Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. “Africa is our home, we drive her growth” Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value. This sets the prim...
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- Specialist, Functional Support - Johannesburg, 5 Simmonds Street
- Manager, Communication Design - GP, Johannesburg, 5 Simmonds Street
- Risk Execution Officer - WC, Cape Town, 2 Heerengracht Street
- Branch Team Leader - WC, Paarl, Nuw Vlei Street
- Customer Liaison Officer - WC, Paarl, Nuw Vlei Street
- Segment Head - Johannesburg, Johannesburg
- Universal Banker - WC, Paarl, Nuw Vlei Street
- Manager, Pricing - GP, Johannesburg, 5 Simmonds Street
- Planner Financial - Somerset West Western Cape , Somerset West
- Planner Financial - Worcester Western Cape, Worcester
- Planner Financial - Swellendam , Swellendam
- Universal Banker-Sales Consultant - Kwa-Zulu Natal, Dolphin, Dolphin
- Universal Banker-Sales Consultant - Kwa-Zulu Natal, Zululand
- Universal Banker-Sales Consultant - Kwa-Zulu Natal, Hibiscus Coast, Hibiscus Coast
- Universal Banker-Sales Consultant - Kwa-Zulu Natal, Msunduzi, Msunduzi
- Universal Banker-Sales Consultant - Kwa-Zulu Natal, Drakensburg, Drakensburg
- Universal Banker-Sales Consultant - Kwa-Zulu Natal, Durban, Ethekweni
- Manager, Implementation - GP, Johannesburg, 30 Baker Street
- Head, Risk Solution Delivery & Change Management - GP, Johannesburg, 30 Baker Street
- Junior Business Partner, People & Culture, Personal & Private Banking, Mthatha, Eastern Cape
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Method of Application
Job Description
- To maintain service and application stability, availability and reliability through the facilitation of the various Service Management processes and associated activities. To provide level two technical support coupled with business or domain knowledge to ensure continued and quality service across geographies. Interpret complex cross functional and multi-geography data and provide recommendations to improve technology resilience
Qualifications
Type of Qualification: First Degree
Field of Study: Information Technology
Experience Required
Delivery Enablement
Technology
5-7 years
- Experience gained in providing level 2 technical support to an area of the business. Gain understanding and experience of the various disciplines within technology and how these relate to each other
5-7 years
- Proven experience in application of service management processes and frameworks
Additional Information
Behavioural Competencies:
- Articulating Information
- Challenging Ideas
- Checking Things
- Developing Strategies
- Documenting Facts
Technical Competencies:
- Application Knowledge for Support
- Application Support
- Data Analysis and Inference
- Documenting
- Service Level Management
go to method of application »
Job Description
- To drive positive employee engagement through the design and delivery of impactful internal communication experiences that bring business strategy to life. The role leads the end-to-end design of internal campaigns and content, translating complex business priorities into clear, engaging and visually compelling narratives across channels, and partners with assigned business units to ensure communication is consistent, on-brand and aligned to organisational goals.
Key responsibilities:
- Design and implement internal communication strategies, campaigns and content that enhance employee engagement and support business objectives, using strong visual, storytelling and experience design principles.
- Partner with business units and senior leaders to shape, brief and co-create clear, consistent and aligned messaging, ensuring complex concepts are simplified into compelling narratives for diverse employee audiences.
- Lead and oversee the design, optimisation and governance of internal communication platforms and assets, ensuring brand-aligned templates, visual standards and content journeys across digital and traditional channels.
- Use data, feedback and insight to measure the effectiveness of communication initiatives, iterating creative solutions and introducing innovative formats and experiences that continuously improve internal communication impact.
Qualifications
- Degree in Communication or Marketing (required).
- Postgraduate Degree in Communication or Marketing (preferred).
Experience Required:
- 5–7 years’ experience in Communication, Marketing, Public Relations or Journalism, with a proven track record of delivering impactful internal communication initiatives.
