Latest Jobs at Absa

Job Description

The role holder will be responsible to manage the successful end-to-end delivery, coordination and implementation of a portfolio of projects and activities that together achieve the outcome and realised benefits that are of strategic importance.

Key Accountabilities
Accountability: Programme Delivery

• Drive end to end delivery of the assigned programmes and portfolio of projects through a robust project planning and reporting to ensure that overdue items are brought back in line or with renegotiated delivery timelines.
• Coordinate a number of projects and their interdependencies in pursuit of the desired goals by providing leadership, influencing and directing the transition.
• Ensure that required steering committee reporting is done.
• Provide high level conceptual input into the business design of the area where the initiatives under management will impact business design.
• Ensure smooth transition of the programme to business as usual with a focus on continued delivery after closure.
• Achieve the programme objectives within the given cost and schedule constraints and with the allocated resources.
• Liaise with sponsor and major stakeholders.
• Define and manage Programme Governance
• Make the required decisions or facilitate decision making to ensure that the agreed objectives will be achieved.
• Manage impact on the programme objectives, when scope changes and project changes that have time, quality or cost implications occur.
• Perform effective programme planning and estimating, as well as co-ordination of requirements with other support groups.
• Ensure effective staff allocation and optimum utilisation of these resources.
• Establish effective communication network.
• Manage team dynamics including resolution of conflicts.
• Ensure successful integration of the solution into the business through appropriate organisational change management interventions.
• Report programme status to senior management and sponsor
• Contingency planning and exception handling.
• Management of user involvement with the Programme /Project teams, e.g. ensuring availability.
• Produce and maintain all Programme Control Documents as required by the Programme Management Processes.
• Quality assurance of all programme work products.
• Configuration Management of all relevant programme work products.
• Ensure that benefits defined in business cases are realised and that potential shortfalls or changes in the environment are highlighted to steering committees. Make recommendations to realign programmes or stop them if it becomes apparent that intended benefits will not be realised.
• Participate in the funding negotiations for each of the initiatives under management. Ensure that separate cost centres and systems reference numbers are allocated and that all costs for the programmes are accounted for.
• Recommend project expenses for approval within budget and up to the assigned limit. Escalate other items through to the project sponsors.
• Coach project team members on the technical aspects of their delivery including business analysis and design, project management discipline, development of business cases and change management skills.
• Review the performance of project team members against project timelines, agreed outputs and defined quality standards. Ensure that proper consequence management is put in place for poor delivery.
• Ensure that the defined engagement model and business rules are implemented and adhered to in the area of responsibility and create corrective actions where required.
• Drive a culture of proactive compliance in the function.
• Complete attestations to testify to the adequacy of controls on request review audit logs to ensure adequate attention.

Accountability: Programme Governance

• Ensure that all programmes and initiatives undertaken by the area conform to the Group's change methodology and review programme documentation/evidence for each component prior to requesting quality assurance reviews on the work completed. Ensure that findings raised on quality assurance are addressed.
• Action and drive a culture of proactive compliance in the function.
• Conduct root cause analysis, design and implement mitigation plans to ensure Group is prepared for future disruption in production.
• Ensure the development of programme update reports according to the frequencies determined by the key stakeholders for each programme. Review reports prepared for key initiatives and write the executive summaries for those programmes based on the key risks, issues and milestones. Present the reports to the programme steering committees.
• Ensure that all risks and issues are properly logged, classified and escalated as required.
• Review project risk logs to identify high impact high probability items and work with team leaders to ensure that adequate risk mitigation and risk acceptance takes place.
• Ensure that the team maintains an adequate log of programme activities and report items to group change where required.
• Review the work prepared or executed by members of the project teams to ensure adequate quality and completeness.

