Jobs at Superside

What You'll Do

• Manage the post-sales relationship of 20 to 40 of Superside’s subscription customers, which includes onboarding, product training, user adoption, quarterly business reviews and renewal/expansion efforts. 
• Grow relationships with customers to drive adoption and develop loyal promoters
• Guide customers with proactive solutions that will help them increase the value of their Superside subscription. 
• Manage and keep track of account health of all your accounts and act upon any potential churn risks such as drop in usage, negative feedback or relevant organizational/market changes. 
• Collaborate closely with Superside creative project delivery team to ensure we provide the best customer experience possible.
• Identify areas for growth within existing accounts and drive adoption and expansion initiatives. 

What You'll Need

• Bachelor Degree or higher within Creative, Communication, or similar / Bachelor in Business or Marketing
• 3+ years of related client-facing experience, preferably from a Creative/Ad Agency and/or SaaS environment (Customer Success, Post-Sales, Design Operations, Consulting, Business Development, Business Unit Manager/Director, Account Manager/Director etc.)
• Excellent English verbal and written communication skills, good at presenting ideas and discussing solutions in large groups
• Ability to find relevant client stakeholders, “open doors” and get face time
• Strong customer relationship building skills, with ability to manage expectations and build trust
• Experience engaging with end-users, evangelizing a solution and drive adoption across multiple stakeholder groups
• Ability to quickly learn relevant design production/operations/process concepts and consult customers on these
• Bias for action, appreciation for data driven processes, hard-working, proactive, client centric and execution driven mindset

Why Join Us

• Global community with people across 50+ countries
• Flexibility of working from anywhere in the world with leading global brands
• Broad exposure to activities across the business
• Flat structure with regular interaction with company founders
• Ability effect change and implement new ideas and processes
• Highly competitive salary
• Paid vacation and training
• A trusting, ego-free and truth-seeking environment
• Pioneering the future of work with a fair, friendly and supportive community
• High-energy, high-pace, and high-performance environment
• Disrupting a massive global industry with a huge market opportunity

go to method of application »

WHAT YOU'LL DO

• Manage 20+ concurrently ongoing high-paced creative projects -  from strategy to concept to production - all while working with a large number of clients and creators 
• Build account strategy to proactively identify and meet your clients’ needs with creative work, developing a collaborative creative partnership and deep familiarity with their businesses along the way
• Collaborate with creative professionals to ensure creative work meets both the needs of our clients and our exceptional bar for creative quality - including final review and sign-off
• Guide, discuss and clarify client needs into concise design briefs and processes, and present output and discuss feedback with clients
• Scope, budget, plan, coordinate and execute your projects while motivating your design team to deliver 10/10 client experiences on every single project
• Brief, staff and manage designers as a helpful value-adding partner
• Work closely together with designers, other project managers, sales reps, and customer support reps across the world
• Continuously learn, develop, and grow yourself and others

WHAT YOU'LL NEED TO SUCCEED

• 3+ years of Project Management / Account Management experience in the creative industry or department
• Excellent understanding of and passion for creative strategy and how creative work ties to solving business problems
• Experience collaborating with creative professionals on concept, copy, and design of campaigns 
• Excellent verbal and written English
• Organized, structured, flexible, available team leader
• Great understanding and knowledge of design, with strong attention to detail
• Ego-free, kind, and trusting team player
• Customer-centric, with an account management mindset
• Independent, decisive, and accountable
• Strong analytical abilities
• Proactive, contact-seeking, and eager to learn

WHY JOIN US

• Global community with people  in close to 60 countries
• Flexibility of working from anywhere in the world with leading global brands
• Highly competitive salary with the potential for earning equity in the company
• Paid vacation and training
• A career path towards increased responsibility, mentorship and leadership
• Continuous learning, development, and certification in our global Academy
• Unique opportunity to combine and develop within Account Management, Project Management, Marketing and Creative
• A trusting, ego-free and truth-seeking environment
• A high-pace, high-energy, and high-performance environment
• Pioneering the future of work with a fair, friendly and supportive community
• Disrupting a massive global industry with a huge market opportunity

go to method of application »

WHAT YOU'LL DO

• Work directly with global enterprise partners, mainly in the tech and SaaS industry
• Lead the strategy, developed with the Account Executives, to recycle old paid Leads. 
• Help create an ever evolving SDR role within Superside 
• Own the process of Prospecting and Qualifying potential Leads. 
• Maximise efficiency working within multiple different CRM (Customer Relationship Management) Tools. 
• Report to the Director of Sales, and work closely with Senior Account Executives in the Client Development Team.

