Jobs at Tracker Connect (Pty) Ltd

Introduction

• Tracker requires the services of Installation Technicians in the Installations Department based at the Head Office in Johannesburg. This department is responsible for effective installations of sophisticated electronic equipment into various types of vehicles. This position requires the candidates complete all tasks schedule by the scheduling department efficiently and according to the set Tracker standards. The candidates will also be required to support the existing organization, the staff within the department, the different departments and the branches in the various regions when required. The candidates must be customer service driven and be able to work independently. Attention to detail and meticulousness is an inherent requirement of the job. The candidates must be well presented.

Job description

• Perform installations of sophisticated electronic units into various vehicle types including motorbikes, trucks, buses and plant machinery.
• Perform the installations as per the set standard of quality.
• Perform the installations at a site convenient to the customer.
• Communicate with the customers regarding the installation process in a professional and courteous manner at all times.
• Complete all relevant documentation associated with the installation.
• Provide customer service in accordance with a set standard.
• Be responsible to determine and request additional 

Minimum requirements

• Grade 10. Matric will be advantageous
• PSIRA registered and active
• National Technical Certificate in Automotive Electronics/Motor Mechanic would be advantageous
• Minimum 3 years’ experience as an auto electrician, motor mechanic, installation of Tracking devices, vehicle      accessories and vehicle alarms.
• Valid driver’s license (not less than 12 months)
• Computer literate
• Be prepared to travel.

Required Competencies  

• Excellent administrative skills.
• Excellent fault-finding skills and techniques.
• Excellent Communication Skills
• Excellent customer service skills
• Self-disciplined and self-motivated
• Sharp Problem-Solving Skills
• The Ability to Work Within a Team
• Creative Thinking 

Deadline:8th April,2026

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Introduction

• Tracker is seeking a dynamic and experienced two (2) Technical and Learning Development Trainer to join our Human Capital team. The Technical Learning and Development Trainer is responsible for ensuring that all Tracker technicians—internal and external—are equipped with the necessary technical skills and knowledge to perform quality installations and related tasks to the highest standards. This role involves designing, delivering, and evaluating training programs, as well as supporting continuous improvement through assessments, reporting, and collaboration with key stakeholders.

Job description

• Develop, maintain, and upgrade installation-related training materials (Theory & Practical).
• Facilitate technical training sessions for Tracker-employed Technicians, Fitment Centre Technicians, Resellers, and Quality Assurers.
• Conduct refresher training and regular assessments to identify and address performance gaps.
• Design and implement new training programs based on identified needs and business objectives.
• Manage technical trial projects aligned with client or OEM requirements.
• Provide technical advice and support to Managers, Technicians, and Quality Supervisors.
• Facilitate the Technical Internship Programme.
• Collaborate with the eLearning Specialist to develop training material, assessments and monitor content via the use of technology to ensure that Tracker keeps up with best practice when it comes to delivering learning and development strategies.
• Share monthly and quarterly performance reports and On-the-Job Training (OJT) outcomes with stakeholders.
• Establish training standards and ensure quality assurance across all L&D technical activities.
• Serve as a liaison between L&D and Compliance, supporting continuous improvement and best practice alignment.
• Identify key performance indicators to measure training effectiveness and ROI

Minimum requirements

• Diploma/ Degree in Technical Training or equivalent qualification in ODETD Practices
• PSIRA Minimum Grade C
• Minimum 3 years’ experience training
• Previous experience as an installation technician advantageous 
• Accredited Assessor (advantageous if constituent Assessor)
• Accredited Moderator (advantageous if constituent Moderator)
• Proficient in Microsoft Office suite
• Excellent Tracker system & Product Knowledge
• Positive attitude
• Display Tracker business values.
• Maintain industry knowledge and best practice within education and development.
• Excellent interpersonal skills. Ability to interact with all departments at all levels
• Ability to work independently, under pressure and must take responsibility.
• Ability to motivate the team.
• Excellent people skills
• Planning and organizing
• Excellent business writing skills

Deadline:9th April,2026

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Introduction

• Tracker is seeking a dynamic and customer-focused Solution Specialist to support various departments across the organization. This role involves both pre- and post-sales engagement, working closely with the sales team to ensure solutions are accurately scoped, effectively communicated, and successfully implemented according to customer-specific needs. The individual will be responsible in consulting with clients throughout the solution lifecycle—from initial scoping and implementation to ongoing optimization. The Solution Specialist will collaborate with Account Managers to conduct monthly client reviews, identify opportunities for improvement, and ensure alignment with Tracker’s strategic solution priorities. Additionally, the role includes facilitating training sessions on both existing and newly launched product solutions, ensuring clients and internal teams are equipped to maximize value from Tracker’s offerings.

