Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise the possibilities on our continent and beyond.
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About the Role
- The Senior Manager Market Conduct will play a pivotal role in driving the Group’s market conduct and customer fairness agenda across the Group and will lead the design and implementation of conduct risk frameworks, metrics, and insights that ensure products, services, and distribution channels deliver fair outcomes and meet regulatory and ethical standards.
- This role requires deep expertise in market conduct risk, regulatory frameworks (e.g., FSCA, Treating Customers Fairly, Conduct Standard for Banks), and emerging global conduct trends such as data-driven oversight, algorithmic fairness, and customer vulnerability management.
- The successful candidate will leverage advanced data analytics to identify conduct hotspots, support predictive risk management, and provide strategic insights to senior leadership, while partnering with Compliance, Risk, and Business Units to embed a culture of integrity and customer-centricity across the Group.
Key Responsibilities
- Lead conduct risk assessment and monitoring across all business units, identifying emerging risks and recommending mitigations.
- Develop and maintain conduct risk frameworks, metrics, and reporting tools that integrate with the Group’s risk management system.
- Analyse conduct data to provide predictive insights, identify trends, and inform proactive management interventions.
- Support regulatory engagements and thematic reviews, ensuring alignment with global best practices.
- Partner with business and compliance teams to strengthen customer outcomes, product suitability, and culture of integrity
What We’re Looking For
- Education: Bachelor’s degree in Risk Management, Data Science, Economics, Law, Behavioural Science, or related field. NQF Level 8 and professional designations (e.g., Compliance Institute of SA) are advantageous.
- Experience: 7–9 years in compliance, risk management, and analytics within financial services.
- Skills: Strong stakeholder engagement, regulatory advisory, and data analytics, Familiarity with ethical AI and machine learning is a plus.
Why Join Us?
- Be at the forefront of ethical banking and customer protection.
- Collaborate with cross-functional teams and senior leadership.
- Influence strategic decisions and regulatory engagement.
- Drive innovation using cutting-edge analytics and modelling tools.
Key Competencies
- Deep understanding of market conduct, customer fairness, and ethical banking principles.
- Analytical and data-driven, with proficiency in tools such as Power BI, Tableau, or Python for conduct data insights.
- Strong stakeholder management and communication skills, with ability to influence Exco and Board-level decision-making.
- Strategic mindset with operational execution ability; able to design, test, and embed conduct controls across business lines.
- Excellent knowledge of global conduct risk trends, including digital conduct, ESG-linked conduct, and culture metrics
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
End Date: November 3, 2025
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Job Summary
- Integrated Channels a division within PPB Salesforce is seeking an experienced and hands-on seasoned Salesforce Developer to design, develop, and implement Salesforce solutions within our banking environment.
- This role requires leadership and deep technical expertise to deliver secure, scalable, high-performance Salesforce solutions.
- You will be responsible for hands-on development, guiding the team, and ensuring solutions align with our business and regulatory requirements.
Job Description
Key Responsibilities
- Lead the design and hands-on development of Salesforce solutions, ensuring high-quality solutions tailored to banking needs.
- Actively develop custom Apex classes, triggers, Lightning Web Components (LWC), and Salesforce integrations.
- Provide technical leadership to a team of Salesforce developers and conduct code reviews.
- Develop and maintain integrations with banking systems and third-party tools using REST, SOAP, and middleware solutions.
- Collaborate with stakeholders to analyze and translate business requirements into technical designs.
- Manage Salesforce environments, including sandbox setup, deployments, and system optimization.
- Ensure compliance with banking regulations and security standards in all Salesforce implementations.
- Oversee data modelling, workflows, automation processes, and access controls in Salesforce.
- Stay updated on Salesforce platform enhancements and leverage them to improve system performance and capabilities.
- Troubleshoot and resolve technical issues to ensure uninterrupted business operations.
- Document technical solutions and processes for maintainability and compliance audits.
Qualifications and Skills
- Bachelor’s degree in information technologies/computer science, Engineering/science, or a related field.
- Salesforce certifications such as Salesforce Platform Developer I/II or Salesforce System Architect (preferred).
- Minimum of 7+ years of hands-on Salesforce development experience, with at least 2 years in a leadership role.
- Expertise in Salesforce technologies, including Apex, Aura, Lightning Web Components (LWC), SOQL/SOSL, and Salesforce APIs.
- Strong understanding of Salesforce administration, configuration, coding and security best practices.
- Proven experience integrating Salesforce with external systems, preferably in a banking or financial services environment.
- Knowledge of Agile/Scrum methodologies and the ability to work in a fast-paced setting.
- Familiarity with DevOps tools and CI/CD practices for Salesforce deployments. Experience in Branching and merging strategies.
- Strong problem-solving and debugging skills, with attention to detail.
- Experience working within regulated industries such as banking or finance (preferred).
Education
- Bachelor's Degree: Information Technology
End Date: November 4, 2025
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Job Summary
- To build and maintain professional business relationships across a portfolio of Private Wealth clients, by achieving financial targets, proactively acquiring new clients, and improving customer experience within the scope of the Bank’s regulatory and compliance frameworks.
Job Description
- New Business Origination Manage and grow existing client relationships Involvement in credit related tasks Involvement in Assets under Management and Investments Stakeholder Management Query resolution Risk Management
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
End Date: November 4, 2025
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Job Summary
- FAIS recognized qualification is essential, RE5 completed, evidence 12 months commission statements is essential. Provide specialist advise and support for day-to-day work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs).
Job Description
- FAIS recognized qualification is essential, RE5 completed, evidence 12 months commission statements is essential.
- Stakeholder Management: Actively promote and manage the collaborative engagement of internal and external stakeholders, including regulators, suppliers, clients, service providers, business partners and other Absa entities | Sales Target : Proactively make self-initiated contact with customers in order to deliver against the required sales targets
- Customer Engagement: Do activity planning by identifying the clients to be contacted during a particular period.
- Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards
- Manage own broker practice: Ensure that staff members (Broker Assistants an Interns as relevant) have a clear understanding of their roles and responsibilities within the practice
Education
- Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
End Date: November 10, 2025
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Job Summary
- Seasoned DCM Investment Banker to be responsible for origination, structuring, and execution of offshore and onshore debt capital markets transactions for public institutions, banks and corporates based in Africa. Suited to an individual with 7 plus years in DCM Investment Banking with specific Africa emerging markets experience.
Job Description
- Actively market capabilities to key decision makers at existing and potential Eurobond issuers, running client meetings with key government officials (Ministry of Finance, Treasury Department, Ministry of Budget, Public Debt Department etc) and senior management in banks and corporates (CEO, CFO, Treasurer).
- Will provide rating advisory services to clients to facilitate access to both onshore and offshore debt capital markets and engage regularly with the fixed income investors community globally (pension funds, hedge funds, insurance, banks and private banks) to understand investors’ appetite and investment criteria for Emerging Markets debt.
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
End Date: November 6, 2025
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Job Summary
- Perform Onboarding validation and remediation functions for Relationship Banking clients within the regions. This involves ensuring 100% fit-for-processing on-boarding applications, complete all outstanding FICA requests manage restrictive control and special deferrals processes. Perform all client remediation, including refresh of all High risk and PEP clients ensuring that the validation adhere to and upholds the standards required by regulatory and business rules.
Job Description
Validation of Client & Product On-boarding
- Comply with Regulatory Risk, Compliance and Governance requirements
- Perform the validation for on-boarding applications to ensure compliance
- Perform activation of product instructions
- Follow-up with relationship bankers to ensure that all the clients with 90 days dispensation are remediated within the set timelines to avoid restrictive control
- Ensure that all existing clients identified as High Risk or PEP are re-onboarded in line with the special regulatory standards
- Ensure that all service levels agreements with support
Client Remediation and Refresh
- Responsible validation of all remediation projects (i.e. PEPs, HRR BOW, HRI, Trigger events, HRR BAU On-boarding, HRR STR - Suspicious Transactions Reporting)
- Perform gap analysis and transactional analysis for all clients 90 days prior to remediation date
- Work with frontline colleagues to implement the relevant client contact strategy for the regions (e.g. via e-mail/SMS/Telephone etc.)
- Perform client reviews on anniversary refresh as per RBA (Risk Based Approach) – High, annually; Medium 3yrs, and Low 5yrs
- Update all relevant systems to ensure clients are fully remediated
- Ensure remediation of all deregistered entities
Restrictive Control
- Perform remediation requirements for all clients in/to be placed in restrictive control
- Manage the special deferrals within the frontline in line with the governance and approval process
- Teamwork and Self Development
- Be an active participant in meetings and provide suggestions for ways of improving client service
- Share best practices and specialist knowledge with the team to improve service delivery
- Create supportive relationships with colleagues and create a sense of team spirit
- Keep abreast of relevant training to the role including own regulatory training completion by due date
- Maintain and continuously look for opportunities to further develop skills and knowledge base
- Build a sound understanding of Relationship Banking knowledge
- Demonstrate willingness and ability to perform to the very best to ensure personal alignment to Absa values and vision
Education and experience required/Recommend
- Minimum NQF Level 5 or equivalent qualifications
- 2-3 years Banking experience with at least 1 year exposure in regulatory related functions
Knowledge and skills:
- General banking understanding (including client and product knowledge)
- Good understanding of KYC methodology, and regulatory framework
- Knowledge of Remediation and Refresh Standards
- Understanding of quality standards
- Strong interpersonal and relationship skills
Competencies:
Technical Competencies
- Business Knowledge
- Data Analysis
- Quality Management System
- Reporting and Interpretation
- Behavioral Competencies
- Change and Improvement Orientation
- Customer Excellence
- Ethics and Values
- Planning and Organizing
Education
- Higher Diplomas: Business, Commerce and Management Studies (Required)
End Date: November 3, 2025
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Job Summary
- Design & deliver fit for purpose, business strategy-aligned, high impact, cross domain technology solution blueprints & associated solutions.
