Jobs at Triple4

Duties

• Plan and manage sales portfolio according to market development strategy
• Develop new customers through honest propositions and ethical sales methods, to optimize quality of service, business growth and customer satisfaction
• Integrate personal sales efforts with organised marketing activities
• Hand over account/client information efficiently and accurately, as per the company lifecycle
• Travel and attend meetings with relevant stakeholders, as and when required
• Prepare relevant and professional presentations for prospects, as per Company standards and aligning them with the values of the Company
• Be open to change and work closely with marketing and sales teams on new company offerings
• Assist in managing existing contracts and provide empathetic and truthful recommendations by analysing existing clients’ needs on a monthly basis, or as regularly required
• Negotiate with all stakeholders to provide the best solution for each prospect and client, ensuring expectations are exceeded with optimal customer satisfaction and contributing to achieving business objectives

Essential

• 2+ years’ experience in a similar role
• Must have a reliable vehicle and willing to travel 50% of your day
• MUST HAVE PREVIOUS EXPERIENCE IN THE IT INDUSTRY

Behavioural Competencies

• You are a strong and natural networker
• Positive attitude and willing to “go the extra mile”
• Exceptional verbal and written communication skills
• High sales-orientated mindset and a customer-focused nature
• Demonstrate a high level of professionalism, integrity and empathy
• Be a caring, confident and natural peoples-person

Please note: Only shortlisted candidates will be contacted

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Duties will include (but are not limited to):

• Log, assign and resolve support cases on the service desk within the severities
• Ensuring that Client and Server Anti-Virus is up to date
• Daily Customer backup monitoring and troubleshooting
• Maintaining Customer infrastructure
• Communicate and manage critical issues with SDM and client business contact
• Perform client visits as required
• Create, manage and maintain appropriate site documentation
• From time to time you will be required to work after hours/during weekends as some maintenance on customer’s infrastructure can only be done after hours/during weekends.
• Provide assistance and support to colleagues in IT-related matters
• Implement, troubleshoot, analyse and maintain the IT Infrastructure of internal and external customer environments

Education and Experience

• 2 or 3-year Diploma/Degree from a recognized institution
• MCSE (Microsoft certifications are non-negotiable)
• Azure certification
• O365 and TEAMS certifications (highly advantageous)
• Firewalls\routers\switches certifications (advantageous)
• At least three (3) years’ experience in a similar position

Essential Behavioural Competencies

• Positive attitude and willing to “go the extra mile”
• Value service and diversity
• Excellent communication- and time management skills
• Highly organised and handle pressure like a boss
• Demonstrate a high level of professionalism, integrity and empathy