Jobs at Telesure Investment Holdings (TIH)

Job Purpose

• Process already-captured claims efficiently and accurately through drawing on the relevant criteria to ensure standardization across the organisation to enable decision making on a claim.

Responsibilities

• Prepare insurance claim forms or related documents and review them for completeness.
• Enter claims information into database systems.
• Pay small claims.
• Calculate quantum amount of claim.
• Post or attach information to claim file.
• Transmit claims for further investigation.
• Contact insured or other involved persons to obtain missing information.
• Review insurance policy to determine coverage.
• Organise or work with detailed office records, using computers to enter, access, search or retrieve data.
• Provide customer service, such as limited instructions on proceeding with claimsor referrals to auto repair facilities or local contractors.
• Finalise claims and communicate the outcome to the customer
• Listen and transcribe client conversations
• Request Client Conversation
• Retrieve Client Conversation
• Issue repair / replace vouchers
• Load and action 15 minute messages
• Complete Things To Do (TTD's) and requests
• Refer to Loss Adjuster when required
• Arrange to collect salvage - Non-Motor where applicable
• Arrange to collect salvage - Motor where applicable

Education

• Matric / Grade 12/ SAQA Accredited Equivalent (Essential); Skills development training accreditation (Advantageous).

Experience

• 1 or more years' Financial Services industry experience (Essential); Call Centre Experience (Essential); STI experience (Advantageous); 1 or more years' Claims Experience (Advantageous); At least 2-3 years’ experience in a Customer Service environment  (Advantageous).

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Job Purpose

• Inbound or outbound policy sales, based on leads and campaigns. Initiate the customer relationship and meet various KPIs. Connect with the customer, conduct needs analysis and propose customer solutions. Needs a solid knowledge of products, their characteristics, and market as well as focus on growth of  the brand.

Responsibilities

Customer Relationships Development

• Make calls by telephone to allocated customers to develop new relationships or as a first point of contact.

Customer Needs Clarification

• Interview the customer, following a complex multi-level sales script, to clarify the customer's requirements. Or assist in conducting interviews with potential customers to collect client requirements making detailed notes. 
• Set clear objectives for each sales call; use standard materials to make a presentation to the customer; and ask relevant questions to evaluate the customer's level of interest and to identify and respond to areas requiring further information or explanation.

Sell Customer Propositions

• Identify the products or services that best meet the customer's stated needs, explain the selection to the customer, and invite the customer to make a purchase at the standard price/terms and conditions of sale. Use personal expertise to propose quantities within standard operating systems, policies and procedures. Explain the selection to the customer, influence the customer to make a purchase with the best benefits and solutions to meet customer needs.

Operational Compliance

• Develop working knowledge of the organisation's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.

Customer Relationship Management (CRM) Data

• Schedule call back and enter relevant information into the customer relationship management system after each contact with a customer to create a call plan and to ensure that the organisation has quality data to enable effective customer retention and business development activities.

Performance Management

• Prioritise own workflow and ensure work is completed to the required standards of productivity, quality, and timeliness; use performance management systems to improve personal performance to meet SLA.

Personal Capability Building

• Keep abreast with current changes in internal policies and procedures, external regulations which is facilitated by the online training system and tracked by a formal assessment.

Sales Opportunities Creation

• Identify potential customers by obtaining information, referrals, and recommendations from existing customers.

Education

• Matric / Grade 12 or SAQA Accredited Equivalent (Essential); Regulatory Exam 5, dependent on DOFA date (Essential); Full 150 STI credits, dependent on DOFA date (Essential); CPD hours (Essential); Class of Business Certificate (Advantageous); Degree and/or diploma in business/marketing (Advantageous)

Experience

• 2-3 year telephonic sales experience (Essential); Experience in Financial Services Industry (Advantageous).