WHAT YOU'LL NEED TO SUCCEED

• Bachelor Degree or higher within Creative, Communication, or similar / Bachelor in Business or Marketing
• 1-2 years of relevant working experience, of which at least 1 year in a client-facing position at associate level 
• Experience in sales
• Social and outgoing nature, ability to come across in a positive manner and create trust between yourself and a potential client
• Passion for creativity, from conceptual thinking to final output
• Structured thinking, with the ability to manage multiple projects/tasks at a time to meet aggressive deadlines
• Self-motivation to work in a remote environment
• Positive attitude towards figuring out and learning new things
• Ability to find relevant client stakeholders, “open doors” and get face time
• Strong customer relationship building skills, with ability to manage expectations and build trust
• Ability to have a structured approach to effort and ROI on different growth initiatives, and to prioritize and stop
• Ability to quickly learn relevant design production/operations/process concepts and consult customers on these
• Ability to multitask with efficiency, overview, structure, and attention to details

WHY JOIN US

• Global community with people across almost 60 countries
• Flexibility of working from anywhere in the world with leading global brands
• Broad exposure to activities across the business
• Flat structure with regular interaction with company founders
• Ability effect change and implement new ideas and processes
• Highly competitive salary
• Paid vacation and training
• A trusting, ego-free and truth-seeking environment
• Pioneering the future of work with a fair, friendly and supportive community
• High-energy, high-pace, and high-performance environment
• Disrupting a massive global industry with a huge market opportunity

go to method of application »

 WHAT YOU’LL DO 

• The three pillars of your role are: leading our acquisition efforts using typical inbound methodologies and nurturing leads that aren’t ready, leading our ABM efforts for acquisition and expansion, as well as product-led growth experiments
• Help develop and launch 1:1 and 1: few ABM programs to successfully engage accounts and decision-makers, moving them effectively through the buyer's journey
• Work with the sales and marketing team to identify gaps in key personas and contact information within strategic accounts
• Own key parts of our website and landing pages and work with other team members to improve clarity and ultimately conversion
• Own the strategy for our acquisition oriented email marketing campaigns and a large portion of the execution with assistance from our Marketing Ops agency
• Collaborate with content marketing and performance marketing teams to help execute campaigns against target segments and accounts
• Work closely with the product team to drive product-led growth with our existing subscription base and website visitors
• Run experiments and try new programs. Think referral programs, brand campaigns, affiliate programs, channel partnerships etc.

INTENDED CAREER PATH

Director of Demand Gen or Director of Growth

 WHAT YOU'LL NEED TO SUCCEED

• 5+ years of experience in various Demand Gen, Growth or Lifecycle Marketing roles
• You’ve worked in marketing at a B2B company, and are more than familiar with the goals of ABM programs
• You are analytical and data-informed and, have an eye towards data and
• You can run a tight, rigorous process and can manage multiple projects and stakeholders through reviews and approvals
• You are used to working closely with sales and customer success 
• You’re good with a high degree of flexibility and ability to navigate ambiguity
• You possess the desire to roll up your sleeves, execute, and create scalable processes within a growing company
• You're self-motivated and will constantly seek out ways to help the company with reach and efficiency

 WHY JOIN US? 

