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Description
Here at the Mount Nelson, we offer incredible brunch, lunch, afternoon tea and dinner experiences. Our Food and Beverage Department ensures seamless service, orchestrated by the attentive, knowledgeable and approachable staff, setting the stage for an unforgettable dining experience.
This is an excellent opportunity to work with a driven and passionate team focused on providing an incomparable experience. We are looking for a Fixed Term Bartender to join the Oasis Food & Beverage team.
Provide beverage service to guests in a professional and courteous manner consistent with established standards and service levels.
Greets guests in a courteous and friendly manner.
Taking inventory and ordering supplies (with the approval of the Outlet Manager) to ensure the bar and table supplies are well-stocked.
Handling cash, credit, and debit card transactions, ensuring charges are accurate, and balancing the cash register.
Follow all cash handling procedures as per hotel standard.
Ensure that the assigned bar area is fully equipped with the necessary equipment and products needed for mixing beverages and serving guests. This includes stocking of all beer, wine, spirits, paper products, straws and stirrers, condiments and produce.
Maintaining a clean work area which includes removing trash, cleaning tables, washing glasses, utensils, and equipment, mopping and sweeping, and deep cleaning the fridges.
Staying up to date with the food and beverage offerings on the menu, to assist guests with any queries and recommendations.
Responsible for maintaining the back of house prep rooms.
Provide the service staff and manager on duty with a daily out of stock update.
Responsible for restocking the bar of all basic supplies (napkins, straws, glassware, garnishes, and all other necessities).
Ensuring the bar is well stocked with ice, liquor, wine etc.
Assist with ensuring the correct storage, handling, and inventory of all items of stock and equipment.
Manage the processes to ensure no beverage items ever reaches its expiry dates.
Assisting with F&B Attendant duties as and when required, to support the team to ensure that the outlet operates smoothly.
Requirements
Hospitality qualification advantageous.
1- 2 years relevant experience in a similar position within a 4- or 5-star hotel environment
Excellent communication skills.
Exceptional customer service orientation.
Knowledge of silverware – advantageous.
Good knowledge and understanding of food and wine.
Excellent knowledge of liquors, spirits, beers, wines and flavour profiles.
Here at the Mount Nelson, we offer incredible brunch, lunch, afternoon tea and dinner experiences. Our Food and Beverage Department ensures seamless service, orchestrated by the attentive, knowledgeable and approachable staff, setting the stage for an unforgettable dining experience.
This is an excellent opportunity to work with a driven and passionate team focused on providing an incomparable experience. We are looking for a xJob Titlex to join the Food & Beverage team.
Description
Mount Nelson Hotel are looking for a Fixed Term Spa Attendant with a strong commitment to excellence who will uphold our high professional standards and enhance our guests’ experience.
To clean, service and maintain all areas of the Spa and public areas.
Assist Spa therapists by replenishish supplies such as bathrobes and linens in between treatments.
Adhere to the cleaning guidelines and to ensure all public areas in the Spa are clean and inspected according to departmental standards.
To ensure that hygiene standards are adhered to at all times & disinfecting the treatment surfaces & equipment between treatments as per laid down standards & procedures.
To ensure that the spa is neat, clean & tidy at all times & help in retaining the aesthetic beauty of the same.
Notify management of occurring deficiencies or needs for repairs.
Clean, stock and supply designated facility areas (dusting, sweeping, vacuuming, mopping, cleaning ceiling vents, restroom cleaning etc).
To report and safeguard all lost property ensuring it is all handed in and logged daily.
Complete the weekly and monthly task lists as assigned by the supervisor.
Maintain hygiene standards throughout the Spa by ensuring constant cleaning and sanitising of all touch points.
Ensuring that all the changing areas are clean, tidy and stocked with towels and bathrobes.
Ensuring that cleanliness standards are maintained at all times both front of Spa and back of Spa.
Clean, stock and supply the Spa Conservatory.
Requirements
High school diploma or equivalent is advantageous.
1-2 years previous experience in a similar position advantageous.
Good attention to detail.
Customer-oriented.
Knowledge of a variety of cleaning products and equipment.
Excellent organisational skills.
Able to complete tasks on time with minimal supervision.
We will only process Your Personal Information in accordance with the Belmond Global Privacy Notice for Employees and Others available here and for recruitment purposes.
We will keep Your Personal Information until the job position which you applied for is filled, whereafter we will delete Your Personal Information.
Should you not hear from us within 14 days of submitting your application, please do accept that your application has been unsuccessful.
