Fidelity Services Group is Southern Africa's largest integrated security solutions provider and the industry leader in protection innovation. Excellence in service delivery and implementation are fundamental to our impressive track record. By keeping abreast of the latest trends and technological developments globally, and continuously evolving and innovatin...
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Qualifications, experience and other competencies required:
- Minimum Grade 12
- Grade B/A accredited and registered
- Minimum of 2 years in the security industry
- No criminal record
- Willing to undergo criminal checks regularly
- Must be physically fit
- Must reside in the area the position has been advertised
Key areas of responsibility will include:
- Report writing
- Safeguarding
- Patrolling
- Entrance and exit control
- Completing relevant registers
- Standard duties as per training
Core Competencies:
- Good communication skills
- Able to work under pressure
- Able to follow instructions accurately
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Minimum Requirements
- Matric certificate
- Psira Grade A registration and accreditation.
- At least 3 years’ logistics and warehouse experience.
- At least 10 years’ Management experience.
- At least 5 years Security Management experience
- Working knowledge of ISO 9001:2000 Quality Management and its requirements.
- People management experience.
- Sound planning, administration, interpersonal communication and client liaison skills are required.
- Strong planning, leadership and organizational skills as well as good interpersonal and communication skills are essential.
- Computer literacy on Microsoft Programs.
- Own reliable transport and valid Driver’s License is required.
- No Criminal Record.
Key Performance Areas: (Not totally inclusive):
- Constantly evaluating risks / threats and making recommendations to the Client to counter these.
- Ensuring that contractual requirements are met as stipulated by the Client.
- Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered.
- Managing the response and investigation of serious incidents such as theft from premises, vehicle theft, armed robberies, breaking and entering etc.
- Liaising daily with Operations management on various operational issues.
- Submitting relevant weekly / monthly incident and general reports as required by Fidelity Management and client..
- Assisting the Fidelity Operations Management and Client in special events, adhoc requests and any and all investigations.
- Dealing with all required administration matters.
- Ensuring that all shifts are covered on a daily basis.
Skills required:
- Strong planning skills
- Leadership skills
- Organizational skills
- Good interpersonal skills
- Communication skills
- Analytical, Critical Thinking skills.
Other personality attributes:
- Ability to meet strict deadlines.
- High methodical working methods are required.
- Attention to details.
- Ability to liaise professionally with personnel at all levels.
- Ability to work without supervision and under pressure.
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MAIN PURPOSE OF JOB:
- Manage the day to day planning, operation and problem-solving of a team of agents in order to meet with the required service level components, standards and Call Centre targets.
QUALIFICATION & EXPERIENCE:
- Matric or relevant qualification
- Customer Service experience in a Call Centre environment
- Experience in people management / supervisory role
RESPONSIBILITIES &DUTIES:
Customer Interaction
- Answer inbound calls and assist customers with their inquiries
- Respond and resolve written and web correspondence received from customers
- Action and update the customer requests on Listener
- Responsible for taking ownership fro escalated queries, ensuring resolution and follow up with customers
Team Management
- Manage the delivery of team service level expectations, quality and productivity targets and indicators
- People management, including all HR related issues as well as staff development
- Call monitoring, coaching and feedback, responsible for the delivery of superior customer experience in every call
- Training, development and coaching of staff
- Motivation, leadership for a team developing future leaders
- Conducting performance appraisals for the team
- Work very closely with the team members to solve customer queries
- Scheduling / resource planning – forecasting to ensure sufficient number of age
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Overall Purpose of the job:
- Responsible for weeding, planting, pruning and watering as well as the general maintenance and appearance of the grounds, gardens and buildings. Striving to create a pleasant environment that is safe and secure for both the garden owners and visitors.
Minimum qualifications and experience:
- Must be able to communicate effectively in English.
- Experience as a Gardner or similar role
- Drivers License – Code 08/10/14 preferred
Main duties & Responsibilities:
- Maintaining and developing the gardens of clients.
- In charge of grass cutting, emptying bins, weed control and leaf raking.
- Planting new trees, flowers and various plants.
- Maintenance of plant tubs baskets.
- Making sure that all garden equipment is correctly maintained and serviced.
- Seeding plants and watering them at the correct times.
- Clearing rubbish and litter away from the garden and grounds.
