Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us
The Sun International brand has a proud legacy in the gaming, hospitality and entertainment sector. Its superior hotels and resorts portfolio makes it a recognized premium brand. The Sun International Group has a diverse portfolio of assets including world class five star hotels, modern and well located casinos, and some of the world’s premier resorts. Our...
Read more about this company
Description
Job Purpose
- The Executive Secretary for the unit will be responsible for providing a wide range of administrative, project, executive transactional and administrative support of a responsible, confidential and complex nature to ensure a seamless and consistent delivery to all clients and stakeholders, from the executive offices of the business unit.
Key Performance Areas
- Complete a broad variety of administrative tasks to support the GM and where needed the EOC team, including assisting with special projects; producing documents, reports, and presentations; collecting and preparing information for meetings with internal and external parties; composing and preparing correspondence; maintaining contact lists; making travel arrangements; and completing expense and mileage reports
- Serve as the primary point of contact for internal and external stakeholders on all matters pertaining to the GM’s office, including those of a highly confidential or critical nature. Prioritize and determine appropriate courses of action, referrals, or responses, exercising judgement in addressing the issue at hand
- Work closely with the GM to keep him/her well informed of upcoming commitments and responsibilities, following up appropriately
- Anticipate the GM’s needs in advance of meetings, conferences, etc. and ensure these are actioned so that these events run smoothly
- Allocate and reconcile supplier invoices correctly and resolve all queries
- Liaise with vendors and ensure all documentation is in order and complete, and co-ordinate the loading of vendors on the B1SA for the GM’s office
- Identify, classify, maintain and protect all confidential files, documentation and sensitive information consistent with record handling in line with legislative regulations for auditing purposes; ensuring all electronic repositories and shared folders with templates and support documentation have been updated and remain relevant
- Provide a "gatekeeper" role, providing a bridge for smooth communication between the GM’s office and various stakeholders, partners and suppliers, troubleshooting and resolving first line queries and issues received by the executive offices, and escalating where required
- Replenish office materials such as printer supplies, paper, office supplies, etc. as is required
- Provide hospitality to all guests visiting the executive office and help to create a welcoming environment
- Complete reports / meeting minutes/ presentations / departmental documents and distribute to relevant parties
- Send out meeting/event invitations in advance (within reasonable time period to accommodate delegates).
- Co-ordinate team meetings, including booking of meeting venues according to meeting/event needs/requirements – number of people,
- Co-ordinate accommodation, invite and travel logistics for various meetings as required both internally and externally
- Monitor progress of projects and track volumes of project costs and payment of fees against a pre-defined budget to ensure costs are aligned with agreed contract terms and there is no disruption to projects / progress
- Work with departmental management to ensure projects and tasks are actioned timeously
- Monitor the updating of departmental rosters forecasts and rotations in line with business trends, escalating any areas of concern
Requirements
Education
- 2-Year Diploma in business administration or project co-ordination
Experience
- Minimum of 5-6 years experience in a projects co-ordination, or administration role
- Track record in office management (emails, typing, minutes, diary management, etc.) and meeting co-ordination
- Previous experience using IFS is an advantage
- Demonstrated experience in communicating and dealing with multiple stakeholders
Skills and Knowledge
- Core behavioural competencies
- Assuring quality
- Collecting information (sourcing; checking and / or documenting)
- Maintaining Focus
- Acting with energy and enthusiasm
- Managing customer and stakeholders
- Collaborating
- Organising and co-ordinating
- Problem-Solving
- Analytical skills
Technical / proficiency competencies
- Clerical Administrative functions
- Minute taking / Typing
- Project Co-ordination
- IFS (Purchase requisitions)
- Advanced skills in MS Office
- Reporting writing skills
- Written and verbal communication skills
- Ability to work with and maintain confidential information
- Knowledge of Kronos is an advantage
go to method of application »
Description
Job Purpose
- Responsible to perform and supervise (when necessary) daily Electrical repairs, installations and troubleshooting of Electrical equipment and systems across the business unit according to legislation and standards; including the installation and maintenance of wiring, lighting systems and Electrical components, such as transformers and circuit breakers.
Key Performance Areas
- Maintained Electrical Systems & Equipment
- Check in with the services office for scheduled jobs after the completion of each job and at the end of each work day.
- Responsible for time management of jobs scheduled each day.
