Jobs at The South African Revenue Service (SARS)

Job Purpose

• To align and give advice on finance business plans to achieve divisional objectives.

Education and Experience

Minimum Qualification & Experience Required 

• Relevant Finance Bachelor’s Degree / Advanced Diploma (NQF 7) and  5-7 years' experience in a similar Procurement/Finance environment, of which 2-3 years at technically skilled level.

ALTERNATIVE

• Senior Certificate (NQF 4) AND 10 years related experience in a similar Procurement/ Finance environment, of which 2-3 years at technically skilled level.
• Note: The alternative qualifications and experience refer to the internal minimum requirements (internal staff of SARS).

Job Outputs:

Process

• Be observant and engage on possible violations of procedures and standards of conduct and escalate where necessary.
• Effectively utilise resources allocated to the job to perform contracted work outputs and report on and escalate any shortfalls.
• Identify and resolve queries and problems timeously in line with processes.
• Plan and organise own work tasks within area of work.
• Undertake information gathering and analysis of data within set guidelines to report related information to business.
• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
• Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
• Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
• Draw on own knowledge and experience to diagnose symptoms, causes and possible effects to solve emerging problems.
• Execute specialist input through investigation & opportunities within the product process including risk concern.
• Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives.
• Provide the necessary input through the investigation and analysis of business opportunities for operational and risk optimisation.

Governance

• Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation.

People

• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
• Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.

Finance

• Identify areas of financial risk and escalate.
• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Provide authoritative, specialist services, expertise and advice to internal and external stakeholders

Behavioural competencies

• Honesty and Integrity (V)
• Trust (V)
• Respect (V)
• Problem Solving and Analysis
• Fairness and Transparency (V)
• Analytical Thinking
• Accountability (V)
• Conceptual Ability
• Attention to Detail
• Commitment to Continuous Learning
• Organisational Awareness
• Building Sustainability

Technical competencies

• Financial Acumen
• Business Reporting
• Financial Policies and Procedures
• Financial Analysis and Reporting
• Data Analysis
• Financial Reporting
• Analysis and Interpretation of Financial Statements (FS)
• Business Knowledge
• Strategic Planning
• Planning and Organising

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Job Purpose

• To make non-compliance hard and costly by ensuring that there is consequence for none payment of Debt.

Education and Experience

Minimum Qualification & Experience Required

• Relevant National Diploma / Advanced Certificate (NQF 6) in Credit management/Legal/Finance/ AND 2-3 years Debt Collection experience, or 2-3 experience working on Account Receivables/Debtors, of which at least 1-2 years at a knowledge worker level.
• Experience in Final Demand procedures, Court Judgements, Warrant of Execution, and Placing of Liens, Personal liability, interpretation of interpleader notices, Business Rescue processes and the value chain of debt recovery procedures.
• Articles would be advantageous. 

Minimum Functional Requirements

• Legal aspects of collections (Sequestrations, Liquidations, etc) and/or In-depth Analysis of Financial Statements (including ratio analysis and interpretation).

Job Outputs:

Process

• Accumulate information and provide reports with recommendations applicable to area of specialisation. 
• Apply practical and applied knowledge and act authoritatively on methods, systems, and procedures to identify trends and potential risks. 
• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation. 
• Effectively plan and schedule own activities to continuously improve quality and service delivery in area of specialisation. 
• Execute process and procedural change, implement the change, and provide guidelines and support related to new requirements because of the change. 
• Use practical and applied knowledge and situational judgement to consider policy implications and to arrive at decisions / conclusions. 
• Correctly apply applicable legislation, including amongst other policies, procedures, and SOPs in the delivery of work outputs.
• Conduct pre-assessment profile of the taxpayer including related /connected parties/linked entities and determine any risks to SARS
• Determine the collectability of debt, evaluate whether there is risk of dissipation of assets, determine whether taxpayer intends to dispute and recommend whether preservation order and/or caveats should be considered.
• Complete a referral for suspicious activity RSN/STO and follow up with relevant stakeholders
• Compile collection input report to cases to be presented to the Large Assessments Committees/National Appeals Committees
• Execute all necessary legal enforcement collection actions within the framework of TAA and Companies Act for all tax types as selected
• Profile, Analyse, Prepare and present a submission for Suspension of Obligation to Pay/Write-Off to relevant Debt Committee and capture the outcome.   
• Analyse, Negotiate, Prepare and Present the requests for a deferral of payment/compromise settlement from the taxpayer to the relevant Debt Committee and notify the taxpayer of the outcome.
• Monitor payments against the deferral/ compromise agreement and secure updates to the journals and closure of case file upon payment in full. 
• Conduct physical verification and evaluation of moveable and immovable assets
• Receive and process a motivation in favour or against the business rescue plans and present the case to the relevant committee for approval or refer for Specialisation.
• Monitor legislation compliance throughout the Business Rescue processes and ensure payments received. 
• Collate all the necessary documentation for applications for liquidation /sequestration and upload for case coding and refer where necessary for Specialisation.
• Attend all internal and external stakeholder meetings including creditors meetings, attend court proceedings, Tax enquiry etc  
• Reduce the debt book through adjustment and Write-Offs as approved by the relevant Committee.
• Analyse liquidations plans/Sequestrations applications/Business Rescue plans/Trusts/other creditors that can be held liable for the debt and make motivation for further enforcement action
• Initiate and Execute enforcement actions to secure highest return for SARS
• Prepare a motivation in favour or against the enforcement actions, highlight the risks to the organisation and present the case to the relevant committees for approval.
• Participate in debt collection from high-risk projects as selected by Audit and Investigations.
• Identify any taxpayer assets that may be in foreign countries and refer debt collection process for International Recovery.

