Jobs at SydSen Recruit

Key Responsibilities:

• Oversee, train, and coach the costing team.
• Accurately cost all service and repair job cards, including auditing daily, weekly, and monthly.
• Verify vehicle, customer, service history, Motor Plan status, campaigns, and service kits.
• Manage repair orders, sublet repairs, supplier invoices, and parts returns.
• Process, track, and reconcile Motor Plan and Warranty claims; resolve rejections promptly.
• Identify customer-payable items and ensure correct mark-ups.
• Attend weekly service meetings and stay updated on automotive bulletins and procedures.

Minimum Requirements:

• Grade 12 (Senior Certificate) with Mathematics
• Previous administration experience within a motor dealership
• Computer literate (MS Office)
• Valid driver’s license

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Key Responsibilities

Payroll, Time & Attendance

• Capture and calculate overtime using Uniclox and process on Sage VIP
• Capture commissions and incentives in line with dealership policies
• Run monthly payroll reports and submit for management review
• Resolve payroll and ESS-related queries
• Capture, reconcile, and manage leave transactions

Onboarding & Offboarding

• Draft employment contracts and onboarding documentation
• Submit engagement packs to payroll timeously
• Prepare termination documentation (UI19, certificates of service, salary schedules, provident fund withdrawals)
• Ensure accurate closure of employee files

Disciplinary & Industrial Relations

• Issue verbal and written warnings in line with legislation
• Conduct counselling and performance discussions
• Coordinate disciplinary hearings and liaise with external chairpersons
• Provide HR and labour law guidance to management
• Ensure compliance with internal HR and IR policies

General HR Administration

• Maintain accurate electronic and physical employee files
• Draft Acknowledgements of Debt (AODs) and conduct affordability checks
• Submit and reconcile SAF (Sick Assistance Fund) claims
• Capture Injury-on-Duty (IOD) incidents and submit COID documentation
• Manage HR communication, policies, and internal notices
• Perform HR administration on BMW Dealernet

Management Support

• Act as the on-site HR representative
• Support HR audits, compliance checks, and reporting
• Ensure dealership HR practices align with group standards and labour law

Minimum Requirements

• Grade 12 (Matric)
• National Diploma or Degree in Human Resources or related field
• Minimum 2–3 years’ HR generalist experience, preferably in a motor dealership (120+ staff)
• Strong payroll experience with high-volume, dynamic payrolls
• Proficiency in Sage VIP, Uniclox, BMW Dealernet, and MS Office
• Solid knowledge of BCEA, LRA, EEA, and MIBCO Main Agreement
• Excellent communication, organisational, and conflict-resolution skills
• High level of discretion and confidentiality
• Valid driver’s license and own transport (travel between branches required)

Advantageous

• Motor industry experience
• Knowledge of SAF, ESS, and dealership incentive structures
• Familiarity with MIBCO and bargaining council processes

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Key Responsibilities

• Manage the full debtors / accounts receivable function end-to-end
• Oversee daily invoicing controls and accurate allocation of receipts
• Drive collections: follow-ups, payment commitments, dispute resolution and escalations
• Maintain and review customer account reconciliations, statements and aging reports
• Monitor credit limits, payment terms, and support credit control policies
• Reduce overdue balances and improve cash flow performance
• Investigate and resolve account queries efficiently with internal teams and customers
• Prepare monthly reporting (age analysis, risk exposure, collections performance)
• Ensure compliance with internal controls and audit requirements
• Lead and support a small debtors/AR team (where applicable)

 Minimum Requirements

• Degree or Diploma in Finance / Accounting
• 3–5 years proven experience in Debtors / Accounts Receivable Management
• Strong knowledge of debtors processes, reconciliations, allocations and collections
• Experience working with accounting/ERP systems and MS Excel
• Excellent communication skills (customer-facing and internal stakeholders)
• Ability to work under pressure and meet strict deadlines in a fast-paced environment
• Strong attention to detail, problem-solving and accountability

Advantageous

• Experience in high-volume debtors environments
• Strong reporting and analytical capability
• Team leadership / supervision experience

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Key Responsibilities:

• Supervise daily branch operations, ensuring smooth opening and closing procedures
• Manage and support branch staff, including scheduling, task allocation, and on-the-job training
• Ensure high levels of customer service and resolve customer queries or complaints professionally
• Oversee sales performance and assist in achieving branch targets
• Maintain stock control, including ordering, receiving, stock counts, and merchandising
• Ensure correct handling, mixing, and display of paint products where applicable
• Monitor housekeeping, health and safety, and compliance with company procedures
• Assist with basic administrative duties, reporting, and cash handling
• Support the Branch Manager or Owner with operational and performance-related tasks