- Prepare necessary tools and PPE for the day ahead.
- Respond to requests relating to electrical equipment and systems installations, repairs and upgrades in line with scheduled repairs and preventative maintenance plans.
- Conduct investigations and diagnose system or equipment faults.
- Troubleshoot and complete repairs in line with identified faults.
- Set up wiring and electrical systems to specification and standard
- Install and maintain wiring, control, and lighting systems.
- Test the installation of a new electrical systems, to ensure its proper performance, and locate shorts and system breaks.
- Locate the source of the problem, and repair or replace the wiring and conduits as needed.
- Inspect and audit electrical supplies, machinery and systems and address any risk areas and check compatibility and safety of the components
- Install conduits and run electrical wiring to feed switches, circuit breaker panels and relays
- Keep management up to date and feedback on status and challenges with regards repairs and installations.
- Store and secure parts and tools needed in line with regulations and SOPs
Electrical Compliance
- Inspect and test different electrical systems to ensure compliance with safety regulations
- Store electrical assets; technical stock and parts in line with regulations
- Maintain Personal Protective Equipment in line with specifications and regulations
- Keep up to date with latest trade knowledge and skills in line with updated equipment and systems; as well as regulations around electrical requirements
- Keep up to date with policies and procedures for installing, maintaining and repairing electrical equipment or machinery; as well as revised testing or installation procedures, and align practices.
- Keep up to date with the handling of various tools including saws, screwdrivers, pliers and knives, as well as the use of power tools, test meters, pipe threaders and conduit benders.
Shift Supervision
- Completes and signs off on inspections registers for electrical equipment, systems, etc.
- Interact and be available to understand and assist clients with requests, special requirements, recommendations, concerns, resolution of complaints, etc.
- Supervise contractors / junior staff appearance and handling of equipment
- Report and resolve any issues experienced
- Supervise the control of stock and operating equipment as per SOP
- Completes supporting job / work card admin / paperwork
- Provides support to contractors or staff on escalated technical electrical queries
- Follows up on fault logging until resolution
Requirements
Education
- Matric
- 2-Year Diploma / Trade Test as an Electrician.
Experience
- Minimum of 2 years’ experience performing Electrical repairs.
- Supervisory experience is an advantage
Certifications/Accreditation/Registration/Licenses
- Preferably registered with the SAFMA / other accredited facilities / engineering bodies
Work Conditions and Special Requirements
- Ability to work shifts that meet operational requirements
- Physical ability to lift and control relevant machinery, and equipment and mobility to move around as per job requirements
Core behavioral competencies
- Initiative
- Attention to detail and quality
- Building Positive Working Relationships
- Customer Centricity & Stakeholder focus
- Drive for Results
Technical / proficiency competencies
- Working experience of SHE legislation and standards
- Proficiency in MS Office, an advantage
- Be able to install, repair, adjust, maintain and troubleshoot electrical equipment and its components
go to method of application »
Description
Job Purpose
- The Operations Duty Manager is responsible for the monitoring, management and delivery of the customer experience and product offerings by internal employees, business partners and concessionaires across the operation ensuring that internal (SOP) and external (grading) standards and procedures are continuously achieved, client disputes / queries are resolved and that the customer experience provided within the designated areas / departments are professionally executed in line with Sun standards and legislative requirements.
Key Performance Areas
Operations Management
- Implement the Customer Value Proposition and the customer experience at important touchpoints and facilities in the customer’s journey from arrival at the front entrance, transport, switchboard, retail interaction; and food and beverage (where relevant) offerings throughout the operation
- Monitor the operation to ensure that it is secure and meets all regulatory requirements
- Conduct shift briefings and handovers and communicate objectives and promotions to the diverse teams and key stakeholders to ensure optimal execution and synergy throughout the experience
- Collaborate with marketing to develop and execute promotions and initiatives to enhance the customer experience
- Compile plans and manage the execution of any new projects and offerings across the operation
- Facilitate and be available to ensure the overall smooth running of events, shows, entertainment, promotions, etc. including traffic control, set-ups, troubleshooting in various areas.