Governance

• Comply to set governance and compliance procedures and processes related to an area of specialisation and continuously identify and escalate risks. 

People

• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.

Finance

• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service. 
• Ensure own understanding and adherence to customer service delivery and provide specialist support to meet or exceed customer expectations.

Behavioural competencies

• Accountability
• Analytical Thinking
• Attention to Detail
• Building Sustainability
• Commitment to Continuous Learning
• Conceptual Ability
• Fairness and Transparency
• Honesty and Integrity
• Organisational Awareness
• Respect
• Trust

Technical competencies

• Business Knowledge
• Debt Management
• Efficiency improvement
• Execute, Implement and Follow-Through
• Functional Policies and Procedures
• Legal Compliance
• Negotiating Skills
• Report
• Risk and Compliance
• Risk Awareness
• Risk Knowledge
• Standard Operating Procedures Compliance
• Tax Knowledge
• Verbal Communication

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Job Purpose

• To conduct, under supervision, personnel suitability checks involving screening, vetting fieldwork investigations and assessing conflict of interest to optimise compliance to SARS moral and ethical standards through the identification and mitigation of people risks.

 Education and Experience

Minimum Qualification & Experience Required

• National Diploma / Advanced Certificate (NQF 6), in Legal, Ethics, Risk and Compliance Management, Corporate Governance, Fraud and Anti-Corruption, Criminology, and Social Sciences AND 2- 3 years’ experience in legal, risk management, compliance, corporate governance, fraud and Anti-Corruption, ethics, integrity and conflict of interest analysis.

#Alternative

• Senior Certificate (NQF 4) AND 5 years’ experience in legal, risk management, compliance, corporate governance, fraud and anti-corruption, ethics, integrity and conflict of interest analysis, of which 1 - 2 years at a knowledge worker level.

Minimum Functional Requirements

• Confidential Clearance will be required, however based on the role and access the clearance grade may be higher.  Experience in a similar environment (Risk Management, Corporate Governance, Law, Fraud and Corruption, Integrity, Ethics).  Basic Knowledge of people risks through vetting, pre-employment screening and managing conflict of interest.

Job Outputs:

Process

• Accumulate information and provide reports with recommendations applicable to area of specialisation.
• Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
• Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
• Effectively plan and schedule own activities to continuously improve quality and service delivery in area of specialisation.
• Execute process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
• Provide specialist input through the investigation of opportunities for operational and process, product and risk optimisation.
• Use practical and applied knowledge and situational judgement to arrive at decisions.
• Ensure accurate record keeping of all the relevant documentation in line with standard operating procedures.
• Assess risk profile of each request and determine modus operandi per individual investigation.
• Carry out engagements in accordance with SARS Vetting, Screening and Conflict of Interest Policies and SOP.
• Collect and collate applicable information related to integrity and risk profile of each individual case.
• Conduct and summarise applicable record checks.
• Consolidate information from different sources and analyse in terms of risks and completeness.
• Make the necessary recommendation, under guidance, in terms for appointment, security competence, conflict of interest and risk profile.
• Obtain consent and cooperation regarding the enquiry and investigations to be carried out within the Constitution and policy framework.
• Mitigate any identified risk and compile monthly reports as required.
• Planning and scheduling of engagements with relevant role players as per individual case.
• Source information for each case from internal and external sources.
• Write a report according to prescribed standards after of the completion of the necessary enquiry and investigation.