Description
No one understands the Art of Wellbeing quite like our Spa team! Librisa Spa gives guests an authentic African Spa experience, using sublime products from Thalgo and Sothys. We are looking for a Spa Therapist with a strong commitment to excellence who will uphold our high professional standards and enhance our guests’ experience.
Deliver a variety of spa services (body treatments, massages, facials, waxing and manicure/pedicure) in a safe and comfortable manner.
Suggest and promote retail products or additional services.
Strive to achieve the highest standards through continuous education in treatments.
Provide the guests with high quality of service at every stage of their spa experience.
Check whether the guest has any allergies or injuries prior to the treatment or previous medical history which prevent him/her from undergoing the spa treatment.
Assist the guests in selecting their treatment & explain the treatment procedures.
Ensure a proficiency of all treatments offered at the spa & have a good working knowledge of all spa facilities.
To have a thorough knowledge of all skin care, body & products being used at the spa & be able to use & prescribe products appropriately.
To ensure that hygiene standards are adhered to at all times & disinfecting the treatment surfaces & equipment between treatments as per laid down standards & procedures.
To ensure that the spa is neat, clean & tidy at all times & help in retaining the aesthetic beauty of the same.
Maintain equipment and inventory of products.
Acknowledge and respond to relevant customer queries, needs and expectations.
To respect the guest at all times and be discrete with any confidential matters the guest bestows upon you be it of a conversational nature or of a physical nature such as skin conditions or ailments. Delicate aspects of your post are only to be discussed with the Spa Manager.
Accurate monthly stock taking in the absence of the Spa Manager.
To deliver and collect clean laundry for the spa.
Ensure the Spa Manager is kept informed of any developments and guest queries.
In the absence of the Spa Receptionist, assist with Reception duties and coverage as and when required.
Requirements
Have at least one of the following qualifications: CIDESCO, ITEC or SAAHSP.
At least 2-3 years’ experience as a therapist in a stand-alone spa or hotel.
Good communication skills.
Excellent interpersonal skills.
Knowledge about human anatomy, body types, muscles and joints.
Knowledge on various massages and oils.
Excellent customer service orientation.
Genuine interest and passion for wellness and body therapy.
We will only process Your Personal Information in accordance with the Belmond Global Privacy Notice for Employees and Others available here and for recruitment purposes.
We will keep Your Personal Information until the job position which you applied for is filled, whereafter we will delete Your Personal Information.
Should you not hear from us within 14 days of submitting your application, please do accept that your application has been unsuccessful.
Benefits
Competitive basic salary
Medical aid & pension fund benefit
Internal Belmond discounts
Loyalty and recognition rewards programme
Employee Assistance Programme
On going Learning and Development opportunities
Regular community, social and staff welfare events
Description
Often the first hello and the last farewell, our Front Office and Guest Services teams are the gatekeepers of the Belmond experience. Their commitment to going above-and-beyond ensures a stay that is incomparable. If you are a service-orientated, guest-focused hospitality professional, then we would love to hear from you. We are looking for a Guest Services Agent to join our team!
Ensure that assistance is being provided at all times to guests by making reservations, booking tours, checking guests in online for their flights etc.
Handle all guests’ requests, queries, comments and complaints in a courteous and prompt manner, taking the necessary action and ensuring follow-through where required.
Provide information about hotel amenities and promote hotel services.
Anticipate guest needs and build rapport with guests.
Handle incoming and outgoing mail packages and faxes.
Stay self-informed on what activities are available in the city and surrounds; i.e. theatre, the arts, special exhibits, concerts, shows, sports, leisure activities, sightseeing tours, etc. and to establish close contacts with people in these areas to provide information, ticketing, reservations, etc. for guests.
Keep management well informed of any guest’s concerns or complaints, and the action taken.
Assist in the reconciliation of charges originating from the Concierge Desk (i.e., limousines, car rentals, flowers, tours etc).
Work closely with the Valet Parking associates to ensure the smooth handling of guests and customer vehicles.
Work closely with the porters to ensure the smooth handling of guest luggage, message delivery and / or special requests.
Assist with porter duties as and when required.
Ensure the department meets the required Leading Quality Assurance standards.
Follow the set guidelines / SOPs for the department.
Assist with check-in and check-out duties as and when required (welcome drinks, rooming guests, admin tasks etc).
Assist with Front Office and switchboard coverage as and when required.
Requirements
Diploma / Degree from a reputable hotel school.
1 to 2 years’ experience in Guest Services or similar role within a luxury hotel environment.
Experience with hotel reservations software – advantageous.
Strong verbal and written communication skills.
Thorough knowledge of Cape Town and surrounds.
Good organisational skills.
Proficient in MS Office and Opera.