- Be available on the floor and interact with customers to build relationships, understand expectations and provide a hospitable experience for customers
- Oversees staff appearance and front of house appearance/ functioning of equipment and systems
- Maintain Operational standards across the property (e.g., housekeeping, maintenance, etc)
- Follows up on any maintenance / technical equipment fault logging with the technical departments until resolution
- Ensure the collateral in public areas is professionally presented
- Act as a Manager on Duty for all guest queries / concerns and resolve these efficiently and professionally
- Complete shift report
Operational Product Offering
- Make recommendations of improvements to products and service offerings in line with trends in the industry ensuring that the product offerings are innovative and fresh
- Recognize and provide insights on trends, barriers, risks and opportunities that may impact the business within the retail environment and service level agreements with service providers
- Monitor products, service offerings and displays across the operation to ensure standards aligned with the “Sun” brand
- Monitor customer service feedback with regards quality and service across the operation
- Measure success and return on investment of products and services and identify issues and challenges when not achieved
Compliance Management
- Collaborate with tenants and service providers to review standard operating procedures and service level agreements to be achieved
- Implement sufficient control measures (including systems and processes) & checks within each department to mitigate any risk to the business.
- Conduct weekly walkabouts of all front of house and back of house areas to monitor SHE and standards compliance
- Monitor compliance of tenants and outlets with regards to Fire, Health, Safety and Security regulations in line with SHE standards
- Facilities are maintained in accordance with group and unit standard operating procedures and reflect the attributes of the brand
- Maintains records on licencing entitlements and compliance management
- Monitor audit results for service providers and retail tenants
- Monitor the storage of stock and operating equipment and processes
- Collaborate with various stakeholders across the operation to address and resolve areas of concern and enhance standards from an overall facilities management and customer experience perspective
Customer Experience Management
- Ensures that guests are treated with courtesy and respect at all times
- Interact with guests and provide professional service standards and solutions
- Handle any escalated complaints, disputes and suggestions as required
- Engage with customers and provide a customer experience on the floor that will support brand loyalty ensuring SI as the brand of choice
- Be present on the floor during service / promotions or functions
- Conduct staff training on product knowledge (including promotion information, functions, facilities, etc)
- Provide post-mortem feedback with regards promotions to ensure these are always relevant and effective
- Monitor customer feedback on various omni-channels to understand and resolve any challenges being experienced; and where necessary manage the resolution of customer queries and complaints from the various channels; ensuring all customers receive a response and feedback
- Provide input into present and future products by determining and evaluating current and future consumer retail trends and promotions for the facility.
Tenant & Service Provider Management
- Provide input to the selection of various suppliers and retail tenants across multiple areas (including F&B, retail shops) including around product, quality and pricing
- Make recommendations with regards suppliers; vendors; products and or services based on research findings and budget restrictions.
- Participate in the procurement and tender process in the appointment of new and renewed vendor contracts and lease agreements
- Monitor and manage the performance of tenants in line with contractual deliverables
- Communicate on a regular basis and maintain the relationships with tenants and service providers
- Provide support and advice to tenants and service providers on challenges to assist in building an effective partnership for the benefit of Sun properties
- Assist with resolving obstacles that may need to be addressed to achieve results
- Manage the relationships and provide support to tenants throughout the contractual agreement period to ensure that planned benefits are achieved and sustained.