Governance

• Comply to set governance and compliance procedures and processes related to an area of specialisation and continuously identify and escalate risks.
• Pro-actively drive and ensure compliance to policy and standard operating procedures.

 People

•  Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.

Finance

• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Ensure own understanding and adherence to customer service delivery to meet or exceed customer expectations.

Behavioural competencies

• Accountability
• Analytical thinking
• Attention to detail
• Commitment to continuous learning
• Conceptual ability
• Expertise in context
• Honesty and Integrity 
• Fairness and Transparency

Technical competencies

• Business Knowledge
• Data Collection and Analysis
• Functional Policies and Procedures
• Governance, Ethics and Values
• Knowledge of HR policies and procedures
• Reporting
• SARS System Products
   

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Job Purpose

• To plan, manage and monitor the implementation of area specific activities and end-to-end processes, by managing the operational activities of the team and ensure that the team meets its target within the set quality, turnaround time and productivity norms, in order to deliver on approved operational plans and to continuously enhance service delivery.

 Education and Experience

Minimum Qualification & Experience Required

• Relevant bachelor’s degree in commerce or law / advanced Diploma (NQF 7) AND 5-7 years debt management experience in a debt collection environment with at least 1 year experience at supervisory level

OR

• Senior Certificate (NQF 4) AND 10 year’s debt management experience in a debt collection environment with at least 1 year experience at supervisory level.

Job Outputs:

Process

• Accumulate information to report on work progress and use for decision making purposes and the identification of improvement opportunities. (I)
• Apply discretion and judgement to diagnose symptoms, causes and effects and to make decisions to overcome problems and to provide solutions. (I)
• Apply the necessary discretion and judgment in making decisions and overcoming obstacles in order to attain set goals and objectives for area of accountability. (I)
• Deploy resources appropriately and anticipate and resolve problems to ensure that tactical targets are achieved within agreed deadlines and standards. (I)
• Ensure procedures, policies and mandates are clearly understood and complied with. (I)
• Ensure that standard debt management cases are finalised within specified turnaround time.
• Ensure the development, alignment and implementation of end-to-end processes within area of accountability for continued process improvement. (I)
• Frequently report on progress of unit and or team against pre-defined objectives and standards, ensuring accurate representation of facts. (I)
• Implement change and provide guidelines to direct reports defining the impact of change, the change itself and new requirements as a result of the change. (I)
• Implement change and provide guidelines to direct reports defining the impact of change, the change itself and new requirements as a result of the change. (I)
• Link and communicate unit's objectives back to mandate, schedule and prioritise activities and allocate work to meet identified work outputs. (I)
• Manage a work function or unit by focusing on the delivery and achievement of set objectives within specified time frames, costs and standards. (I)
• Plan and organise multiple work outputs by assigning priorities and continuously reviewing objectives and goals. (I)
• Provide input into the development of the tactical strategy as well as develop and implement a supporting operational strategy. (I)

Governance

• Implement and use governance and compliance procedures and processes effectively to identify and manage risks and expose previously unknown liabilities. (I)
• Implement risk management, governance and compliance policies and processes to identify and manage risks and expose liabilities. (I)
• Implement risk management, governance and compliance policies and processes to identify and manage risks and expose liabilities. (I)

People

• Build strong relationships through providing direction and leadership to others and expressing positive expectations. (I)
• Encourage and enable teamwork, by enabling collaboration with others and commitment to pursuing set goals. (I)
• Implement appropriate people capacity plans in line with delivery and efficiency targets, on budget and in partnership with specialised areas. (I)
• Implement appropriate people capacity plans in line with delivery and efficiency targets, on budget and in partnership with specialised areas. (I)

Finance

• Draw up a budget aligned to operational delivery plans, monitor and report on variances. (I)
• Draw up a budget aligned to operational delivery plans, monitor and report on variances. (I)
• Draw up a budget aligned to operational delivery plans, monitor and report on variances. (I)

Client

• Develop and implement processes which build client service delivery excellence and encourage others to provide exceptional service. (I)
• Develop and implement processes which build client service delivery excellence and encourage others to provide exceptional service. (I)

Behavioural competencies

• Accountability
• Adaptability
• Fairness and Transparency
• Fairness and Transparency
• Problem Solving and Analysis
• Respect
• Trust

Leadership Competencies

• Concern for Impact of own behaviour on others
• Nurtures Future Talent
• Develops teams and nurtures interdependency
• Inspires others to Positive Action
• Stewardship and Service Orientation
• Strong Results Orientation
• Values and Manages Diversity
• Ability to translate strategy into execution