Excellent customer service skills.
Time Management skills.
We will only process Your Personal Information in accordance with the Belmond Global Privacy Notice for Employees and Others available here and for recruitment purposes.
We will keep Your Personal Information until the job position which you applied for is filled, whereafter we will delete Your Personal Information.
Should you not hear from us within 14 days of submitting your application, please do accept that your application has been unsuccessful.
Benefits
Competitive basic salary
Medical aid & pension fund benefit
Internal Belmond discounts
Loyalty and recognition rewards programme
Employee Assistance Programme
On going Learning and Development opportunities
Regular community, social and staff welfare events
Description
So much happens behind the scenes to make the magic happen! Often invisible to guests, the back of house team keeps things running smoothly, whether you’re working in HR, Finance or Reservations, you’ll be supporting and contributing to something special. Mount Nelson Hotel is looking for a Reservations Agent to provide professional and engaging service to our guests to assist with the planning and booking of their reservation.
Making reservations for the Hotel and preparing rate proposals.
Ensure accurate records about guests’ bookings, payments, and any additional information that hotel staff might need when interacting with a guest.
Answer reservations calls in a pleasant and courteous manner, in accordance to LQA standards.
Up-selling, when appropriate, by informing guests of special packages, or higher room category.
Assist & maintain an efficient administration system within the department.
Ensure all quotations are followed up on a regular basis in order to ensure maximum revenue.
Ensure the ability to manage small room blocks.
Actively endeavour to seek and resolve guest complaints, where possible, exercise judgement and escalate it to the manager.
Inform other departments and follow up with regards to special instructions / facilities.
Familiarize yourself and learn each hotel offering, various packages and specials to assist with general guest requests and other outlet bookings on an ongoing basis.
Prepare arrival/guest correspondence (check-in) packs for Front Office on a daily basis.
Assist with booking of transfers, and other outlet requests and reservations such as afternoon tea etc.
Report any rate, system discrepancy to the Reservations Manager and any overbookings.
Inform the Reservations Manager of any complaints, issues or concerns pertaining to reservations, guests and agents.
Ensure optimal utilization of the PMS and maintain knowledge on all room types and its availability.
Sending of invoices, credit card payment links, following up on payments and ensuring all payments are accurately posted against each booking.
Making sure all internal worksheets are actioned and updated daily, such as the PM sheet, Paygate payments, un-allocated deposits etc.
Requirements
Diploma / Degree from a reputable hotel school – advantageous.
2 years’ experience in Front Office or Reservations.
Excellent telephone etiquette and verbal communication skills.
Strong organisational skills and a high level of attention to detail.
Strong computer proficiency and email communication skills.
Ability to work without supervision.
Customer service skills.
We will only process Your Personal Information in accordance with the Belmond Global Privacy Notice for Employees and Others available here and for recruitment purposes.
We will keep Your Personal Information until the job position which you applied for is filled, whereafter we will delete Your Personal Information.
Should you not hear from us within 14 days of submitting your application, please do accept that your application has been unsuccessful.
Benefits
Competitive basic salary
Medical aid & pension fund benefit
Internal Belmond discounts
Loyalty and recognition rewards programme
Employee Assistance Programme
On going Learning and Development opportunities
Regular community, social and staff welfare events
Description
Here at the Mount Nelson, we offer incredible brunch, lunch, afternoon tea and dinner experiences. Our Food and Beverage Department ensures seamless service, orchestrated by the attentive, knowledgeable and approachable staff, setting the stage for an unforgettable dining experience.
This is an excellent opportunity to work with a driven and passionate team focused on providing an incomparable experience. We are looking for a Fixed Term F&B Supervisor to to join the Food & Beverage team and look after the Pool service.
Assist in the managing of F&B departments as required, ensuring the smooth running of the events of F&B outlet/s, taking full advantage to maximize revenue potential and ensure guest satisfaction, in compliance with the company policies and procedures.
Implement systems and procedures that achieve higher cost efficiency and guest satisfaction.
Responsible for certain reporting deadlines.
Monitoring and controlling of various operating equipment, standards and inventories.
Monitoring and controlling food and beverage stock.
Assist & maintain an efficient administration system within the department.
Assist with restaurant reservations as and when required.
Assist in all F&B outlets as and when required.
Communicate with guests on a regular basis throughout service, with other employees, and/or departments to ensure guest needs are met.
Anticipate guests’ needs, respond promptly, acknowledge all guests and resolve complaints, ensuring guest satisfaction.
Responsible for overseeing food preparations and the timely delivery of food and drink orders.
Overseeing inventory, including food and beverages, supplies and other outlet equipment.