Stakeholder Relationship Management
- Provides relevant guidance and support to operational teams and stakeholders
- Maintain relationships with service providers and retail tenants currently in partnership with Sun
- Informs department / staff of information required to perform the duties and relevant operation effectively
- Communicates department’s objectives, standards and operating procedures to internal and external service providers as per SLA
- Communicates any special guest requirements or events to other relevant operating departments
- Provides feedback and reports back to Unit management on the performance, progress and challenges within the various business areas including F&B, and the retail and recreational operation
Requirements
Education
- Matric
- 3-Year Hotel School Diploma or equivalent
Experience
- Minimum of 5 years’ experience with 3 years management experience in the hospitality / retail industry
- Previous experience in duty management is an advantage
Skills and Knowledge
Core behavioural competencies
- Analytical skills
- Attention to detail
- Working with information (agreements, laws, regulations, statistics)
- Reviewing / evaluating information and data
- Decision-making
- Planning
- Influencing & Advising skills
- Emotional resilience
- Customer centric
- Networking and relationship building
- Innovation & continuous Improvement
Technical competencies
- Corporate & industry knowledge
- Quality Assurance
- Retail brands and offerings
- F&B Product knowledge & standards
- Labour & risk legislation
- English written and verbal communication skills
- Proficiency in MS Office Suite; Opera; Micros & Revenue Management System
- Business Acumen
- Financial Acumen
- Report writing
- Contract management
- Knowledge and application of legislation relating to Safety, Health and the environment
Work Conditions & Special Requirements
- Must be able to work shifts in line with operational requirements (including weekends and public holidays)
go to method of application »
Description
Job Purpose
- Responsible to prepare and deliver exceptional food and beverage services to our customers within the restaurant operations / banqueting operations and on the casino floor, ensuring that internal (SOP) standards are continuously achieved and professionally executed
Key Performance Areas
- Prepare mise-en-place, place settings and any other required checks and preparations for service Set-up and break down for functions in line with event requirements and start times (when required)
- Identify issues with regards the outlet’s floor appearance/ functioning of equipment and systems
- Check cleanliness of own section or station
- Be aware of and comply with health, safety, hygiene and environmental regulations in the outlets
- Use and store operating equipment in line with specifications and safety regulations
- Participate in stock takes
- Resolve or report on any anomalies to the required standards
- Keep up to date with regards food products, trends and cooking methodologies required to deliver menus
- Understand and conduct all tasks in line with Food & Beverage standard operating procedures
- Take guest orders accurately and timeously
- Place guest orders in the system
- Explain menu items
- Make recommendations with regards beverages and menu items
- Interact with kitchen staff respectfully around any special requests
- Deliver food and beverage dishes to customers and present in line with standards
- Be attentive to guest requests
- Clear tables after guests have completed their meal
- Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
- Interact with guests and provide professional service standards and relevant solutions
- Identifies customers and understand their preferences
- Educate customers on business unit facilities, products, reward programme and current promotions
- Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary
Requirements
Education
Experience
- 2 years previous experience as a waiter
Skills and Knowledge
- Problem Solving
- Collecting Information (listening; asking questions)
- Dealing with Customers
- Checking Following Instructions
- Team co-operation
- Food & Beverage Product Knowledge
- Food Service Operating equipment use & care Beverage service
- Communications skill
- Upselling skills
- Basic Computer Literacy
- Cashiering Service
go to method of application »
Description
Job Purpose
- The Operations Duty Manager is responsible for the monitoring, management and delivery of the customer experience and product offerings by internal employees, business partners and concessionaires across the business unit operation ensuring that internal (SOP) and external (grading) standards and procedures are continuously achieved, client disputes / queries are resolved and that the customer experience provided within the designated areas / departments are professionally executed in line with Sun standards and legislative requirements.
Key Performance Areas
- Operations Management Implement the Customer Value Proposition and the customer experience at important touchpoints and facilities in the customer’s journey from arrival at the front entrance, transport, switchboard, retail interaction; food and beverage and waterparks (where relevant) offerings throughout the operational complex.
- Oversee the management of the facility, ensuring the operation is secure and meets all regulatory requirements.
- Conduct shift briefings and handovers and communicate objectives and promotions to the diverse teams and key stakeholders to ensure optimal execution and synergy throughout the experience.
- Collaborate with marketing to develop and execute promotions and initiatives to enhance the customer experience.
- Compile plans and manage the execution of any new projects and offerings across the complex.
- Facilitate and be available to ensure the overall smooth running of large events, shows, entertainment, promotions, etc. including traffic control, set-ups, troubleshooting in various areas.
- Be available on the floor and interact with customers to build relationships, understand expectations and provide a hospitable experience for customers.
- Oversees staff appearance and front of house appearance/ functioning of equipment and systems.
- Maintain Operational standards across the property (e.g. housekeeping, maintenance, etc).
- Follows up on any maintenance / technical equipment fault logging with the Technical departments until resolution.
- Ensure the collateral in public areas is professionally presented.
- Act as a Manager on Duty for all guest queries / concerns and resolve these efficiently and professionally.
- Complete shift report.
Operational Product Offering
- Make recommendations of improvements to products and service offerings in line with trends in the industry ensuring that the product offerings are innovative and fresh.
- Recognize and provide insights on trends, barriers, risks and opportunities that may impact the business within the retail environment and service level agreements with service providers.
- Monitor products, service offerings and displays across the operation to ensure standards aligned with the “Sun” brand.
- Monitor customer service feedback with regards quality and service across the operation.
- Measure success and return on investment of products and services and identify issues and challenges when not achieved.
