Jobs at Vodafone Global Enterprise

Role Purpose/Business Unit:

• The role of the Segment Marketing Manager is to support the segment marketing strategy and plan for a specific segment or segments and is responsible for growing market share, NPS, brand consideration, the customer base and ARPU of this/these segment(s) and for developing and delivering the segment P&L targets.
• The role leads a cross-functional team across the business to develop and deliver clear insights, branded positioning and a roadmap of propositions and activities for the segment(s).

Your responsibilities will include:

• Analyse & report on segment performance/P&L:
• Track and regularly report on segment performance, improvement initiatives
• Weekly, monthly, quarterly, annual reporting
• Work with finance, pricing, analytics & insights & research departments to optimize segment analyses and insights

Segment reporting & analysis:

• Understand the market, competitors and segment opportunities
• Identify customer and commercial opportunities through actionable insights
• Define pricing strategies and initiatives using insight to differentiate and behavioural characteristics to create value

Lead cross-functional segment teams:

• Lead teams from all functions to deliver segment plans and improvement initiatives

The ideal candidate for this role will have:

• Matric essential 
• A minimum relevant 3 year Marketing degree or equivalent essential
• A minimum of 5 years relevant experience essential with proven marketing experience managing successful consumer propositions

Core competencies, knowledge, and experience:

• Insights gathering & statistical analysis
• Marketing strategy
• Marketing planning
• Project execution
• Proposition development 
• Commercial & financial acumen
• Analysis
• Presentation
• Leadership
• Reporting

Closing date for Applications: 22 August 2025 

go to method of application »

Role Purpose/Business Unit:

• The main objective of Strategic Network Optimization is to orchestrate network tactics and strategies aimed at increasing network and RAN efficiency and performance.
• The role also entails driving and implementing various activities and special projects to improve network quality through optimization of Radio Access Network (RAN) and RATs (GSM, UMTS, LTE and  NR).
• The role entails the incumbent embraces the use of modern approaches and best global practices mainly in the RAN domain for maximum impact.

Your responsibilities will include:

• Review and optimize RAN network strategies, parameters, features, and best practices to enhance overall effectiveness and efficiency.
• Ensure adoption of global best practices and adapt them where applicable for optimal RAN system performance within South Africa.
• Drive proactive stakeholder engagements (optimisation and vendor meetings), propose feature and parameter enhancements in the SON and RAN space for improved efficiencies 
• Assist to develop AI/ML RAN optimisation portfolio and build capacity in data driven analytics for strategic RAN optimization activities using PyTorch, TensorFlow, LangChain, Tidymodels, MLR3 etc.
• Give cross functional support to regions in terms of in-depth network analysis, accelerate fault resolution, and assist in CxO escalations of RAN issues and investigations. 

The ideal candidate for this role will have:

• 3 year degree/diploma in electronic or telecommunication, equivalent or higher.

Core competencies, knowledge, and experience:

• Minimum of 2 to 5 years relevant GSM and UMTS experience (inclusive of 1-2 years LTE experience) is essential
• Minimum of 2 to 5 years working experience within Radio Planning and Optimisation (Essential)
• Experience with UMTS/LTE technologies would be advantageous (Desirable)
• Telecommunications (GSM & UTRAN) courses essential   

Closing date for Applications: 22 August 2025 

go to method of application »

Role Purpose/Business Unit:

• The senior manager takes end to end responsibility for providing operational support and enablement to Indirect Trade Partners and Sales teams across all Vodacom Regions with the objective to grow the Indirect Partner Channel in alignment with Vodacom Business strategy.  
• The manager is responsible to oversee and manage the Trade Partner support team and collaborate with internal and external stakeholders with the objective to operationally support and enable all sales channels. 
• The manager is also responsible for sales operations as well as strategic projects for the partner channel including optimizing CRM systems/tools to deliver sales process efficiencies in order to maximize trade partner sales opportunities.

Your responsibilities will include:

Partner and Channel Management    

• Manage the trade partner support team in supporting business sales processes for trade partners to ensure successful sales of fixed and cloud products across all channels
• Drive and manage all partner improvement programs, projects, systems and streamline all processes
• Work with internal and external stakeholders (IT, SFAAdmin product etc) to improve customer feedback into the product development roadmap and sales journey’s
• Managing business transformation programmes/projects to improve on partner sales capabilities 
• Work the marketing and sales teams to improve the partner feedback to the propositions, marketing and capabilities roadmap
• Creating and managing automation tools to increase sales process efficiency
• Implementing and supporting CRM tools to maximize opportunities and Trade Partner sales
• Point of escalation for fixed operational partner queries (Pre and Post Sales)

Stakeholder Management    

• Provide specialised and technical support to internal and external stakeholders to ensure achievement of functional and organisational objectives
• Establish and monitor healthy, diverse internal and external relations and implement remedial actions where required, in the achievement of organisational goals.
• Develop and maintain key relationships with business partners, ensuring that channel partners are aligned to the business objectives, customer experience expectations and to the sales partner strategy framework.