Job Description
Architecture
- Leverage a solid & deep understanding of the organization strategy to identify, design & deliver relevant, scalable, testable, re-usable technology solutions
- Work with the broader architecture tam to analyse customer requirements & current state business capabilities to support the specification / framing ‘of the business problems we are aiming to solve’ with each solution design or solution evolution
- Leverage expertise in analytical & creative problem solving to synthesise a solution design (build a solution from its components) beyond the analysis of the problem
- Participate in design thinking processes to successfully deliver solution blueprints & associated roadmaps
- Create components of complex end to end solution blueprints / lower complexity solution blueprints & ensure these can be implemented across all phases of the initiative life-cycle (ideation through to product launch & commercialization)
- Contribue to the design & implementation of detailed feasibilities & business cases
- Leverage a strong engineering background to make the right choices or contribute to the choices to be made in solution design – this knowledge includes but is not limited to: domain driven design, loosely coupled integration, microservices and other modern software design practices
- Work with project / program management teams to design solution roadmaps through which the solution can be implemented across all phases of the initiative life-cycle (ideation through to product launch and commercialization)
- Work embedded, as part of a delivery team, to ensure the successful design & implementation of solution blueprints or components thereof
- Ensure that the detail of the solution (across all architecture domains) is accurate to the implementation of the initiative, true to the bank’s architectural principles/preferences, implementable by the different teams involved in the solution
- Work as part of embedded delivery teams to conduct solution reviews, code reviews, testing and other disciplines associated with solution design & delivery
- Ensure a solid understanding of emerging & evolving architectural principles
- Contribute to the architecture body of knowledge
- Contribute to the design & evolution of architectural principles and preferences
People
- Participate in peer & dev team reviews (code, solution, testing etc.) and transfer knowledge and capability across delivery teams for improved solutioning & evolving architectural practices
- Build & evolve the architectural capability of Delivery teams across the business – through active coaching & information / knowledge sharing
- Work as a high performance contributor as part of agile delivery teams across the organization & continuously improve skills & knowledge in agile / other practices for successful delivery
Financial, Risk & Governance
- Proactively identify solution design & delivery risk & associated mitigating strategies throughout the development / initiative lifecycle
- Apply the organization risk & governance frameworks
- Ensure solution designs align to the organisations regulatory, compliance & governance frameworks
- Proactively involve / engage chapter & guild leads in solution decision making, applying an enterprise wide lens to product & service development
- Deliver on time & on budget (always)
Education
- Bachelor's Degree: Information Technology
End Date: October 31, 2025
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Job Summary
- Lead the agile solution design, deployment & ongoing optimization & evolution of enterprise wide technology products and services (full stack engineering & ownership / control) in low complexity environments.
Job Description
- Product & Service Direction Setting, Solution Design & Performance Management
- Work with the CIO & business product owners to define the product & technical strategy (Full Stack – End to End)
- Act as the single point of partnership & assume responsibility for managing the senior business interface (product owner) relationship
- Assume one stop shop accountability for the delivery of the product & solutions (risk cannot be outsourced to vendors)
- Apply design thinking practices to deliver architecturally sound technical product & service solutions (and explain / guide / coach others on this architecture holistically and technically)
- Lead & facilitate the design of the product & or service solution blueprints aligned to the organization strategy (Short, Medium & Long Term)
- Collaborate across the tech value chain (CSO, CTO, etc.) to guide the business on the appropriate technical solution (cost to value) & the range of strategic technical choices to be made
- Lead the detailed scoping, prioritisation & integration planning for the design & deployment of products & services with & across multiple stakeholder groups (Front End, Back End & Integration) – (aligned to solution blueprints)
- Meaningfully contribute & ensure solutions align to the design & direction of the Group Architecture standards, principles, preferences & practices. Short term deployment must align to strategic long term delivery.
- Meaningfully contribute & ensure solutions align to the design and direction of the Group Infrastructure standards and practices e.g. OLA’s, IAAS, PAAS, SAAS, Containerisation etc.
- Strategically & operationally monitor the performance of products and services (all applications) – ensuring ongoing optimization & cost to value for our businesses (think bank wide)
- DevOps (with deep knowledge & understanding of context within which we develop architecturally & infrastructurally)
- Leverage the required expert level (own) skill & knowledge in architecture & Infrastructure, design and manage all development & development practices & outputs across squads (apply knowledge on virtualization, containerization, automation, storage & serverless technologies (e.g. AWS, Azure, Google, & on prem-Cloud, etc.)
- Ensure the most optimal design & deployment of technical products and services in the organization (via pipeline – not manually)
- Design & Implement Automation Testing, Continuous Integration & Continuous Delivery Strategies & frameworks across squads for effective solution development & deployment (understand and apply expert knowledge in e.g. Kubernetes, Jenkins, TeamCity, Arifactory, MS Powershell, Collaborative Lifecycle Management (CLM) Tools, APM Tools (e.g. NewRelic & Splunk) etc.
- Ensure solution designs deliver on the key technical principles of: self-service, repeatability, testability, scalability & resilience
- Guide code development practices and processes through an understanding of complex concepts and developmental practices such as threading, parallel processing, asynchronous programming, domain driven design, lambdas etc. & coding language expertise (e.g. Java, C++, Groovy, Python, Bash, Perl, Ruby etc.)
- Guide & ensure the delivery of quality development (code) based on own experience in developing across a range of applications including but not limited to: server side, client side, web (SOAP, REST, JSON), socket based programming, batch & real time, building architectural patterns, security / security domains)
- Effectively manage the DevOps pipeline & associated releases for maximum customer impact & minimum business risk
- Manage the maintenance & optimization of applications, products & services as a ‘way of doing things / culture’ within the development teams. You are fully accountable for the longevity of applications aligned to Group Architectural practices.
- Coach & Mentor senior developers across squads on the technical competencies to effectively deliver on DevOps solutions (see Dev competency model in skills & competencies section). To do this, display proficiency in the Senior level competency requirements.
- Delivery Management (where there is a specific product / service you manage)
- With fluency in the deployment of agile methodologies, resource & manage the appropriate number and nature (skill & capability) of squad based teams to execute on both Run & Change elements of delivery
- Work in collaboration with transformation & change teams for effective resourcing and delivery management of various programmes at all levels (SI, BU etc.)
- Ensure agile practices are implemented and sustained for effective delivery to business e.g. RETRO’s etc.
- Positively & proactively manage product owner relationships including building product owner technical capability to enable balanced & best fit decision making
- Proactively engage with & partner CTO, CSO, SE, Risk and broader enablement functions to drive alignment & leading practice in technology design & deployment
People
- Set & Cascade Product & Service direction across squads
- Proactively attract, recruit, develop, retain, reward & deploy a diverse resource base aligned to an ever evolving tech environment (ahead of demand)
- Build a high performance team environment through self-directed teams by driving performance management & measurement that is aligned with agile working practices (including daily, weekly, etc. sprint routines, regular & honest feedback etc.)
- Accountable for the right people in the right teams to deliver on our tech strategy (always!)
- Leverage coaching techniques in all squad related activity to drive a higher quality design and deployment of technical products and services
Financial & Vendor Management, Risk & Governance
- Carry the ‘one stop shop’ accountability for all risk associated with technical decision making (from ideation to deployment)
- Manage & Apply the organization risk & governance frameworks
- Ensure decisions on infrastructure & product design are aligned to chapter & guild guidelines & are sustainable for the enterprise
- Proactively involve / engage chapter & guild leads in product design & infrastructure decision making, applying an enterprise wide lens to product & service development
- Manage all vendor selection processes & take full accountability for all related commercial impact
- Negotiate best fit contracts for the organization at an enterprise level and align decision making to our key business principles of scalability, resilience, captivity etc.
- Deliver on time & on budget (always)
Education
- Bachelor's Degree: Information Technology
End Date: October 31, 2025
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Job Summary
- The Senior Risk Governance and Reporting Manager will be responsible for driving and managing an effective risk advisory and management service to Transactional and Deposits (TnD).
- Through partnership with business, channels, Enterprise SME and group in proving a Risk and Control view, informed by adequate implementation, management, monitory and reporting of tactical and/or strategic plans to remediate known and emerging risks.
- This role supports speed of decision making through deriving meaning from synthesised data in proactively managing risk.
Job Description
- Risk Management: Providing Subject Matter Expertise to Risk types
- Stakeholder Management: Build and Maintain effective Relationships with relevant stakeholders
- Risk Reporting: Identify, assess and Report key risks arising from significant events, investigations, audit and control issues
- People Management: Develop a high performing Team
- Risk and Control: Adherence to Policies, Procedures and Regulations
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
End Date: November 3, 2025
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Job Summary
- Formulate tactical strategy and associated delivery plans related to single practice areas. Ensure proactive integration and operational tactical enhancement.
Job Description
- People Management: Coach, mentor and manage team members toward driving business objectives and ensuring colleague development. | Capacity Planning: Continuously plan the execution of team duties against plan and service level requirements. | Operational excellence: Supervise and support the execution of priorities by team against service level agreements and customer outcomes. | Compliance and Risk Management: Ensure that all team activities are in adherence to relevant control and compliance requirements, and quality standards. | Administration: Effectively fulfil all required administrative duties, including tracking and reporting.
FAIS Fit and Proper Requirements Applicable to this Role (Advice and Intermediary Service):
- FSCA-Approved Qualification
- Regulatory Exam for Representatives (RE5)
- Experience As Per the FAIS Act
- Product Specific Training once Onboarded
- Class Of Business Training
- Continuous Professional Development
- Attest To Honesty, Integrity, and Good Standing
Education
- Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)
End Date: November 4, 2025
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Job Summary
- The Credit Innovation team is responsible for designing and delivering innovative credit solutions across the consumer retail credit value chain. The Credit Innovation Analyst plays a key role in enabling data-driven decision-making by providing deep analytical insights that inform product strategy, customer experience design, and commercial outcomes.
