Jobs Available at The Prestige Cosmetics Group

KEY RESPONSIBILITIES

BUSINESS PERFORMANCE

• Analyze and manage store P&L, budgets, and projections. Together with the team, build plans and ensure execution to achieve/exceed sales budget and achieve optimum expense ratios.
• Set targets per person per day and manage the monitoring of % to target with action plans daily and weekly.
• Implement business processes of managing expenses to increase profitability.
• Ensure that store stock loss results are within company norms with an effective stockloss action plan which identifies and addresses all potential security risks within the store.
• Ensure compliance to OHASA requirements ensuring a safe working environment at all times.
• Drive seasonal incentives with the team to achieve sales targets. 

CUSTOMER SERVICE DELIVERY

• Implement the NARS customer service strategy and processes with attention to proactive issue resolution and a luxury customer experience.
• Ensure correct implementation of store layout, merchandising, signage, and visual displays
• according to brand standards.
• Ensure correct and timeous implementation of store's promotions, events, other brand communications, in accordance with brand standards.
• Ensure appropriate staffing levels to support customer service requirements.
• Monitor monthly performance axes split/slow lines and determine suitable actions to address performance gaps.
• Drive IPT to a target of 3.
• CRM Management – oversee and ensure the maintenance of the CRM cards to retain customers and ensure regular contact with VIP clients – adhere to POPIA guidelines at times.
• Oversee BC’s communication to customers to ensure customer recruitment and retention.
• Drive the attraction and retention of new customers.
• Manage in store customer complaints or concerns efficiently and effectively. Provide feedback to Line Manager regarding any customer issues or feedback within 24 hours working with Training Manager to resolve.

MERCHANDISE MANAGEMENT

• Manage and maintain the stock pipeline to ensure that stock is displayed on the sales floor in accordance with the brand guidelines.
• Conduct weekly analysis and interpretation of all stock management reports with appropriate actions.
• Ensure communication of stock issues to Line Manager e.g., out of stocks, overstocks.
• Ensure data integrity through effective stock control and ensure SOP is followed.
• Identify and plan stock and tester need for the month and ensure orders are placed timeously.
• Identify and plan supplies and tools for the month and ensure orders are placed.
• Monitor your stock versus tester ratio to ensure that testers are used efficiently.
• Identify maintenance issues, report to the Brand Manager and follow up.

BRAND MANAGEMENT

• Monitor competitor activity, stay up to date with current industry trends.
• Ensure that hygiene and safety standards are maintained according to retailer requirements at all times.
• Adhere to and maintain brand standards at all times.

PEOPLE MANAGEMENT

• Assist in the recruitment of new team members.
• Induct new staff members.
• Manage the performance of self and all direct reports - ensure that regular feedback coaching, and mentoring on performance is provided to all team members.
• Be actively involved in staff Individual Development Plan (IDP), develop such plans for all direct reports and ensure that the agreed development interventions are delivered.
• Identify training needs for team members and communicate needs to Training Manager.
• Attend classroom training and ensure that staff apply this ongoing learning in store. Ensure effective usage of the PCG Academy as the online training and communication platform.
• Ensure an open, motivated, and harmonious work environment – create a great working environment through excellent leadership.
• Manage daily team/people issues.
• Conduct weekly EMTs in store to ensure key focus areas are addressed and standards are maintained.
• Maintain records of all EMTs, monitor impact and report back to Line Manager monthly.
• Formally review job performance for all employees quarterly and annually and maintain written records of such meetings; implement the company performance processes.
• Conduct monthly one on ones with sales team to address and enhance performance – coach team members to ensure optimal performance.

MARKET INTELLIGENCE

• Conduct regular environmental scans of competitor activities (price, product, layouts and promotions) and external socio-economic factors so that appropriate changes can be made to business plans.
• Ensure that all promotional and event directives are executed in accordance with brand guidelines.
• Ensure that the store delivers appropriate merchandise and services adhering to brand standards and according to the store's specific customer profile and customer trends.

STAKEHOLDER MANAGEMENT

• Ensure client experience standards are consistently upheld and reinforced.
• Build strong working relationships with all internal and external stakeholders.