Minimum Requirements:

• Previous experience in a hardware, paint, or building materials retail environment
• Supervisory or team-lead experience preferred
• Good knowledge of hardware tools, paint products, and related materials
• Strong customer service and communication skills
• Ability to lead by example and work hands-on when required
• Basic computer literacy (POS systems, stock systems, and email)
• Reliable, well-organised, and able to work under pressure

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Key Responsibilities

• Full profit and loss responsibility for the dealership
• Develop and execute business strategies to increase market share and profitability
• Lead, coach, and manage all department heads (Sales, Service, Parts, Finance & Admin)
• Ensure compliance with OEM, group, financial, and regulatory standards
• Drive exceptional customer satisfaction and retention
• Manage budgets, forecasting, and financial reporting
• Implement performance management systems and KPIs
• Oversee marketing, stock control, and risk management
• Maintain strong relationships with manufacturers, banks, and suppliers

Minimum Requirements

• 5–10+ years’ experience in automotive dealership management
• Proven Dealer Principal / General Manager experience
• Strong financial acumen with full P&L exposure
• Track record of growing sales and improving profitability
• Excellent leadership, communication, and negotiation skills
• Ability to perform under pressure and drive high-performance teams
• Relevant tertiary qualification (advantageous)
• Valid driver’s licence

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Requirements:

• Proven bakkie sales experience (non-negotiable)
• Strong sales track record in the automotive industry
• Excellent communication and negotiation skills
• Customer-focused with a professional approach
• Valid driver’s licence
• Ability to work independently and meet sales targets

Duties:

• Selling new and/or used bakkies
• Building and maintaining strong client relationships
• Achieving monthly sales targets
• Providing excellent customer service throughout the sales process

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Key Responsibilities:

• Perform accurate vehicle diagnostics and fault finding
• Carry out servicing, repairs, and maintenance to manufacturer standards
• Conduct pre-delivery inspections (PDI) and quality checks
• Complete job cards and technical reports accurately
• Ensure compliance with health, safety, and workshop procedures
• Deliver high levels of productivity and workmanship

Minimum Requirements:

• Qualified Motor Vehicle Technician (Red Seal / Trade Test)
• Minimum 3–5 years’ experience in a dealership environment
• Strong diagnostic and technical skills
• Ability to work independently and within a team
• Valid driver’s licence
• Excellent attention to detail and work ethic

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Key Responsibilities:

• Lead, coach, and motivate a team of emergency call centre agents
• Manage real-time operations in a high-volume, time-critical environment
• Ensure SLA, KPI, and TAT targets are consistently met
• Handle escalations and complex emergency cases (breakdowns, recoveries, accidents)
• Monitor call quality, productivity, and adherence to procedures
• Provide training, onboarding, and performance management
• Compile operational reports and conduct shift handovers
• Liaise with external service providers (tow trucks, recovery services, repairers)

Minimum Requirements:

• 3–5 years’ experience in a commercial / emergency / roadside / fleet call centre
• Proven team leadership or supervisory experience
• Strong knowledge of trucking, commercial vehicles, or fleet operations
• Excellent communication and decision-making skills
• Ability to remain calm and effective in high-pressure situations
• Strong computer literacy (CRM, call logging systems, MS Office)
• Willingness to work shifts (including nights, weekends, and public holidays)

Advantageous:

• Experience in roadside assistance, insurance, or breakdown management
• Exposure to logistics, recovery, or heavy commercial environments
• Call centre quality assurance or workforce management experience

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Minimum Requirements:

• Own reliable transport (must-have)
• Valid driver’s license
• Matric certificate (tertiary education will be advantageous)
• Available to start ASAP
• Computer literate (email, basic admin systems, MS Office)
• Clear criminal record

Key Responsibilities:

• General administrative duties
• Handling client communication (emails and phone calls)
• Assisting with training events, including setups and coordination
• Providing support to the Training Manager as required

Ideal Candidate:

• Well-organised with strong attention to detail
• Professional communication and interpersonal skills
• Able to work independently and within a team
• Willing to take initiative and assist where needed

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Key Performance Areas

• Complete repair orders efficiently and timeously within allocated labour times.
• Achieve workshop productivity and labour targets by working efficiently and upselling where appropriate.
• Diagnose customer concerns accurately and provide effective technical solutions.
• Ensure parts are ordered timeously and booked correctly to job cards.
• Stay up to date with technological developments through training, bulletins, and ongoing learning.
• Support the Service Manager and Foreman with operational tasks where required.
• Adhere to all dealership business processes and contribute to continuous improvement initiatives.
• Maintain clean, organised, and safe workstations, tools, and equipment at all times.
• Treat all customer vehicles with care and professionalism.