Accountability: Risk Management

• Identify and take accountability for the assigned principal risks relevant to the area in terms of the Absa Operating Model and ensure that adequate controls are in place within the role’s area of responsibility.
• Monitor all business risk activities (including business assurance and operational risk management) within the operating environment through obtaining feedback and providing guidance for tactical plans to ensure compliance to Group standards.
• Drive a culture of proactive compliance and risk management within the executive team and the function as a whole.
• Implement risk and conformance management structures and reporting frameworks to proactively manage business risks and provide an early warning system on an EXCO level.
• Review the risk management and compliance practices of the function as a whole and highlight areas that require improvement to leaders in the team. Ensure that they understand their responsibility for risk ownership.
• On a quarterly basis, evaluate of the status of Operational and Principle Risks within the function and complete the required attestations to confirm control status.
• Present the function’s requirements in Group meetings such as the EXCO level Operational Risk Committee, Group Change Council and others.

Accountability: Relationship and Stakeholder Management

• Liaise and engage with various internal Stakeholders to secure their respective support in the implementation of transformation strategies and also ensuring capacity exists to implement the change. Review and report transformation performance and trends to the respective exco as well as other stakeholders.
• Manage and influence wider team individuals to deliver transformation programme and keep to the agreed timelines and commitments.
• Maintain and develop awareness of remediation management requirements, issues and changes across South Africa and Africa.
• Interact with executive management to appraise them of developments and progress in implementing transformation frameworks, processes and standards.
• Manage key stakeholders across the business by ensuring their issues, objectives and priorities are reflected in the agreed solutions, both individually and through delegation and management of subordinates.
• Support business in the conversion of data extracts into relevant reports and data sets as required (which includes compiling Management Information and ad-hoc queries) by converting underlying raw data into useful information according to business requirements while adhering to agreed deadlines.

General

• The appointment will be made in line with the Absa Employment Equity strategy

Minimum Requirements

• A Bachelor’s degree in Finance, Project Management or equivalent NQF level 7 or higher qualification
• At least 10 years’ experience in project management in a Financial institution
• Proficient in MS Office (Word, Excel, PowerPoint and Outlook) and the Internet
• No criminal record

Preferred Requirements

• Post Graduate Degree or equivalent NQF level 8 or higher qualification
• Preference will be given to South African Citizens and Permanent residents of South Africa with proof of permanent resident status

Knowledge & Skills:

• Understanding of business process (Expert)
• Extensive Project Management Skills - PMBOK (Expert)
• Networking and relationship management (Expert)
• Influencing senior stakeholders (Expert)
• Excellent written and verbal communication skills (Expert)
• Strong influencing and negotiating skills (Expert)
• Relationship management at executive level (Advanced)
• Deep understanding of Absa processes and systems (Advanced)
• Commercial awareness (Advanced)
• Manage a varied portfolio of activities (Expert)

Competencies:

• Formulating Strategies and Concepts
• Deciding and initiating action
• Delivering results and meeting business expectations
• Planning and organizing
• Leading and Supervising
• Analysing
• Presenting and Communicating
• Persuading and influencing

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Description

To provide customers with a mortgage solution at their convenience and in the process deliver on contracted sales targets through the delivery of superior customer service.

Key Accountabilities
Accountability: Sales

• Execute action plans in order to meet the agreed and contracted Application, Final grant and Registration targets as per Performance Development plans.
• Prospect for potential direct customers and sources using various methods such as networking, referrals etc.
• Engage with existing customers, identified through the relevant lead generation process, to establish possible re-mortgage needs and provide advice on mortgage lending.
• Travel to and meet with prospective customers or sources, at a place and time of their convenience, providing mortgage customer solutions, assisting in completing and submitting the application with all required supporting documents to the Production Centre for processing.
• Manage and track all submitted deals into the Production Centre by following the prescribed CCC (Customer Care Centre) tracking process and keep the customer and source informed of the progress and/or status of the application i.e. approved, declined, reasons, etc.
• Maintain agreed conversion ratios on application-to-grant and grant-to-registration as per the Absa Home Loan process
• Track and follow up all deals which have been final granted by following the CCC process and keeping customers and sources informed until deal registration.
• Continuously explore and investigate all opportunities (e.g. Property shows, Auctions, Show houses, etc.) in order to increase sources of business and sales intake.
• Keep abreast of competitor activities by studying all available information (e.g. newspaper articles, Marketing campaigns) in order to proactively offer solutions to customers and sources, securing deals for Absa.