- Demonstrated ability to plan, develop and manage strategic communication projects from concept to execution, ensuring quality and timeliness.
- Strong experience in stakeholder management, content development, digital communication platforms and employee engagement strategies.
- Proven ability to interpret business strategy and translate it into engaging internal narratives that inform, inspire and connect employees across all levels.
Additional Information
Behavioural Competencies:
- Articulating Information, Convincing People
- Developing Strategies, Generating Ideas
- Embracing Change, Thinking Positively
- Establishing Rapport, Team Working
- Making Decisions, Providing Insights
- Checking Things, Producing Output
Technical Competencies:
- Building the Brand, Developing Marketing Insights
- Conducting Research, Target Audience Engagement
- Crisis Communication, Employee Marketing and Communication
- Platform Management, Write Effective Communications
go to method of application »
Job Description
- To support the Risk Execution Manager in overseeing, assessing and performing physical sample testing on key risk, compliance and regulatory controls across the allocated area, region or province within Personal and Private Banking, in order to strengthen the control environment, embed a proactive risk culture and ensure adherence to regulatory and internal requirements.
Key responsibilities:
- Support the Risk Execution Manager in implementing risk frameworks and performing physical sample testing on key risk, compliance and regulatory controls.
- Identify and escalate gaps, emerging risks, incidents and losses, and recommend appropriate remedial actions to strengthen the control environment.
- Monitor adherence to regulatory and internal requirements (including KYC, FAIS, FICA, PoPI and OHASA), ensuring accurate record keeping and timely remediation of irregularities.
- Drive adoption of risk and management tools, provide clear quality management feedback and support risk awareness, training and a strong risk culture across the area or region.
Qualifications
- Bachelor’s degree in Banking, Risk Management, Finance, Auditing, Compliance or a related field.
Minimum experience:
- 5 to 7 years’ experience in regulatory and risk management within retail or Personal and Private Banking, with solid understanding of applicable frameworks and requirements.
- Proven experience in control testing, sample testing, risk monitoring or quality assurance across branch or frontline operations.
- Demonstrated experience working with KYC, FICA, FAIS, PoPI and related regulatory requirements, including remediation of irregularities and support for audits and assurance reviews.
- Experience partnering with business and provincial or regional leadership to interpret risk reports, implement remedial action plans, drive adoption of risk tools and embed a proactive risk culture in the local market.
Additional Information
Behavioural Competencies:
- Adopting Practical Approaches & Checking Things
- Articulating Information & Convincing People
- Developing Expertise & Providing Insights
- Establishing Rapport & Resolving Conflict
- Interpreting Data & Making Decisions
- Managing Tasks & Producing Output
Technical Competencies:
- Compliance
- Evaluating Risk Management Effectiveness
- Fraud Detection and Management
- Promote Good Governance, Risk & Control
- Risk Awareness
- Risk Identification
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Job Description
- To lead and inspire a high-performing team at branch Point(s) of Representation (PoR), ensuring safe and efficient daily operations, including cash management, security, risk and compliance, while driving sales growth and delivering an exceptional client experience in line with Personal and Private Banking strategy.
- The role is accountable for leading Universal Bankers and other frontline staff across the full employee life cycle, embedding strong performance, coaching and engagement, and continuously improving processes, controls and client service across the branch.
Key responsibilities:
- Lead and manage the branch team of Universal Bankers and frontline staff through recruitment, performance management, coaching and development to build a high-performance, client-centred culture.
- Drive sales, revenue and client growth by identifying opportunities, deepening relationships and promoting the use of both branch and digital channels to meet customer needs.
- Ensure operational excellence and risk control across cash management, security, processing and day-to-day branch activities, including the timely resolution of audit findings and irregularities.
- Embed compliance and governance standards, including FAIS and other regulatory requirements, fraud prevention and Occupational Health and Safety obligations, through robust controls, reporting and continuous monitoring.
Qualifications
- Bachelor’s degree in Commerce, Business Management, Finance, Banking or a related field.