Compliance Management
- Collaborate with tenants and service providers to review standard operating procedures and service level agreements to be achieved.
- Implement sufficient control measures (including systems and processes) & checks within each department to mitigate any risk to the business.
- Conduct weekly walkabouts of all front of house and back of house areas to monitor SHE and standards compliance.
- Monitor compliance of tenants and outlets with regards to Fire, Health, Safety and Security regulations in line with Group standards.
- Facilities are maintained in accordance with group and unit standard operating procedures and reflect the attributes of the brand.
- Maintains records on licencing entitlements and compliance management.
- Monitor audit results for service providers and retail tenants.
- Monitor the storage of stock and operating equipment and processes.
- Collaborate with various stakeholders across the operation to address and resolve areas of concern and enhance standards from an overall facilities management and customer experience perspective.
Customer Experience Management
- Ensures that guests are treated with courtesy and respect at all times.
- Interact with guests and provide professional service standards and solutions.
- Handle any escalated complaints, disputes and suggestions as required.
- Engage with customers and provide a customer experience on the floor that will support brand loyalty ensuring SI as the brand of choice.
- Be present on the floor during service / promotions or functions.
- Conduct staff training on product knowledge / promotions (including promotion information, functions, facilities, etc).
- Provide post-mortem feedback with regards promotions to ensure these are always relevant and effective.
- Monitor customer feedback on various omni-channels to understand and resolve any challenges being experienced; and where necessary manage the resolution of customer queries and complaints from the various channels; ensuring all customers receive a response and feedback.
- Provide input into present and future products by determining and evaluating current and future consumer retail trends and promotions for the facility.
Tenant & Service Provider Management
- Provide input to the selection of various suppliers and retail tenants across multiple areas (including F&B, retail shops) including around product, quality and pricing.
- Make recommendations with regards suppliers; vendors; products and or services based on research findings and budget restrictions.
- Participate in the procurement and tender process in the appointment of new and renewed vendor contracts and lease agreements.
- Monitor and manage the performance of tenants in line with contractual deliverables.
- Communicate on a regular basis and maintain the relationships with tenants and service providers.
- Provide support and advice to tenants and service providers on challenges to assist in building an effective partnership for the benefit of Sun properties.
- Assist with resolving obstacles that may need to be addressed to achieve results. ·
- Manage the relationships and provide support to tenants throughout the contractual agreement period to ensure that planned benefits are achieved, and sustained.
Stakeholder Relationship Management
- Provides relevant guidance and support to operational teams and stakeholders.
- Maintain relationships with service providers and retail tenants currently in partnership with Sun.
- Informs department / staff of information required to perform the duties and relevant operation effectively.
- Communicates department’s objectives, standards and operating procedures to internal and external service providers as per SLA.
- Communicates any special guest requirements or events to other relevant operating departments.
- Provides feedback and reports back to Unit management on the performance, progress and challenges within the various business areas including F&B, and the retail and recreational operation.
Requirements
Education
- 3-Year Hotel School Diploma or equivalent
Experience
- Minimum of 5 years’ experience with 3 years management experience in the hospitality / retail industry
- Previous experience in duty management is an advantage
Skills and Knowledge
- Analytical skills
- Attention to detail
- Working with information (agreements, laws, regulations, statistics)
- Reviewing / evaluating information and data
- Decision-making
- Planning
- Influencing & Advising skills
- Emotional resilience
- Customer centric
- Networking and relationship building
- Innovation & continuous Improvement
- Corporate & industry knowledge
- Quality Assurance
- Retail brands and offerings
- F&B Product knowledge & standards
- Labour & risk legislation
- English written and verbal communication skills
- Proficiency in MS Office Suite, Opera, Micros & Revenue Management System
- Business & Financial Acumen
- Report writing
- Contract management
- Knowledge and application of legislation relating to Safety, Health and the environment
go to method of application »
- Description
- Responsible to perform and supervise (when necessary) daily Electrical repairs, installations and troubleshooting of Electrical equipment and systems across the business unit according to legislation and standards, including the installation and maintenance of wiring, lighting systems and Electrical components, such as transformers and circuit breakers.
Key Performance Areas
Maintained Electrical Systems & Equipment
- Check in with the services office for scheduled jobs after the completion of each job and at the end of each workday.
- Responsible for time management of jobs scheduled each day.