Job description
Delivery:         

• Provide Pre and Post Sales support to internal sales, partners and customers.
• Understanding of policy, planning and strategy of customers in the various channels is required
• Assist in gathering high-level requirements and translate them into functional requirements together with the sales teams for current and new prospective customers
• Assist in preparing the necessary documentation to move project from inception through to implementation with all customer rollouts.
• Use customer requirements to influence design and manage project scope, acceptance, installation and deployment of the product solutions.
• Develop and manage a project plan, identify key internal and/or external resources required to make the product roll out project successful and prepare detailed status reports.
• Coordinate and facilitate meetings and work session activities to identify product roll out project goals, schedule, impacted processes and procedures to foster cooperation and collaboration from the various teams to ensure proper installation and use of the Tracker products.
• Act as liaison among business and technical stakeholders to elicit, anticipate, translate, analyse, communicate and validate requirements for solution initiatives once new customers get onboarded.
• Facilitate change management of requirements, determine schedule impacts, and manage a project log of risks, issues and decisions together with the customers and account managers in successfully implementing and embedding the Tracker product solutions in the various channels
• Manage timelines and ensure adherence to the agreed project plan, project milestones and delivery of the product roll out project according to requirements.
• Work as part of a cross-functional team with the business internal teams, possible external contractors as well as customer teams to ensure successful delivery of product roll out project.
• Review customer KPI’s monthly and develop plans for improvement where necessary together with the account managers for their customers.
• Provide product solution training to both internal and external parties
• Compile Product Solution training material and other collateral for internal and external use.
• Perform other duties, special projects and overall support as assigned by the Product Manager.

Processes and Standards:              

• Administrative tasks of all deliverables
• Quality assurance of deliverables produced
• Researching business opportunities and market trends
• Ensure that the best practice, processes and standards are followed (ISO 9001)
• Resolve all customer queries efficiently, and within agreed timelines.

Training:         

• Training to internal and external parties
• Personal training and development that is aligned to the job profile

Behavioral Competencies: 

• Excellent interpersonal and communication skills (at all levels) with the desire to further develop skills to influence, challenge and negotiate within groups / teams.
• Highly articulate with the ability to translate and explain complex ideas and concepts to a variety of audiences.
• Excellent analytical skills with an ability to translate complex data and document concisely.
• Strong relationship building skills with focus on the customer.
• Strong verbal and written communication skills
• Strong facilitation, interview and negotiation skills
• Holistic approach: ability to manage the detail, balanced with a strategic view
• Strong stakeholder management skills
• Ability to work simultaneously on several different initiatives displaying excellent time management and organisational skills
• Displays a desire to improve and progress knowledge and experience, readily accepting guidance and feedback on performance.
• Analytical thinking
• Demonstrate business acumen
• Teamwork - Support and play an active part in open discussions to further develop ideas and gain greater understanding of issues and dependencies.

Minimum requirements

• Certificate in Business Administration, Project Management or Relevant Work Experience
• Previous Project Management / Support / Training experience would be advantageous
• Training on related areas and skills would be advantageous

Deadline:15th April,2026

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Introduction

• Tracker’s Sales Department requires an Insurance Sales Consultant to promote TRACKER to the Insurance Industry and to meet sales targets at their Centurion Office. The objective is to provide a high level of visibility and support in order to increase installation volumes from this distribution channel.