- FAIS-recognised qualification suitable for a Representative role.
- RE5 certification (Regulatory Examination for Representatives).
Minimum experience:
- 5 to 7 years’ experience in retail or branch banking, including significant frontline exposure to sales and service.
- Proven experience leading and managing a branch or frontline team (such as Universal Bankers or similar roles) with responsibility for performance, coaching and development.
- Demonstrated track record in driving sales, revenue and client growth, including effective use of both branch and digital channels.
- Strong experience in branch operations, including cash management, risk and compliance, audit resolution, fraud prevention and Occupational Health and Safety requirements.
Additional Information
Behavioural Competencies:
- Adopting Practical Approaches & Following Procedures
- Articulating Information & Convincing People
- Challenging Ideas & Generating Ideas
- Directing People & Making Decisions
- Producing Output & Providing Insights
- Exploring Possibilities & Understanding People
Technical Competencies:
- Application & Submission Verification
- Banking Process & Procedures
- Customer Acceptance & Review
- Customer Understanding
- Processing
- Product Knowledge
go to method of application »
Job Description
We are seeking a dedicated and customer-oriented individual to join our team. In this role, you will be the first point of contact for our valued customers, providing exceptional service and ensuring their needs are met efficiently and professionally.
- Warmly greet and assist customers as they enter the branch, creating a positive first impression
- Identify and assess customer needs through active listening and questioning
- Record and monitor customer inquiries, ensuring accurate documentation
- Efficiently allocate customers to appropriate departments or specialists for further assistance
- Provide basic information and guidance on bank products and services
- Handle and resolve simple customer queries independently
- Maintain a high level of integrity and adhere to ethical standards in all interactions
- Collaborate with other team members to ensure smooth customer flow within the branch
- Stay updated on bank policies, procedures, and product offerings to provide accurate information
- Contribute to maintaining a clean and welcoming branch environment
Qualifications
- National Certificate (NQF5) or equivalent qualification
Experience
- 1-2 years of branch banking experience, focusing on customer service
- Excellent communication and interpersonal skills
- Proficiency in computer systems, including banking software
- Strong problem-solving abilities and attention to detail
- Customer-centric mindset with ability to work in a fast-paced environment
- Basic knowledge of banking products and services (preferred)
- Fluency in English and other local languages (advantageous)
Additional Information
Behavioural Competencies:
- Following Procedures
- Interacting with People
- Managing Tasks
- Meeting Timescales
- Producing Output
- Showing Composure
- Team Working
- Upholding Standards
Technical Competencies:
- Banking Process & Procedures
- Client Servicing
- Customer Reception and Channelling
- Product Knowledge (Consumer Banking)
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Job Description
- To drive the design, implementation, enablement, scaling, entrenchment, commercialisation and execution of the customer segment value proposition/s (e.g., Private, Prestige, 1st time Jobbers, etc.) and life journeys in country in collaboration with other Segments, Client Solutions, Digital- & e-Commerce, Engineering and country stakeholders through the client engagement platforms.
Qualifications
Type of Qualification: First Degree
Field of Study: Business Commerce
Experience Required
Main Market Clients
Personal and Private Banking
8-10 years
- Experience in developing, designing and enabling segment value propositions. Strong understanding of digital, open banking and platform integrations. Knowledge of behavioural economics and its practical application. : Experience in managing an income statement, balance sheet, pricing strategies, risk management, people management, leading / developing teams and motivating people would be beneficial.
Additional Information
Behavioural Competencies:
- Convincing People
- Embracing Change
- Empowering Individuals
- Establishing Rapport
- Exploring Possibilities
- Generating Ideas
- Making Decisions
- Producing Output
- Pursuing Goals
- Taking Action
- Understanding People
- Valuing Individuals
Technical Competencies:
- Business Development
- Commercial Acumen
- Creative Problem Solving
- Economic Capital Management
- Risk Management
- Risk Response Strategy
go to method of application »
Job Description
- We're looking for a results-driven Universal Banker with a proven track record of exceeding sales targets.