Accountability: Relationship Management

• Manage and network with external customers and sources to increase sales intake, grants and registrations
• Interact with external sources and liaise with Key Account Managers regarding developers to sign them up as Lead Generators in order to increase sources of business
• Facilitate regular meetings with sources to identify sales opportunities and address service related matters
• Interact with Key Account Managers by scheduling regular one-on-one meetings to explore possible property development opportunities
• Educate and inform Sources of business on product, process and progress ensuring that they submit a completed application and remain informed
• Engage with other business units and departments to deliver superior business value

Accountability: Governance
 

• Ensure that all business secured complies with the governance and compliance framework.
• Report any suspicious transaction and/or client to the Risk and Compliance Consultant for further investigation

Accountability: Customer Service

• Provide superior customer service by proactively and timeously obtaining outstanding documentation to ensure complete applications
• Ensure that any query or complaint received from a customer is resolved within 24 hours of receipt and ensure continuous feedback to the customer
• Ensure customer satisfaction by delivering outstanding customer service in line with the TCF (Treating Customers Fairly) principles which will result in increased sales and retention of Home Loans customers

Education And Experience Required

• National Certificate or equivalent NQF level 5 qualification
• 2 years (Technical/Managerial) experience
• Property Finance experience
• Sales and customer relations experience in a Banking environment
• Experience in Home Loans or mortgage environment

Knowledge & Skills:

• Selling and relationship skills
• Communication skills
• Entrepreneurial thinking
• Negotiating skills
• Presentation and public speaking skills
• General understanding of banking and financial services
• Interpersonal skills
• IT literacy
• Marketing skills
• Analytical skills
• Understanding of Real estate and property markets

Competencies:

• Deciding and initiating action
• Coping with pressure and setbacks
• Persuading and influencing
• Working with people
• Delivering results and meeting customer expectations
• Achieving personal work goals and objectives
• Entrepreneurial and commercial thinking
• Presenting and communicating information

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Job Description

Are you looking for a compliance role unlike any other? A role that allows you to engage with stakeholder at EXCO level? A role that not only supports the infrastructure areas of CIB but goes beyond?
In this role we are looking for a compliance professional who has the expertise as well as knowledge and exposure to Data Privacy policies, frameworks and implementation and/or control.
In this role you will also help drive the strategic agenda of the team to ensure that all the necessary milestones are being met.

Additional responsibilities:

• Ensuring that the relevant regulatory framework and company policy is implemented by business
• Embedding the compliance culture in business to robustly manage regulatory and reputational risks.
• Supporting our stakeholders by providing well researched compliance opinions
• Formulating, updating and implementing control procedures and policies that will ensure adequate risk management to enable business

Apply now, so we can talk all things compliance and help us take data privacy implementation to the next level. Your 5 years or more compliance experience within financial services plus a relevant B Degree, are essential.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Description

An exciting opportunity exists within Fraud CIB to monitor and continuously evaluate fraud controls within designated responsibility areas within the lending environment to ensure that fraud losses are minimized and fraud risks are controlled on a proactive basis whilst complying with internal policies and procedures as well as rules regulations. You will also be required to identify fraud vulnerabilities in the end-to-end process and assist in initiating remediation programs as required.

Key Accountabilities:

• Strategy and Execution of Strategy
• Risk and Control Management
• Stakeholder management

Education And Experience Required

• NQF 7 or degree, or
• NQF 6 National Diploma or Equivalent
• 6 - 8 years in Financial Services or related industry
• 6 - 8 years in specialising in card fraud
• 5 years in line management

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Description
What you’ll get to do:
The role is within the CSO, with you reporting into the Head of Crypto and your responsibilities will include the following:

• Assist with the evaluation, design and delivery of major new Crypto security technologies across Absa
• Using technical experience and knowledge of the business and processes, produce innovative solutions designed to improve the Group’s information security posture, increase operational efficiencies and reduce operational costs
• Maintain the Crypto information security technology strategy, showing appreciation for the challenges presented by different business units and geographies making up the whole of Absa group, and work with other technology architects to ensure alignment to broader architecture strategies
• Assist virtual teams of security and technical specialists to integrate existing Crypto security technologies that have been independently deployed into different business units, ensuring the delivery of a single, high-quality, cost-effective solution
• Receive approved change request from business unit on ServiceNow e.g. if an infrastructure change is required or if infrastructure needs to be upgraded with new functionalities and arrange for appropriate custodians to be available to perform upgrade
• Maintain Crypto Hardware to effectively maintain all crypto infrastructure to ensure that they are on the latest patches and software
• Decommission Crypto Hardware Infrastructure by removing the logical keys, clearing the database and memory in the event of new hardware or to replace faulty infrastructure
• Ensure security and compliance controls are met when creating, replacing, decommissioning and destroying keys as per specified Absa, MasterCard and Visa requirements
• Implement and manage PKI by configuring hardware to ensure secure issuing of all certificates
• Obtain a thorough understanding of the business unit’s strategy and explain it to team members in such a way that they understand the contribution they have to make

What do you need to get in?

• B Degree Information Technology
• CISSP (Certified Information Security Specialist Professional)
• 2-5 years’ experience in Cryptography related infrastructure
• 3 years’ experience in supporting Hardware Security Infrastructure
• 3 years’ experience in Security technology and processes
• Excellent understanding of security strategies and technologies including secure network design, server hardening, secure web services, compliance auditing, secure software development lifecycles, security monitoring, and encryption
• Demonstrable strong knowledge of one or more Cryptography platforms or networking
• Deep understanding of the security mechanisms associated with one or more of windows or Unix operating systems, IP networks, web based applications and databases is essential
• Previous experience of working in an information security architecture, engineering or project delivery function
• Knowledgeable about existing best practices for integration of security controls
• Able to make technology recommendations supported by documented results of vendor product assessments and technical evaluations.
• Stays informed on security vendors, specific product histories, trends and directions. Is considered a subject matter expert on a broad range of information security concepts, technologies and products
• Able to work independently with limited management oversight, but with sufficient experience to know when to escalate issues or concerns
• Work with the business and project team(s) to ensure residual risks are adequately mitigated to the degree that meets the risk appetite of the business

If you’re passionate about working in a fast-paced environment and contributing to the exciting world of Security by leading from the front, we would love to hear from you!

Education

• Bachelor`s Degrees and Advanced Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)

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Job Description

A thriving business has an effective compliance monitoring and testing team. A team that provides early insight into potential compliance challenges and thus enabling the business to more quickly and easily resolve issues before they become serious. Financial services regulators, customers, executive leadership, and business units depend on compliance to preserve and promote the integrity of the company – and deliver results.
In this role you will be recognised as a trusted advisor as you develop and mentor colleagues in the business, yet at the same time delivering a strong compliance culture, strengthening our role as an affective second line of defence.

Additional responsibilities:

• Working with the Heads of Compliance as well as relevant Compliance ExCo members, their direct reports, M&T teams to ensure the plan is risk-based, reflects current and emerging assurance priorities and need, and is aligned to the strategy of the areas.
• Maintaining an understanding of the regulatory environment, regulatory drivers and business strategies, both current and anticipated, to enable effective evaluation of Compliance plans and efficacy of Compliance activities to drive the right outcomes in the business that should be reflected in monitoring work undertaken.
• Developing the monitoring methodologies, tools, templates and training to effectively assure Compliance risk frameworks, policies, activities, controls, change and IT systems to ensure they achieve the right outcomes and comply with Barclays policies and standards.
• Ensuring all monitoring work is appropriately communicated to stakeholders, so they ‘buy-in’ to reviews undertaken and stakeholders can see the value they add.
• Ensuring the team is adequately supervised to ensure that relevant risks, controls and outcomes in scope have been identified and appropriately assured and that adequately skilled resources are available to complete the work.