• We are a global company with 140+ subscription customers worldwide and are experiencing strong revenue growth. You will be exposed to all aspects of a business in startup-mode and scaling quickly 
• We’re 100% distributed, so you can work from anywhere in the world
• We value employee development; and offer mentorship, meaningful work and many opportunities to step up and lead
• See something you want to improve? Awesome. We’re a flexible and collaborative team that is always learning and growing
• The whole company is closely connected and aligned. We function in a trusting environment, while seeking the truth in an ego-free manner
• We’re just the right size. Not a small startup and not a corporate entity either 
• We have a strong social mission. Your impact will extend beyond just the success of the company by making real-world improvements to fair wages and putting design and creative at the forefront of marketing

go to method of application »

WHAT YOU’LL DO 

• You consider yourself a marketer, first. You have an eye towards what content to produce and know how your content is performing, so you can tweak your output/production accordingly
• You’ll be leading content strategy and production touching 3 key areas: middle of funnel content for our blog and website, Sales enablement content and where necessary supporting our messaging and positioning initiatives. Examples include ‘convince and convert’ style blog posts, case-studies, how-to video content, product tours and demos that showcase our capabilities and our product, as well as revisions to various documents and decks used by sales and customer success, as well as landing page copy. You will co-own our overall video/YouTube strategy along with our Senior Content Marketing Manager and will focus on white-space ‘How-to’ content primarily to attract, teach and retain relevant buyer personas 
• Consult with customers and end-users to actively identify high potential opportunities to incorporate into our content strategy
• Deeply understand customer needs and create resources that can be used by the sales team further up the funnel
• Work with our sales and customer success teams to source testimonials, customer referrals, customer stories, low-fi videos and more for use across our digital channels
• Run weekly, monthly reports, in-depth analysis of your content’s performance and how it contributed to awareness, leads and so on
• You will build and maintain relationships with a network of subject matter experts and influencers, and effectively work with them for co-marketing purposes. This is an important part of content marketing and could really help us scale reach 

INTENDED CAREER PATH

Director of Product Marketing OR Director of Content Marketing. We feel that this role is equal parts marketing and content development.

WHAT YOU'LL NEED TO SUCCEED

• 5+ years of experience in various Content Marketing or Product Marketing roles
• You’ve worked in marketing at an agency or a SaaS/tech company, and are more than familiar with the goals of demand gen and product marketing in this context
• You are used to working closely with demand gen and sales 
• You are used to doing some market and competitor research, and developing an understanding of what makes our buyers tick
• You can run a tight, rigorous process and can manage multiple projects and stakeholders through reviews and approvals
• You are good with a high degree of flexibility and ability to navigate ambiguity
• You possess the desire to roll up your sleeves, execute, and create scalable processes within a growing company
• You are self-motivated and will constantly seek out ways to help the company with reach and efficiency
• You are a strong writer and storyteller, and can preserve the story of another writer to craft a compelling narrative while policing voice and tone

 WHY JOIN US? 

• We are a global company with 140+ subscription customers worldwide and are experiencing strong revenue growth. You will be exposed to all aspects of a business in startup-mode and scaling quickly 
• We’re 100% distributed, so you can work from anywhere in the world
• We value employee development; and offer mentorship, meaningful work and many opportunities to step up and lead
• See something you want to improve? Awesome. We’re a flexible and collaborative team that is always learning and growing
• The whole company is closely connected and aligned. We function in a trusting environment, while seeking the truth in an ego-free manner
• We’re just the right size. Not a small startup and not a corporate entity either 
• We have a strong social mission. Your impact will extend beyond just the success of the company by making real-world improvements to fair wages and putting design and creative at the forefront of marketing

go to method of application »

WHAT YOU'LL DO

• Discover and engage in existing marketing and creative communities to further our brand. Examples include Reddit communities, Clubhouse clubs, various workshop and event-based communities such as Creative Mornings and more. 
• Build the vision for our ICP-focused Community and begin by building an MVP that attracts and engages this audience, and facilitates interaction between members. We know this sounds simplistic and that there are a lot of steps to doing this right. We are more than willing to make this investment with your guidance. 
• Work closely with the Content Marketing team to create exclusive content for this community.
• Develop our strategy on where to play and how to win w.r.t social media. Currently we are active on Instagram and Linkedin and less so on Twitter and Facebook. Lots of greenfield opportunities. 
• Own the themes for each channel and the ideation and calendar surrounding it, both owning publishing as well as tracking of all social content
• Collaborate closely with the creative team to create engaging and high quality content that support your vision.
• Amplify our content by joining key employee-facing platforms and groups (Slack, LinkedIn, etc) and encourage sharing on these channels
• Craft a plan to best leverage our executive team and other influential persons within the company to promote Superside in interesting ways on social media
• Help our HR and Ops build up our presence and credibility on Dribbble and Behance for the purposes of our employee brand