- The successful candidate will be responsible for driving sales growth, developing and executing sales strategies, and providing exceptional customer service.
- To take demand from Personal, Prestige and Private Banking clients for banking matters ranging from product questions to client account activities (e.g., opening of relevant accounts, statements, debit order information, etc.), whilst forming an accurate assessment and understanding of that demand in order to act on it in a one-and-done manner that consistently delivers what matters to the client within product and legislative (e.g., FAIS) parameters.
Qualifications
- National Certificate in Banking (NQF5 FAIS-recognized qualification or above), demonstrating a solid foundation in banking practices, financial services, and industry standards. This qualification ensures a high level of competency in financial advisory and intermediary services, in line with regulatory requirements.
Required Experience:
- 3-5 years’ experience in banking or financial services, with a focus on FAIS qualifications and financial advisory roles.
- Proven and strong sales background, consistently achieving or exceeding sales targets through effective cross-selling and upselling of banking products (e.g., loans, credit cards, mortgages, savings, and investment solutions).
- Demonstrated success in generating new business, building a robust sales pipeline, and driving revenue growth in a branch banking or contact centre environment.
- In-depth knowledge of banking operations including account management, transaction processing, and client relationship management.
- Strong understanding of banking products, policies, and regulatory compliance.
- Excellent problem-solving skills with a focus on delivering exceptional customer service and ensuring client satisfaction.
Additional Information
Behavioural Competencies
- Generating Ideas
- Exploring Possibilities
- Providing Insights
- Adopting Practical Approaches
- Convincing People
Technical Competencies
- Banking Process & Procedures
- Client Acceptance & Review
- Application & Submission Verification (Consumer Banking)
- Customer Understanding (Consumer Banking)
- Product Knowledge (Consumer Banking)
go to method of application »
Job Description
- To position and drive interest pricing strategy aligned to the Client Solutions strategy, as well as build or conduct the relevant modelling/model building for Transactional and Liability products, whilst ensuring adherence to the governance is applied when effecting pricing changes, for both annual and ad hoc pricing reviews.
Qualifications
Type of Qualification: First Degree
Field of Study: Information Studies
Experience Required
Products
Personal and Private Banking
5-7 years
- Experience to formulate as well as the implementation of a pricing strategy, developing pricing frameworks, logic and models. Experience in data management and knowledge of databases, SQL programming and understand the technicalities related to these systems. Knowledge of all banking and financial services solutions across transactional, liabilities, lending solutions, insurance, card and payments and other areas.
Additional Information
Behavioural Competencies:
- Challenging Ideas
- Checking Things
- Embracing Change
- Examining Information
- Exploring Possibilities
Technical Competencies:
- Applications & Master Data Management
- Business Process Design
- Data Analysis
- Financial Acumen
- Organization Change Management
go to method of application »
Job Description
- To provide appropriate financial and estate planning advice to Private and Business Banking Clients (i.e., Private Banking Signature, Premium, Growth and Commercial Banking) in order to solve for their complex financial needs.
Qualifications
Minimum Qualification
- NQF level 6-7 Qualification (Advanced Diploma OR Degree)
- 120 credits or Qualification aligned with FAIS and FSCA requirements
- RE 5: Representatives
Experience
- 3-5 years' experience in a sales environment, specifically intermediary services for banking and insurance categories.
- Understand Long Term insurance products
- Understand the banks products, processes and systems
- No Supervision required
Additional Information
Behavioural Competencies:
- Articulating Information
- Convincing People
- Developing Expertise
- Documenting Facts
- Establishing Rapport
- Examining Information
- Exploring Possibilities
- Following Procedures
- Interacting with People
- Interpreting Data
- Making Decisions
- Managing Tasks
- Producing Output
- Providing Insights
- Seizing Opportunities
- Showing Composure
- Taking Action
- Thinking Positively
- Understanding People
- Upholding Standards
Technical Competencies:
- Financial Acumen
- Financial Analysis
- Financial Industry Regulatory Framework
- Financial Planning
- Interpreting Financial Statements
- Legal Compliance
go to method of application »
Job Description
- To provide appropriate financial and estate planning advice to Private and Business Banking Clients (i.e., Private Banking Signature, Premium, Growth and Commercial Banking) in order to solve for their complex financial needs.