Trade Partner Support – Key activities

• Managing the creation of opportunities in the CRM (CPQ/VPP/Siebel) based on partner or partner account manager requests 
• Managing the workflow of complex opportunities to solution teams or creating simple product quotes in CRM (CPQ/VPP/Siebel) - Partner /PAM request)
• Perform simple fixed product desktop assessments (Single and Bulk requests)
• Managing the creation of new/sub billing accounts and new account applications
• Management and tracking of all signed quotes and proposals for order capture(order prep, logging & tracking)
• Manage all order escalations eg VoIP stuck porting orders etc.
• Manage end to end vetting escalations (vetting delays/additional vetting requirements and info /system etc.)
• Manage all service and project escalations (stuck orders/installation dates/managing admin cancellation)
• Manage trade partner simple and complex fixed billing queries (bill disputes investigations and bill adjustments etc.)
• Manage product operational and sales escalations raised by trade partner (incorrect price issues, SFAADMIN SR’s, system integration and product promotion quoting issues on CRM)
• Support trade partner, sales teams and subscribers collections escalations to assist to resolve Suspensions/Resumes for suspended accounts
• Supporting trade parnters and sales team with general account detail changes (Manage requests for Billing account changes, Customer contact, etc.)
• Manage and resolution of RAM escalation for fall outs on delivery and delays/re-shipping of parcels
• Provide end to end operational support (router/SIM/Equipment replacement, account arrears, link upgrades/downgrades/addition IP Talk/static IP requests/customer requesting PAM etc..)
• Support cancellation escalations and assist with late cancellations/billing disputes related to cancellations etc.
• Management and support of adhoc admin requests (CRM order/solutions reports, investigating billing accounts created by partners etc.)

Delivering through People: 

• Oversee the activities of the trade partner support team to ensure effective delivery of business outcomes, and achievement of the channel strategy 
• Supports and enables the team to succeed by encouraging frequent knowledge sharing between team members amongst other enablement initiatives.
• Create fit for future organization capability through skills development informed by skill gap analysis in line with business strategy and ensuring that the identified skills gaps, are addressed through training.
• Develop a high performing team by embedding formal performance management process, informal coaching through continuous 1:1 performance discussion 
• Embed the Spirit of Vodacom by living the Spirit behaviours and ensuring consistent Spirit engagement initiatives. 
• When required, initiate disciplinary processes for team members calling on support from HR when required
• Resolve grievances raised by team members and escalate only if required
• Maintain and grow business partner relations, driving Vodacom business strategic objectives across the partner base

The ideal candidate for this role will have:

• BCom Degree/Equivalent 
• A Post Graduate Degree in Business Commerce, Finance or related field may be advantageous
• A minimum of 8 years management and service experience in the telecommunications or technology related environments e.g. (ICT) with demonstrated experience in:
• Partner Channel / distribution management 
• Strong understanding of Indirect sales models & partner ecosystems
• Strong understanding of Partner CRM and Management 
• Ability to build & grow relationships 
• 5 to 8 years management experience, and experience in leading a Partner Support team.

Technical Competencies 

• Experience in solution selling within partner/enterprise customers
• Deep understanding of the partner/customer’s business, it’s market and industry alongside key decision-makers and influencers in partner/account organisation
• Ability to translate partner/customer’s objectives and strategy into relevant Vodacom Business propositions
• Successful track record of managing multi- industry sales and demonstrate profitable revenue growth

Behavioural Competencies 

• Partner/Customer Focus: Prioritizing partner/customer needs and delivering excellent service
• Accountability: seeks feedback and identifies opportunities for improvement or innovation
• Collaboration: Actively fosters collaboration, seeks input and effectively partners
• Resilience: Actively seeks opportunities for growth, demonstrates a strong commitment to self-improvement and has a growth mindset
• Flexibility: uses various techniques to influence others (lobbies, approaches decision makers, finds sponsors)
• Organizational Savvy: Demonstrates strong understanding of assigned strategy for the Business/ Function and creates strong team alignment to the strategy.

Closing date for Applications: 22 August 2025. 

go to method of application »

Role Purpose/Business Unit:

• Provide strategic direction and execution for the Indirect partner channel, Beyond Mobile line of business and ensure alignment with Vodacom Business strategy, making use of analytics & customer intelligence, market sizing, competitor analysis and revenue data to identify revenue growth opportunities with partners, with the aim of growing distribution and thus growing overall Beyond Mobile revenue for the channel.
• The Manager: Beyond Mobile Indirect Operations is responsible for overall channel reporting (full IBRO view) for the Beyond Mobile line of business (including Cloud), the rollout of partner targets, partner performance reporting across all product towers, partner incentives, opportunity management and tracking across all Regions, sales teams performance/efficiency analytics, as well as managing strategic projects and major partner engagements related to the Beyond Mobile line of business for the Partner Channel.