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Job Purpose

1. The Senior Manager: Payroll is to oversee and manage payroll operations and multiple entities within the group. This includes ensuring accurate and timely processing of payroll, compliance with relevant regulations, tax compliance, implementing payroll policies and collaborating with other internal departments. In addition, be responsible for staying updated on payroll laws and industry trends to optimize on payroll systems and contribute to overall organizational efficiency. The role involves resolving payroll discrepancies, implementing payroll system enhancements, and providing strategic input on payroll related decisions. Effective communication, leadership skills, and a strong understanding of payroll regulations are essential.

Responsibilities

Financial Management and Contol

• Manage a significant portion of the organisation's financial management and/or control processes. Fully responsible for the payroll accounting function across all entities. Ensure payroll compliance against company policies and statutory requirements. Maintain timely regulatory reporting on payroll related submissions including ROE submission and Equity reporting. Support divisional departments with payroll related statutory reporting. Stay updated on tax regulations and labour laws to ensure accurate and compliant payroll adherence to. Submission of Year-end tax ; Bi-Annual tax . Coordinate and manage the process of accurate deductions and compliance with policies for all categories of employee benefits within group. Accountability for releasing payroll related payments using Nedbank business by reviewing for accuracy and ensuring timeous actioning.

Payroll Audit Compliance

• Lead the planning and execution of audit activities across the national organisation, ensuring that the level of audit intervention is commensurate with business risk and that key areas of risk are prioritised. Identify organisation-wide issues, proposing appropriate business process or system improvements. Ensure that relevant governance committees are informed of significant issues and the actions being taken to resolve these. This includes contributing to the development and implementation of risk management policies and procedures. Maintain detailed audit trails to track changes in payroll data, ensuring transparency and accountability. Responsible for internal & External payroll Audits. Support with payroll related business audits.

Budgeting

• Manage budget plans for a department; involves development and delivery. Govern payroll expenses from operations, considering salary structures, benefits any variable components that align with the budget, identifying any discrepancies.

Payroll Data Management and Governance

• Specify and lead the implementation of data requirements for the Payroll function to meet the organisation's management information needs and to support key processes and procedures, ensuring integration with broader corporate management information systems. Implement strong internal controls to safeguard against errors and fraud in payroll processing and align to external audit walk-through.

Operational Compliance

• Ensure that payroll input complies with company policy and legislation. Ensure the payroll system is administered correctly, is up to date on a daily basis to ensure compliance with legislation and Company policies and procedures. To ensure the payroll systems is functioning effectively. Draft, maintain and implement payroll policies and procedures ensuring consistency and compliance in the business. Resolve any audit risks identified by internal and/or external audits on an annual basis.

Leadership and Direction

• Identify and communicate the actions needed to implement the function's strategy and business plan within the business area or department; explain the relationship to the broader organisation's mission, vision and values; motivate people to commit to these and to doing extraordinary things to achieve local business goals.

Insights and Reporting

• Set and lead execution of the data and analytics reporting plan, creating strategies and templates to report data in a meaningful way. Create, present, and communicate high-impact data and analytics insights and recommendations to critical internal and external stakeholders. Generate financial reports related to payroll, offering insights into expenditure patterns and potential areas of improvement. Fully responsible in overseeing the Payroll Accounting function for all legal entities within group.

Performance Management

• Manage and report on the performance of a substantial, diverse team; set appropriate performance objectives for direct reports or project / account team members and hold them accountable for achieving these; take appropriate corrective action where necessary to ensure the achievement of team / personal objectives. Manage and lead the payroll team, providing guidance on tasks, analysing, reconciliation and reporting.

Stakeholder Engagement

• Identify and manage stakeholders up to top management level, finding out their needs/issues/concerns and reacting to these by leading and coordinating the development of stakeholder engagement plans to support the communication of business information and decisions. Regular communication with all internal departments ie: HR, Exco, Finance, operations, to ensure payroll processes align with company policies and meet their needs. Address concerns and keep stakeholders informed.