- Prepare necessary tools and PPE for the day ahead.
- Respond to requests relating to electrical equipment and systems installations, repairs and upgrades in line with scheduled repairs and preventative maintenance plans.
- Conduct investigations and diagnose system or equipment faults.
- Troubleshoot and complete repairs in line with identified faults.
- Set up wiring and electrical systems to specification and standard
- Test the installation of a new electrical systems, to ensure its proper performance, and locate shorts and system breaks.
- Locate the source of the problem, and repair or replace the wiring and conduits as needed.
- Inspect and audit electrical supplies, machinery and systems and address any risk areas and check compatibility and safety of the components
- Install conduits and run electrical wiring to feed switches, circuit breaker panels and relays
- Keep management up to date and feedback on status and challenges with regards repairs and installations.
- Store and secure parts and tools needed in line with regulations and SOPs.
Electrical Compliance
- Inspect and test different electrical systems to ensure compliance with safety regulations· Store electrical assets; technical stock and parts in line with regulations
- Maintain Personal Protective Equipment in line with specifications and regulations
- Keep up to date with latest trade knowledge and skills in line with updated equipment and systems; as well as regulations around electrical requirements
- Keep up to date with policies and procedures for installing, maintaining and repairing electrical equipment or machinery; as well as revised testing or installation procedures, and align practices.
- Keep up to date with the handling of various tools including saws, screwdrivers, pliers and knives, as well as the use of power tools, test meters, pipe. threaders and conduit benders.
Requirements
Education
- 2-Year Diploma / Trade Test as an Electrician.
Experience
- Minimum of 2 years’ experience performing Electrical repairs.
Skills and Knowledge
- Preferably registered with the SAFMA / other accredited facilities / engineering bodies
- Ability to work shifts that meet operational requirements
- Physical ability to lift and control relevant machinery, and equipment and mobility to move around as per job requirements
- Maintained Electrical Systems & Equipment
- Electrical Compliance
- Shift Supervision
go to method of application »
Job Purpose
- The Executive Housekeeper is responsible to oversee the contracted housekeeping management services in the effective day-to-day team management and delivery of housekeeping operations (including room cleaning; public areas cleaning, valet and turndown services), kitchen and back-of house cleaning services (change rooms; BOH corridors, staircases, walls and ceilings), specialised hygiene cleaning (SHE bins and urinal cleaning), pest control, as well as the control and management of linen, uniforms and operating stock, with the aim of ensuring that internal (SOP) and external (grading) standards and procedures are continuously achieved, special requests are handled and that the customer experience provided is professionally executed in line with Sun standards and legislative requirements.
Key Performance Areas:
- Delivered Housekeeping Plan
- Schedule routine inspections of all guest rooms and public areas to ensure furnishings, rooms, equipment, linens, public restrooms, lobby, etc. are clean and in good repair to meet guest satisfaction
- Develop housekeeping objectives and deliverables in line with Unit strategy, including plans for Public Areas; Kitchens; BOH and Rooms environments
- Facilitate the communication and implementation of housekeeping deliverables for the business unit
- Conduct risk analyses i.t.o impact on short term profit margins
- Provide clear delegation of authority and accountability for deliverables
- Collaborate with the rooms management to complete a competitor analysis and benchmarking of housekeeping, room and amenity standards
- Provide input and motivate new room and housekeeping standards, and service enhancements
Manage and allocate people and operational resources
- Communicate housekeeping proactive plans and schedules, including high access cleaning, kitchen and back of house cleaning, public areas cleaning, specialised hygiene cleaning, specialised cleaning (e.g. marble) and special laundry services
- Develop and facilitate personalised plans for unique customer requirements in the cases of VIP guests, including special turndown services, etc.