Job description

• Promote Tracker to the Insurance Industry.
• Provide on-going product information to a portfolio of brokers/administrators/underwriters.
• Implement and manage incentive programmes/marketing opportunities.
• Regular training to Insurance Intermediary staff on all Tracker products and services.
• Weekly/monthly reports, monitor portfolio performance, track trends within the industry.
• Achieve set monthly and yearly targets.
• Attend after hour functions if required.
• Attend to necessary administration.
• Identify new business opportunities for Tracker.
• Facilitate process improvements by engaging with internal stakeholders.

Minimum requirements

• Matric.
• Candidate must have at least 3 years of experience as a Broker Consultant, responsible for managing and servicing a portfolio of brokers on behalf of a third-party provider.
• Minimum 3 years’ experience in personal lines and commercial short-term insurance.
• Strong understanding of underwriting principles, risk assessment, and claims processes.
• Exceptional organizational and administrative skills
• A Short-Term Insurance qualification would be advantageous.
• MS-Office proficiency.
• Excellent presentation skills.
• Valid Driver’s Licence.
• Excellent communication skills.
• Must be a self-starter.
• Able to work within a team.
• Must reside in Pretoria

Deadline:7th April,2026

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Introduction

• Tracker requires the services of a Direct Sales Agents at their Head office based in Johannesburg. The candidate will be required to ensure Customer Service Standards are maintained and reach sales targets whilst working in a highly pressurised environment. We require a diligent, committed and hard-working individual, who can be a part of a highly motivated team.

Job description

• Upselling /cross selling products
• Meet and exceed the sales quotas
• Maintain contact and build lasting relationships with customers
• Make sales calls and contact both potential and existing customers
• Keep records of all interactions with customers
• Keep abreast of the latest market trends and remain updated on product knowledge
• Development of innovative and creative sales techniques
• Upselling/cross selling on different campaigns
• Ensure that Customer Service standards are maintained in a highly pressurised environment
• Follow up leads/queries
• Identify the needs of a customer and meet those needs through the purchase of products or services
• A requirement to work overtime or Saturdays may be requested from management

Minimum requirements

• Matric and minimum of 1-2 years outbound sales experience in a call centre
• Excellent typing and accurate data capturing skills
• Excellent communication skills and telephone manner
• Computer literacy
• Analytical skills
• Persuasive and competitive nature will be an advantage
• Proven sales record

Benefits

• Medical Aid
• Provident Fund

Deadline:2nd April,2026

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Introduction

• Tracker’s Sales department in our East London Office requires an Insurance Sales Consultant to promote TRACKER and to meet sales targets. TRACKER requires a self-starter with an outgoing personality who can communicate confidently on all levels. As this position involves travelling, a valid Driver’s Licence is essential.

Job description

• Secure New Business from Brokers in the personal lines and commercial lines
• Provide Policy/Product information to Fitment Centres, Brokers.
• Broker Presentations, and Regular Training sessions.
• Focus on Area and Market Penetration.
• Query and Account Resolution.
• Achieve Sales and Operational Targets set by Management.
• Achieve Sales Targets on VAPS.
• Administration of Sales Contracts.
• Complete Weekly and Monthly Reports  accurate and on time.
• Attend to point of Sale Material at Brokers
• Maintain weekly set Call/Visit rate as set per Management.  Physical Visits to brokers within allocated territory
• Attend to necessary Administration.
• Attend to occational after hour functions and involvement with the IIEC and FIA
• Embrace Service Excellence.
• Assist with any other tasks or duty assigned to you by the Manager
• Maintain Brokers Profiles.
• Monthly Reviews with Brokers.

Minimum requirements

• Matric with relevant tertiary qualification
• Accredited Sales training qualifications.
• 2 Years sales experience in the insurance industry is essential.
• Proven record in relationship building and business development.
• Computer literacy, MS Word, MS Excel, Outlook.
• A proven track record in a service orientated sales environment.
• Proven sales track record.
• Valid Driver’s License.
• Excellent communication and organizational skills.
• Excellent negotiating and sales skills.
• A self-starter.
• Good business acumen.
• Ability to work under pressure.