Continuous Improvement

• Review existing operations in Payroll and implement innovation processes to generate new ideas and ensure the required continuous improvement outcomes are delivered. Identify shortcomings in existing business practices, then suggest and implement improvements while developing and delivering quality projects or a work stream within the organisation's change management program. Utilise payroll software ie: Sage People 300 to automate processes, reducing manual errors and improving efficiency.

Building Capability and Business Advice

• Implement formal development frameworks for a substantial department. Provide others throughout the organisation with informal coaching and mentoring. Provide specialist advice on the interpretation and application of policies and procedures, resolving complex or contentious queries and issues and enabling others to take appropriate actions. Provide ongoing training to the payroll team and keep them updated on regulations, compliance needs and best practices.

Personal Capability Building

• Act as subject matter expert in an area of technology, policy, regulation, or operational management for the team. Maintain external accreditations and indepth understanding of current and emerging external regulation and industry best practices through continuing professional development, attending conferences, and reading specialist media.

Risk Management

• Ensure the organisation is not exposed to undue risks by using risk management systems to achieve specific goals within a designated area of the business. Develop and/or deliver a contingency plan for significant aspects of the risk management and/or control process.

Education

• Grade 12/ SAQA Accredited Equivalent (Essential); Payroll/Finance related qualification (diploma/certificate) (Essential); Relevant diploma or degree in Payroll/Tax/Finance or HR (Advantageous); SAIT affiliation (Essential)

Experience

• 10 or more years' Payroll experience (Essential); 5 or more years' payroll system experience (Essential). Managerial Experience: 5 - 10 years' experience of planning and managing resources to deliver predetermined objectives (Essential)
   

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Job Purpose

• Inbound or outbound policy sales, based on leads and campaigns. Initiate the customer relationship and meet various KPIs. Connect with the customer, conduct needs analysis and propose customer solutions. Needs a solid knowledge of products, their characteristics, and market as well as focus on growth of  the brand.

Responsibilities

Customer Relationships Development

• Make calls by telephone to allocated customers to develop new relationships or as a first point of contact.

Customer Needs Clarification

• Interview the customer, following a complex multi-level sales script, to clarify the customer's requirements. Or assist in conducting interviews with potential customers to collect client requirements making detailed notes. 
• Set clear objectives for each sales call; use standard materials to make a presentation to the customer; and ask relevant questions to evaluate the customer's level of interest and to identify and respond to areas requiring further information or explanation.

Sell Customer Propositions

• Identify the products or services that best meet the customer's stated needs, explain the selection to the customer, and invite the customer to make a purchase at the standard price/terms and conditions of sale. Use personal expertise to propose quantities within standard operating systems, policies and procedures. Explain the selection to the customer, influence the customer to make a purchase with the best benefits and solutions to meet customer needs.

Operational Compliance

• Develop working knowledge of the organisation's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.

Customer Relationship Management (CRM) Data

• Schedule call back and enter relevant information into the customer relationship management system after each contact with a customer to create a call plan and to ensure that the organisation has quality data to enable effective customer retention and business development activities.

Performance Management

• Prioritise own workflow and ensure work is completed to the required standards of productivity, quality, and timeliness; use performance management systems to improve personal performance to meet SLA.

Personal Capability Building

• Keep abreast with current changes in internal policies and procedures, external regulations which is facilitated by the online training system and tracked by a formal assessment.

Sales Opportunities Creation

• Identify potential customers by obtaining information, referrals, and recommendations from existing customers.

Education

• Matric / Grade 12/ SAQA Accredited (Advantageous)

Experience

• 2-3 year telephonic sales experience (Essential); Experience in Financial Services Industry (Advantageous).
   

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Job Purpose

• Manage regional staff compliment, reaching relevant targets as determined by regional budgets and managing relationships with traditional independent and corporate brokers. Drive profitable growth.

Responsibilities

Business Development

• Create a business development plan to identify, evaluate, and structure key transactions to ensure continued financial health and maximum value creation through the entire product life cycle. These transactions may involve alliances, collaborations, mergers and acquisitions, in and out licensing initiatives, and other activities.