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Key areas of responsibility: (Not totally inclusive) carries out firefighting activities and emergency operations under guidance, mentorship and supervision of seniors and officer-in-charge by:
- Responding to fires, rescues and related emergency and non-emergency humanitarian incidents
- Responding to incidents involving hazardous substances
- Extricating and/or releasing casualties and carrying out emergency operations as directed by the level of authority
- Resuscitating and treating injured persons and carrying out emergency operations as directed by next level authority
- Operating a range of equipment to control, manage and extinguish fires
- Undertaking fire protection duties in situations that potentially threaten lives or property and having available appropriate equipment as directed by supervisors
- Preparing for emergency incidents and protection duties under the guidance, mentorship and supervision of seniors and officers in charge
- Participate in training drills, simulation exercises and physical fitness training as directed
- To train all relevant employees on the theory and practice necessary to fight fires
- Advise on preventative and corrective actions
- Implement the relevant procedures, strategies and use the proper equipment to promote local or national security activities for the protection of data, people, institutions and property
- Perform basic level maintenance on equipment to ensure operational readiness
- Checking, cleaning, testing and maintaining vehicles and equipment
- Complete computerised occurrence log in order to maintain proper records of daily occurrences
- Conducting health and safety inspections in order to maintain a safe work environment in the workplace
- Completing of pro forma documentation
- Participating in Departmental Health and Safety Committee meetings
- Driving and operating a range of heavy and extra heavy specialised vehicles/appliances to or at emergency incidents as directed
- Operating a range of machinery to hoist lower, gain access to buildings and/or extricate victims, equipment and any other persons at emergency incidents
- Ensure that the fire apparatus and associated emergency equipment can be safely and effectively operated and utilised to save lives and property
- Assist with Fire and Safety training, fire safety inspections, life safety education and training drills
- Ensures compliance with Occupational Health and Safety Act in respect of the shift, by conducting the necessary safety inspections, ensuring subordinates are provided with, use and maintain prescribed protective clothing as well as ensuring adherence to all policies and orders made to promote personal safety and the prevention of loss
- Ensures compliance with prescribed equipment maintenance schedules and effecting repairs where possible at shift level in order to contribute to ensuring operational readiness and reduction of damage to equipment
- Complete of all shift related administrative routines specified in departmental policy and orders to ensure efficiency and maintenance of prescribed records/registers under the auspice of the Fire Chief
- Undertaking supervisory and line functional personnel related functions
Qualifications, experience and other competencies required:
- Grade 12 as a minimum school qualification
- IFSAC Accredited
- NFPA 1001 Firefighter 2 certification
- Firefighter II Certification
- Firefighting training and at least 2 – 3 years related experience are essential
- Valid code C1/EC driver's license with PrDP
- Advanced driving experience advantageous
- Medically and physically fit
- Good understanding and practice of Fire prevention procedures
- Knowledge of Fire-fighting systems (namely systems used to extinguish fires, the classes and chemistry of fire
- Clear criminal record.
- Capability to react within efficient time frames to emergency situations
- Administration, interpersonal communication and customer liaison skills are required.
- Hazmat experience and knowledge essential
- EMT certification
- First Aid levels 1 to 3
- ILS advantageous
go to method of application »
Key areas of responsibility: (Not totally inclusive) carries out firefighting activities and emergency operations under guidance, mentorship and supervision of seniors and officer-in-charge by:
- Responding to fires, rescues and related emergency and non-emergency humanitarian incidents
- Responding to incidents involving hazardous substances
- Extricating and/or releasing casualties and carrying out emergency operations as directed by the level of authority
- Resuscitating and treating injured persons and carrying out emergency operations as directed by next level authority
- Operating a range of equipment to control, manage and extinguish fires
- Undertaking fire protection duties in situations that potentially threaten lives or property and having available appropriate equipment as directed by supervisors
- Preparing for emergency incidents and protection duties under the guidance, mentorship and supervision of seniors and officers in charge
- Participate in training drills, simulation exercises and physical fitness training as directed
- To train all relevant employees on the theory and practice necessary to fight fires
- Advise on preventative and corrective actions
- Implement the relevant procedures, strategies and use the proper equipment to promote local or national security activities for the protection of data, people, institutions and property
- Perform basic level maintenance on equipment to ensure operational readiness
- Checking, cleaning, testing and maintaining vehicles and equipment
- Complete computerised occurrence log in order to maintain proper records of daily occurrences
- Conducting health and safety inspections in order to maintain a safe work environment in the workplace
- Completing of pro forma documentation
- Participating in Departmental Health and Safety Committee meetings
- Driving and operating a range of heavy and extra heavy specialised vehicles/appliances to or at emergency incidents as directed
- Operating a range of machinery to hoist lower, gain access to buildings and/or extricate victims, equipment and any other persons at emergency incidents
- Ensure that the fire apparatus and associated emergency equipment can be safely and effectively operated and utilised to save lives and property
- Assist with Fire and Safety training, fire safety inspections, life safety education and training drills
- Ensures compliance with Occupational Health and Safety Act in respect of the shift, by conducting the necessary safety inspections, ensuring subordinates are provided with, use and maintain prescribed protective clothing as well as ensuring adherence to all policies and orders made to promote personal safety and the prevention of loss
- Ensures compliance with prescribed equipment maintenance schedules and effecting repairs where possible at shift level in order to contribute to ensuring operational readiness and reduction of damage to equipment
- Complete of all shift related administrative routines specified in departmental policy and orders to ensure efficiency and maintenance of prescribed records/registers under the auspice of the Fire Chief
- Undertaking supervisory and line functional personnel related functions
Qualifications, experience and other competencies required:
- Grade 12 as a minimum school qualification
- IFSAC Accredited
- NFPA 1001 Firefighter 2 certification
- Firefighter II Certification
- Firefighting training and at least 2 – 3 years related experience are essential
- Valid code C1/EC driver's license with PrDP
- Advanced driving experience advantageous
- Medically and physically fit
- Good understanding and practice of Fire prevention procedures
- Knowledge of Fire-fighting systems (namely systems used to extinguish fires, the classes and chemistry of fire
- Clear criminal record.