Qualifications
Minimum Qualification
- NQF level 6-7 Qualification (Advanced Diploma OR Degree)
- 120 credits or Qualification aligned with FAIS and FSCA requirements
- RE 5: Representatives
Experience
- 3-5 years' experience in a sales environment, specifically intermediary services for banking and insurance categories.
- Understand Long Term insurance products
- Understand the banks products, processes and systems
- No Supervision required
Additional Information
Behavioural Competencies:
- Articulating Information
- Convincing People
- Developing Expertise
- Documenting Facts
- Establishing Rapport
- Examining Information
- Exploring Possibilities
- Following Procedures
- Interacting with People
- Interpreting Data
- Making Decisions
- Managing Tasks
- Producing Output
- Providing Insights
- Seizing Opportunities
- Showing Composure
- Taking Action
- Thinking Positively
- Understanding People
- Upholding Standards
Technical Competencies:
- Financial Acumen
- Financial Analysis
- Financial Industry Regulatory Framework
- Financial Planning
- Interpreting Financial Statements
- Legal Compliance
go to method of application »
Job Description
- To provide appropriate financial and estate planning advice to Private and Business Banking Clients (i.e., Private Banking Signature, Premium, Growth and Commercial Banking) in order to solve for their complex financial needs.
Qualifications
Minimum Qualification
- NQF level 6-7 Qualification (Advanced Diploma OR Degree)
- 120 credits or Qualification aligned with FAIS and FSCA requirements
- RE 5: Representatives
Experience
- 3-5 years' experience in a sales environment, specifically intermediary services for banking and insurance categories.
- Understand Long Term insurance products
- Understand the banks products, processes and systems
- No Supervision required
Additional Information
Behavioural Competencies:
- Articulating Information
- Convincing People
- Developing Expertise
- Documenting Facts
- Establishing Rapport
- Examining Information
- Exploring Possibilities
- Following Procedures
- Interacting with People
- Interpreting Data
- Making Decisions
- Managing Tasks
- Producing Output
- Providing Insights
- Seizing Opportunities
- Showing Composure
- Taking Action
- Thinking Positively
- Understanding People
- Upholding Standards
Technical Competencies:
- Financial Acumen
- Financial Analysis
- Financial Industry Regulatory Framework
- Financial Planning
- Interpreting Financial Statements
- Legal Compliance
go to method of application »
Job Description
- To take demand from Personal, Prestige and Private Banking clients for banking matters ranging from product questions to client account activities (e.g., opening of relevant accounts, statements, debit order information, etc.), whilst forming an accurate assessment and understanding of that demand in order to act on it in a one-and-done manner that consistently delivers in line with client experience, product and legislative (e.g., FAIS) requirements.
Qualifications
Minimum Qualifications
- Matric coupled with a completed FAIS qualification NQF Level 5
- RE 5 - advantageous
Experience Required
- 2 - 3 years' customer service experience in banking/insurance/financial services/client services environment
- 1 year experience in sales
- A Valid Drivers License is an essential requirement
Additional Information
Behavioural Competencies
- Generating Ideas
- Exploring Possibilities
- Providing Insights
- Adopting Practical Approaches
- Articulating Information
Technical Competencies
- Client Understanding
- Product Knowledge
- Application and Submission Verification
- Processing
- Client Acceptance and Review
- Sales Focus
go to method of application »
Job Description
- To take demand from Personal, Prestige and Private Banking clients for banking matters ranging from product questions to client account activities (e.g., opening of relevant accounts, statements, debit order information, etc.), whilst forming an accurate assessment and understanding of that demand in order to act on it in a one-and-done manner that consistently delivers in line with client experience, product and legislative (e.g., FAIS) requirements.