Leadership and Direction

• Communicate the actions needed to implement the function's strategy and business plan within the team; explain the relationship to the broader organisation's mission, vision and values; motivate people to commit to these and to doing extraordinary things to achieve local business goals.

Performance Management

• Manage, drive and report on performance within the area of responsibility.
• Set appropriate KPI's that are aligned to business objectives for direct reports and hold them accountable for achieving these. 
• Take appropriate corrective action where necessary to ensure the achievement of annual business objectives.

Customer Relationship Development / Prospecting

• Building and maintaining a pipeline in order to identify potential partners. Implement relationship management plans to identify and build relationships with relevant decision makers and influencers within the customer organisation and to enable effective two-way flow of information and resolution of issues.

Sales Opportunities Creation

• Develop a personal network within the business sector and represent the organisation at business sector events. Obtain market intelligence and enhance the visibility and reputation of the organisation, its products, and its services.

Sell Customer Propositions

• Influence a cross-functional internal team (for example, technical, commercial, and legal) to configure a complex tailored or bespoke product and services solution and associated contractual terms that meet the broker's mid- to long-term needs at a national/key operating unit level. Negotiate agreement with the customer and internally with commercial colleagues to ensure that customer requirements are met at an acceptable level of profitability and cash flow.
• Review sales proposals from team members and authorise those that deviate from standard terms, escalating issues to senior management where appropriate.
• Build profit and loss business cases in order to support the partnership agreements.
• Negotiate and build partner tailor made product offerings.
• Negotiate and agree on commercial terms for partnerships.

Intermediary Needs Clarification

• Consult with a range of intermediary representatives at different levels to identify the outcomes they require, introducing relevant internal specialists and utilizing their expertise to gather and analyse complex broker data, clarify mid- to long-term intermediary needs, and develop and agree to a specification of broker requirements.
• Present new product offerings to partners in order to influence the outcome of agreements.

Promoting Stakeholder Focus

• Develop internal marketing plans and work collaboratively with other departments to improve internal relationships.
• Manage internal stakeholder relationships in order to facilitate and implement partner agreements.

Operational Compliance

• Maintain and renew a deep knowledge and understanding of the organisation's policies and procedures and of relevant regulatory codes and codes of conduct, and ensure own work adheres to required standards.
• Identify, within the team, patterns of non-compliance with the organisation's policies and procedures, and with relevant regulatory codes and codes of conduct, taking appropriate action to report and resolve these and escalating issues as appropriate.

Insights and Reporting

• Prepare and coordinate the completion of various day to day reporting and monthly reporting.
• Identifying and interpreting patterns and trends, and translating those insights into actionable recommendations and by implementing solutions.

Organisational Capability Building

• Use the organisation's formal development framework to identify the team's individual development needs. Plan and implement actions, including continuing professional development specified by professional or regulatory institutions, to build their professional capabilities. Provide informal training or coaching to others in own area of expertise to enable others to improve performance and fulfill personal potential.

Personal Capability Building

• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Budgeting and Expenses

• Develop and/or deliver budget plans with guidance from senior colleagues.

Education

• Grade 12/ SAQA Accredited Equivalent (Essential); FAIS and RE5 qualification (Essential); Class of Business – product knowledge (Essential)

Experience

• 4-6 years commercial experience (Essential); 2-3 years commercial underwriting experience (Essential); Experience in Financial Services Industry (Advantageous). 3 - 5 years experience of planning and managing resources and people to deliver predetermined objectives as specified by more senior managers (Essential)
   

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Job Purpose

• Lead and manage the end-to-end People/HR agenda within a business area by aligning the people and business agenda to ensure business objectives are met that contribute to the delivery of the overall company strategy. This is achieved through the introduction and implementation of programmes, tools, policies and frameworks developed in the Centres of Expertise that support the achievement of the agreed people, customer and growth results.  Monitor (through SLA’s, HR metrics) and support HR services delivered via the People Enablement delivery team.