- Capability to react within efficient time frames to emergency situations
- Administration, interpersonal communication and customer liaison skills are required.
- Hazmat experience and knowledge essential
- EMT certification
- First Aid levels 1 to 3
- ILS advantageous
go to method of application »
Key areas of responsibility: (Not totally inclusive) carries out firefighting activities and emergency operations under guidance, mentorship and supervision of seniors and officer-in-charge by:
- Responding to fires, rescues and related emergency and non-emergency humanitarian incidents
- Responding to incidents involving hazardous substances
- Extricating and/or releasing casualties and carrying out emergency operations as directed by the level of authority
- Resuscitating and treating injured persons and carrying out emergency operations as directed by next level authority
- Operating a range of equipment to control, manage and extinguish fires
- Undertaking fire protection duties in situations that potentially threaten lives or property and having available appropriate equipment as directed by supervisors
- Preparing for emergency incidents and protection duties under the guidance, mentorship and supervision of seniors and officers in charge
- Participate in training drills, simulation exercises and physical fitness training as directed
- To train all relevant employees on the theory and practice necessary to fight fires
- Advise on preventative and corrective actions
- Implement the relevant procedures, strategies and use the proper equipment to promote local or national security activities for the protection of data, people, institutions and property
- Perform basic level maintenance on equipment to ensure operational readiness
- Checking, cleaning, testing and maintaining vehicles and equipment
- Complete computerised occurrence log in order to maintain proper records of daily occurrences
- Conducting health and safety inspections in order to maintain a safe work environment in the workplace
- Completing of pro forma documentation
- Participating in Departmental Health and Safety Committee meetings
- Driving and operating a range of heavy and extra heavy specialised vehicles/appliances to or at emergency incidents as directed
- Operating a range of machinery to hoist lower, gain access to buildings and/or extricate victims, equipment and any other persons at emergency incidents
- Ensure that the fire apparatus and associated emergency equipment can be safely and effectively operated and utilised to save lives and property
- Assist with Fire and Safety training, fire safety inspections, life safety education and training drills
- Ensures compliance with Occupational Health and Safety Act in respect of the shift, by conducting the necessary safety inspections, ensuring subordinates are provided with, use and maintain prescribed protective clothing as well as ensuring adherence to all policies and orders made to promote personal safety and the prevention of loss
- Ensures compliance with prescribed equipment maintenance schedules and effecting repairs where possible at shift level in order to contribute to ensuring operational readiness and reduction of damage to equipment
- Complete of all shift related administrative routines specified in departmental policy and orders to ensure efficiency and maintenance of prescribed records/registers under the auspice of the Fire Chief
- Undertaking supervisory and line functional personnel related functions
Qualifications, experience and other competencies required:
- Grade 12 as a minimum school qualification
- IFSAC Accredited
- NFPA 1001 Firefighter 2 certification
- Firefighter II Certification
- Firefighting training and at least 2 – 3 years related experience are essential
- Valid code C1/EC driver's license with PrDP
- Advanced driving experience advantageous
- Medically and physically fit
- Good understanding and practice of Fire prevention procedures
- Knowledge of Fire-fighting systems (namely systems used to extinguish fires, the classes and chemistry of fire
- Clear criminal record.
- Capability to react within efficient time frames to emergency situations
- Administration, interpersonal communication and customer liaison skills are required.
- Hazmat experience and knowledge essential
- EMT certification
- First Aid levels 1 to 3
- ILS advantageous
go to method of application »
Minimum Requirements
- Senior Certificate or equivalent
- Post matric qualification in General Management advantageous.