- This role is ideal for a data-savvy individual passionate about using analytics to shape the future of credit products. You will work closely with the Product Owner/Senior Specialist, Product development and cross-functional teams to uncover opportunities, validate hypotheses, and measure the impact of innovation initiatives.
Job Description
Accountabilities:
Data Analysis & Insight Generation
- Perform advanced data analysis on customer behavior, product performance, and credit risk metrics.
- Develop dashboards, reports, and visualizations to support product development and strategic decision-making.
- Identify trends, patterns, and anomalies in credit data to inform product enhancements and innovation opportunities.
Product Performance Monitoring
- Track and report on key product KPIs including uptake, usage, delinquency, and profitability.
- Conduct post-launch analysis to assess the impact of new features or changes.
- Support A/B testing and experimentation initiatives with robust data analysis.
Customer & Market Research
- Analyze customer segmentation, journey data, and feedback to identify pain points and opportunities.
- Support market scans and competitor benchmarking using data-driven approaches.
- Collaborate with UX and design teams to validate customer insights through data.
Operational & Delivery Support
- Assist in defining data requirements for new product features and enhancements.
- Work with technology and data engineering teams to ensure data availability and quality.
- Support Agile delivery processes by providing timely analytical input during sprints.
Stakeholder Engagement
- Present findings and recommendations to internal stakeholders in a clear, actionable format.
- Collaborate with Risk, Compliance, Finance, and Product teams to ensure alignment on data-driven decisions.
Qualifications & Experience
- Bachelor’s degree in Data Science, Statistics, Economics, Finance, or related field.
- 2–4 years of experience in data analysis, preferably within financial services or credit risk.
- Proficiency in data tools such as SQL, Python, R, Excel, and visualization platforms (e.g., Power BI, Tableau).
- Exposure to Agile product development and innovation environments is a plus.
Core Competencies
- Strong analytical and problem-solving skills.
- Ability to translate complex data into clear business insights.
- Excellent communication and stakeholder engagement abilities.
- Curious, detail-oriented, and proactive in identifying opportunities.
Technical & Professional Skills
- Data Wrangling & Visualization, Statistical Analysis, Credit Risk Metrics, Business Intelligence Tools, A/B Testing, Customer Segmentation, Agile Fundamentals.
Behavioral Competencies
- Communicates Effectively, Collaborates, Action-Oriented, Plans and Aligns, Tech Savvy, Manages Ambiguity, Resourcefulness.
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
End Date: November 3, 2025
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Job Summary
- Deliver day-to-day knowledge work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs).
Job Description
- Customer Experience: Responsible for all customer enquiries, service level agreements, and to ensure delivery according to set standards.
- Deal Facilitation: Handle all customer interactions professionally and efficiently.
- Contract Administration: Responsible for all customer enquiries, service level agreements, and to ensure delivery according to set standards.
- FAIS Requirements: Advice and Intermediary Service Fit and Proper Requirements applicable to this job: FSCA-Approved Qualification Regulatory Exam for Representatives (RE5) Experience As Per the FAIS Act Product Specific Training once Onboarded Class Of Business Training Continuous Professional Development Attest To Honesty, Integrity, and Good Standing
Education
- Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
End Date: November 1, 2025
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Job Summary
- To lead the integrated Customer Care and Insight Management Information (MI) capability for Personal and Private Banking South Africa. This role ensures that customer complaints, feedback, and experience data are transformed into actionable insights that drive service excellence, regulatory compliance, and strategic business improvement.
- Customer Care & Insight MI Manager acts as a bridge between customer care operations, analytics, and executive decision-making—ensuring that every insight and escalation contributes to Absa’s “Customer First” strategy and supports the bank’s regulatory and reputational commitments.
Job Description
Key Accountabilities
Complex Complaint Handling & Resolution (30%)
- Lead the resolution of high-risk, escalated, or regulator-referred complaints (e.g., Ombudsman, FSCA) across PPB.
- Ensure customer outcomes comply with Treating Customers Fairly (TCF), FAIS, NCA, POPIA, and internal standards.
- Partner with Legal, Compliance, Product, and frontline teams to address root causes and close feedback loops.
- Track and analyse complaint trends, themes, and systemic issues to inform strategic interventions.
Customer Insight & MI Management (30%)
- Oversee the design, consolidation, and interpretation of all Customer Care and CX-related MI, including VoC, NPS, CES, and complaints data.
- Translate quantitative and qualitative data into actionable insights and executive-level reporting.
- Develop and maintain interactive dashboards (e.g., Power BI, Tableau) and data models to monitor service health and customer sentiment.
- Partner with analytics teams to ensure data integrity, consistency, and automation of insight reporting.
- Identify emerging customer and reputational risks through proactive trend analysis and predictive MI.
-
- 3. Customer Experience Strategy & Continuous Improvement (20%)
- Integrate insights from care and feedback channels to drive service design and operational improvements.
- Support CX and business unit leaders in embedding customer-led metrics and decision-making frameworks.
- Provide strategic input into product, channel, and service design initiatives using data-driven insights.
- Lead post-resolution reviews to ensure sustainable solutions and reduced recurrence.
Stakeholder Engagement & Executive Reporting (10%)
- Represent Customer Care & Insight at governance and leadership forums such as MANCO, CX SteerCos, and Risk Committees.
- Deliver executive summaries and recommendations to senior management, influencing strategy and investment decisions.
- Collaborate cross-functionally with Product, Operations, Risk, and Digital teams to embed insight-driven decision making.
- Partner with the Group MI and Data teams to align PPB reporting standards with enterprise frameworks.
Risk, Governance & Compliance (10%)
- Ensure complaint-handling and data-reporting processes align with all applicable regulations (FAIS, NCA, POPIA, TCF).
- Prepare reports and submissions for audit, compliance reviews, and regulatory enquiries.
- Maintain transparent governance around data sources, accuracy, and lineage for all customer MI outputs.
- Champion ethical data usage and responsible handling of customer information.
Education & Qualifications
- Minimum: Bachelor’s Degree in Business, Banking, Data Analytics, or related field.
- Preferred: Honours or Postgraduate qualification in Customer Experience, Business Analytics, or Strategic Management.
- Certifications: Data Analytics / BI certifications (e.g. Power BI, Tableau), FAIS or Compliance certifications beneficial.
Experience Required
- Minimum 8–10 years’ experience in customer care, experience analytics, or MI management within the South African banking sector.
- Demonstrated experience managing complex complaint and insight ecosystems across multiple products and channels.
- Proven record of translating data and insights into tangible service or process improvements.
- Exposure to regulatory engagement and internal governance forums (MANCO, CX SteerCo, Audit Committee).
- Cross-functional experience with analytics, risk, product, and operations teams.
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
End Date: November 14, 2025
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Job Summary
- To act as the lead specialist for managing escalated complaints and interpreting customer experience feedback across the Personal and Private Banking (PPB) portfolio in South Africa.
- This role is pivotal in ensuring resolution of complex and regulatory complaints, surfacing customer insights through Voice of Customer (VoC), Net Promoter Score (NPS), and Customer Experience (CX) metrics, and representing Customer Care at strategic forums such as MANCO.
- The position supports Absa’s commitment to Treating Customers Fairly (TCF) and continuously enhancing customer journeys across channels and products.
Job Description
Key Accountabilities
Complex Complaint Handling & Resolution (35%)
- Lead the investigation and resolution of high-risk, escalated, or regulator-referred complaints (e.g. Ombudsman, FSCA) within PPB South Africa.
- Ensure customer outcomes align with internal policy, Treating Customers Fairly (TCF), and regulatory expectations (FAIS, NCA).
- Partner with Legal, Compliance, Product, and frontline teams to close complaint loops and prevent recurrence.
- Track and report complaint themes and root causes to senior leadership.
- To ensure that we consistently meet and exceed client expectations, there will be occasions when after-hours work or tasks is required.
Customer Experience Metrics & Insight (30%)
- Interpret VoC, NPS, CES and other CX data across PPB products and channels to surface pain points and service gaps.
- Translate qualitative and quantitative feedback into business actions and service improvement opportunities.
- Collaborate with CX analytics teams to develop dashboards and insight reports tailored for business use.
- Support strategic planning with customer-centric recommendations based on feedback analysis.
Strategic Stakeholder Engagement (20%)
- Represent Customer Care at governance forums such as PPB MANCO, CX SteerCos, Risk Committees and operational review meetings.
- Influence product, process, and service teams by presenting clear customer insights and complaint trends.
- Support the embedding of the “Customer First” mindset within the PPB business by advocating for systemic improvements.
- Engage with business leaders on customer trends, reputational risks, and service recovery plans.
Risk, Governance & Regulatory Compliance (15%)
- Ensure all complaint-handling practices adhere to South African legislation (FAIS, NCA, POPIA, TCF) and Absa's internal policies.
- Prepare documentation and responses for internal audits, regulator enquiries, and risk forums.
- Maintain detailed records and analysis of high-impact cases, trends, and resolution outcomes.
Education & Qualifications
- Minimum: Bachelor's Degree in Business, Banking, Legal, or related field
- Preferred: Honours or Postgraduate qualification in Customer Experience, Compliance, or Business Strategy
- Certifications: Regulatory and customer service certifications (e.g., FAIS, Compliance) beneficial
Experience Required
- Minimum of 8 years’ experience in customer care, customer experience, or complaint handling within the South African banking sector
- Deep understanding of PPB products and regulatory landscape (e.g. home loans, investments, transactional banking, etc.)