Qualifications
Minimum Qualifications
- Matric coupled with a completed FAIS qualification NQF Level 5
- RE 5 - advantageous
Experience Required
- 2 - 3 years' customer service experience in banking/insurance/financial services/client services environment
- 1 year experience in sales
- A Valid Drivers License is an essential requirement
Additional Information
Behavioural Competencies
- Generating Ideas
- Exploring Possibilities
- Providing Insights
- Adopting Practical Approaches
- Articulating Information
Technical Competencies
- Client Understanding
- Product Knowledge
- Application and Submission Verification
- Processing
- Client Acceptance and Review
- Sales Focus
go to method of application »
Job Description
- To take demand from Personal, Prestige and Private Banking clients for banking matters ranging from product questions to client account activities (e.g., opening of relevant accounts, statements, debit order information, etc.), whilst forming an accurate assessment and understanding of that demand in order to act on it in a one-and-done manner that consistently delivers in line with client experience, product and legislative (e.g., FAIS) requirements.
Qualifications
Minimum Qualifications
- Matric coupled with a completed FAIS qualification NQF Level 5
- RE 5 - advantageous
Experience Required
- 2 - 3 years' customer service experience in banking/insurance/financial services/client services environment
- 1 year experience in sales
- A Valid Drivers License is an essential requirement
Additional Information
Behavioural Competencies
- Generating Ideas
- Exploring Possibilities
- Providing Insights
- Adopting Practical Approaches
- Articulating Information
Technical Competencies
- Client Understanding
- Product Knowledge
- Application and Submission Verification
- Processing
- Client Acceptance and Review
- Sales Focus
go to method of application »
Job Description
- To take demand from Personal, Prestige and Private Banking clients for banking matters ranging from product questions to client account activities (e.g., opening of relevant accounts, statements, debit order information, etc.), whilst forming an accurate assessment and understanding of that demand in order to act on it in a one-and-done manner that consistently delivers in line with client experience, product and legislative (e.g., FAIS) requirements.
Qualifications
Minimum Qualifications
- Matric coupled with a completed FAIS qualification NQF Level 5
- RE 5 - advantageous
Experience Required
- 2 - 3 years' customer service experience in banking/insurance/financial services/client services environment
- 1 year experience in sales
- A Valid Drivers License is an essential requirement
Additional Information
Behavioural Competencies
- Generating Ideas
- Exploring Possibilities
- Providing Insights
- Adopting Practical Approaches
- Articulating Information
Technical Competencies
- Client Understanding
- Product Knowledge
- Application and Submission Verification
- Processing
- Client Acceptance and Review
- Sales Focus
go to method of application »
Job Description
- To take demand from Personal, Prestige and Private Banking clients for banking matters ranging from product questions to client account activities (e.g., opening of relevant accounts, statements, debit order information, etc.), whilst forming an accurate assessment and understanding of that demand in order to act on it in a one-and-done manner that consistently delivers in line with client experience, product and legislative (e.g., FAIS) requirements.
Qualifications
Minimum Qualifications
- Matric coupled with a completed FAIS qualification NQF Level 5
- RE 5 - advantageous
Experience Required
- 2 - 3 years' customer service experience in banking/insurance/financial services/client services environment
- 1 year experience in sales
- A Valid Drivers License is an essential requirement
Additional Information
Behavioural Competencies
- Generating Ideas
- Exploring Possibilities
- Providing Insights
- Adopting Practical Approaches
- Articulating Information
Technical Competencies
- Client Understanding
- Product Knowledge
- Application and Submission Verification
- Processing
- Client Acceptance and Review
- Sales Focus
go to method of application »
Job Description
- To take demand from Personal, Prestige and Private Banking clients for banking matters ranging from product questions to client account activities (e.g., opening of relevant accounts, statements, debit order information, etc.), whilst forming an accurate assessment and understanding of that demand in order to act on it in a one-and-done manner that consistently delivers in line with client experience, product and legislative (e.g., FAIS) requirements.