Minimum Requirements

• Qualified Motor Vehicle Technician (Red Seal) with a minimum of 2 years’ post-qualification dealership experience.
• Fully bilingual (English & Afrikaans).
• Previous experience within a motor vehicle dealership environment (premium segment preferred).
• Strong diagnostic experience will be a distinct advantage.
• Computer literate.
• Valid driver’s licence.

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Key Performance Areas

• Booking Appointments: Schedule appointments for vehicle servicing, maintenance, repairs, and other related services requested by customers.
• Customer Interaction: Interact with customers via phone, email, or in-person to understand their service needs, address inquiries, and provide information regarding available appointment slots, service options, and pricing.
• Appointment Scheduling: Use dealership management software or scheduling systems to book appointments, ensuring efficient allocation of service bays and technicians' time.
• Service Recommendations: Provide customers with recommendations for routine maintenance based on mileage, manufacturer guidelines, and vehicle inspection results.
• Confirmations and Reminders: Confirm scheduled appointments with customers via phone, email, or SMS and send appointment reminders to reduce no-shows and ensure timely arrivals.
• Documentation: Maintain accurate records of appointments, service requests, customer information, and service histories in the dealership's database or CRM system.
• Coordination with Service Department: Liaise with the service department to ensure they are adequately staffed and prepared for scheduled appointments, including parts availability if needed.
• Upselling and Cross-selling: Identify opportunities to upsell additional services or products based on customers' vehicle maintenance needs and dealership promotions.
• Customer Satisfaction: Ensure a high level of customer satisfaction by providing excellent service, addressing concerns or complaints promptly, and following up with customers post-service to ensure their expectations were met.
• Administrative Tasks: Assist with general administrative duties such as filing paperwork, processing payments, and maintaining a clean and organized workspace.
• Team Collaboration: Collaborate with other dealership staff, including service advisors, technicians, and parts department personnel, to ensure smooth operations and customer satisfaction.
• Compliance: Ensure compliance with dealership policies, procedures, and industry regulations related to customer service, vehicle servicing, data privacy, and consumer rights.
• Training and Development: Stay updated on dealership services, vehicle models, maintenance procedures, and industry trends through training sessions and self-study to enhance job performance and customer interactions.

Minimum Requirements

• Minimum Senior Certificate Grade 12
• Fully Bilingual (English, Afrikaans) – a third SA language would be an advantage
• Would be considered an advantage if working experience was within Jaguar Land Rover Dealership
• Motor dealership industry experience is essential
• Working Experience in the role of Bookings Clerk within a Dealership would be preferred.
• Some mechanical knowledge would be a significant advantage

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Key Responsibilities

Sales Performance

• Consistently achieve or exceed sales targets for new and used motorcycles and accessories.
• Drive profitability through effective pricing, product mix, and sales initiatives.

Team Leadership

• Lead, motivate, coach, and develop the sales team to maximise performance and engagement.
• Set clear targets, monitor performance, and implement improvement strategies.

Customer Experience

• Build and maintain strong customer relationships to encourage loyalty and repeat business.
• Ensure exceptional service delivery aligned to premium dealership standards.

Sales & Operational Management

• Oversee and optimise the full sales process, including lead management and online sales channels.
• Manage daily sales operations and ensure compliance with internal policies and procedures.

Market & Product Knowledge

• Remain up to date with product offerings, market trends, and competitor activity.

Financial Services

• Promote and manage finance and insurance products to enhance overall dealership profitability.

Marketing & Brand

• Support and initiate marketing campaigns and promotional activities to drive footfall and brand awareness.

Dealer & Stakeholder Relations

• Manage relationships with key industry stakeholders, particularly regarding commercial financing and sales operations.

Minimum Requirements

• Senior Certificate (Grade 12).
• Business diploma or relevant tertiary qualification in Management / Marketing / Sales (advantageous).
• Minimum 3–5 years’ experience managing successful sales teams within the automotive or motorcycle retail environment.
• Minimum 7–10 years’ overall experience in a sales environment.
• Strong working knowledge of sales processes, lead management, and online sales principles.
• Computer literate (proficient in MS Word, Excel & PowerPoint).
• Sound knowledge of financial management and budgeting principles.
• Valid driver’s licence (motorcycle licence advantageous).