- Proven ability to resolve high-risk, complex complaints and engage with regulatory bodies (e.g. Ombudsman, FSCA)
- Experience working cross-functionally with Product, Compliance, Risk, and frontline teams
- Prior exposure to senior governance forums (e.g. MANCO, ExCo, Audit Committee)
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
End Date: November 14, 2025
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Job Summary
- To provide expert handling and resolution of escalated and complex customer complaints within Personal and Private Banking (PPB), supporting regulatory compliance and customer experience improvement initiatives.
- This role assists in analyzing customer feedback and collaborating with cross-functional teams to enhance service delivery and customer satisfaction across banking products and channels.
Job Description
Key Accountabilities
Complaint Management & Resolution (40%)
- Investigate and resolve escalated customer complaints, ensuring timely and fair outcomes aligned with internal policies, Treating Customers Fairly (TCF), and regulatory requirements (FAIS, NCA).
- Coordinate with Legal, Compliance, Product, and frontline teams to close complaint loops and minimize recurrence.
- Maintain detailed records of complaint cases, root causes, and resolutions for reporting and trend analysis.
Customer Feedback Analysis & Insight (25%)
- Support the interpretation of Voice of Customer (VoC), Net Promoter Score (NPS), Customer Effort Score (CES), and other CX data to identify pain points and service gaps.
- Assist in compiling qualitative and quantitative feedback to inform service improvement recommendations.
- Contribute to the development of customer insight reports and dashboards for internal stakeholders.
Stakeholder Collaboration & Support (20%)
- Work closely with internal teams including Product, Risk, Compliance, and Frontline to drive complaint resolution and process improvements.
- Support customer care representation in operational and governance meetings by preparing relevant reports and updates.
- Assist in promoting a customer-centric culture through advocacy of best practices and systemic improvements.
Regulatory Compliance & Governance (15%)
- Ensure adherence to relevant South African financial services legislation and internal policies in complaint handling processes.
- Assist in preparing documentation for audits, regulator enquiries, and internal risk forums.
- Keep abreast of regulatory changes impacting customer care practices and escalate risks or issues as needed.
Education & Qualifications
- Minimum: Bachelor’s Degree in Business, Banking, Law, or related field
- Preferred: Additional training or certification in Customer Experience, Compliance, or Financial Services Regulations
- Desirable: Certifications relevant to regulatory frameworks (e.g., FAIS, Compliance)
Experience Required
- 3 to 5 years’ experience in customer care, complaint handling, or customer experience within the South African banking or financial services sector
- Understanding of PPB products (home loans, investments, transactional banking) and regulatory landscape
- Experience managing complex complaints and working with cross-functional teams
- Exposure to regulatory bodies such as Ombudsman or FSCA is advantageous
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
End Date: November 14, 2025
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Job Summary
- Formulate tactical strategy and associated delivery plans related to single practice areas. Ensure proactive integration and operational tactical enhancement.
Job Description
- People Management: Coach, mentor and manage team members toward driving business objectives and ensuring colleague development.
- Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards.
- Business Management: Manage the levels of performance and service standards that need to be achieved by translating the Business Unit’s strategy into achievable objectives and contracting these through the Performance Development process for the team.
- Collaboration: Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.
- Customer Experience: To provide service excellence and achieve customer satisfaction.
FAIS Fit and Proper Requirements Applicable to this Role (Advice and Intermediary Service):
- FSCA-Approved Qualification
- Regulatory Exam for Representatives (RE5)
- Experience As Per the FAIS Act
- Product Specific Training once Onboarded
- Class Of Business Training
- Continuous Professional Development
- Attest To Honesty, Integrity, and Good Standing
Education
- Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)
End Date: November 1, 2025
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Job Summary
- Specialist Reporting Analyst is responsible to analyse financial performance, create management information reports, and ensure compliance with applicable financial regulations and internal controls. The role involves interpreting and translating financial data into understandable reports and presentations, supporting management, to understand performance, identify risks, and make strategic choices.
- Specific Role Purpose: The role will be focused on building and maintaining the management information reporting suite for the business area including applicable Regulatory and Tax reporting with considerate stakeholder engagements.
- The incumbent will be required to perform financial reconciliations’, analysis, and reporting in an accurate, complete and timely manner; and continuously seeks to improve operations by scaling automated financial processes to doing deep dives and trend analyses, to crafting financial solutions aligned to all appropriate controls and business financial health.
Job Description
Commercial Finance Execution Accountabilities
- Serve as a subject matter expert on financial data integrity, accounting processes, reconciliations’, analysis and management information reporting in business area.
- Develop and sustain knowledge and experience on the end to end processes, including relevant systems within scope of work.
- Responsible for continuous operational excellence and real-time responsiveness of finance to enable business to achieve growth and profitability objectives.
- Focus on information-driven performance improvement and formulate data into easy access standardised views.
- Create unprecedented, seamless customer experiences via finance BU enablement.
- Embrace our distinctive brand aspiration and infuse in business.
- Identify and innovate operating practices to optimize the function. Embrace digital solutions.
- Drive continuous process efficiency, financial rigor and controls.
- Adopt what’s ‘best for absa’ approach in finance practices.
- Have a holistic eco-system view of business, that is, geography, customer, channel and product in developing information views of business.
- Maintain stewardship and excellence which drives performance and sustainable growth through preservation of financial integrity.
- Contribute to BCM & cybersecurity processes relevant to the BU and finance execution.
Financial Reporting Accountabilities
- Build trust in the finance function through the creation of a single source of financial information which is corroborated by related management information sources and alignment to the agreed accounting principles, methodologies, and underlying data are correctly applied.
- Generate innovative easy to comprehend progress reports for leaders on their strategic agenda, short-term and long-term plans and investments, operational success metrics, efficiencies, risks and mitigations.
- Interact with the stakeholders to agree minimum quality standards, as well as an agreed method of communicating and resolving any identified quality deficiencies in the reporting process.
- Own the process of delivery of high-quality information for regular and ad-hoc enhanced reporting to agreed requirements, timelines, and standards.
- Act in line with the correct governance and control frameworks across the Finance team, as well as for proactively addressing any deficiencies and exceptions.
- Develop and implement control procedures as deficiencies or exceptions are identified which support the production of error-free reports. Assess and drive improvement of business accounting practices and policies.
- Take a commercial view on business and provide contextual insights into performance reports.
- Integrate advanced modelling and analysis capability to provide actionable intelligence, beyond data within the function.
- Generate finance narratives and insights driving business; and build pioneering new propositions.
- Ensure appropriate, quality and timeous delivery of accurate financial and non-financial management information to support business objectives and expectations, including appropriate financial and non-financial metrics, valid and insightful comments and packaging the information in a relevant and appropriate manner.
- Deliver reporting reflecting deep commercial, holistic understanding, coherency, clarity, and contextualisation. Tell the story with passion and conviction.
- Provide thought-leadership, insight, influence and challenge on evolving stakeholder information requirements and reporting processes to deliver analytics.
- Align to processes around month-end, year-end and planning cycles across the finance community and BU based on the requirements from Group.
- Manage the production of regular, high quality, standardised financial and non-financial reporting and analytics to Business and Finance; and focus on effective collaborative stakeholder hand-offs in the production.
People Investment Accountabilities
- Peer responsibility: Coach, inspire, engage, mentor and develop finance and business savvy leaders.
- Network with finance colleagues across ABSA and create awareness of challenges, opportunities and issues and encourage collaboration
- Focus on Finance skills evolution and remaining relevant.
- Embrace the value of finance partnership in Management Information, Advanced Analytics, business growth opportunities, and partnerships into the core of our business.
Role / Person Specification
- Minimum holding of a Post Graduate Degree (NQF level no.8+), CA (SA) or CIMA or MBA qualification preferred, but not essential.
- 2+ years professional financial management experience (including articles if applicable)
- 1+ years Banking Experience desirable
Knowledge and skills:
- Experience in executing finance processes.
- Experience in building financial models and an advanced Excel user
- Experience in financial planning and risk assessment
- Broad Finance including strategic, commercial, legal, risk and operational aspects
- Understanding of the financial services sector within a professional business environment
- Knowledge of building collaborative work environments
- Basic knowledge of SAP and Hyperion preferred
Education
- Bachelor`s Degrees and Advanced Diplomas: Financial Sciences (Required)
End Date: November 4, 2025
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Job Summary
- Absa’s CIB Technology team provides technology support to the organization’s Corporate and Investment Banking business. This technology team is specifically dedicated to our Markets business area and is responsible for the building, support, enhancement and maintenance of all trade and post trade activities for vendor-based and bespoke application suites that fall within the Markets business area.
- We are looking for a Lead Product Engineer/Developer with experience in Financial Markets (trading) and with a balance of quantitative knowledge vs technical knowledge to join the Front Arena team.
Job Description
Key critical requirements:
- 3-5 years of experience in Banking / Investment Banking / Capital Markets IT domain
- 3-5 years of experience in Front Arena (or equivalent system) development / consulting projects (Preferable)
- Strong technical skills: Software design and development, Business analysis, quality assurance, release management
- Excellent interpersonal, communication and stakeholder’s management skills
- Ability to perform in a challenging and dynamic environment
- Experience in Front Arena AEF: ACM, AEL, ADFL, ASQL, Python, C# .net, C++, MS SQL, XSLT (Preferable)
- Deep knowledge of FA components such as PRIME, ADS, AMB, AMBA, ATS, AMWI, PACE, APS, AFG-AMB, SWIFT adapters, Adaptiv Docs etc. (Preferable)
- Functional skills required: In depth understanding of asset classes such as Equities, Fixed Income, Credit, FX, their valuation models and product lifecycle, Financial Risk Management, Regulatory and Risk reporting, Trading and Position Management. (Preferable)
Key accountabilities:
DevOps
- Apply critical thinking, design thinking and problem solving skills in an agile team environment to solve complex technical problems (Front End, Back End and Integration) with high quality solutions
- Contribute to and in some cases lead all phases of the development lifecycle including e.g. design process
- Determine operational feasibility of solutions by evaluating analysis, problem definition, business requirements, solution development and proposed solutions
- Develop high quality software / application design and architecture in a test driven & domain driven / cross domain environment
- Quickly produce well-organised, optimized, and documented source code to deliver technical solutions
- Ensure designs & solutions support the technical organisation principles of self-service, repeatability, testability, scalability & resilience
- Apply general design patterns and paradigms to deliver technical solutions
- Debug existing source code and polish feature sets.
