Jobs at The South African Revenue Service (SARS)

Job Purpose

• To plan, manage and monitor the implementation of area specific activities and end-to-end processes, by managing the operational activities of the team and ensure that the team meets its target within the set quality, turnaround time and productivity norms, in order to deliver on approved operational plans and to continuously enhance service delivery.

 Education and Experience

Minimum Qualification & Experience Required

• Relevant bachelor’s degree in commerce or law / advanced Diploma (NQF 7) AND 5-7 years debt management experience in a debt collection environment with at least 1 year experience at supervisory level

OR

• Senior Certificate (NQF 4) AND 10 year’s debt management experience in a debt collection environment with at least 1 year experience at supervisory level.

Job Outputs:

Process

• Accumulate information to report on work progress and use for decision making purposes and the identification of improvement opportunities. (I)
• Apply discretion and judgement to diagnose symptoms, causes and effects and to make decisions to overcome problems and to provide solutions. (I)
• Apply the necessary discretion and judgment in making decisions and overcoming obstacles in order to attain set goals and objectives for area of accountability. (I)
• Deploy resources appropriately and anticipate and resolve problems to ensure that tactical targets are achieved within agreed deadlines and standards. (I)
• Ensure procedures, policies and mandates are clearly understood and complied with. (I)
• Ensure that standard debt management cases are finalised within specified turnaround time.
• Ensure the development, alignment and implementation of end-to-end processes within area of accountability for continued process improvement. (I)
• Frequently report on progress of unit and or team against pre-defined objectives and standards, ensuring accurate representation of facts. (I)
• Implement change and provide guidelines to direct reports defining the impact of change, the change itself and new requirements as a result of the change. (I)
• Implement change and provide guidelines to direct reports defining the impact of change, the change itself and new requirements as a result of the change. (I)
• Link and communicate unit's objectives back to mandate, schedule and prioritise activities and allocate work to meet identified work outputs. (I)
• Manage a work function or unit by focusing on the delivery and achievement of set objectives within specified time frames, costs and standards. (I)
• Plan and organise multiple work outputs by assigning priorities and continuously reviewing objectives and goals. (I)
• Provide input into the development of the tactical strategy as well as develop and implement a supporting operational strategy. (I)

Governance

• Implement and use governance and compliance procedures and processes effectively to identify and manage risks and expose previously unknown liabilities. (I)
• Implement risk management, governance and compliance policies and processes to identify and manage risks and expose liabilities. (I)
• Implement risk management, governance and compliance policies and processes to identify and manage risks and expose liabilities. (I)

People

• Build strong relationships through providing direction and leadership to others and expressing positive expectations. (I)
• Encourage and enable teamwork, by enabling collaboration with others and commitment to pursuing set goals. (I)
• Implement appropriate people capacity plans in line with delivery and efficiency targets, on budget and in partnership with specialised areas. (I)
• Implement appropriate people capacity plans in line with delivery and efficiency targets, on budget and in partnership with specialised areas. (I)

Finance

• Draw up a budget aligned to operational delivery plans, monitor and report on variances. (I)
• Draw up a budget aligned to operational delivery plans, monitor and report on variances. (I)
• Draw up a budget aligned to operational delivery plans, monitor and report on variances. (I)

Client

• Develop and implement processes which build client service delivery excellence and encourage others to provide exceptional service. (I)
• Develop and implement processes which build client service delivery excellence and encourage others to provide exceptional service. (I)

Behavioural competencies

• Accountability
• Adaptability
• Fairness and Transparency
• Fairness and Transparency
• Problem Solving and Analysis
• Respect
• Trust

Leadership Competencies

• Concern for Impact of own behaviour on others
• Nurtures Future Talent
• Develops teams and nurtures interdependency
• Inspires others to Positive Action
• Stewardship and Service Orientation
• Strong Results Orientation
• Values and Manages Diversity
• Ability to translate strategy into execution

