• Investigate and prepare adjustments for review and approval.
• Manage and control the query management logging systems, ensuring that queries logged are actioned and completed within agreed KPIs and ensuring correct query resolution and feedback to initiator (24hr support to the business in this area).
• Prepare account reconciliations for both internal and external customers.
• Attend customer meetings and provide timeous feedback on queries.
• Manage the daily query queues to ensure query resolution within agreed SLA’s/OLA’s.
• Liaise with internal and external customers to ensure root cause of issues are addressed and corrected.

Quality Control

• Following clear and linear procedures of problem solving, monitor system performance through root cause analysis.
• Assist with quality checks on bill run during the billing month to highlight potential problems/errors.
• Perform quality checks on PDF’s generated post bill runs, highlight problems and escalate/resolve if possible.
• Assist with quality checks on data generated during bill run and report to supervisor for authorisation to supplier to commence printing/mailing.
• Assist with quality checks at supplier (printing and mailing) throughout the process to ensure minimum/zero error.

Month End Procedures

• Prepare for review the debtors age for the billing customers with commentary on collection activities.
• Capture/import invoices for the billing area, where applicable.
• Print invoices for authorisation and distribution.
• Prepare/run statements for customers on a monthly basis and save in PDF format.
• Distribute PDF invoices, information exchange (where applicable) and PDF statements based on contractual requirement/operator requirements.
• Prepare and provide the monthly provisions and accruals.
• Ensure all billing transactions have been completed before month end close.

Product and System Changes

• Update and manage packages and system changes as per the business units’ guidelines.
• Liaise with the products and services team to ensure that the configuration of products are in line with the MTN products and services of MTN SA.
• Ensure system update and changes are timeously actioned to ensure accurate billing.
• Stakeholder Relationships
• Attend to all vendor and customer queries timeously.
• Ensure customer needs and requirements are satisfied through appropriate systems/processes/procedures.
• Adopt a proactive approach to prevent problems from arising in the future.
• Initiate change to continually improve all aspects of service delivery.

QUALIFICATIONS
Education

• Grade 12, 1 year certificate would be an advantage
• Fluent in English and language of country preferable

Experience:

• Minimum of 2 years’ experience in specialisation; with experience in managing stakeholders
• Experience working in a large organisation
• At least 2 years’ experience in a billing environment, in dynamic and fast-moving industries
• Minimum of 1 year experience in the Quality Assurance environment
• Experience in Data Analytics (Advance Excel, Reporting, PowerBI)

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JOB DESCRIPTION

Key Deliverables

• An understanding of Leases and all associated charges
• Drive the loading of Revenue Leases and processing of invoices
• Reviewing the revenue recovery recons (revenue recoveries / revenue share)
• Liaising with AP Team regarding creditors amounts due (if amount is due from suppliers) – Revenue recoveries and revenue share
• Preparation of balance sheet recons
• Month end variance analysis on BRC accounts
• Drive Issuing of Statements/Invoices to Lease Customers for revenue recoveries / revenue share

Follow up of outstanding payments with customers (recoveries)

• Liaising with business units on changes of Revenue Leases
• Liaising with Lease Customers on Reconciling Items. I.e. Completeness + Accuracy of Leases Invoiced
• Liaising with Real Estate Team regarding revenue recoveries on sub-leases
• Reviewing of interconnect set-off reconciliations
• Driving the timeous submission of interconnect due to and from MTNSA
• Liaising with the revenue team on interconnect charges to be set-off
• Dealing with Queries in relation to revenue recoveries, revenue share and net interconnect charges
• The ability to work in team with multiple stakeholders through MTNSA
• Building a high-performance team to support the function.

People Leadership and Organisational Capability Building

• Checking and reviewing subordinates’ submission to ensure accurate, complete, and timeous submissions
• Driving the daily activities and submission to ensure quality deliverables submitted timeously
• Developing and training staff with regards to specific duties inn portfolio
• Discussion of KPI’s and with regular feedback provided in monthly feedback session
• Scheduling of regular monthly meetings with subordinates and driving the capturing on HP online
• Management of admin duties (KPI’s approval of leave, etc)
• Ensure a culture of continuous improvement.
• Drive a culture of teamwork, high performance, accountability, and consequence management

QUALIFICATIONS
Education:

• B. Comm / CIMA / Similar degree (non-negotiable)
• CA (SA) advantageous
• Experience:
• Financial Accounting / Management accounting role in a medium to large organization
• At least 2 years’ experience in a similar position, in dynamic and fast-moving industries. Telecoms experience an advantage
• At lease 2 years of financial accounting with revenue accounting advantageous
• Financial systems knowledge and skills – Oracle, Hyperion, ERP system
• Complex Reconciliations Skills
• Experience in engaging with multiple stakeholders (Internally) and externally (Customers, suppliers, auditors, etc.)