- Apply version control and related concepts and techniques
- Align all application development & development process to Group Architecture, Security & Infrastructure guidelines
- Work with project & program teams (when required) to plan & manage the development lifecycle e.g. releases, risk management, testing, integration etc.
- Conduct reviews, performance monitoring & ongoing optimization and maintenance on applications
- Stay ahead of the curve on emerging technologies and development practices e.g. scripting languages, containerization etc.
- Contribute to the design & evolution of Group Architecture, Infrastructure & associated technical standards for the organization
(Preferable)
- Create & Maintain Sophisticated CI / CD Pipelines (authoring & supporting CI/CD pipelines in Jenkins / Azure Devops or similar tools and deploy to multi-site environments – supporting and managing your applications all the way to production)
- Use & configure modern observability techniques to provide a deeper understanding of the application. To do this, leverage e.g. aggregated logging via ELK stack, metrics via Prometheus / Grafana / NewRelic and distributed tracing like Zipkin/Jaeger etc.
- Automate tasks through appropriate tools and scripting e.g. Docker, Ansible, Kubernetes
- Work with guilds and other technical SME’s to improve and evolve technical products and services
- Apply unit testing frameworks and perform integration, validation and verification testing (apply knowledge of stubbing tools e.g. wiremock, hoverfly etc.)
People
- Conduct peer reviews, testing, problem solving within and across the broader team
- Provide technical subject matter expertise and support in the attraction and recruitment of Product Engineers for the organization
- Participate as a subject matter expert in the development & development planning of the broader product engineering team
- Support the people change teams in the design of adoption processes (Customer, Employee & 3rd Party Adoption)
Education
- Bachelor's Degree: Information Technology
End Date: November 4, 2025
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Job Summary
- Optimise the profit and economic value of portfolios of Small Business key account clients requiring low to medium complexity commercial banking requirements by focusing: a) origination efforts to quire new clients; b) cross-sell to existing client base; c) coverage efforts to service clients in accordance to the segment CVP
Job Description
- Relationship Management: Own the primary relationship with the client by being the client’s main contact point for all corporate and investment banking needs.
- Client Solutioning: Take overall accountability for service delivery by setting the rules of engagement for the cross functional team, which includes Transactional Banker, Credit Analyst, Segment Support Client Control Team, Client Service Consultant & Product & Sector teams.
- Manager Risk Assessment: Take ownership of the portfolio's risk management by ensuring a good understanding of both the Bank's and the clients regulatory and compliance environments
Education
- Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)
End Date: November 30, 2025
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Job Summary
- To build and maintain professional business relationships across a portfolio of Private Wealth clients, by achieving financial targets, proactively acquiring new clients, and improving customer experience within the scope of the Bank’s regulatory and compliance frameworks.
Job Description
- New Business Origination Manage and grow existing client relationships Involvement in credit related tasks Involvement in Assets under Management and Investments Stakeholder Management Query resolution Risk Management
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
End Date: November 3, 2025
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Job Summary
- To deliver operations administrative support services through the execution of predefined objectives as per agreed standard operating procedures (SOPs).
Job Description
- Operations support: Provide operations support against standard operating procedures | Ad Hoc duties: Provide support to customers and team as required to ensure team performance on an ongoing basis
- Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards
- NQF Level 5 and Above
- Valid Drivers' License with no endorsements
- The Role comes with a Functional Vehicle as due to extensive travelling
- The role will support Car Dealership nationally ( example Limpopo, North West, Mpumalanga and etc)
- The successful incumbent will be on the road for 95% plus/minus.
Education
- Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
End Date: November 1, 2025
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Job Summary
- To provide specialist advice and support in area of specialisation guarding against risk, in alignment with related scheme and policy conditions.
Job Description
- Administrative and operations support: Provide specialist underwriting support and advice against standard operating procedures
- Ad Hoc duties: Provide support to customers and team as required on an ongoing basis
- Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards
- Administration: Effectively fulfil all required administrative duties, including tracking and reporting
Education
- Higher Diplomas: Business, Commerce and Management Studies (Required)
End Date: November 6, 2025
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Job Summary
- The Absa Global Markets Client Solutions Group (CSG) plays a crucial role in fostering collaboration between Global Markets, the Investment Banking Division, and Client Coverage. CSG's responsibilities extend beyond merely offering products; it works in close partnership with these teams to develop customized solutions for our clients. The alignment of these business units and maintaining a proactive approach are vital to achieving our ambitious business objectives.
- The Head of Client Solutions Group - SA Corporates is responsible for setting and executing the strategic delivery of bespoke, derivative-based solutions to our identified Corporate within South Africa across FX, Rates, Equity and Commodity asset classes.
- This role demands the ability to address the risk management concerns of Corporate, Sovereign, and Public Sector entities effectively. The successful execution of this role is envisaged to enable the continuation of enhanced Absa Corporate and Investment Banking (CIB) returns orientation business delivery.
- The successful candidate will possess a B degree in Finance/ Quants/ Investments (M degree will be an added advantage) with deep understanding of derivatives products and at least 10 years of experience in Global Markets, including proven expertise in Sales and Structuring.
- They should have a strong track record in managing derivatives sales teams within a dynamic Global Markets environment, specifically within the South African Financial Markets.
- Demonstrated experience in executing large transactions within the FX and Rates space is essential, with additional experience in Commodity or Equity Derivative transactions being advantageous.
Job Description
- Lead and grow the Corporate Derivatives Sales franchise within Absa's Global Markets by originating, structuring, and distributing derivative-based risk management solutions for South African Corporate Clients.
- Collaborate closely with Coverage,IBD, and Trading to deliver integrated risk management, liquidity, and funding solutions that align with clients’ strategic objectives and the bank’s balance sheet priorities, focusing on the development of Basel III/IV–efficient solutions.
- Take an active role in working with clients to develop appropriate risk management strategies aligned with their governance structures, up to the Board level. Support, initiate, and execute comprehensive structuring and sales activities for the team .
- Position the bank as a trusted partner to CFOs and Treasurers on balance sheet risk management by leading client pitches and presentations, translating market views into actionable hedging strategies.
- Drive alignment with CIB Coverage and Sector teams, and lead business planning, revenue forecasting, and product strategy across asset classes.
- Inspire and develop a high-performing corporate derivatives sales team, with success reflected in revenue growth, appropriate returns, and strong client relationships. Promote cross-sell opportunities across the bank’s client base. Support the team in working with Legal and Credit to ensure smooth transaction execution, client onboarding, and new product approvals. Contribute to pricing frameworks, documentation, and risk controls.
- Uphold strong conduct and compliance standards in all client engagements, ensuring adherence to internal risk frameworks and regulatory requirements. Coordinate with Global Finance, Advisory, and Client Coverage to identify and execute client risk management opportunities from other product teams in the coverage sector.
- In conjunction with the Human Capital function, determine the people management strategy for the business unit, aligning it with the overall business strategy. Promote a culture of integrity, transparency, and ethical client outcomes. Mentor emerging talent, ensure robust succession planning, and encourage collaboration across Structuring and Institutional Derivatives Sales teams. Identify and take accountability for the principal risks relevant to the area, ensuring adequate controls are in place.
- Actively participate in local and international events related to industry best practices and thought leadership in risk management.
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
End Date: November 7, 2025
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Job Summary
- Build high-performing, scalable, enterprise-grade Platform services & build capability in others to do the same. This includes but is not limited to applying critical thinking, design thinking and problem solving skills in an agile team environment to solve complex technical problems with high quality solutions & leading all phases of the development lifecycle to deliver against business requirements at an optimal cost to serve.
Job Description
Platform Design, Deployment & Optimization
- Lead the performance engineering, capacity planning, and optimization of Mainframe platforms to ensure stability, efficiency, and scalability in line with business demand and technology strategy.
- Translate business, service, and technical requirements into capacity and performance design components that enable reliable and cost-effective mainframe services.
- Identify performance-critical areas, workload trends, and tuning opportunities early in the lifecycle and proactively drive continuous improvement.
- Stay current with IBM Z Systems technologies, capacity management tools (e.g. RMF, SMF, SCRT), and industry best practices, and incorporate insights into platform optimization strategies.
- Design and maintain scalable, resilient, and cost-efficient mainframe performance frameworks, aligned to enterprise goals of self-service, stability, and automation.
- Apply deep technical expertise in z/OS, WLM, CICS, DB2, IMS, MQ, and storage subsystems to resolve complex performance challenges and enable optimal resource utilization.
- Select and integrate appropriate monitoring and analytic tools (e.g. Omegamon, MXG, SAS, RMF, SMF, IBM Z Performance and Capacity Analytics) to manage and forecast mainframe workload demands.
- Develop and maintain performance baselines, tuning standards, and architectural blueprints for consistent platform management across environments.
- Lead the performance validation and capacity testing lifecycle, ensuring system changes and upgrades meet service levels and cost objectives.
- Utilize workload analysis and performance data to drive fact-based decisions on resource allocation, MSU optimization, and software licensing.