Technical competencies

• Business Acumen
• Change Management
• Debt Management
• Decisiveness
• Effective Business Communication
• Efficiency improvement
• Financial Analysis and Reporting
• Functional Policies and Procedures
• Legal Compliance
• Managerial Budgeting
• Negotiation Skills
• Planning and Organising
• Planning, Management and Measurement
• Problem Analysis and Judgement
• SARS Systems Products

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Job Purpose

• To effectively apply advanced knowledge of understanding of debt enforcement collection processes on outstanding debt and returns for CIT, PIT, PAYE, VAT and Customs and Excise tax types including effective applying master knowledge in one Primary Product, either in Customs and Excise; Business Rescue; International Collections; Criminal Investigations or Voluntary Liquidations; through face-to-face, virtual, and digital platforms, in line with the relevant South African Tax Laws and SARS policies and procedures within specific turnaround times to deliver on the SARS strategic objectives, thereby ensuring enhanced service delivery and compliance. Handle unique or more complex situations in a range of actual situations and impart knowledge to beginner, intermediate and proficient roles.

Education and Experience

Minimum Qualification & Experience Required

• Relevant bachelor’s degree / Advanced Diploma (NQF 7) and 5 - 7 years’ Debt Collection experience or similar environment, of which 2 - 3 years at a technically skilled level

OR

• Senior Certificate (NQF 4) and 10 years related experience, of which 2 - 3 years at a technically skilled level

Job Outputs:

Process

• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities. (I)
• Analyse movement (tracking and tracing) of money by using third-party data i.e. SARB, Banks for debt collection purposes.
• Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks. (I)
• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation. (I)
• Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs. (I)
• Draw on own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems. (I)
• Ensure prevention, detection and investigation of Debt Management commercial crimes (such as fraud, negligence, corruption and money laundering) and provide support to law enforcement agencies in enforcing the law where applicable.
• Facilitate completion of Withdrawal of Customs Bonds and Write off cases for complex taxpayers and presentation to relevant Committees for approval in the completion of the case on the system for Complex taxpayers.
• Identify cases where there is risk of dissipation assets and take the necessary steps for obtaining the Preservation order.
• Identify Serious Tax/Customs and Excise Offences, complete STO/RSN. and/or hand over to relevant Subject expert.
• Impart knowledge, coach and mentor employees at Beginner, Intermediate, Proficient, Advance roles
• Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change. (I)
• Issue Final Demand, TPA, Civil Judgement, and/or Writ of Execution to taxpayers that remains non-compliant (for all debt collection processes including Personal Liability) and communicate request outcomes as required.
• Perform comprehensive analysis of bank statements, cash flow statements, assets and liabilities statements including performing a comprehensive of interpretation of financial statements especially in matters where there are multiple and complex financial structures.
• Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives. (I)
• Prepare and complete Payment Arrangements for requests for all Deferment requests (simplified and non-simplified) within the specified turnaround times.
• Prepare and issue a Lien for debt related to Customs and Excise debt for Complex taxpayers
• Profile a taxpayer, interpret statement of account, and engage taxpayers with outstanding debt and outstanding returns.
• Provide inputs to change Policies and Procedures and the Law to enhance Revenue collection.  
• Provide litigation support and present findings for liquidation or sequestration proceedings against continuous non-compliant taxpayers.
• Provide specialist input through the investigation of opportunities for operational and process, product and risk optimisation. (I)
• Resolve Escalations (CMO queries, Ombudsman cases, etc.) for complex matters.

Governance

• Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation. (I)

People

• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives. (I)
• Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job. (I)

Finance

• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs. (I)

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service. (I)
• Provide authoritative, specialist services, expertise and advice to internal and external stakeholders. (I)

Behavioural competencies

• Accountability
• Analytical Thinking
• Attention to Detail
• Commitment to Continuous Learning
• Conceptual Ability
• Expertise in Context
• Fairness and Transparency
• Honesty and Integrity
• Organisational Awareness
• Respect
• Trust

Technical competencies

• Business Acumen
• Business Knowledge
• Business Writing Skills
• Customer Liaison
• Data Collection and Analysis
• Debt Management
• Efficiency improvement
• Financial Analysis and Reporting
• Functional Policies and Procedures
• Legal Compliance
• Negotiation Skills
• Planning and Organising
• Problem Analysis and Judgement
• Quality Orientation
• Reporting
• Risk Identification
• Risk Identification
• Verbal Communication