Responsibilities

Business Planning

• Develop and propose annual business plans for a given area or department and ensure alignment with strategy. Recommend financial and headcount budgets; propose HR related business targets (e.g., key performance indicators); and schedule key activities/projects, ensuring integration with other elements of the organisation.

HR Data Analytics and Insights

• Monitor, analyse and report on key Human Capital Enablers such as HR Management, Reporting and Analytics; Governance, SLA's and HR Metrics to optimize the Human Capital of the organisation.
• Analyse and investigate business/people issues and trends within the business unit and recommend interventions in collaboration with COE to create HR insights that enable the diagnosis of business issues, enhancement of employee engagement, and/or improvement of business performance.

Stakeholder Engagement

• Be a "Broker" of service between specialized internal groups (e.g remuneration) and the business.
• Act as a consultant on issues related to strategy execution and change, talent management, employee engagement, performance management, employee relations. Provide feedback to Centres of Expertise about HR solution effectiveness. Collaborate with Centres of Expertise to create innovative solutions.
• Focus on consultative support and HR solution delivery to senior line management.
• Support all HR products, services, process implementation including any required changes and ensure client buy-in through influencing (context, rationale).

Leadership and Direction

• Communicate the actions needed to implement the function's strategy and business plan within the team; explain the relationship to the broader organisation's mission, vision and values; motivate people to commit to these and to doing extraordinary things to achieve local business goals.

Policy Development & Implementation

• Develop procedures and interpret and apply policy for area of expertise to achieve specified outputs, or advise the wider business on application of policy, then monitor implementation of those procedures within the organisation.
• Work with the business unit to translate business needs into HR requirements and employee experience.

Information and Business Advice

• Provide specialist guidance to senior managers at the business unit or regional level to enable the implementation of policy, projects, and change initiatives.
• Drive effective execution of HR policies and processes in their business.

Change Management

• Manage and support the development and/or delivery of an organisational change management initiative for a substantial department/area.

Organisational Capability Building

• Identify the organisational capabilities gaps required to execute the business strategy within the context of the capability mapping on an ongoing basis.
• Responsible for implementing initiatives at the business unit level and may support the design of specialized or customised training, communications and talent management.
• Support the development of leadership and manage talent pipeline in business unit.
• Coach and educate the line managers in people management.
• Coach and develop HRC's.

Regulatory & Compliance Management

• Draft HR frameworks within an area of expertise to meet business needs, ensuring compliance with specified design principles, internal policies, and external legal requirements.
• Investigate all kinds of incidents and reports, and provide expert advice to more senior colleagues. Minimize risk exposures and ensure adherence with regulatory standards by working with all internal functions to make sure compliance programs are properly implemented.

Personal Capability Building

• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Education

• Recognised 3 year Degree / Diploma in HR Management or Industrial Psychology (Essential); Post Graduate Degree in HR Management or Industrial Psychology or any other relevant qualification (Advantageous)  (Required)

Experience

4 or more years experience in the following:

• Strategic Human Resources Management / HR Organisation Capability management / Change Management / Talent Management (Recruitment, Development and Retention) / Performance & Reward / Human Capital Planning / ER, IR and Wellness (Essential);
• Experience in Project Management and HRMS (i-manage – Oracle, SAP, VIP etc) (Advantageous). 2 or more years supervising and directing people and other resources to achieve specific end results within limited timeframes (Essential)

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Job Purpose

• Inbound or outbound policy sales, based on leads and campaigns. Initiate the customer relationship and meet various KPIs. Connect with the customer, conduct needs analysis and propose customer solutions. Needs a solid knowledge of products, their characteristics, and market as well as focus on growth of  the brand.

Responsibilities

Customer Relationships Development

• Make calls by telephone to allocated customers to develop new relationships or as a first point of contact.

