Latest Job Opportunities at MultiChoice

Key Performance Objectives

Presentation Scheduling

• Oversee the correct allocation of break structures, allocations, slugs and program information across all relevant systems for stakeholders.
• Oversee the creation and editing of presentation schedules from Macro Schedules.
• Supervise the creation and editing of presentation schedules for planning and ensure that multiple schedules are completed, checked and downloaded within deadline.
• Supervise the end-to-end deliverables of the Media Planning deliverables.
• Communication with all relevant departments.

On-Air Marketing

• Oversee the implementation and execution of SuperSport and Group on-air marketing campaign strategies.
• Oversee the implementation of SuperSport’s objectives across the Group.
• Oversee the material processes from Brief to Final Playout.
• Ensure that Barters, Sponsorship and Contractual obligation plans are distributed to clients as per S.O.P’s.

Planning and Reporting

• Ensure programs are available on Synergy (a month in advance) in order to facilitate availability of Sales schedules.
• Determine break allocations around Live and resolve any airtime conflicts involving Media Sales, Marketing and Production.
• Oversee the creation of programming and promo forecasting reports.
• Oversee that schedules do not have errors.
• Identify within the business in both MCSA and MAH products & services to meet client’s needs and drive acquisition and retention (Content Discovery).
• Ensure that tx are provided with all information necessary for them to provide a world class on-air experience.
• Provide all stakeholders with reports where necessary.
• Rights holder management of all broadcast sequences on Live and Repeats.

Research and Analyses

• Provide team with research reports for post campaign programming and promo analyses.
• Ensure that team has the latest available research reports from Research team.
• Oversee the attendance of research presentations delivered be Research team.
• Ensure that the team applies principles of media planning, marketing and using all available audience data to create a promo schedule that is consumer centric.

Compliance

• Ensure adherence to set company policies and procedures.
• Ensure compliance to contractual obligations in all Sub-Saharan territories. Eg. FIFA, UEFA, CAF
• Complete schedule maintenance checks to ensure there are no on-air errors as per S.O.P.
• Supervise that schedule deadlines are met as per S.O.P.
• Comply with regulatory guidelines.
• Ensure schedule is compliant with the BCCSA regulation and guidelines.

Systems

• Responsible for testing and maintaining improvements on all systems.
• Business Super User for all systems including troubleshooting and problem solving.
• Creation of new channels.
• Managing the playlist for on-air channel IPI’s, and its relevant sources.
• Landmark Rights and Scheduling
• Landmark Sales
• Esched
• Synergy (Macro/Micro)
• VizOne
• Volicon
• Promo Optomizer

Qualification:

• A Diploma/Degree in sports management, business management, marketing and media studies.

Experience

• Minimum of 2-3 years of Micro Scheduler/Media Planning/Traffic/Media Planning. 

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Key Performance Objectives

Tasks

Care Strategy Implementation

• Provide recommendations and input to the Care Strategy based on assessment of country landscape and operational model and capability.
• Define roadmap in conjunction with in-country teams to implement Care Strategy.
• Socialize the strategy at a country and regional level with all the relevant stakeholders to ensure appropriate level of focus and execution.
• Track performance improvement against action plans.
• Build and maintain relationships with all internal stakeholders such as (but not limited to) Account managers, Call Centre, CVM and Marketing teams, HR and Training department, Corporate and Internal Affairs, CII, Business Systems, Governance

Operational Excellence

• Identify common strengths and weaknesses within the Care Centres and recommend initiatives to address performance gaps.
• Work with the countries to identify common call drivers and assist countries to remove these call drivers and reduce overall inbound interactions.
• Facilitate fixing of top call drivers of any specific issue that prevents countries from meeting target.
• Track performance improvement against action plans.
• Provide clear indicators of impact of certain events on contact centres – such as system issues, environmental issues, and ensure the impact is quantified in terms of Cost to Serve or Loss of Revenue.
• Support automation of reporting and creation of dashboard solutions through CII, PowerBI, etc. and provide the business with analytical visibility that enables and empowers Markets and the business to make decisions and take decisive action.
• Socialise automated dashboards and other reports to markets, upon ensure data accuracy and governance and rhythmically distribute any reports with insights and recommendations.
• Build, implement and monitor treatment plan that are common performance problems across our markets. Prioritise the interventions that improve performance the most. These interventions must focus on the root cause to establish the most effective long-term solution, rather than a “quick fix” remedy.
• Support the in-country teams to implement action plans to improve performance of the call centres in line with the Africa CX& Care improvement strategy

Performance Monitoring and Reporting

• Contribute to the creation of year-end targets for KPIs at Group, GM, and for all levels of staff.
• Support the preparation of a holistic Africa Care KPI Performance Report by collecting, analysing, and summarizing data and trends monthly for Corporate and in-country leadership.
• Support the preparation of a monthly/quarterly/annual Care performance report by collecting, analysing, and summarizing data and trends highlighting how each country/region is tracking against targets.
• Monitor performance dashboards and other reports, thereafter initiate KPI and process improvement initiatives to assist achievement of targets.