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Job Purpose

• To support clients with high complexity requirement analysis and systems configuration, implementation, and support of respective SAP modules. This role uses consulting skills, business knowledge, and SAP solution experience to effectively integrate SAP technology into the client’s business environment in order to achieve client expected business results.
• To participate in the cost effective and efficient Production, Quality Assurance, Alpha and RTR environment to support organisation's goals and objectives through SAP Basis/Core Architecture Platform Technology Installation, design, implementation and support.

Education and Experience

Minimum Qualification & Experience Required

• Bachelor's Degree / Advanced Diploma (NQF 7) in Information Technology AND 5 - 7 years’ experience in an SAP Basis environment, of which 2 - 3 years must be at a technically skilled level.

OR

• Senior Certificate (NQF 4) AND Relevant IT Qualification (s) / Certification (s), and 5 - 7 years’ experience in an SAP Basis environment, of which 2 - 3 years must be at a technically skilled level AND additional requirements specified in Min Functional requirements, where applicable.

#ALTERNATIVE

• Senior Certificate (NQF 4) AND 10 years’ experience in and SAP Basis, of which 2 - 3 years at a technically skilled leve

Minimum Functional Requirements

• At least 5 years' experience in SAP environment, of which 2-3 years ideally at SAP Basis specialist level
• 5 years’ experience and knowledge of key integration points between SAP modules
• Experience and knowledge of SAP Basis and key integration points between SAP modules
• Relevant SAP Basis training or certification
• Relevant SAP Basis analysis and configuration experience

Job Outputs:

Process

• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities. 
• Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks. 
• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation. 
• Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs. 
• Draw on own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems. 
• Initiate and assist in the implementation of new or revised Policies and Procedures. 
• Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives. 
• Provide specialist input through the investigation of opportunities for operational and process, product and risk optimisation. 
• Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change. 
• Perform high complex tasks during the implementation and support of various SAP modules to enhance the business functionality and overall performance, while maintaining customer satisfaction.
• Carry out high complex assignments requiring the development of new or improved procedure.
• Analyse requirements, perform configuration enhancements, and testing in various SAP Modules such as Finance, Human Resources, Procurement, Revenue Management, Governance, Application Lifecycle Management, cloud solutions, etc.
• Analyse the current business processes and scenarios of the client and recommend/develop solutions to meet the client's need.
• Support the successful implementation of SAP applications, providing technical expertise, presentation, and advise on SAP products to clients.
• Perform in-depth analysis of the current business processes and scenarios of the client then recommend or configure solutions to meet the client’s needs according to industry best practices.
• Acts as liaison with client for troubleshooting: investigate, analyse, and solve SAP related application problems and map client business requirements, processes and objectives and develop necessary product modifications to satisfy clients' needs.
• Incident Resolution for severity 2 and 3 issues and assist with Business escalations for issues raised.
• Maintain a thorough knowledge of the organization and adhere to all organizational standards.
• Communicate and disseminate the policy and procedures to relevant stakeholders and the employees.
• Test new and current software for acceptance into the production environment.

Governance

• Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation. 

 People

• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives. 
• Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job. 

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service. 
• Provide authoritative, specialist services, expertise and advice to internal and external stakeholders. 
• Implement continuous improvements and shorter turnaround times in line with Service Level Agreements with stakeholders.

Behavioural competencies

• Accountability
• Analytical Thinking  
• Attention to Detail 
• Adaptability
• Commitment to Continuous Learning 
• Conceptual Ability 
• Customer service
• Fairness and transparency
• Honesty and Integrity
• Organisational Awareness 
• Respect
• Trust

Technical competencies

• Computer Literacy
• Functional Policies and Procedures
• Customer Relationship Management
• System Thinking
• Problem Analysis and Judgement
• Administrative Support
• Business IT Systems
• Solves problems and applies a range of IT systems skills
• SARS Systems Products
• Effective Business Communication