ADMINISTRATION REPORTING

• Daily, weekly, monthly sales tracking sheets.
• Weekly and Monthly top 5 competitors.
• Analyze sales and competitor reports to identify trends and sales opportunities.
• Create and manage effective store schedules set to meet the business staffing needs.
• Manage leave applications via ESS.
• Submit claim forms for overtime, night work (holidays etc.), ensure adherence to payroll cut-off timelines.
• Store checklist submitted weekly.
• Submit store event report including photographs to Line Manager as and when required.

REQUIREMENTS/QUALIFICATIONS

• At least 5 years retail and cosmetics experience
• At least 5 years’ advanced Make-Up experience
• Previous Managerial or supervisor retail experience
• Must have experience in leading a retail team
• Certificate in Make-Up is advantageous
• Must be able to demonstrate expert knowledge and current industry trends
• Must be willing to work weekends and shifts as required
• Working Knowledge of MS Word, PowerPoint and Excel
• Must have own transport

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KEY RESPONSIBILITIES

Resource Allocation, Leadership, Coaching and Motivation

• Partner with the sales team to provide the necessary tools to drive market share growth across all retailers.
• Provide direction to the Sales, Retail, Training, Brand team members and Retailers as necessary to ensure the image of the brand is maintained while executing the marketing calendar.
• Liaise closely with the Marketing Executive responsible for SA to set clear priorities between projects.
• Work closely with the National Commercial Sales Manager to establish best marketing and merchandising practice within the retail space that can be rolled out to influence other accounts throughout SA via the Regional Sales Manager.
• Manage workflow between Brand Managers and Marketing Assistant.
• Drive sell-out growth to achieve wholesale budgets with both the retailers and the Brand teams.

Marketing Expertise and Business Intelligence

Analyse the market to gain a full understanding of the SA marketplace, to include:

• Review of brand performances on a strategic level with the National Commercial Sales Manager to identify opportunities within the marketing calendar and within the retail space.
• Review of trends and occurrences within the SA market to share with international brand offices and key members of the SA team on a bi-annual basis if relevant.
• Leadership of the Strategy and Vision for the Fragrance & Beaute Brands

Define the annual strategy for the brand with the Brand Manager and Marketing Executive:

Definition of Strategy

• Set up and manage an annual process for defining the brand’s strategy Y+2.
• Work closely with the National Commercial Sales Manager to agree the sales plan by retailer by door alignment with the brand sales plan for Y+2.
• Review working process within the Training, Sales and Retail team members to increase planning and efficiency in delivering the strategy.
• Manage and plan the financial implications of any strategic and local SA projects to ensure working budgets accurately reflect the investment strategy.

Execution of Strategy

• Ensure consistency in management of products and all elements of the marketing mix across Fragrance & Beaute.
• Constant re-evaluation of all processes relating to the execution of the marketing calendar to ensure progress is made in the efficient delivery of all strategy.
• Oversee the Development of the Media and Trade Marketing Strategy for Fragrance & Beaute Brands

Assist in defining the strategy for and oversee execution of the communications plan:

Definition of Strategy

• Define the brand’s media and growth objectives each year in conjunction with the General Manager and the International Brand Head.
• Agree and share these objectives within the broader SA team to ensure maximum exposure via Paid, Owned and Earned in all strategic campaigns.

Execution of Strategy

• Ensure any changes to strategy are communicated regularly through formal meetings set throughout the year.
• Manage the coordination of all media plans and retailer trade plans throughout the current year of operation.

Product Forecasting

• Ensure proper process in the evaluation of all product and tester forecasting.
• Understand the business mix by category and key line analysis and use this to drive accurate forecasting methods by category.
• Drive the introduction of a monthly forecast review to compare significant differences of Actual vs Forecast and Out of Stocks so these learnings are shared internally with the Marketing and Sales Executive on a quarterly basis.
• Monitor forecasting results in conjunction with the budget at Budgeted and Forecast level.