INTENDED CAREER PATH

Head of Community or Head of Brand

WHAT YOU'LL NEED TO SUCCEED

• Bachelor Degree or higher in any field—we are open to all curious people
• 3+ years of experience working in social media and/or community management in the IT/tech/SaaS companies
• You’ve worked on a marketing or brand team previously
• A good eye for design and creative—maybe you’ve even dabbled in design before! 
• Demonstrable experience growing a social media following
• Excellent English verbal and written communication skills
• Experience building, launching or managing a communities in the past is a huge plus
• Experience with video is also a huge plus 

WHY JOIN US?

• We are a global company with 140+ subscription customers worldwide and are experiencing strong revenue growth. You will be exposed to all aspects of a business in startup-mode and scaling quickly 
• We’re 100% distributed, so you can work from anywhere in the world
• We value employee development; and offer mentorship, meaningful work and many opportunities to step up and lead
• See something you want to improve? Awesome. We’re a flexible and collaborative team that is always learning and growing
• The whole company is closely connected and aligned. We function in a trusting environment, while seeking the truth in an ego-free manner
• We’re just the right size. Not a small startup and not a corporate entity either 
• We have a strong social mission. Your impact will extend beyond just the success of the company by making real-world improvements to fair wages and putting design and creative at the forefront of marketing

go to method of application »

WHAT YOU'LL DO

• Be the keyword strategy owner, and translate this at an execution level for blog and lead gen content as well as other landing pages
• Continually optimize existing content for Search and helping the content team structure published editorial content
• Inform the content marketing and product marketing team of opportunities so new content can be created to capitalize on these opportunities
• Set up our backlink building program in order to improve our domain authority. You can build a team of contractors or outsource to a trusted third party
• Analyze competitors and find new off-site and on-site opportunities to sustain organic channel growth
• Monitor and report on the performance of SEO action initiatives 
• Pay attention to the SEO landscape, including algorithm updates, standard methodologies, emerging trends, and competitor techniques.

INTENDED CAREER PATH

Head of SEO or Head of Demand Generation/Growth

WHAT YOU'LL NEED TO SUCCEED

• Bachelor Degree or higher in any field—we are open to all curious people
• 3+ years of experience working in an SEO and/or digital marketing capacity
• Experienced level of knowledge with tools such as Screaming Frog, AHREFS, SEMRush, Google Analytics, Google Search Console
• Demonstrable experience of building, running and managing successful high ROI organic search strategies and tactics
• Ownership mentality. You’re not just “providing a service”. Where possible, you will own projects and programs start to finish
• Experience in the design space is a huge plus
• B2B SaaS experience is a huge plus

WHY JOIN US?

• We are a global company with 140+ subscription customers worldwide and are experiencing strong revenue growth. You will be exposed to all aspects of a business in startup-mode and scaling quickly 
• We’re 100% distributed, so you can work from anywhere in the world
• We value employee development; and offer mentorship, meaningful work and many opportunities to step up and lead
• See something you want to improve? Awesome. We’re a flexible and collaborative team that is always learning and growing
• The whole company is closely connected and aligned. We function in a trusting environment while seeking the truth in an ego-free manner
• We’re just the right size. Not a small startup and not a corporate entity either 
• We have a strong social mission. Your impact will extend beyond just the success of the company by making real-world improvements to fair wages and putting design and creative at the forefront of marketing

go to method of application »