Your responsibilities will include:

Partner and Channel Management    

• Provide all reporting and analytics to manage, monitor and review performance against targets (full IBRO view) for Partners and national sales team, across all product towers
• Responsible for target setting across distribution channels, Regions and partners, in line with the overall channel targets for the channel
• Supporting, guiding and mentoring the sales team, keeping track of performance and reporting on sales performance and key KPI’s (IBRO view)
• Management of the partner base, monitoring performance of partners to meet annul sales targets, key sales KPI’s, and channel objectives
• Identify commercial gaps that will assist to grow & accelerate new sales and revenue for the channel
• Contribute to sales targets setting for the respective sales team in line with overall sales target.
• Manage and track sales opportunities across all Regions, supporting the EHOD and Senior Managers across all Regions
• Lead and manage the validation of linking of Partner XCODE’s, PAM, Partner and Product
• Support Senior Manager in Regional Cadence meetings and all reporting requests
• Support the commission team to ensure accuracy of partner/sales data and performance 
• Provide insights to regions and senior managers based on the partner performance weekly and monthly
• Track and report on all Partner incentives monthly/annually
• Manage strategic projects to improve processes for the  beyond mobile line business e.g. automation of  beyond mobile reporting for partners and account managers 

Stakeholder Management    

• Provide specialised and technical support to internal and external stakeholders to ensure achievement of functional and organisational objectives
• Establish and monitor healthy, diverse internal and external relations and implement remedial actions where required, in the achievement of organisational goals.
• Develop and maintain key relationships with business partners, ensuring that channel partners are aligned to the business objectives, customer experience expectations and to the sales partner strategy framework.

Channel Reporting

• Annual Sales Strategy & Budget Planning to meet annual targets
• Prepare monthly/ Weekly Sales Run Rate and Demand Management
• Perform Sales Analysis for sales team and allocated partner distribution
• Forecast and track key metrics for sales team and allocated partner distribution
• Prepare regular reports of progress and forecasts to internal and external stakeholders, focussed on sales and required KPI’s
• Prepare reports on partner base, and top accounts, providing recommendations to maximize sales as per the identifying trends, gaps and opportunities. (Strategic partner account Planning & Customer Account Planning with partners) 
• Support Sales Managers and Partners account managers to manage staff and partner commission queries 
• Prepare regular reporting for Opportunities Won, Commits and Forecast 
• Manage provisions and credits notes monthly
• Provide monthly partner, national, regional and product dashboards for required KPI’s

The ideal candidate for this role will have:

• A 3-year degree (or SAQA accredited equivalent) in Commerce, Finance, or Business Management, or related field of study with a strong requirement for analysis and critical thinking (essential) or
• A minimum of 5 to 8 years’ experience in commercial, partner management and/or reporting related environments
• A minimum of 5 to 8 years’ experience in commercial or finance related environments with demonstrated experience in:
• Commercial or finance
• Business Reporting
• Strong understanding of Indirect sales models & partner ecosystems
• Strong understanding of fixed beyond and cloud technologies, networks, fixed beyond and Cloud market dynamics and sales
• Ability to build & grow relationships 

Technical Competencies

• Strategic mind set and out of box thinking
• Robust understanding of account P&L
• Proficiency in data analysis tools to generate insights and reports
• Ability to interpret data and present findings in a clear, actionable manner
• Experience with Customer Relationship Management (CRM) systems to manage partner interactions and track performance
• Strong organizational skills to handle multiple projects and deadlines.
• Understanding of financial metrics and reporting to assess partner performance and profitability.
• Ability to create and manage budgets related to partner programs.

Behavioural Competencies

• Partner/Customer Focus: Prioritizing partner/customer needs and delivering excellent service
• Accountability: seeks feedback and identifies opportunities for improvement or innovation
• Collaboration: Actively fosters collaboration, seeks input and effectively partners
• Resilience: Actively seeks opportunities for growth, demonstrates a strong commitment to self-improvement and has a growth mindset
• Flexibility: uses various techniques to influence others (lobbies, approaches decision makers, finds sponsors)
• Organizational Savvy: Demonstrates strong understanding of assigned strategy for the Business/ Function and creates strong team alignment to the strategy.

Closing date for Applications: 22 August 2025. 

go to method of application »

Role Purpose/Business Unit:

• To provide service delivery to all Enterprise Cloud Services customers and to execute all project tasks that are allocated. Develop IoT, Mobility, and Trading Bridge Solutions.