- Drive continuous improvement initiatives to optimize CPU utilization, storage, and MIPS consumption, reducing operational costs while maintaining service reliability.
- Establish and enforce performance KPIs, SLAs, and OLAs, ensuring proactive monitoring, early warning systems, and capacity headroom for growth.
- Collaborate closely with infrastructure, application, and vendor teams to resolve systemic performance issues and ensure sustainable platform health.
- Maintain accountability for end-to-end mainframe platform performance, efficiency, and cost-to-serve, ensuring continuous alignment with business priorities.
Accountability: Financial & Cost Optimization, Risk & Governance
- Own the mainframe cost model, ensuring optimal use of capacity resources and accurate forecasting of MSU growth and software costs.
- Analyse performance and cost data (including SCRT and MLC reports) to identify optimization opportunities and influence workload management decisions.
- Develop and present business cases and technical recommendations to support cost-saving initiatives and capacity investments.
- Support incident and disaster recovery management, applying root cause analysis and performance tuning expertise to minimize impact.
- Ensure compliance with Group architecture, risk, governance, and regulatory frameworks, maintaining accurate documentation and technical standards.
- Implement strong governance and monitoring controls for mainframe capacity planning, risk mitigation, and performance assurance.
Accountability: People
- Provide technical leadership across performance and capacity teams, ensuring clear alignment to mainframe platform strategy and objectives.
- Build and mentor a high-performing team skilled in performance analysis, capacity planning, and mainframe tuning.
- Foster a culture of continuous improvement, technical excellence, and collaboration, ensuring cross-functional alignment and shared accountability.
- Coach and develop team members in performance engineering methods, diagnostic tools, and capacity modelling techniques.
- Lead and influence cross-platform collaboration to drive end-to-end performance visibility across the enterprise landscape.
- Promote adoption of agile practices within the mainframe engineering discipline to enhance responsiveness and delivery efficiency.
- Support knowledge transfer and succession planning through documentation, training, and coaching of junior engineers and vendor partners.
Key Outcomes
- Optimized mainframe performance and workload management across production and non-production environments.
- Predictive and accurate capacity planning aligned with business growth and technology evolution.
- Reduced MLC and infrastructure costs through proactive optimization and automation.
- Improved end-user experience and service stability through continuous performance visibility and action.
- Strengthened governance, compliance, and operational risk management within the mainframe ecosystem.
Technical Expertise
- Minimum of 8 years’ hands-on experience in mainframe performance analysis, tuning, and capacity management.
- In-depth technical knowledge of IBM z/OS systems and core subsystems, including:
- z/OS, JES2, RACF
- CICS, DB2, IMS, MQ
- Proven experience with performance and monitoring tools, such as:
- IBM RMF / SMF
- IBM OMEGAMON
- Broadcom CA SYSVIEW
- Strobe, TMON, or equivalent diagnostic tools
- Strong proficiency in workload forecasting, capacity modelling, and performance baselining using tools such as IBM zCP3000 or equivalent.
- Solid understanding of WLM (Workload Manager) policy design, configuration, and optimization.
- Demonstrated experience in analysing and interpreting SCRT (Sub-Capacity Reporting Tool) data and applying insights to IBM software licensing models and cost optimization.
- Ability to identify and resolve complex performance issues across CPU, storage, and network layers within large-scale mainframe environments.
- Familiarity with automation frameworks and scripting (e.g., REXX, JCL, or Python) to streamline performance reporting and analysis.
Soft Skills
- Strong analytical, diagnostic, and problem-solving abilities with a methodical and data-driven approach.
- Excellent written and verbal communication skills, able to translate technical findings into clear business insights.
- Effective stakeholder management and the ability to influence technical and non-technical audiences.
- High degree of accuracy, organization, and attention to detail, with the ability to manage multiple priorities under pressure.
- Proactive and self-motivated, demonstrating ownership and accountability in delivering results.
Preferred Qualifications
- Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent work experience).
- ITIL Foundation Certification or equivalent understanding of IT service management practices.
- Exposure to hybrid IT environments and experience integrating mainframe performance data with distributed or cloud-based monitoring solutions.
- Familiarity with capacity planning in Tailored Fit Pricing (TFP) or similar consumption-based licensing models.
Education
- Bachelor's Degree: Information Technology
End Date: November 5, 2025
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Job Summary
- Build high-performing, scalable, enterprise-grade Platform services & build capability in others to do the same. This includes but is not limited to applying critical thinking, design thinking and problem solving skills in an agile team environment to solve complex technical problems with high quality solutions & leading all phases of the development lifecycle to deliver against business requirements at an optimal cost to serve.
Job Description
- Infrastructure Services is a team based in South Africa and Rest of African countries. We are accountable for delivering and supporting resilient, secure infrastructure technology and services to customers, clients and colleagues, both in South Africa and Rest of Africa.
- The role is as an Engineer Database Specialist working in the Mainframe Infrastructure team to provide technical maintenance and support for DB2 Databases.
Key Responsibilities
- Support for end user programmers and application teams.
- Natural and Cobol / Rexx and Assembler
- Writing of and analyzing SQL statements.
- Extensive performance tuning and enhancements
- Creating DB2 databases, table spaces, tables, indexes, fields, for Test / Dev / QA and Production environments.
- Partitioning
- Automation of processes
- Responsible for data and object housekeeping and maintenance.
- Reorg/Run stats/Backups
- Automation of processes
- Database availability: Uptime and stability.
- High availability and SYSPLEX knowledge.
- Database backups and environmental restores.
- High availability
- Recover procedures
- Automation of processes.
- Database structure support.
- Altering table spaces, table, indexes, and fields.
- Manage, monitor and configure database security.
- DCL (Data Control Language)
- RACF
- TWS
- Maintain processes and schedules.
- DB2 Installation and upgrades.
- Version upgrades.
- Patching.
- ZParm parameters.
- All the mentioned duties included the daily operational functions to keep the systems running, as well as project involvement.
- The projects would eventually slot into the ‘daily operations’ and it was essential to get the design standards and procedures in place upfront. In doing this, operationally the projects would need very little ‘down time’ to correct. Especially the high focused ones.
- A good understanding and work relationship with the various stakeholders within the environment i.e. OS , Storage , Networks etc also assisted in delivering first class support to the stakeholders and business.
SOFTWARE PRODUCTS AND VERSIONS WORKING ON:
- DB2 VERSION 10
- DB2 VERSION 11 (zOS, 2.4)
- DB2 VERSION 12
- Not mentioned in detail is the zOS operating system knowledge. This knowledge is essential to maintain PDS, copy/create/edit files on zOS
Key Accountabilities
- System Basic configuration Version and RU (maintenance) level zParms up to date (vs defaulted or ‘hidden’)
- Logging setup Size and frequency of archive Checkpoint frequency
- Bufferpools Size, hit ratio, alerts Locking Lock contention and deadlocks Components DRDA, IRLM Memory pools and caches
- Application Databases Tablespaces Size, type Invalid objects, Fragmentation, Extents and Space Usage
- Bufferpools Tables Appropriate Page size Table / Index Partitioning Indexing Primary key / unique constraints
- Bufferpools Referential Integrity support and Clustering
- Maintenance Runstats Reorg Backup Automation
- Application Plan/Package Out of date binds Dynamic Package list usage Stored Procedures WLM integration
- Security SysAdm, DbAdm (Privileged users) Public grants
- Problem diagnosis performance issues and identify the culprit or cause through the use of analytical skills, supporting colleagues to learn new skills in problem diagnosis
- Able to make and implement changes to the Mainframe DB2 Databases.
- Able to provide 24x7 standby support for the DB2 Databases.
- Able to identify Incidents and Problems within the DB2 Database environment with no backup support
- Provides architecture solutions to the issues which are in line with new technologies and able to communicate benefits of it
- Support implementation of new DB2 Database versions and exploit new features and enhancements
- Support implementation of new Mainframe and zOS software and understand the impact on DB2 Databases
Stakeholder Management and Leadership
- Good communication skills required, ability to communicate complex concepts to a broad audience
- Ability to summarize and deliver key messages efficiently to senior stakeholders
- Able to understand and articulate technical issues to a non-Mainframe/non-technical audience
- Represents Mainframe area at project meetings and provide any inputs to help plan projects.
- Ability to articulate the technical aspects of the Mainframe DB2 Databases senior managers and collaborate with program and project managers.
- Decision-making and Problem Solving
- Excellent Analytical skills required, high attention to detail
- Initiative and determination are essential for this role
- Proven desire to improve processes
- Patience and resilience
- Risk and Control Objective
- Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Absa Policies and Policy Standards.
Person Specification
- Delivers on promises, works to and exceed where possible agreed timeframes for activity completion
- Ability to learn from mistakes made and ensure that the same mistakes do not happen again
- Constantly demonstrates flexibility and adaptability in order to achieve shared objectives
- Capable defining own performance objectives for service and process improvements
- Works without support from colleagues
- Produces written documentation and manuals for different tools and processes based on own experiences and lessons learnt
- Creates and pursues individual development plans and the expansion of knowledge and skills
- Acts as a mentor for less experienced colleagues
- Ability to work under pressure and maintain high quality levels of technical support
- Can influence senior stakeholders
- Demonstrates broad-based view of business issues and activities
- Experience & Qualifications Required:
- 15 years working experience in a mainframe environment
- Expert understanding of z/OS operating systems, mainframe hardware and memory usages and how it is used
- Able to communicate at all levels
- Excellent understanding of Mainframe operating systems as well as supporting hardware components, Disks, Tape, CPU, memory
- Good understanding of the following subsystems: - IMS, DB2, MQ, CICS, VMAX disks, IBM VTS and tape
- Able to work under pressure
- Strong stakeholder management skills
- Several years practical experience working as an Engineer DB2 Specialist
- Provide 24x7 standby support
Desirable skills/Preferred Qualifications:
- A broad understanding of the business issues facing Absa well as having a depth of understanding of a few business issues and emerging trends in the IT industry
- Should maintain a detailed understanding and knowledge of how Absa’s systems, technical architectures, and the nature of the work demand portfolio, so that they are fully aware of the impact of their own work on Absa.