Customer Care Governance

• Document Policies and processes and guidelines for core backend systems, e.g. CRM, data capture, Wrap-up codes.
• Document and implement escalation processes between Digital Hub and Country, or between Country and Corporate.
• Document and Implement Business Continuity framework and guidelines.
• Establish governance rhythm that includes weekly country meetings and reviews, monthly in-country Ops Reviews, monthly Regional Director reviews.
• Establish and enforce business process compliance and initiation of SOPs from end-to-end, as well as build and maintain a knowledge repository that includes assurance that all is uploaded into TUMI KMS, distributed to key stakeholders, and stored on the shared drive.
• Attend any meeting related to area of responsibility (such as but not limited to, project meetings, checkpoint meetings, incident discussions, SLA/OLA meetings).
• Identify process improvement opportunities and initiate and drive projects and plans that will address those improvement areas.
• Represent RoA CX& Care division in project meetings with input from and feedback to in-country and corporate operations.
• Ensure actions derived from the meetings are tracked and feedback provided timeously.
• Define and document performance standards and expectations in conjunction with the countries, identifying key roll-out plans to the countries, in a formal standardized manner.
• Provide material that can be customized by country to ensure these standards are clearly communicated and understood in country.
• Implement sound knowledge management repository to support the countries.
• Coordinate completion of call centre financial objectives by estimating requirements; assisting workforce management team with preparing in-country teams for annual budget reviews; analysing requirements; initiating relevant actions.

Qualifications Essential:

• BCom Degree or equivalent qualification.
• Extensive Contact Centre Management knowledge and experience required with a proven track record in the formulation and implementation of Contact Centre best practice strategies and plans

Experience:

• Minimum of 5 years’ experience in a large Contact centre and supporting back-office areas
• Experience with working with African markets would be an advantage
• MCA Product / Service knowledge an advantage
• Excellent understanding of Customer Experience principles and how it relates to the areas of responsibility.
• Excellent Understanding and proven track record of use of Project management principles.
• Contact centre measures and tracking.

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Purpose of the Position:

• To perform assigned by the executive producer, Senior producer and producer. This also includes administrative tasks

Monitor correct Broadcasting Spec

• Make sure keys are in the correct position
• Make sure durations are correct according to natural breaks in the material
• Clean video and audio in and out points
• Make sure audio channels are correctly chosen and noted

Sponsorship Requirements Noted          

• Ensure sponsorship requirements are checked before they are executed – must correspond with Sponsorship Sheet
• Implement sponsor requirements as per Sponsorship Sheets
• Ensure sponsorship requirements are noted every time they are executed
• Provide accurate records to Sponsors regarding their elements – to the exact second that it occurs and ensure records are completed according to SuperSport requirements (need SOPs)               

Music Cue Sheets           

• Make sure all music originated within SuperSport premises has a music cue sheet
• Ensure music cue sheets are completed and filed as per SuperSport requirements        

Running Order Assistance           

• Collect running orders from Producer, photocopied or emailed and distributed timeously
• Type running orders and check durations
• Assist producer / director in following of running order – reminders are provided as required
• Continuous calculating to ensure that programme is on course to be completed within the correct duration        

File Management           

• All relevant documents and copies thereof can be accessed easily in files
• Correct naming conventions have been used for stored resources
• Correct formats have been used for storage of projects               

Comms / Info / Liaison  

• Correct Comms and Studio etiquette is followed (SOPs needed)
• Deliver required information accurately due to maintaining positive relationships with relevant parties e.g. ICR, Studio, Gallery, MCR and SCCR

Edited Material & Research

• Perform segmentation of digital footage using correct naming conventions
• Clip highlights – as per requirements of sport and producer   
• Ensure appropriate information is located and delivered as per sport and producer requirements     

Qualifications

• A Matric Certificate or Equivalent NQF Level 4 Qualification

Experience

• A minimum of 1 year experience in administrative, production assistant or similar role