Your responsibilities will include:

• To participate in all technical aspects of IoT and Enterprise Mobility solutions, projects and initiatives. 
• Liaison with ECS clients to determine solutions that meet client expectations. 
• Ensure that ECS processes are adhered to and are relevant. 
• To develop state-of-the-art solutions which are technically sound. 
• To provide a high-quality service to the ECS clients i.t.o. consultancy, solutions and delivery. 
• To provide technical support to the ECS project manager.  
• To participate in all integration activities from inception to implementation across all IoT and Mobility platforms.

The ideal candidate for this role will have:

• Matric (essential)
• 3-year degree / diploma in IT/ Business Management (essential)
• Relevant IT certification, i.e. .NET, SQL, Oracle, Thingworx, Java (essential)
• 3 – 5 years’ relevant experience in FMCG application development (essential)
• 3 – 5 years’ experience in Software Development, IoT / FMCG system development

Core competencies, knowledge and experience :

• Enterprise Cloud Services software platform development for IoT, Mobility and B2B systems.
• Technical understanding of Linux and Windows systems, .Net, SQL, web portal
• Interaction with customers
• Application Development

Closing date for Applications: 25 August 2025. 

go to method of application »

Role Purpose/Business Unit:

• To lead Vodacom’s Financial and Digital Services(VFDS) Governance, Risk and Compliance functions (first line of defence) and ensure that the necessary controls are in place to mitigate risk exposure across the value chain.
• To develop a strategy and framework to ensure that the VFDS business is conducted in a manner that is compliant with the relevant legislation and market conduct standards.
• To provide reporting to the respective stakeholders including but not limited to the Board of Directors/Audit Committee, Regulatory Authorities and internal stakeholders such as Vodafone and Vodacom Group Risk and Compliance functions, and other stakeholders as and when required.

Your responsibilities will include:

• To lead Vodacom’s Insurance, Payments, VodaPay, Lending and Digital Lifestyle Services  risk,  and compliance business relationship functions and ensure that business is conducted in a manner that is compliant with the relevant legislation.
• Develop and design the business relationship management strategy, frameworks, policies and procedures for each business unit as it relates to risk, compliance and regulatory.
• Establish and quantify the organisation's 'risk appetite' and ensure risk approach adheres accordingly. Horizon scan to increase awareness of risks affecting the business.
• Develop ‘own risk self-assessment’ reports in conjunction with the actuarial teams.
• Develop key risk indicator dashboards for each business unit and at an aggregated VFDS business level.
• Ensure all risks are proactively identified across the Insurance group and controls are agreed with the business.
• Ensure compliance with regulatory obligations whilst taking a commercial and practical approach to risk based challenges and offer appropriate solutions.
• Develop a well-documented approach to governance across the Financial and Digital Services group
• Putting together a strategy to deal with various 3rd party providers including but not limited to Sponsor banks,  binder holders, administrators, service providers, sales distribution  channels, reinsurers  etc. and ensure adequate oversight and governance is in place.
• Lead the risk and compliance team in creating a risk & compliance culture within the organisation by embedding compliance principles, values and sound business practice into existing training mediums and communications
• Establish, implement and maintain risk management, compliance and governance frameworks across the various business units. Implementing a risk based approach where possible.
• Develop an engagement strategy with Regulators to stay abreast with changes and proactively identify and optimise opportunities where the business can disrupt and gain market share.
• Provide regular reports to boards and other relevant bodies detailing any current issues or information as required.
• Corporate governance involving external risk reporting to stakeholders.
• Develop a compliance training program across the business and for 3rd parties where applicable Embedding TCF outcomes across the business

The ideal candidate for this role will have:

• Relevant 3-year/Degree in Law/Risk Management essential
• Masters in Business Administration (preferable)
• A minimum of 8-10 years relevant experience in risk and compliance experience in fintechs and/or financial services businesses is mandatory

Job Knowledge:

• Strong Commercial and Business Acumen
• Ability to advise the business on overall strategy, business structures and optimal operating models.
• Strong networking and interpersonal skills with the ability to interact with stakeholders at Executive and Board level
• Solid report writing skills and ability to succinctly define and document relevant information for various stakeholders internally and externally (Regulators)
• Solid understanding of all the legislation and applicable Codes of Conduct applicable to the various business units including Insurance, Payments, Lending, Digital Lifestyle Services and E-Commerce.  
• Ability to mobilize and motivate direct reports and team members to effectively deliver on their outcomes
• Computer Applications (Excel, Power Point Advanced MS Office)

Job-Related Skills:

• Communication skills (verbal and written) 
• Negotiation 
• Facilitation Skills 
• Analytical 
• Problem solving 
• Decision making
• Planning & Organizing
• Interpersonal 
• Leadership
• Presentation skills and Training
• Networking 

Closing date for Applications: 01 September 2025.