- Align plans with EE, SD and procurement transformation strategies which contribute towards BBBEE targets being achieved for the property
- Achieve and operate within the units specified budgets to Operational Expenses
Shift Management
- Put in place staff scheduling and duty allocations to ensure maximum coverage in line with business occupancies including F&B outlet performance
- Handle shift briefings / handovers / shift reports
- Oversee the management of staff appearance and floor appearance/ functioning of equipment and systems for the outlet
- Provides feedback and reports back to management and business partners on challenges being experienced on the floors or any other area within the unit
- Monitor the control of stock and operating equipment as per SOP
- Completes shift reports
Housekeeping Standards & Governance
- Oversee the development and implementation of housekeeping standard operating procedures and processes– ensuring they are updated and communicated
- Align practices with new legislative compliance, including regulations around health, hygiene, safety and the environment
- Implement sufficient control measures against standards (including systems, processes and checklists)
- Conduct quality assurance around housekeeping standards in rooms and public areas
- Conduct weekly walkabouts of all front of house and back of house areas to monitor housekeeping and aesthetic appearance of all guest areas, including conducting room checks
- Organise and monitor pest eradication activities
- Work with internal stakeholders (maintenance, finance, HR, and security) to identify risk areas and address these
Business Partner Management
- Source and interact with vendors and business partners to create partnerships for the business to become industry leaders in housekeeping standards
- Selects vendors according to procurement and strategy requirements
- Participates in RFP processes to provide input into contract deliverables and negotiate costings
- Briefs business partners on deliverables and deadlines
- Monitors progress and manages contract deliverables
- Monitor staffing costs and productivities
People Management
- Deep cleaning projects and/or assist housekeeping staff during high volume periods
- Manage staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures
- Identification of employee training needs
- Perform on the job training and coaching to close developmental gaps and build succession for a talent pipeline within the outlet
- Monitor adherence to SOPs including conducting quality assurance of work performed
- Manage employee relations and any disciplinary action required within the department
- Facilitate staff communication and motivation
- Perform and document performance contracting, reviews and development discussions
- Provides resources and removes obstacles to performance
- Recruit and resource for talent for positions within the department
- Onboard new staff members in the department
Budget management
Develop and manage the housekeeping budget for the business unit including:
- Budget
- PIP forecast
- Capex
- Cost management
- Financial reporting for the function including an analysis of the SHIL report on guest amenities, laundry costs, staffing costs, flower costs
Maintain par stock of guest supplies, cleaning supplies, room amenities, linen and uniforms.
- Monitor and track contract costs in line with signed SLA
- Oversee stock control procedures on a monthly basis
- Monitor laundry and levels of condemned linen
- Organize and monitor inventories against linen, uniform and fixed assets registers
- Maintain proper inventory levels managing cost per room for supplies and labour carry out the special request from guest, VIPs, repeat visitors and club members
Customer Experience Management
- Ensures that guests are treated with courtesy and respect at all times
- Interact with guests and provide professional service standards and solutions
- Handle any escalated complaints, disputes and suggestions as required
- Engage with customers and provide a customer experience within the hotel / on the floor that will support brand loyalty ensuring SI as the brand of choice
- Interact and be present on the floor during service to understand and assist clients with requests, special requirements, recommendations, concerns, resolution of complaints, etc.
- Conduct staff training on product knowledge / promotions (including promotion information, functions, facilities, etc)
- Provide post-mortem feedback with regards promotions to ensure these are always relevant and effective
- Shift handover ensures that staff have sufficient insights and information with regards VIP customers visiting the property
- Build Relationships with repeat customers to ensure customer needs are anticipated
Requirements
Education
- Grade 12
- 3 Year Hotel School Diploma or equivalent National Qualification at a Diploma level
Experience
- Minimum of 7 years’ housekeeping experience with 3 years’ experience as an Assistant Executive Housekeeping position
- Previous experience in hotel housekeeping is required
- Ability to work shifts that meet operational requirements (including public holidays, night work and weekends)
- Physically able to move operating equipment and furniture to perform housekeeping activities
Skills and Knowledge
- Housekeeping industry knowledge – HACCP; FCS standards
- Quality Assurance
- Housekeeping Product knowledge & standards
- Housekeeping tools and chemicals
- Cleaning techniques including specialised cleaning
- Written and verbal communication skills
- Proficiency in MS Office Suite, Opera
- Business Acumen
- Financial Acumen
- Report writing
- Contract management – SLA of service providers
- Knowledge and application of legislation relating to Safety, Health and the environment
- Team Planning
go to method of application »
Description
Job Purpose