Qualifications
Minimum Qualifications
- Matric coupled with a completed FAIS qualification NQF Level 5
- RE 5 - advantageous
Experience Required
- 2 - 3 years' customer service experience in banking/insurance/financial services/client services environment
- 1 year experience in sales
- A Valid Drivers License is an essential requirement
Additional Information
Behavioural Competencies
- Generating Ideas
- Exploring Possibilities
- Providing Insights
- Adopting Practical Approaches
- Articulating Information
Technical Competencies
- Client Understanding
- Product Knowledge
- Application and Submission Verification
- Processing
- Client Acceptance and Review
- Sales Focus
go to method of application »
Job Description
We are seeking a highly organised and decisive Manager, Implementation to join our team in Johannesburg, South Africa. In this pivotal role, you will be responsible for overseeing the successful implementation of strategic programmes across the organisation, ensuring they align with business objectives and deliver measurable results.
- Lead the planning, execution, and monitoring of complex implementation programmes
- Develop and maintain comprehensive programme plans, including timelines, milestones, and resource allocation
- Collaborate with cross-functional teams to ensure smooth programme delivery and stakeholder satisfaction
- Identify and mitigate potential risks that may impact programme success
- Manage programme budgets and resources effectively, ensuring optimal utilisation
- Conduct regular data analysis and prepare reports on programme performance and outcomes
- Present programme updates and recommendations to senior management and key stakeholders
- Drive continuous improvement initiatives to enhance programme efficiency and effectiveness
- Mentor and guide team members, fostering a culture of excellence and innovation
Qualifications
- Matric, Diploma or Bachelor's degree in Business Administration, Computer Science, or a related field
- 5-10 years of experience in programme implementation or project management
- Proven track record of successfully leading complex implementation programmes
- Strong project management skills with the ability to manage multiple priorities simultaneously
- Excellent stakeholder management and communication skills, both written and verbal
- Solid Experience with System analysis, UAT, ISO and Swift
- Solid understanding of risk assessment and mitigation strategies
- Demonstrated ability to manage budgets and allocate resources effectively
- Knowledge of industry best practices in programme implementation and change management principles
- 5 - 10 Product Owner Experience is preferred
- Project Management Professional (PMP) certification or equivalent is preferred
- Proficiency in project management tools and software & Experience with change management principles and methodologies ,Familiarity with Agile methodologies is also desirable
- Six Sigma Black Belt , PMBOK, SAFE Agile, Prince certifications
Additional Information
Behavioural Competencies:
- Challenging Ideas
- Directing People
- Establishing Rapport
- Exploring Possibilities
- Interacting with People
- Interpreting Data
- Making Decisions
- Providing Insights
- Seizing Opportunities
- Taking Action
- Team Working
- Upholding Standards
Technical Competencies:
- Agile Concepts
- Application Knowledge for Support
- Automation Enablement
- Automation
- Business Continuity and Disaster Recovery Planning
- Business Process Design
- Business Process Improvement
- Client Relationship Management
- Collaboration
- Compliance
- Continuous Improvement
- Creative Problem Solving
- Data Analytics & Visualization
- Evaluating Risk Management Effectiveness
- Operations Risk Management
- Product and Services Knowledge
- Programme Management
- Project Planning
- Quality Management System Support
- Risk Awareness
- Root Cause Analysis
- Solution Design & Enablement
- Stakeholder Management
- Strategic Alignment & Execution
- Proficiency in data analysis and reporting, with the ability to translate insights into actionable recommendations
go to method of application »
Job Description
- As the Head of Risk Solution Delivery & Change Management, you will be a senior leader responsible for building and operating the engine that drives our entire Risk Digital Transformation. You will lead a multi-disciplinary function to ensure that our strategic initiatives are delivered with speed, quality, and predictability, and that their benefits are fully realized through effective adoption across the organization.