Deadline:3rd April,2026

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Introduction

• The Installation Supervisor will directly supervise the departmental delivery of agreed KPIs achieved through the Installation and Installation Quality Technicians; ensure proper training is conducted; appropriate application of offers and customer management is implemented effectively. The role needs to further drive communication and feedback to critical stakeholders and other parts of the organization to ensure a feedback loop is maintained that enhances the overall customer experience and operational objectives.

Job description

• Ensure that the Technicians and Quality Assurers have a good understanding of the company goals and strategy. 
• Ensure that the Technicians and Quality Assurers have a good understanding of the installation process ad procedure.
• Conduct relevant analyses of individual Technicians and Quality Assurers as well as team statistics and trends on a regular basis in order to produce meaningful insights that can assist with improving productivity.
• Prepare all relevant business reports on a daily, weekly and monthly basis in line with agreed quality standards and deadlines.
• Supervise department resources as required to support customer demands and business needs.
• Drive the delivery and implementation of department Service Level Agreements through strict compliance.
• Compile monthly stats on efficiency reports and provide meaningful recommendations to the department manager.
• Compile monthly stats on customer service reports and provide meaningful recommendations to the department manager.
• Ensure that new information regarding methods of installation is communicated to all team members.
• Compile monthly stats on recovery rate reports and share findings and insights with the department manager.
• Ensure that the Technicians follow the predetermined schedule to achieve maximum productivity while delivering excellent customer service.
• Ensure that the Technicians liaise with scheduling with regards to installation address, vehicle details, etc. to ensure integrity in their delivery.
• Ensure that the Technician’s allocated jobs are completed at a rate of 100%.
• Liaise with scheduling to ensure that the Technician’s schedules are correct to minimise cancellations and frustrations, in line with customer service standards.
• Ensure that the Technicians and Quality Assurers have the necessary tools and test equipment to fulfil their roles successfully.
• Ensure that the Technician’s and Quality Assurer’s vehicles are serviced and maintained to minimise breakdowns.
• Maintain a good relationship with the scheduling supervisors to ensure that efficiencies are met in line with departmental objectives.

Minimum requirements

• Essential: Matric NQF 4
• Essential: At least 5 years’ technical (tracking) experience.
• Essential: At least 2 years’ experience within the Quality Assurance environment.
• Desirable: At least 1 year Supervisory or Team Lead experience.
• PSIRA Grade C. Registered and Active
• Demonstrated competence and working knowledge of administrative, organising, coordinating and PR skills is required.
• Demonstrated competence and working knowledge of Microsoft office.

Competencies required

• Supervisory capabilities
• Creative thinking
• Influencing and convincing skills
• Negotiation Skills
• Conflict Management
• Customer service orientation
• High analytical and insight generation capabilities
• Resilience and ability to work under pressure
• Strong interpersonal skills
• Management of financial resources
• Judgment and Decision Making
• Complex Problem Solving
• Critical Thinking
• Articulating information effectively
• Coordination ability
• Cultural sensitivity social perceptiveness

Deadline:2nd April,2026

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Introduction

• Installation Services division is seeking a dynamic Skills Coach to support continuous improvement in service delivery, staff development, and operational excellence. The successful candidate will be responsible for coaching, training, user acceptance testing and supporting team members in high-pressure, time-sensitive environments. This role is pivotal in ensuring that the team maintains exceptional standards in customer service, system usage, and adherence to protocols.

Job description

• Collaborate weekly with the Management Team to identify performance trends and service gaps.
• Propose and implement targeted training interventions to address identified gaps.
• Conduct regular on-the-job coaching and mentoring to reinforce best practices.
• Identify areas of improvement within the department to improve customer experience.
• Develop and facilitate training programs tailored to Installation Service’s needs.
• Identify potential risks to the business within the various processes utilised.
• Provide support to the Training officer in the Facilitation of the Training Programs.
• Compile monthly knowledge assessments aligned with Installation Services processes, systems or any gaps identified.
• Participate in special projects and act as a change agent for strategic initiatives. (Example; Change agent for Hambanathi project).
• Provide process guidance and ensure compliance with SOPs and emergency protocols.
• Draft and present management reports on training outcomes and team performance.
• Monitor and evaluate training effectiveness and recommend improvements.
• Ensure all project deadlines are met.