- 3 years’ minimum experience, at Mid-Management level.
- Grade B PSIRA Certificate
- Valid driver’s license.
- Firearm competency (Business purposes)
- Grade B Security Certificate – (existing or to be obtained on appointment)
Duties & Responsibilities
Pro-active Strategy
- Develop and continuously revise a pro-active training strategy for the area (patrols, stand-off points, joint operations, visibility drives, etc.).
- Develop an understanding of the customer needs to drive strategy development. In conjunction with the Branch Manager, identify areas of high attrition (service, price and competitors), high crime and low reconnection areas. Arrange at least 1-2 operations in the identified areas per week. Identify any building sites in the area and ensure maximum visibility around these properties.
- Understanding of the competitive landscape as it relates to the pro-active model.
- Work with Branch Management team to investigate and consider area innovations (technology and processes) approaches to pro-active security.
- Develop a crime reduction strategy in area of responsibility. Identify crime trends. Plan and execute special operations (FADT and/or joint operations) to combat the crime trends identified.
- Develop a measuring criteria and reports to show improvement in crime reduction and client growth related to the pro-active strategy.
- Quarterly area security risk assessment to be conducted based on the modus operandi identified from all incidents (identify vulnerable areas within the areas and propose solutions / suggestions to the Branch Manager for further discussion with the community.
SAPS Involvement
- Develop a working relationship with all key persons within the SAPS environment (sector members, sector commanders, CPF, station commander).
- Be a key go-to-person by both operations and business to assist in solving crime incidents through SAPS contacts.
- Attend all SAPS, crime and CPF meetings with the Branch Management team as far as possible.
- Arranging and attending of all joint SAPS operations, visibility drives, roadblocks etc.
Customer Service
- Assist in ensuring that all media channels (WhatsApp groups) are set up (via CMC). Ensure the process of acknowledging messages, despatching and feedback is adhered to.
- Compile and distribute a monthly report to all stakeholders on the pro-active measures taken, and the success thereof.
- Attend all serious crime incidents personally, and assist the client with any/all security needs.
- Regularly meet with LSS site steering committees.
Staff Training
- Work with training resources to ensure that specific proactive training is conducted with all reaction and LSS officers within the area (ensure training is aligned to the pro-active approach).
- Continuous on the job training/evaluations are conducted with all staff – training to include: proactive meet & greets / open gates / stop & question / supervision of LSS guards / identification of possible weak spots (security breaches) / mind set change of reaction officers from reactive to proactive / public space protection.
Marketing Alignment
- Keep marketing and communications informed on developments within this portfolio (Generating and communicating PR material).
- Ensure all operations are recorded (report and photos) and sent to Branch Manager and marketing to arrange for distribution to all clients.
- Understand and manage client perceptions identified through client perception surveys.
General
- Assist Regional Operations Manager with general discipline in the area enforcing patrols, standoff points, and SOP adherence.
- Managing daily, weekly, and monthly compliance and required operational duties:
- Manage all Response areas, measuring service levels on response times and maintaining response targets set out in area KPI.
- Compile reports, Preliminary reports for incidents and accidents, for management.
- Manage and keep standard operating procedures to a high level, ensure that these policies are adhered to daily.
- Control budget and manage overtime and expenses.
- Manage and control all purchases.
- Manage all new employees as required in the recruitment process.
- Manage and keep track of all disciplinary hearings.
- Co-ordinate admin staff to produce statistics on a daily, weekly and quarterly basis.
- Conduct performance appraisals and manage HR manage system.
- Check and control PSIRA registration/Competencies/training monthly.
- Control Fleet requirements, managing fuel, violations, vehicle repairs and services.
- Manage and control FAMS firearms requirements.
- Logistics Management (i.e. distribution and control of firearms, compiling and control of all reports and paperwork).
- Manage Payroll requirements daily and monthly (Time books, leave, OT and absenteeism).
- Manage and improve all processes and resources to ensure compliance with the corporate Zero Harm philosophy.
- Effectively manage incidents, including motor vehicle accidents to improve the Health and Safety of employees.
- Ensure that area response activities are carried out in such a manner to provide excellent customer service (attrition).
- Assisting Regional Manager with the implementation of systems.
- Running “special projects”.
- Dealing with IR related matters and disciplinary enquiries.
- Monitoring/Coaching/Assisting of staff to continually improve them-selves (motivate staff).
- Managing performance goal targets, in line with Operational requirement and company strategy.
- Take direct and full responsibility for the Area. To be on call 24hours.
- Monitoring of BPSI clocking’s and driving discipline of not having unmanaged clocking’s -103s.
- Maintenance and managing of LSS sites.
Method of Application
Use the link(s) below to apply on company website.
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