- You will provide strategic oversight and leadership to three distinct teams: Solution Delivery Managers who guide our agile squads; Change Specialists who manage the people-side of transformation; and the Workflow & Risk Apps Engineers who build the tools and dashboards that make our processes transparent and efficient. This is a unique leadership opportunity to shape not just what we deliver, but how we deliver it, embedding a culture of agility and continuous improvement.
Qualifications
Qualification:
- Bachelor’s degree in Business: Technology, Engineering, or a related field;
- Relevant project and change management certifications
Experience Required:
- 7+ years of senior-level experience in leading large-scale, complex technology and business transformation programs, ideally within the financial services or banking sector.
- Proven leadership experience managing multi-disciplinary teams, including program/project managers, change managers, and ideally, technical/engineering staff.
- Deep expertise in Agile methodologies (Scrum, Kanban) and experience with scaled agile frameworks (e.g., SAFe, LeSS) is essential.
- Demonstrable track record of successfully leading the "people side" of change, with deep expertise in organizational change management.
Additional Information
Behavioural Competencies:
- Articulating Information
- Challenging Ideas
- Convincing People
- Developing Expertise
- Developing Strategies
- Embracing Change
- Examining Information
- Exploring Possibilities
Technical Competencies:
- Automation
- Business Process Improvement
- Project Management (Project Mgmt)
- Stakeholder Management (IT)
- Strategic Planning and Reporting
go to method of application »
Job Description
- To provide business partnering advisory services and support to business stakeholders by understanding stakeholder requirements & analysing the appropriate toolkits available to address them.
- To support the overall people experience within the Personal & Private Banking, People & Culture, Mthatha portfolio/s; analysing & integrating data to resolve problems; escalating complex inquiries to appropriate parties. To act as people champion, facilitating/coordinating all P&C activities & projects to support a transforming organisation.
Qualifications
Minimum qualifications
- Degree in Human Resources Management / Behavioural Science / Social Science.
Experience required
- Minimum 3 -4 years experience in People & Culture, with strong preference to a partnering role.
- Track record of problem solving in support of business specific objectives.
- Demonstrated knowledge & understanding of the role People & Culture management plays in enabling business commercial & social relevance, whilst remaining relevant to the people within the business.
- Experience working with all levels of teams in a complex environment.
- Pro-actively support the consistent and effective implementation of P&C initiatives, by providing appropriate information and resolving standard issues for various stakeholders within the designated area of responsibility; enabling a personalised workforce experience.
- Must be able to demonstrate an understanding of the P&C value chain and the interrelationships between components, engaging with various stakeholders in work conducted to support the facilitation of an effective ecosystem of partners.
- Provide support to Line Managers, with reference to the appropriate toolkits, in ensuring the correct processes are adhered to when designing jobs.
- Support employees with P&C system/information related queries, providing advice as appropriate.
- Maintain up to date system information; sourcing and extracting reports, to support business requests within area of responsibility.
- Maintain organisation structures for the designated area/s, ensuring integrity of information is reflected through collaboration with the Organisational Management team.
- Track and monitor key people and culture metrics, identifying trends and ensuring value is extracted from such data.
- Must be able to interrogate the appropriate use of data to create insights, through predictive analytics, in order to optimise the solution offering and inform decision-making processes.
Additional Information
Behavioural Competencies:
- Adopting Practical Approaches
- Articulating Information
- Checking Things
- Developing Expertise
- Establishing Rapport
- Examining Information
- Following Procedures
- Interpreting Data
- Managing Tasks
- Meeting Timescales
- Team Working
- Upholding Standards
Technical Competencies:
- Decision Making
- Digital Advocacy
- Inclusive Facilitation
- Integrative Leadership
- Organisational Navigation
- Storytelling
Method of Application
Use the link(s) below to apply on company website.
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