Technical competencies

• Business Acumen
• Change Management
• Debt Management
• Decisiveness
• Effective Business Communication
• Efficiency improvement
• Financial Analysis and Reporting
• Functional Policies and Procedures
• Legal Compliance
• Managerial Budgeting
• Negotiation Skills
• Planning and Organising
• Planning, Management and Measurement
• Problem Analysis and Judgement
• SARS Systems Products

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Job Purpose

• To effectively apply advanced knowledge of understanding of debt enforcement collection processes on outstanding debt and returns for CIT, PIT, PAYE, VAT and Customs and Excise tax types including effective applying master knowledge in one Primary Product, either in Customs and Excise; Business Rescue; International Collections; Criminal Investigations or Voluntary Liquidations; through face-to-face, virtual, and digital platforms, in line with the relevant South African Tax Laws and SARS policies and procedures within specific turnaround times to deliver on the SARS strategic objectives, thereby ensuring enhanced service delivery and compliance. Handle unique or more complex situations in a range of actual situations and impart knowledge to beginner, intermediate and proficient roles.

Education and Experience

Minimum Qualification & Experience Required

• Relevant bachelor’s degree / Advanced Diploma (NQF 7) and 5 - 7 years’ Debt Collection experience or similar environment, of which 2 - 3 years at a technically skilled level

OR

• Senior Certificate (NQF 4) and 10 years related experience, of which 2 - 3 years at a technically skilled level

Job Outputs:

Process

• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities. (I)
• Analyse movement (tracking and tracing) of money by using third-party data i.e. SARB, Banks for debt collection purposes.
• Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks. (I)
• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation. (I)
• Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs. (I)
• Draw on own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems. (I)
• Ensure prevention, detection and investigation of Debt Management commercial crimes (such as fraud, negligence, corruption and money laundering) and provide support to law enforcement agencies in enforcing the law where applicable.
• Facilitate completion of Withdrawal of Customs Bonds and Write off cases for complex taxpayers and presentation to relevant Committees for approval in the completion of the case on the system for Complex taxpayers.
• Identify cases where there is risk of dissipation assets and take the necessary steps for obtaining the Preservation order.
• Identify Serious Tax/Customs and Excise Offences, complete STO/RSN. and/or hand over to relevant Subject expert.
• Impart knowledge, coach and mentor employees at Beginner, Intermediate, Proficient, Advance roles
• Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change. (I)
• Issue Final Demand, TPA, Civil Judgement, and/or Writ of Execution to taxpayers that remains non-compliant (for all debt collection processes including Personal Liability) and communicate request outcomes as required.
• Perform comprehensive analysis of bank statements, cash flow statements, assets and liabilities statements including performing a comprehensive of interpretation of financial statements especially in matters where there are multiple and complex financial structures.
• Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives. (I)
• Prepare and complete Payment Arrangements for requests for all Deferment requests (simplified and non-simplified) within the specified turnaround times.
• Prepare and issue a Lien for debt related to Customs and Excise debt for Complex taxpayers
• Profile a taxpayer, interpret statement of account, and engage taxpayers with outstanding debt and outstanding returns.
• Provide inputs to change Policies and Procedures and the Law to enhance Revenue collection.  
• Provide litigation support and present findings for liquidation or sequestration proceedings against continuous non-compliant taxpayers.
• Provide specialist input through the investigation of opportunities for operational and process, product and risk optimisation. (I)
• Resolve Escalations (CMO queries, Ombudsman cases, etc.) for complex matters.

Governance

• Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation. (I)

People

• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives. (I)
• Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job. (I)

Finance

• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs. (I)

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service. (I)
• Provide authoritative, specialist services, expertise and advice to internal and external stakeholders. (I)

Behavioural competencies

• Accountability
• Analytical Thinking
• Attention to Detail
• Commitment to Continuous Learning
• Conceptual Ability
• Expertise in Context
• Fairness and Transparency
• Honesty and Integrity
• Organisational Awareness
• Respect
• Trust

Technical competencies

• Business Acumen
• Business Knowledge
• Business Writing Skills
• Customer Liaison
• Data Collection and Analysis
• Debt Management
• Efficiency improvement
• Financial Analysis and Reporting
• Functional Policies and Procedures
• Legal Compliance
• Negotiation Skills
• Planning and Organising
• Problem Analysis and Judgement
• Quality Orientation
• Reporting
• Risk Identification
• Risk Identification
• Verbal Communication