Education
- Bachelor's Degree: Information Technology
End Date: November 5, 2025
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Job Summary
- We are seeking a visionary Managing Executive to lead our SME Banking Cluster, driving growth, profitability, and value creation across micro, small, and medium sub-segments. This is a high-impact enterprise role critical to our ambition of achieving sector leadership across key markets.
- The incumbent will report to the Chief Executive for Business Banking and will play a pivotal role in shaping and executing our sector-specific strategy across Wholesale, Retail and Franchise banking - WRF (including the township economy), tourism, manufacturing, transport, and agriculture, positioning the bank as the partner of choice for entrepreneurs in these segments. By providing innovative financial and non-financial solutions, leveraging digital-first banking experiences, smarter funding, and data-driven insights, the incumbent will enable businesses to scale while driving measurable growth for the bank.
- Success in this role requires strategic leadership, entrepreneurial thinking, and digital dexterity. The Managing Executive will influence strategy, inspire high-performing teams, and ensure the business unit delivers on our enterprise ambitions, strengthening our position as a sector-leading banking partner for African entrepreneurs.
Job Description
Key Accountabilities
Segment Strategy, Growth and P&L Ownership
- Develop and execute a sector-led Enterprise and SME banking strategy, targeting micro, small, and medium businesses across WRF, tourism, manufacturing, transport, and agriculture.
- Drive market share growth and profitability while enhancing client value across enterprise and SME segments.
- Leverage data-driven insights, AI, and analytics to identify sector-specific growth opportunities and optimise client outcomes.
- Foster an entrepreneurial, client-centric culture, enabling teams to deliver innovative financial and non-financial solutions.
Customer Value Proposition and Ecosystem Development
- Drive and influence value proposition design tailored to the diverse SME lifecycle (start-up, grow, scale) and sector specific.
- Build strategic partnerships and ecosystems to strengthen SME access to finance, markets, and business support tools.
Customer Experience and Relationship Excellence
- Champion a customer-centric culture across all SME touchpoints (digital, banker-led and contact centre)
- Promote operational efficiency, digital onboarding, self-service platforms, and process optimisation to support scalable enterprise operations.
- Measure and continuously improve NPA, engagement and retention metrics.
Risk, Governance & Portfolio Quality
- Set performance goals and metrics that measure impact on revenue, client base, product adoption, and market share
- Ensure strong risk discipline across credit, operational, conduct, and reputational risks
- Partner with credit and risk executive to maintain a healthy, diversified portfolio aligned to risk appetite.
- Drive proactive credit management, early warning systems, and turnaround strategies to protect portfolio health
- Ensure full alignment with group architecture, compliance frameworks, and business continuity standards.
Leadership, People & Execution Excellence
- Lead a high-performing, multidisciplinary team covering sales, relationship management, product, and enablement
- Foster collaboration across digital, product, and operations teams to deliver integrated solutions for SMEs.
- See clear performance targets, drive accountability, and build future leadership capability within the segment.
Key Requirements
- Extensive experience (15 – 20 years) in Banking/Financial Services, with proven exposure to micro, small and medium enterprises across multiple sectors.
- Sector expertise in: WRF, tourism, manufacturing, transport, and agriculture.
- Proven track record in driving strategic growth, operational excellence, and value creation in enterprise or SME banking.
- Digital dexterity, with experience leveraging AI, data analytics, and digital banking tools to improve client outcomes and operational efficiency.
- Strong leadership skills, with the ability to inspire high-performing teams, influence stakeholders, and execute strategic objectives across markets.
- Entrepreneurial mindset with a history of delivering client-centric, sector-focused solutions.
- Solid understanding of financial products and services for enterprise and SME clients, including lending, trade finance, cash management, and advisory services.
- Relevant tertiary qualification (NQF 8) in Finance, Banking, Business Management, or related fields.
- Demonstrated ability to drive operational improvements, process optimisation, and digital transformation within a banking environment.
Skills & Competencies
- Strategic Thinking & Execution
- Leadership & People Development
- Sector Expertise & Entrepreneurial Mindset
- Digital Dexterity (AI, Data & Analytics)
- Customer-Centric Innovation
- Operational Excellence & Process Optimisation
- Analytical & Data-Driven Decision Making
- Ethical Leadership & Integrity
Education
- Postgraduate Degrees and Professional Qualifications: Banking, Postgraduate Degrees and Professional Qualifications: Business, Commerce and Management Studies, Postgraduate Degrees and Professional Qualifications: Business Management
End Date: November 11, 2025
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Job Summary
- Join Coverage Banking NBFI team and support seasoned Bankers with analysis, research, management information and stakeholder management. These business insights will guide business decisions and strategies to assist in growing market share.
- Role is suited to a degreed candidate (BCom or similar) with 7 years plus experience in Banking in a research, credit or data analytical role.
- Candidate will be proficient in financial statement analysis with strong report writing, presentation and written communication skills.
Job Description
- Perform industry/company research using publicly available data sources.
- Handling of private non-public data to discover insights.
- Providing data-driven insights that guide business decisions and strategies.
- Generate and deliver reports from data analysis, ensuring accuracy and integrity of the data, summarises findings and prepares recommendations within area of responsibility.
- Building charts and graphs to present results to bankers/heads/executives/committees.
- Work collaboratively with internal and external stakeholders. Identify trends, patterns, and insights relevant to the business and/or project/transactions.
- Forecast outcomes and support decision-making processes
- Conducts analysis and research in areas of specialisation/expertise, leveraging a variety of applicable information's sources
- Generates and publishes written reports summarising findings and prepares recommendations within area of expertise.
- Establish relationships with key internal and external stakeholders to source information and make recommendations to senior leadership.
- Build relationships with stakeholders spanning the enterprise to collaborate and share findings and recommendations
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
End Date: November 7, 2025
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Job Summary
- This role focuses on enhancing the organization’s ability to detect and prevent financial crime through advanced analytics and intelligence-led strategies.
- The successful candidate will develop and test detection models based on financial crime archetypes, conduct in-depth data analysis, and assess emerging threats such as illicit financial flows, terrorist financing, and corruption.
- They will build flexible, data-driven frameworks using customer, transactional, and geospatial data to support early risk detection. Strategically, the role contributes to shaping financial crime intelligence across Africa, collaborating with technology and stakeholders to embed proactive risk management into business processes.
- It also involves producing intelligence products, leading investigations, and ensuring regulatory compliance through continuous improvement.
Job Description
Overview:
- We are seeking a seasoned Financial Crime Intelligence Lead to join our dynamic team and drive intelligence-led strategies across Africa. This pivotal role is designed to enhance our ability to proactively detect and mitigate financial crime risks through advanced analytics, strategic threat assessments, and stakeholder collaboration.
Key Responsibilities:
- Conduct detailed investigations into Anti-Money Laundering (AML) and other financial crime threats, including illicit financial flows, terrorist financing, human trafficking, and corruption.
- Develop and test detection models using customer, transactional, and geospatial data to identify suspicious activity.
- Monitor adverse media and escalate reputational, regulatory, and credit risks to relevant stakeholders.
- Lead intelligence product development and provide strategic guidance to business units.
- Collaborate with internal and external stakeholders to embed intelligence-driven outcomes into business processes.
- Partner with Technology & Change teams to deliver next-generation analytics capabilities.
- Ensure compliance with regulatory requirements and internal risk frameworks.
Qualifications & Experience:
- Relevant B-degree in Law or Risk Management; LL.B is advantageous.
- Minimum 8 years’ experience in Risk Management, Financial Crime (AML/ABC/Sanctions/IFF), Internal Audit, Governance, or Data Analytics.
- Strong forensic investigation skills and experience in intelligence-led financial crime detection.
- Proven ability to assess complex data, identify trends, and communicate actionable insights.
- Excellent stakeholder management and communication skills.
Education
- Bachelor`s Degrees and Advanced Diplomas: Law, Military Science and Security (Required)
End Date: November 5, 2025
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Job Summary
- The Senior Dealmaker CPF will be appointed in the Cape Town office. The successful candidate will be responsible for originating and managing commercial property finance transactions across market segments with a focus on Wealth, Premium and High Value.
- A minimum of 5 years’ experience in Commercial Property Finance as a dealmaker/ banker with strong credit analysis and financial modelling skills essential. Strong networks in property market are essential.
Job Description
- The Commercial Property Finance team has the primary responsibility within the Bank for the coverage of real estate clients. The position involves originating, structuring and managing commercial property finance transactions (including owner-occupied property financing) across market segments with a focus on Wealth, Premium and High Value.
- End to end responsibility for transactions from inception to client acceptance and final pay-away. The role requires a close working relationship with Business Banking & Wealth Coverage, Credit, DocMan and internal legal teams to originate and successfully execute these transactions.
Key Accountabilities
Client Service and deal origination
- To identify and originate commercial property finance opportunities from real estate clients as well as owner-occupied property financing opportunities across the Business Bank and Wealth client base
- To formulate, propose and provide tailored and innovative financing and risk management solutions to clients.
- To assist the business in growing the Commercial Property franchise through proactive origination and client engagement.
- At a senior level, to establish and maintain sustainable strategic relationships with clients
- Proactively anticipate, respond to and seek to exceed the expectations of customers.
- Establish and maintain good professional relationships with all internal and external stakeholders.
- To promote (and demonstrate) a culture of cross-selling, capital efficiency and innovation to deliver superior returns.
- To structure commercial property finance solutions.