Brand Budget

• It is the role of the Marketing Manager to develop, set and monitor brand sales plans together with the Brand Manager.
• It is the role of the Marketing Manager to review A&P spend monthly and annually in accordance with Brand strategic objectives.
• Review the sales and A&P budgets to ensure costs can be analysed monthly and by campaign by the Brand team.
• Ensure a synchronised approach to all aspects of budgeting across the Fragrance and Beaute categories.
• Ensure smooth and controlled management of the working budget.
• Set monthly review meetings with the Marketing Executive to review the budget and ensure appropriate actions.
• Review all budget detail & ensure improved accuracy of budget reporting and coding (invoices, purchase requisitions) with the Brand team.
• Ensure future use of the “budget support documents” across Fragrance and Beaute i.e., Recons, New Product /Disc files, price increases, etc.

Stakeholder Engagement and Management

• Develop and maintain key relationships with respective brand principals to ensure longevity of partnership and maximise brand support in the market.
• Develop and maintain relationships with our retailers to ensure maximum brand growth.
• Effectively manage brand principal’s expectations and negotiations on all elements of the business.
• Ensure through effective negotiation, maximum support is given to our brands in terms of distribution, space, location, stock, promotional and marketing support.

Team Leadership

• Lead the brand team to work in partnership with all stakeholders (internal and external) to ensure effective and successful management of the division as a whole.
• Lead the team to develop, execute and deliver on marketing and sales budgets.
• Lead the team to develop long term and short-term strategies to maintain and grow market share and brand awareness.
• Build a high-performance team culture through effective performance management, individual development, and reward and recognition mechanisms resulting in growth and job satisfaction.
• Actively drive and model company values of people, passion, purpose and performance.
• Ensure effective communication mechanisms are in place to drive efficiency, clarity and focus.
• Develop and implement systems and processes that drive productivity and efficiencies within the team.

MINIMUM REQUIREMENTS/QUALIFICATIONS

• Business/Marketing degree
• 8 years relevant experience in the cosmetics industry
• Leadership experience   
• Proficient in Word/Excel/PowerPoint
• Must have own car
• Must be willing to travel locally and internationally

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KEY RESPONSIBILITIES

MAXIMISE TURNOVER, PROFIT AND PRODUCTIVITY

• Achieve monthly and annual sales targets.
• Assist in setting up and driving sales at events/launches/retailer activities.
• Provide feedback on sales/customer related issues or concerns timeously.

BRAND MANAGEMENT

• Monitor competitor activity, stay up to date with current industry trends.
• Ensure that hygiene and safety standards are maintained according to brand requirements at all times.
• Adhere to and maintain brand standards at all times.

STOCK MANAGEMENT, MERCHANDISING AND STORE OPERATIONS

• Ensure that stock is merchandised according to merchandising guidelines.
• Report out of stocks to line manager daily to drive sales and maintain an exceptional client experience.
• Execution of all responsibilities with regards to stock administration, stock loss prevention, stock level control and management.
• Implementation and adherence to operating procedures and policies at all times.
• Ensure adherence to asset control and security procedures.
• Execution of all responsibilities with regards to point of sale.

CUSTOMER EXPERIENCE

• Provide an exceptional and consistent client experience to all customers.
• Uphold and reinforce the Customer journey and experience standards.
• Build relationships, loyalty and inspire confidence in customers by creating unique make-up looks.
• Use expert makeup skills when demonstrating products to customers.
• Share make-up tips, expert knowledge, current trends and provide customers with a personalized, educational experience.
• Drive increased customer data base (attraction of NEW customers).
• Implementation of CRM processes and procedures.

TEAMWORK

• Work in collaboration with other colleagues and stakeholders to ensure a harmonious working environment, contribute to the execution of the overall sales operational plan, participate in and support all events and hold each other accountable.
• Support and assist new team members with onboarding and orientation.
• Ensure that exceptional; consistent standards are maintained.
• Live the company values.

ADMINISTRATION

• Complete daily tracking sheets/reports and submit as required.
• Provide retail reports and updates as required.
• Assist the Store Manager and Assistant Manager as required.

REQUIREMENTS/QUALIFICATIONS

• At least 3 years cosmetics experience within a retail environment
• At least 3 years’ advanced make- up experience
• Certificate in Make-Up is advantageous
• Must be able to demonstrate expert knowledge and current industry trends
• Must be a team player, an active learner and problem-solver
• Must be willing to work weekends and shifts as required
• Must have own transport