- Overall responsibility for the management and the delivery of the maintenance teams across the hotel; with the aim of maximising machine,
- infrastructure and facilities availability and the maintenance and repairs of the building; as well as the management of the maintenance helpdesk, through the planning and
- implementation of effective maintenance systems aligned to company standards and grading standards of the property; as well as identify, implement, manage and review cost
- leadership opportunities and manage all capital maintenance and development projects within these operations upgrades
Key Performance Areas
- Understand the development and maintenance plans for the hotel and align maintenance and development project plans and timelines accordingly
- Develop objectives for hotel maintenance and development deliverables
- Facilitate the project management plan for the 12 month period for hte hotel
- Identify risk and investigate new development, enegery-saving oppertunities for the property
- Direct risk analyses i.t.o impact on short term profit margins vs. long term sustainability
- Communicate with all relevant stakeholders internally at a unit and Group level including externally
- Daily building and groumd walkabouts of the property
- Co-Ordinate building maintenance and repart
- Plant maintenance and upgrades according to 5-year plan
- Management of mechanical/electrical/ HVAC/ building maintenance and repairs in line wiht 3 -; 6- and 12 month preventative maintenance plan
- Building fabric maintenance, fixtures and fitting repair
- Mechanical services repair and renewal management
Business continuity planning
- Manage the call-out system for emergencies, and alarm-related call-outs
- Complile and implement Fire safety procedures; fire equipment and inspections and compliance
- Manage staff appearance and floor appearance/ functioning of equipment and systems
- Store and control assets; technical stock and parts
- Project planning and management of development work; building refurbishment, moves and cyclical redecorations (external and internal) management
- Record and resolve internal customer disputes/compliant
- Seating designs and ordering of required office equipment
- Update building plans/ site plan layout thus ensuring building capacity planning and monitoring
- Compiles reports for stakeholders
Maintains records on compliance management
- Manages and monitors the recording of assets and operating equipment for the hotel including breakages, repairs, etc.
- Maintains records of usage and excess/ shortfall of licenses
- Compile and oversee the execution of stock control procedures for the arrival, despatch and control of stock for the hotel
- Montior stock, wastage and manage stock rotation accross the hotel properties
- Compile processes and montior the execution of stock control to minimise stock loss and account for variances as SOP, within the hotel property
- Stock Valuation Report submitted and reduced in stock loss indicated as per SOP's
- Oversee results of stock takes conducted and report on variances and trends
- Oversee and authorise disposal of obsolete stock/supplies as per SOP’s
- Oversee maintenance and engineering standards and processes for the hotel property are develop, communicated and audited on a regular basis
- Oversee SHE department requirments and processess
- Align practices with new legislative compliance around health, hygiene, safety and the environment
- Implement sufficient control measures (including systems and processes) & checks with each department to mitage any financial risk to the business
- Conduct weekly walkabouts of all front of house and back of house areas to monitor compliance
- Dire a waste management culture and ensure all staff are trained
Collaborate with managers in te hotel property to manage the budget for maintenance including:
- Budget
- Cost management
- Capex
- PIP and forecasting
- Financial reporting for the function
- Financial reporting on project expenditure and progress
- Monitor and approve all budgeted project expenditures
- Assess the impact of deviations on the project and overall programme, and report results to key stakeholders
- Enage with internal customers to understand challenges; issues; development and repair related requirements
- Engage with management with regards security, health and safety and critical technical breaches or anomalies
- Communicate plans, objectives and results to complex operational teams; maintenance management teams and employees
Requirements
Education
- 2-Year Engineering diploma in either the mechanical or electro technical (heavy current) fields with an academic qualification of at least T3 or N5 or equivalent
- Trade tested in Electrical or HVAC
Experience
- Minimum of 6 years’ experience in a management position within a hospitality maintenance environment
- Project management experience
- Experience in managing contractors / suppliers
Certifications/Accreditation/Registration/Licenses
- Preferably registered with the SAFMA / other accredited facilities / engineering bodies
Work Conditions and Special Requirements
- Ability to work shifts that meet operational requirements
- Physical ability to lift and control relevant machinery, and equipment and mobility to move around as per job requirements
Skills and Knowledge
- Project management
- Procurement and negotiation skills
- Mechanical pumps; HVAC, compressed dry air systems, chilled water systems and gas systems
- Working experience of health & safety management and legislation
- Environmental management systems and legislation
- Financial Management
- Analysing / Diagnosing performance
- Business Acumen
- Drive for Results
- Building Positive Working Relationships
- Customer Centricity & Stakeholder focus
- Customer Centricity & Stakeholder focus
Method of Application
Use the link(s) below to apply on company website.
Build your CV for free. Download in different templates.
Gmail
Yahoomail