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Key Performance Objectives

Operational Task

• Provide the required studio’s generic and effects lighting by manipulating the lighting console effectively
• Optimize the rig positions, focusing and placement of the light fixtures whilst adhering to the lighting design
• Collaborate closely with Vision Controllers to ensure optimal contrast ratios
• Adhere to the Lighting SOP and accommodate show/production requirements

Equipment Utilisation

• Ensure equipment is used within operational parameters & physical limitations
• Stay abreast of equipment, showfile and software updates.
• Practice health and Safety procedures in accordance with the Company protocols and Departmental fall-plans

Equipment Maintenance

• Ensure optimal performance of equipment
• Deliver prompt & accurate fault reporting to relevant Engineering support teams or Supervisor, as a first line of the lighting maintenance regime

Professional Conduct

• Effective management of personal schedules
• Exhibit compliance to all internal governance through adherence to the policies and procedures of the Company during productions
• Build and maintain relationships with all Production stakeholders

Communication

• Ensure effective written and verbal (email and cellphone) communication with relevant Production stakeholders, the Resource Office and fellow Lighting operators

Self-Development

• Take initiative to improve technical skills that would be to the advantage of the Lighting department and keep abreast of emerging industry related trends

Qualifications Essentials:

• Matric/ Grade 12

Qualifications Preferred:

• Certificate/ Diploma in Lighting for Television Broadcasting or Stage Lighting
• Computer Literacy

Experience Essentials:

• A minimum of 3 years Studio Lighting experience in a sport and/ or variety broadcasting environment

Experience Preferred:

• Lighting operations on MA (Dot2) Console
• Experience with patching, plotting and programming of effects shows

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Key Performance Objectives

Presentation Scheduling

• Allocate correct break structures and program information to Landmark Sales for DMS
• Ensure the presentation schedule is created and edited from planning  
• Ensure the correct slugs are reflected against all content according to territories and as stated on Esched.
• Insert contractual commercial and sponsorship elements according to territories across all SuperSport channels as per rights holder requirements. Ie FIFA, UEFA, CAF.
• Ensure that multiple schedules are completed, checked and downloaded within set deadlines.
• Ensure that changes are completed on the schedules or via the TX area well in advance after communicating will all departments.
• Coordinate between various departments to ensure completion of deadline.
• Good understanding of channel territories and event rights.

On-Air Marketing 

• Implement and execute SuperSport and Group on-air marketing campaign strategies by planning media on the scheduling system and insertion into transmission schedules.
• Maintain media manager systems to have the latest information available for insertion on transmission schedules.
• Schedule promotions on transmission schedules as per scheduling strategy.
• Load promos onto Synergy for cross promotion purposed.
• Quality control for all promo inventory.
• Create Barter, Sponsorship and Contractual Obligation schedules for clients.
• QC on Viz1 to ensure that the promos are on playlist.
• Champion and assist with the implementation al Group promo strategy and delivery to increase viewership as per targets.

Planning and Reporting

• Prepare monthly programming schedules for forecasting.
• Prepare monthly promo deliverables for forecasting.
• View material upfront to ensure an understanding.
• Ensure TX warnings are adhered to.
• Ensure schedule has no errors.
• Inform Marketing (creative) of exceptional programme scheduling.
• Collaborate with other media planners within the business in both MCSA and MAH to create & identify products & services to meet client’s needs and drive acquisition and retention.

Research and Analyses

• Utilise and analyse research in order to create innovative and competitive schedules that meet set channel target ratings
• Ensure audience insight is at the heart of all scheduling decisions
• Monitor and analyse the performance of schedules and make changes where improvements are required and provide contingency plans for anticipated and unanticipated changes
• Apply the principles of media planning, marketing and using all available audience data to create a promo schedule that is consumer centric
• Extract insights from target audience research to guide monthly and annual viewership targets

Compliance

• Ensure adherence to set company policies and procedures.
• Ensure compliance to contractual obligations in all Sub-Saharan territories. Eg. FIFA, UEFA, CAF.
• Complete schedule maintenance checks to ensure there are no on-air errors as per S.O.P.
• Schedule deadlines are met as per S.O.P.
• Comply with regulatory guidelines.
• Ensure schedule is compliant with the BCCSA regulation and guidelines

Stakeholder Management

• Communicate break allocations to DMS to enable them to meet their targets.
• Communicate with producers of live events to alignment with production running order.
• Feedback to rights holders where required.

Qualification:

• A Diploma/Degree in sports management, marketing and media studies.

Experience

• Minimum 2-3 years’ Micro Scheduler/Media Planning/Traffic experience.
• Knowledge and understanding of scheduling systems.
• A good understanding of excel, powerpoint and word.
• Strong Sport knowledge.