Minimum requirements

• Matric
• Minimum 3 years Contact Centre experience of which at least 18 months should be Tracker Contact Centre specific.
• Accredited Assessor, Moderator, Facilitator & Accreditation in Designing Learning Material (advantageous).
• Experience in coaching, mentoring, and training (advantageous).
• Strong knowledge of Tracker systems, products and Installation services protocols.
• Experience with User Acceptance Testing (UAT) is advantageous.
• Proficient in Microsoft Office suite.
• Excellent administrative, Analytical, Business writing, Communication, Presentation; Planning & Role play skills.

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Introduction

• Tracker requires the services of an experienced Monitoring Control Centre Operator – Bureau Service to join our 24HR Critical Services team. The successful candidate will be responsible for delivering professional, accurate, and timely monitoring services, including handling inbound and outbound communications, managing alarms and incidents, and dispatching emergency services in accordance with approved Standard Operating Procedures (SOPs). This role requires excellent communication skills, strong attention to detail, and the ability to perform under pressure in a fast‑paced, 24‑hour control room environment. The incumbent will provide professional call centre services aimed at contacting clients to confirm their safety upon receiving monitored signal alerts from various tracking units.

Job description
Key roles and responsibilities:
Control Centre Duties and Functions

• Provide effective control centre services as per the agreed strategic objectives and targets.
• Provide effective control centre services in line with agreed strategic objectives, operational targets, and quality standards.
• Receive and manage all inbound and outbound incident and occurrence calls and emails.
• Accurately log, capture, and verify all information on relevant systems in accordance with approved Standard Operating Procedures (SOPs).Authenticate callers using established security and verification procedures.
• Handle, capture, and escalate customer and stakeholder queries, inquiries, and complaints where appropriate, in line with SOPs.
• Handover unconfirmed signals to the National Emergency Control Centre (NECC) for further verification.
• Maintain and enhance strong internal and external stakeholder relationships through professional service delivery, excellent telephone etiquette, and effective communication.
• Liaise with internal departments and role players to ensure timely and effective resolution of incidents and queries.
• Provide continuous feedback to stakeholders and follow up to ensure all matters are resolved within agreed Service Level Agreements (SLAs).
• Escalate dissatisfied stakeholders and unresolved issues to management when required.
• Execute all call centre duties in a manner that ensures operational objectives, service levels, and performance targets are consistently achieved.

Optimise Availability

• Ensure that all service level standards and regulations are strictly always adhered to.
• Ensure call readiness and available to service customers / clients.
• Contribute towards the continuous improvement of the department’s availability metrics.
• Ensure that all quality standards are met in the execution of every control centre activity within the MCC operational requirements.
• Adhere to all relevant policies and procedures.
• Report any deviations from procedures/processes to the Supervisor.

 Adhereance to Call Quality

• Provide effective control centre services that ensure all Quality Assurance standards and regulations are sufficiently maintained at all times.
• Ensure strict adherence to all agreed business rules as they pertain to all control centre duties and functions to provide excellent customer service on a continuous basis.
• Contribute towards minimising the risk profile of Tracker within the control centre by executing all duties in strict adherence to all relevant standards and regulations, as well as taking proactive measures where possible to reduce risk overall.
• Ensure that all quality metrics and standards are prioritised in call centre duties to contribute towards achieving customer experience strategic objectives. 

Minimum requirements

Qualifications, experience and competencies required:

• Matric/Grade 12 or Equivalent Qualification at NQF Level 4.
• Essential: 2 years of Call Centre experience.
• Essential: PSIRA Grade E certification
• Must be willing to work shifts and standby.
• Must be aware of the consumer POPI Act
• Reliable mode of transport
• Language Proficiency (English and one or more South African official languages)
• Analytical 
• Ability to multitask.
• Sound communication skills at all levels
• Collaborative and consultative style
• Planning, organising and control capabilities
• Assertiveness and decisiveness capabilities
• Professionalism
• Results driven
• Conflict management and negotiation capabilities
• Ability to work independently
• Ability to work in a team
• Ability to work/manage under pressure
• High degree of emotional intelligence
• Resilience
• Basic change management skills

Deadline:10th April,2026