- Drive transactions internally, including taking transactions through dealforum, credit, and other internal committees, working closely with other business/product areas, where applicable.
- To develop bespoke financial models to enable detailed credit analysis of lending transactions including development costs and property valuation.
- Manage the execution of transactions from origination to closing, acting as an integral member of the deal team.
- Assist in the preparation of the Term Sheet and Deal Documentation.
- Co-ordination of deal documentation for client signature.
- Logging of deals and client plans as appropriate on Salesforce.
- Assist with client enquiries and issue resolution.
- Keep updated on the relevant banking products and market trends, customer insights and needs by regularly engaging with customers to obtain and manage customer feedback.
- Administer the progress payment process to ensure timeous payments and to be aware of progress and quality on site.
- Provide sector thought leadership to clients and segments serviced.
Maintenance and risk management
- Ensure that all legal, regulatory and policy processes and procedures are adhered to in all transactions facilitated.
- Ensure that transactions comply in all respects with Absa's risk and compliance policies and procedures as well as legal and regulatory requirements.
- Understand and manage risks and risk events (incidents) relevant to the role, including escalation thereof.
- Drive and assist with annual credit reviews, sourcing the necessary information required.
- Manage high risk customer accounts together with the Credit, CPF Monitoring and Control teams.
- Keep abreast of sector developments, legislation and statutory requirements.
Stakeholder Management
- Build strong relationships with internal and external stakeholders.
- Develop and maintain healthy working relationships with all CPF internal support areas.
- Build excellent and pro-active relationships with the Credit team by seeking their full input into the solutioning process.
- Effectively communicate developments within areas of activity to all relevant stakeholders.
- Ensure impeccable and timeous service levels
Role / Person Specification
Education and Experience Required
- Bachelors Degree in Commerce, Accounting, Finance or CFA Charter or equivalent qualifications or experience
- Honours or equivalent would be preferable
- Minimum 5-7 years of Banking experience
- Significant exposure to commercial property finance
Knowledge & Skills: (Maximum of 6)
- Detailed understanding of real estate as an asset class
- Understanding of credit analysis
- Understanding of capital structures
- Financial modeling skills
- Understanding of accounting and valuation principles
- Ability to work under pressure, managing competing demands and multiple reporting lines
- Organised approach to work environment and tasks
- Commitment to appropriate actions
- Ability to recognise, communicate and assist in solving problems
- Understanding of the importance of working in a team environment
- Ability to be able to work independently
- Persistence in completing tasks according to standards provided
- Approachable attitude
- Displaying ownership and accountability (being liable and responsible) for relevant tasks
- Ability to deal with clients and stakeholder (internal and external) and develop working relationships across the firm
- Excellent communication skills, both written and verbal
Competencies: (Maximum of 8 competencies)
- Personal & Interpersonal Skills
- Business Skills
- Technical Knowledge
- Organisation and Execution
- Supportive and cooperative
- Ability to work with multidisciplinary teams across the Firm
- Capacity to multi-task across projects / clients, and to own multiple work streams in a congested and fast-moving working environment
- Highly organized. Effective delegation
- Accountability to clients and colleagues for delivery
- Ability to combine attention to detail with big picture thinking, on both a deal specific and broader client basis
- Highly motivated, proactive, hard working, and dedicated to success in his/her career
- Ability to assimilate and retain large volumes of information concerning clients and transactions
Education
- Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)
End Date: November 7, 2025
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Job Summary
- Apply critical thinking & problem solving skills to contribute to all phases of the development lifecycle & quickly produce well-organised, optimized, and documented source code to deliver high-performing, scalable, enterprise-grade applications.
Job Description
- Apply critical thinking, design thinking and problem-solving skills in an agile team environment to solve technical problems (Front End, Back End OR Middleware) with high quality solutions.
- Contribute to all phases of the development lifecycle including
- Evaluate analysis, problem definition, business requirements, solution development & provide recommendations to enable the operational feasibility of solutions
- Quickly produce well-organised, optimized, and documented source code to deliver technical solutions
- Ensure designs & solutions support the technical organisation principles of self-service, repeatability, testability, scalability & resilience
- Apply general design patterns and paradigms to deliver technical solutions
- Support the development of CI / CD Pipelines (authoring & supporting CI/CD pipelines in Jenkins / similar tools and deploying to multi-site Kubernetes environments – supporting and managing your applications all the way to production)
- Use & configure modern observability techniques leveraging e.g. aggregated logging via ELK stack, metrics via
- Prometheus / Grafana / NewRElic and tracing using Zipkin/Jaeger
- Automate tasks through appropriate tools and scripting e.g., Jenkins, Docker, Ansible, Kubernetes, and Python-based AI workflows.
- Debug existing source code and AI models, refine feature sets, and optimize algorithms for performance and scalability.
- Work with integrated teams and other developers to improve and evolve technical products and services
- Align all application and AI/ML development & processes to Group Architecture & Infrastructure guidelines.
- Provide input into project & program teams (when required) to plan & manage the development lifecycle e.g. releases, risk management, testing, integration etc.
- Conduct reviews, performance monitoring & ongoing optimization and maintenance on applications and AI/ML models.
- Stay ahead of the curve on emerging technologies and development practices and continuously evolve existing knowledge & skill in preparation for cross domain and other experiences e.g. Secure Side, Testing, Infrastructure solutions etc.
People
- Conduct peer reviews, testing, problem solving within and across the broader team
- Support the people change teams in the development of user material (Customer, Employee & 3rd Party Adoption)
Risk & Governance
- Identify technical risks and mitigate these (pre, during & post release)
- Update / Design all application documentation aligned to the organization technical standards and risk / governance frameworks
- Participate in incident management & DR activity – applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents
Additional Job Description
- Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and Absa Policies and Policy Standards.
- Understand and manage risks and risk events (incidents) relevant to the role.
Education
- Bachelor's Degree: Information Technology
End Date: November 7, 2025
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Job Summary
- We are seeking a Campaign Specialist to Campaign Specialist is responsible for the design, implementation, and execution of strategic, data-driven campaigns within the Absa Rewards portfolio. This role enables customer-centric innovation and supports business growth through actionable insights and cross-functional collaboration.
- This role falls within the Lifecycle management team sub-job family, where the focus is on designing, implementing and executing campaigns based on data driven insights and support strategic initiatives. The successful candidate will act as a value enabler and integrator, bringing deep functional expertise and industry insight to shape and execute campaign strategies.
- This role requires a skilled campaign specialist who can build and scale data driven insight into revenue generating campaigns. The successful candidate will be responsible for end to end campaign management.
Job Description
Qualifications & Experience required
- Bachelor’s degree in marketing ,communication management , or a related field (required).
- Postgraduate qualification Marketing, Data Analytics, or Business (advantageous)
- Minimum 3–5 years’ experience in CRM ,Marketing with a focus on direct marketing, analytics skills or insights roles within a retail bank or loyalty prorammes with C2C environment.
- Proven ability to manage cross-functional teams and influence campaign /data strategy across.
- Proven track record in designing and executing data-driven campaigns that drive measurable business outcomes.
- Strong understanding of loyalty programme mechanics, customer lifecycle management, and retail banking products.
- Familiarity with campaign governance, compliance, and regulatory frameworks in financial services.
- Experience in cross-functional collaboration, particularly with data, customer, and product teams.
- Project Management: Ability to manage multiple campaigns simultaneously, with strong prioritisation and time management.
- Customer-Centricity: Deep understanding of customer behaviour and segmentation to tailor campaigns effectively.
- Communication: Strong written and verbal communication skills to influence stakeholders and present insights.
Preferred Certifications (not all required)
- CRM platforms, data analytics, or campaign management (e.g., Salesforce) (preferred)
Key Responsibilities
Campaign Strategy & Planning:
- Design and develop targeted campaign strategies aligned to customer lifecycle stages, business objectives, and Rewards programme goals.
- Translate customer insights and behavioural data into actionable campaign plans that drive engagement, retention, and value generation.
- Define campaign objectives, KPIs, and success metrics in collaboration with cross-functional teams.
Campaign Execution & Management:
- Manage end-to-end campaign execution, including briefing, creative development, segmentation, channel selection, deployment, and post-campaign analysis.
- Ensure timely delivery and quality execution across digital, direct, and partner channels.
- Monitor campaign performance and implement optimisations to improve outcomes.
Data-Driven Insights & Personalisation
- Leverage customer data and analytics to inform campaign targeting, personalisation, and messaging strategies.
- Work closely with analytics and data teams to build predictive models and segmentation frameworks.
- Continuously test and refine campaign elements using A/B testing, and other optimisation techniques.
Stakeholder Engagement & Collaboration
- Collaborate with internal teams including Product, Marketing, Martech, Data & Analytics to ensure campaign alignment and integration.
- Act as a subject matter expert on Rewards campaigns, providing guidance and thought leadership across the business.
Performance Measurement & Reporting
- Collaborate with MI/BI to track and report on campaign performance against defined KPIs, including ROI, customer engagement, conversion rates, and retention.
- Present insights and recommendations to senior stakeholders to inform strategic decisions.
- Maintain dashboards and reporting tools to ensure transparency and continuous improvement.
Compliance & Governance
- Ensure all campaigns adhere to regulatory, legal, Compliance, and brand guidelines.
- Maintain audit trails and documentation for campaign activities.
Innovation & Continuous Improvement
- Identify opportunities to enhance campaign effectiveness through new technologies, tools, and methodologies.
- Stay abreast of industry trends, customer behaviour shifts, and competitive activity to inform campaign innovation.
- Contribute to the evolution of the Rewards programme by testing new value propositions and engagement mechanisms.
Education
- Bachelor`s Degrees and Advanced Diplomas: Marketing (Required)
End Date: November 5, 2025
Method of Application
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