Oversee all front and back of the house outlet operations and act as the contact point between front of the house and back of the bouse staff.
Ensure that front of house and back of house areas (including preparation, service areas and stores) are kept clean and items are correctly stored.
Manage the service staff by ensuring the smooth running of the floor and that duties are carried out in a professional and timeous manner.
Mange, control and update the On-Track system on a daily basis.
Assist with stock counts as and when required.
Operate POS (point of sale) and maintain security of the system.
Requirements
Diploma / Degree from a reputable hotel school -advantageous.
Must have 2 years F&B supervisory management experience in a luxury hotel environment.
Good communication and interpersonal skills.
Knowledge of silverware – advantageous.
Good food and beverage product knowledge.
Working knowledge of general restaurant operations and food and beverage service.
A strong grasp of operational systems and computer literacy in Microsoft Excel and Word.
Description
So much happens behind the scenes to make the magic happen! Often invisible to guests, the back of house team keeps things running smoothly, whether you’re working in HR, Finance or Reservations, you’ll be supporting and contributing to something special. Mount Nelson Hotel is looking for a Debtors Clerk to join the team!
Allocate payments received to correct guest account and ensure that all receipts are posted.
To ensure the adherence of Standard Accounting procedures in all the accounting operations.
Chair the credit review meetings and decide on action taken to recover outstanding debt.
Ensure compliance with various statutory requirements & manage cash flow.
Assisting with external and internal audit debtors’ queries.
Inform & advise the departmental heads (Sales, F&B etc) on the debt positions of various accounts / guests.
Maintain regular contact with all the corporate accounts and other debtors.
Processing of deposits received in the bank statement.
Investigate all credit requests, determine their credit worthiness and assign credit limits.
Sending out Statements as well as ad hoc invoices on a monthly and daily basis respectively.
Loading of money due on on-line travel agent websites. (Hotel Beds).
Ensure that all folios transferred to city ledger have been checked and correctly transferred.
Review conference and banquet daily to ensure that credit approvals are being sought and deposits being taken according to policy.
Ensure that debtors aging is maintained at acceptable levels.
Review of entries processed to accounts on a detailed level.
Monitor the timely preparation of receivable statements, income and expenditure statements etc. (in conjunction with Credit Manager).
Maintain an unallocated deposit listing for debtors and ensure that deposits are allocated correctly.
Reviewing of daily cash entries.
Assist with month end entries (in conjunction with Assistant Financial Controller).
Periodic Debtor’s Ledger scrutiny to ensure smooth monthly closing of accounts.
To take ownership of top 10 accounts on receivables, follow up / review as the case maybe for collections of monies owed as also refunds, cancellations, commissions and statements (in conjunction with Credit Manager).
Ensure that debtor’s aging is at desirable levels at all times.
Managing of credit card receipt process.
Review of Night Audit reports and supervise on controls where necessary.
Assist with monthly results explanations as well as providing of information.
Assisting with external and internal audit debtors queries.
Efficient implementation of all work-related instructions given by the superiors / management.
Assisting in receipting invoices.
Compile month end reports.
Preparing payments for suppliers.
Processing invoices and liaising with user departments when irregularities arise.
Accurately process invoices in accounts payable system and ensure that batches are posted.
Payment of supplier invoices as and when they become payable.
Sending remittance advices to suppliers after completion of payment run.
Assisting with preparation of monthly reconciliations of creditors’ accounts statements against accounts payable age analysis.
Distributing expense account detail to user departments when required.
Ensure invoices are properly authorised in accordance with levels of authority and allocate it to correct supplier and general ledger account on a daily basis.
Updating current banking details of creditors and liaising with the Financial Controller in this regard.
Maintain records, registers and documents in order to facilitate internal and external audit.
Check refund paperwork and credit card refunds.
Requirements
Experience within a hotel environment or similar is preferable
2-3 years relevant debtors experience
Experience in working with targets and tight deadlines
Computer literate in MS Excel, MS Word and Gmail
Working knowledge of MS Office and databases
Excellent communication skills
High level of accuracy and attention to detail
We will only process Your Personal Information in accordance with the Belmond Global Privacy Notice for Employees and Others available here and for recruitment purposes.
We will keep Your Personal Information until the job position which you applied for is filled, whereafter we will delete Your Personal Information.
Should you not hear from us within 14 days of submitting your application, please do accept that your application has been unsuccessful.
Benefits
Competitive basic salary
Medical aid & pension fund benefit
Internal Belmond discounts
Loyalty and recognition rewards programme
Employee Assistance Programme
On going Learning and Development opportunities
Regular community, social and staff welfare events
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