Use your more than 10 years compliance experience together with more than 3 years people management experience to take the lead in this portfolio. A relevant B-degree with Honours and banking experience is also key.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Description
Key Accountabilities
Accountability: Project Management

• Engage with business stakeholders to clarify the needs and requirements of the business and, jointly with the Design director, establish a clear scope, creative brief and project plan for projects
• Manage the day-to-day delivery of the design output against the plan, continuously interrogating the design quality and customer experience to deliver high-quality output in each stage of the project
• Work closely together with the business and technical stakeholders to ensure the project aligns to their needs and requirements
• Take ownership of the customer experience within the project and constructively challenge business and technical decisions to ensure the best possible experience for the customers
• Lead the project team by aligning, managing and coaching the designers, prototype engineers, copywriters and other possible team members, supporting them in setting goals, overcoming obstacles and delivering outstanding outcomes, while ensuring a fully unified end product
• Develop and nurture relationships across teams and disciplines to promote collaboration and efficiency
• Actively seek ways to measure impact of the design to the customer and business, reporting the insights to the senior management and business stakeholders

Accountability: High quality design

• Create creative, innovative and high-quality design solutions to create a world-class customer experience across the projects in Absa
• Give a significant contribution to the design within the project, while providing thought leadership to the overall team and business
• Take ownership in applying design thinking and best practice standards in developing design options and narrowing down the final solution
• Leverage insight and data, such as market analysis, customer feedback, and user research analytics to ensure that products/services/solutions are truly designed around the customer and deliver improved experience; surface and share insights to the broader team
• Design scenarios, mock-ups and prototypes as necessary for each stage of the project, continuously iterating to achieve the optimal output
• Align the design to the design standards and brand guidelines to ensure consistent experience to the customer across the Absa ecosystem

Accountability: Building capabilities

• Coach and mentor designers in the project team and design office as a whole
• Foster a team environment in which designers feel engaged and motivated
• Continuously build your own expertise by, for example, actively seeking and incorporating feedback, and following external trends and best practices
• Contribute the knowledge building of the entire team by actively sharing insights and success stories; and providing feedback and ideas across different design projects

Role / Person Specification:
Education And Experience Required

• National Diploma or Advanced Certificate in a Design discipline such as product, industrial, service, interaction, digital equivalent NQF level 6 qualification
• Minimum of 5 years’ experience in design discipline (UX, UI, CX, PE) Ideally with a portfolio of high quality work in the financial services industry.
• Track record of leading the delivery of complex, high quality design projects, with strong customer impact
• 2 years of experience conducting audience and usability research including benchmarking, heuristic reviews, surveys, analytics, stakeholder interviews, focus groups, contextual inquiry, and usability testing
• Demonstrated experience in each of the usability and software engineering cycle phases (analysis, design, implementation, and deployment)
• Ability to create and use personas and produce illustrated customer journeys
• Ability to communicate ideas through drawing, digital tools, prototyping, model making etc.

Knowledge and skills:

• Advanced understanding of the whole process of developing digital and service design solutions
• Great customer obsession – ability to tirelessly drive improvement in customer experience throughout the projects
• Strong skills in stakeholder management – ability to build strong relationships, communicate effectively and, when necessary, challenge constructively
• Problem-solving skills – ability to work tirelessly and think creatively in order to find solutions to problems/issues
• Understanding of the importance of data and insight in driving solutions and ability to use data in decision-making
• Awareness of new and emerging design trends and patterns in customer design space

Competencies:

• Ability to provide creative and innovative ideas and concepts to push the thinking on customer experience
• Entrepreneurial mind-set with an ability to work independently and make quick decisions
• Meticulous attention for detail
• Ability to influence and lead others in all levels of the organisation
• Project management/planning skills to ensure projects are delivered on time and on budget
• Great communicator with strong written and oral communication skills

General

• The appointment will be made in line with the Divisional Employment Equity strategy.