Customer Needs Clarification

• Interview the customer, following a complex multi-level sales script, to clarify the customer's requirements. Or assist in conducting interviews with potential customers to collect client requirements making detailed notes. 
• Set clear objectives for each sales call; use standard materials to make a presentation to the customer; and ask relevant questions to evaluate the customer's level of interest and to identify and respond to areas requiring further information or explanation.

Sell Customer Propositions

• Identify the products or services that best meet the customer's stated needs, explain the selection to the customer, and invite the customer to make a purchase at the standard price/terms and conditions of sale. Use personal expertise to propose quantities within standard operating systems, policies and procedures. Explain the selection to the customer, influence the customer to make a purchase with the best benefits and solutions to meet customer needs.

Operational Compliance

• Develop working knowledge of the organisation's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.

Customer Relationship Management (CRM) Data

• Schedule call back and enter relevant information into the customer relationship management system after each contact with a customer to create a call plan and to ensure that the organisation has quality data to enable effective customer retention and business development activities.

Performance Management

• Prioritise own workflow and ensure work is completed to the required standards of productivity, quality, and timeliness; use performance management systems to improve personal performance to meet SLA.

Personal Capability Building

• Keep abreast with current changes in internal policies and procedures, external regulations which is facilitated by the online training system and tracked by a formal assessment.

Sales Opportunities Creation

• Identify potential customers by obtaining information, referrals, and recommendations from existing customers.

Education

• Matric / Grade 12 or SAQA Accredited Equivalent (Essential) Regulatory Exam 5 (Advantageous); FAIS credits, CPD hours and COB (Advantageous)

Experience

• 2-3 year telephonic sales experience (Essential); Experience in Financial Services Industry (Advantageous).
   

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Job Purpose

• Deliver and support sound quality of claims decision making, prevent fraud and manage expenditure through the validation of claims by using expert abilities in various fields of investigation.

Responsibilities

Needs Assessment

• Explore issues or needs, establishing potential causes and barriers as well as related issues. Validate claims by investigating, applying expertise, utilising resources (e.g. police, supplier etc.) and interviewing customers as well as other parties.
• Analyse specific problems and issues to find the best solutions. Solutions could be technical or professional in nature.

Data Collection & Analysis

• Ask questions, collect data from a variety of sources, analyse information and investigate claim. Ensure effective costing of claimed items through ensuring professional, thorough investigation of claims. 
• Make decisions according to established criteria to ensure standardisation across the organisation by accurately administrating and underwriting claims. Use appropriate tools (ITC, supplier contract and/or negotiation) to accurately cost applicable claims on a day to day basis.

Customer Service

• Provide a quality service to customers while identifying opportunities to secure new business or support retention. Responsibilities may include processing cases, dealing with complex queries and investigating and resolving customer problems.
• Uphold agreed service level agreements (set turnaround times) and ensuring customer satisfaction and retention.

Stakeholder Engagement

• Effectively build, maintain and manage relationships with service providers and suppliers, colleagues, internal and external customers.

Work Scheduling and Operational Compliance

• Contribute to optimize work practices and procedures by maintaining an acceptable workload in order to get the job done, coordinating with support services. 
• Ensure claims are finalised within the set parameters (turnaround time, terms and conditions applied accurately).

Administration

• Produce, update and provide best practice support to customers on the claims administration process and other departmental systems, in line with claims policy, rules and SLAs.
• Ensure accurate administration and underwriting of claims.
• Maintain an acceptable claims expenditure ratio by finalising and adjusting claims accurately.

Compliance

• Identify shortcomings in compliance processes, systems and procedures, and develop ad hoc solutions to problems within an assigned unit or discipline.

Up-Sell Customer Propositions

• Identify a selection of products or services that may meet the customer's requirements, explain the product/service features influence the customer to add additional cover.

Personal Capability Building

• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
• Remain up to date with current and new quality standards and product knowledge to enable effective decision making.