WHAT YOU’LL DO

• Manage end-to-end candidate’s recruiting to ensure that the best talents get the job, including drafting of job descriptions,  job posting, candidate research, interviews, assessments, and reference checks
• Ensure that  all candidates and hiring managers have a great experience
• Help building a talent pipeline for current and future hiring needs by exploiting all available levers for both inbound and outbound channels
• Effectively brand Superside to candidates by providing compelling information about the company’s strategy, capabilities and employment value proposition
• Maintain the appropriate internal processes and tools necessary to scale recruiting operations in a fast-growing team
• Work daily with teammates and hiring managers located globally
• Participate to daily and weekly meetings with the Talent team and internal stakeholders to discuss about recruiting updates, share learnings and brainstorm on process improvements

WHAT YOU’LL NEED TO SUCCEED

• 2+ years of experience in recruiting
• Excellent verbal and written English 
• Good experience with the use of the G Suite (especially Google Sheets)
• Ability to independently conduct interviews and evaluate candidates on the basis of a predefined candidate profile
• Ability to track your own work and provide timely status updates
• Ability to multitask with overview and structure to meet deadlines 
• Ability to work in a team (remote) and effectively collaborate and manage expectations of different internal stakeholders
• Flexible and available team player
• Strong attention to detail and a passion for system and structure

WHY JOIN US

• Global community with people across 50+ countries 
• Enjoy the flexibility of working from anywhere in the world
• Competitive salary with the potential for earning equity in the company
• Progress through a career path towards increased responsibility, mentorship and leadership
• We function in a trusting environment while seeking the truth in an ego-free manner
• Pioneering the remote future of work with a fair, meritocratic and supportive community
• Disrupting a massive global industry with a huge market opportunity

go to method of application »

WHAT YOU’LL DO

• Implement the features and user interfaces of the internal Superside app (Superspace) like the Superchat and the staffing system
• Architect efficient and reusable front-end systems that drive complex web applications
• Collaborate with Product Designers, Product Managers, and Software Engineers to deliver compelling user-facing products
• Identify and resolve performance and scalability issues

WHAT YOU’LL NEED TO SUCCEED

• Experience with React and Node.js
• HTML/CSS experience, including concepts like layout, specificity, cross-browser compatibility, and accessibility
• JavaScript experience, including concepts like asynchronous programming, closures, types, and ES6.
• Experience with browser APIs and optimizing front end performance
• Excellent communication skills in English
• Hard-working team player
• Fast and stable internet connection
• BS/MS in Computer Science or a related technical field preferred

ABOUT SUPERSIDE

Superside is a remote future-of-work startup that build a design collaboration and management platform. We currently deliver strategic design solutions to clients like Facebook, Redbull, Experian, Puma, Amazon, Salesforce, Cisco, LVMH, Twitch, Airbus, L’Oreal, Tiffany & Co. and more. We work together and with our clients through our inhouse design ops platform, enabling seamless and productive remote collaboration across the world. Superside is backed by Y Combinator, Slack Fund, Freestyle Capital and High Alpha Capital. We’re a fully distributed team of ex tier one professionals located all around the world, spanning 50+ countries and 19 timezones.

WHY JOIN US

• We are a global community with people across 58 countries
• Be part of a highly talented tech team, and work with people with background in Spotify, Yandex and Booking.com
• Competitive salary with the potential for earning equity in the company
• We function in a trusting environment while seeking the truth in an ego-free manner
• Pioneering the remote future of work with a fair, meritocratic and supportive community
• Disrupting a massive global industry with a huge market opportunity
• Paid vacation

TECHNICAL STACK

Frontend

• NodeJS
• Lambda Edge
• Next.js/ React
• Styled Components
• Typescript
• Sanity Headless CMS

Backend

• Java/Kotlin
• Spring Boot 2
• Hibernate/ AWS RDS / MySql
• Redisson/Redis
• Junit for testing
• ElasticSearch
• Infrastructure

Terraform

• AWS SQS/SNS, ECS, Cloudfront, Route53,  EC2, S3, WAF, PageDuty, ParameterStore, ALB
• Docker
• Jenkins
• Pusher
• Mailgun

If you think Superside is the right place for you, get in contact!

go to method of application »

WHAT YOU’LL DO

• Implement the features of the internal Superside app (Superspace) like the Superchat and the staffing system
• Architect efficient and reusable front-end systems that drive complex web applications
• Collaborate with Product Designers, Product Managers, and Software Engineers to deliver compelling user-facing products
• Identify and resolve performance and scalability issues