Education

• Bachelor`s Degrees and Advanced Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)

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Job Description
Accountability: Financial and management reporting

• Manage the completion of tax runs of Barclays Africa business units or functional areas, by running the various reports to confirm that all bulk runs were done and accounted for; compile the tax consolidation as required.
• Reconcile employer submissions to source system and actual bank payments and take corrective action where necessary. These submissions include the:

1. Monthly Employer Declaration (EMP201),
2. Employer Reconciliation Declaration (EMP501),
3. Tax Certificate Cancellation Declaration (EMP601) if applicable, and
4. Reconciliation Declaration Adjustment if applicable (EMP701)

• Reconcile Retirement Deferred Annuities (RDA) and clients withdrawals to the EMP201 and take corrective action where necessary
• Reconcile monthly EMP201s to the EMP501 returns and take corrective action where necessary
• Reconcile IT88 submissions to source documentation and actual bank payments and take corrective action where necessary
• Reconcile ITA88 submissions to source documentation and actual bank payments and take corrective action where necessary
• Reconcile Dividend Withholding Tax (DWT) submissions to source system and actual bank payments and take corrective action where necessary
• Reconcile I-Tax reports to actual payments to the South African Revenue Service (SARS) or other relevant tax authorities and take corrective action where necessary
• Reconcile Bank Recon system reports to the various tax payments to ensure all amounts are accounted for and take corrective action where necessary
• Reconcile the tax SAP ledger accounts to source system
• Refine the reporting process by constantly adapting systems and procedures to enhance workflow, making it more time efficient
• Maintain templates used by the Bank Recon, Administration systems and other systems
• Use systems and templates which include the Excel based tax packs and consolidations, Barclays Africa Excel based tax base forecasting template, SAP and SARS e-filing to ensure compliance (IRP5, IT3a and IT3c)\
• Check and/or co-sign all outputs relating to Tax with the Manager: Finance & Administration in accordance with Barclays Africa tax policy

Accountability: Tax compliance

• Complete and/or review all tax returns and submissions to SARS (or other relevant tax authorities) ensuring that the submissions agree to source systems and documentation
• Follow up on all submissions to SARS (or other relevant tax authorities) to ensure they were duly received
• Assist with the preparation of the AIMS Nominees tax return (bi-annually)
• Review tax assessments and lodge objections and/or appeal on behalf of the Bank when necessary
• Arrange and/or monitor tax payments to and/or request refunds from SARS (or other relevant tax authorities)including those done on behalf of the Bank by designated intermediaries
• Follow-up on all payments made and assist with all client queries relating to tax authority payments. Also update the relevant reconciliation with each payment
• Review and sign-off of tax returns in relation to supporting documents, schedules and annual financial statements as prepared by colleagues
• Provide relevant tax authorities with reconciliations and explanations as and when requested
• Manage the preparation of yearend tax certificates by liaising with the IT department on the generation of tax data and co-ordinate the testing of the tax data with LISP Operations
• Manage the transactions that are included in each tax certificate and keep these up-to date with any changes
• Ensure the tax certificate layouts are kept up-to-date

Accountability: Networking

• Establish and maintain effective relationships with Barclays Africa Finance in providing accurate tax numbers for reporting purposes on a timeous basis
• Act as the liaison between AIMS and Absa Group Tax on all pertinent issues
• Establish and maintain a good relationship with all the Barclays Africa subsidiaries by providing tax support
• Establish and maintain effective relationships with relevant stakeholders by providing tax support (i.e. providing tax knowledge, advice, etc.)
• Establish and maintain effective relationships with the auditors by providing workings, supporting evidence, documentation, and explanations
• Establish and maintain effective relationships with relevant tax authorities by ensuring compliance with relevant local Tax Law
• Provide tax training to Barclays Africa staff when required
• Remain up-to-date on all relevant issues, legislation and regulations relating to tax that may affect the Bank and keep management apprised of developments
• Manage the relationship with vendor on the generation and distribution of tax certificates to clients

Accountability: Ad-hoc

• Liaise with auditors and assist with queries and required adjustments
• Address ad-hoc queries from internal and external stakeholders
• Complete all training requirements
• Manage own deliverables and timelines

Education And Experience Required

• B.Com/ BCompt in Accounting/Financial Management or an NQF Level equivalent
• B.Com/ BCompt in Accounting/Financial Management plus post graduate qualification in tax preferred
• 3 years (Technical) experience