Education

• Grade 12/ SAQA Accredited Equivalent (Essential); Regulatory Examination (Essential); Science (Mechanical / Physical), Mathematics and African Language (Advantageous); Forensic Investigation Diploma / Insurance Institute qualification (Advantageous)

Experience

• 2 to 3 years’ work experience within one or more of the following fields: insurance / police / forensic / audit / legal (Essential);
• 5 years' work experience in any investigative work environments (Advantageous).
   

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Job Purpose

• Ensure the accuracy and compliance of the taxation function within the TIH group. Align and maintain all tax relevant information within the TIH group.

Responsibilities

Tax

• Develop and/or deliver on  plans to ensure overall tax compliance for TIH group companies with guidance from senior tax colleagues.
• Perform accurate and timely income tax and deferred tax computations to ensure accurate recording of income and deferred tax expense in the financials on a quarterly, interim and annual basis. Ensure monthly tax schedules and tax asset registers are prepared and  reviewed adequately in order to ensure all significant expense accounts and assets are compliant with the tax legislation. Submit complete and accurate income tax returns and supporting documents to SARS (including ITR14s, ITR12T,  IT14SD, IRP6, CbC Reporting, etc) and have zero-tolerance for SARS interest and penalties. Constantly review income tax processes, tax legislation amendments and develop ways to improve processes to be more efficient and ensure continuous tax compliance.  Ensure the SARS ledger accounts and the E-filing statement of account are reconciled on a quarterly basis.

VAT and other taxes

• Develop and/or deliver a plans to ensure overall VAT compliance for TIH group companies in collaboration with the finance team. Conduct monthly review and ensure VAT calculations meet all the requirement of the VAT legislation. Identify fundamental errors and areas of improvement in the VAT process and provide feedback to the finance team. Oversee the submission of VAT returns to SARS and address and VAT audits timeously.  Ensure the VAT GL accounts and the E-filing statement of account are reconciled on a monthly basis.
• Review payroll returns submitted by the tax administrators on a monthly basis.
• Identify when other indirect tax liabilities and deliver on plans to ensure compliance (eg Dividents Tax, Withholding Tax on Interest, etc.)

Tax Advice

• Provide specialist guidance to business and the finance team on the interpretation and application of tax legislation, policies and procedures. 
• Resolve with the guidance of senior tax colleagues complex or contentious queries and issues and enable others to take appropriate actions.

External Stakeholder Engagement

• Develop and maintain positive working relationship with SARS and external Auditors and resolve their queries.
• Manage and maintain the relationship with the external Auditors and ensure all audit findings are addressed timeously on an annual basis.
• Manage and maintain relations with SARS and ensure all relevant tax payments and documents are up to date.

Financial Management & Control

• Develop and deliver a plan for significant aspects of the financial management and/or control process to ensure tax payments and refunds are managed efficiently. Work within established finance systems and internal processes to ensure tax payments are made timeously. Review the accuracy of payments made to SARS and ensure efficient cash flow management, refunds from SARS received timeously and credit balances are utilised effectively.

Personal Capability Building

• Act as subject matter expert in an area of technology, policy, regulation, or operational management for the team. Maintain external accreditations and in-depth understanding of current and emerging external regulation and industry best practices through continuing professional development, attending conferences, and reading specialist media.

Document Review & Preparation

• Write and edit material for various stakeholders, tailoring the tone and content to match the needs and expectations of each audience. Review all relevant documents prepared by the Tax Administrators including (ITR14, VAT201, EMP201, IT88, etc) on Efiling and monthly tax schedules.

Insights and Reporting

• Contribute to the design and creation of tax reporting processes and templates. Gain insurance business knowledge an identify opportunities for innovation,  tax savings and compliance.

Education

• B.com Financial Accounting Degree (Essential); Post Graduate Qualification in Tax (Essential); Masters in Tax (Advantageous)

Experience

• 3 or more years' accounting experience (Essential); 2 -3 years' Tax experience (Essential); Completed articles (Essential).