WHAT YOU’LL NEED TO SUCCEED

• Experience with Spring Boot and Hibernate
• Knowledge of java and kotlin
• Knowledge of distributed programming/microservices
• Knowledge in algorithm and data structure
• Excellent communication skills in English
• Hard-working\ Science or a related technical field preferred

ABOUT SUPERSIDE

• Superside is a remote future-of-work startup that delivers a design operation and collaboration platform. By building workflow technology and an instant and fully-managed process, Superside makes design hassle-free for customers like Facebook, Redbull, Puma, Amazon, Salesforce, Cisco, HP, Twitch, Airbus, L'Oreal, Tiffany & Co. and more. Superside is backed by Y Combinator, Slack Fund, Freestyle Capital and High Alpha Capital. We're a fully distributed team of ex tier one agency designers and project managers located all around the world, spanning 58 countries and 19 timezones.

WHY JOIN US

• We are a global community with people across 58 countries
• Be part of a highly talented tech team, and work with people with background in Spotify, Yandex and Booking.com
• Competitive salary with the potential for earning equity in the company
• We function in a trusting environment while seeking the truth in an ego-free manner
• Pioneering the remote future of work with a fair, meritocratic and supportive community
• Disrupting a massive global industry with a huge market opportunity
• Paid vacation

TECHNICAL STACK

Frontend

• NodeJS
• Lambda Edge
• Next.js/ React
• Styled Components
• Typescript
• Sanity Headless CMS

Backend

• Java/Kotlin
• Spring Boot 2
• Hibernate/ AWS RDS / MySql
• Redisson/Redis
• Junit for testing
• ElasticSearch

Infrastructure

• Terraform
• AWS SQS/SNS, ECS, Cloudfront, Route53,  EC2, S3, WAF, PageDuty, ParameterStore, ALB
• Docker
• Jenkins
• Pusher
• Mailgun

If you think Superside is the right place for you, get in contact!

Please note that we receive many applications for this position and reply times will therefore vary. We screen applications continuously and will reach out to you as soon as we can after you have completed the assessments.

go to method of application »

What You'll Do 

• Work with multi-disciplinary teams partnering with engineering, design and product folks finding solutions to design challenges on a wide range of product areas
• Take ownership of design ideas through the research, ideation, wireframing & prototyping phases to the final well-polished and beautifully crafted experiences
• Be up to date with and apply best user-centered design practices to create industry leading experiences
• Make well-informed decisions based on deep understanding of customer needs and strategic business directions
• Conduct research, user interviews and usability tests as part of your design process to deliver outstanding customer experiences
• Make use of and contribute to the evolution of our design system, translating abstract concepts to patterns of reusable interactions and components
• Know when to move fast by making low-fi sketches and when to apply attention to detail by producing pixel-perfect interfaces

 What You'll Need To Succeed 

• 5+ years of full-time experience working in-house as a UX / product designer for digital or web-based products
• You have a strong portfolio of work that demonstrates your design thinking, process, challenges and solutions in web-based products and/or mobile applications
• You are an expert in understanding customer needs, sketching concepts, tweaking flows or polishing existing designs
• You are proficient in UX design and prototyping tools (e.g. Sketch, InVision, Adobe design tools)
• You are a great communicator with excellent presentation, interpersonal as well as written and verbal communication skills in English
• You have strong leadership and teamwork skills and the ability to work together with design leads, engineers and other stakeholders as well as the confidence to communicate your ideas clearly
• You are primarily based in a time zone +/- 3 hours from UTC 

 Why join us?   

• Global community with people across 50+ countries
• Flexibility of working from anywhere in the world
• Flat structure with regular interaction with company founders
• Ability effect change and implement new ideas and processes
• Highly competitive salary and equity in the company
• A trusting, ego-free and truth-seeking environment
• Pioneering the future of work with a fair, friendly and supportive community
• High-energy, high-pace, and high-performance environment
• Disrupting a massive global industry with a huge market opportunity